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Frequently asked questions
Cancel Fitcoach: The Right Way
How to cancel Fitcoach in singapore: your legal rights and the exact steps to follow
Understanding Fitcoach and why cancellation matters
Fitcoach is a subscription-based fitness application that delivers personalised workout plans, nutritional guidance, and progress tracking aligned to your individual fitness objectives. The service accommodates both home-based and gym-centred training regimens, offering flexibility across different lifestyle contexts. Nevertheless, if the app no longer aligns with your fitness progression, your budget has shifted, or you have selected an alternative fitness solution, your ability to cancel is protected under Singapore law and remains straightforward once you follow the correct procedure.
At Yafee, we recognise that cancelling a fitness subscription should never require navigating obscure pathways or deciphering ambiguous terms. Yafee has mapped the complete cancellation process for Fitcoach, clarified what you can expect post-cancellation, and anchored your position within Singapore's consumer protection framework. This guide ensures you understand both your legal standing and the practical steps required to end your subscription efficiently.
Common reasons fitness subscribers cancel
You may cancel because the workout progression no longer matches your current fitness level, the meal suggestions conflict with your dietary requirements, you have engaged a personal trainer, or you simply need to reduce discretionary spending. Each of these reasons is valid, and Singapore's consumer protection laws safeguard your right to cancel without incurring penalties once you follow the established procedure.
Why timing matters in cancellation
Your renewal date determines when your next charge will occur. Cancelling fewer than 24 hours before renewal may result in an additional charge, depending on your payment platform. Yafee advises identifying your renewal date immediately, as this single piece of information shapes your cancellation timeline and refund eligibility.
Fitcoach pricing in singapore and plan options
Understanding Fitcoach's pricing structure allows you to assess whether your current plan justifies the ongoing cost or whether cancellation aligns with your financial priorities.
| Plan type | Price (SGD) | Billing cycle | Key features |
|---|---|---|---|
| Premium monthly | S$2.98 | Monthly | Unlimited plan generation, full premium access, progress tracking |
| Premium yearly | S$34.98 | Yearly | Unlimited plan generation, full premium access, progress tracking |
If you subscribed to the yearly plan at S$34.98, early cancellation may entitle you to a pro-rata refund under Singapore's Consumer Protection (Fair Trading) Act. Yafee explains refund eligibility in detail within the refund section below.
Your cancellation method depends on where you subscribed
The channel through which you purchased your Fitcoach subscription dictates which cancellation pathway you must follow. Each platform operates distinct processes and refund protocols, making subscription source identification your essential first step.
Identifying your subscription source
Check your email confirmation or your payment method's transaction history. You will have subscribed via one of three channels: the Apple App Store (iOS devices), Google Play Store (Android devices), or the Fitcoach website directly. Once you confirm this, proceed to the corresponding method section below.
Why platform matters for refunds
Apple and Google manage their own refund windows and policies, meaning your eligibility for a refund depends partly on which platform processed your subscription. Yafee provides platform-specific guidance to ensure you understand your options within each ecosystem.
How to cancel Fitcoach via apple app store (iOS)
If you subscribed through your iPhone or iPad using the Apple App Store, follow these steps to cancel before your next renewal date.
Step 1: access your apple ID settings
- Open the Settings application on your iPhone or iPad.
- Tap your name at the top of the Settings screen to access your Apple ID profile.
- Ensure you are logged into the correct Apple ID account if you manage multiple accounts.
Step 2: navigate to subscriptions
- From your Apple ID profile menu, select Subscriptions.
- This option appears in the main profile menu and displays all active and recently cancelled subscriptions.
Step 3: locate and select Fitcoach
- Scroll through your active subscriptions list and tap Fitcoach.
- The subscription screen displays your renewal date and the amount charged at each renewal.
- Record your renewal date before proceeding, as this determines your cancellation deadline.
Step 4: confirm cancellation
- Tap the Cancel Subscription button.
- Apple will request confirmation; select Confirm to finalise the cancellation.
- You will receive an on-screen confirmation and an email confirmation from Apple within 24 hours.
- Your current access remains active until the end of your current billing period.
Critical timing note: Cancel at least 24 hours before your renewal date to prevent Apple charging you for the next billing period. If you cancel fewer than 24 hours before renewal, Apple may still process the charge; however, you retain the right to request a refund within 14 days of the charge.
How to cancel Fitcoach via google play store (Android)
Android users who subscribed through Google Play can cancel directly within the app or via the web interface. Yafee recommends using the mobile app for immediate confirmation.
Step 1: open google play store and access your account
- Launch the Google Play Store application on your Android device.
- Tap your profile icon in the top-right corner of the home screen.
- Select Manage Your Google Account from the menu that appears.
Step 2: navigate to subscriptions
- From your Google Account menu, tap the Payments and Subscriptions tab.
- Select Subscriptions from the available options.
- This screen displays all active and recently cancelled subscriptions linked to your Google account.
Step 3: find and select Fitcoach
- Locate Fitcoach in your active subscriptions list and tap it.
- The subscription details page shows your renewal date, billing amount, and subscription status.
- Note your renewal date before proceeding to cancellation.
Step 4: complete the cancellation
- Tap Cancel Subscription.
- Google will display your refund eligibility based on your subscription age and the current billing period.
- Confirm the cancellation when prompted.
- You will receive confirmation via email within 24 hours.
- Your subscription access continues until the end of your current billing period.
Refund eligibility on Google Play: Google operates a rolling refund window; if you cancel within 48 hours of your initial purchase, you are entitled to a full refund. For ongoing subscriptions, refunds are discretionary beyond this window, though Yafee advises requesting one if you cancel within 14 days of a renewal charge.
How to cancel Fitcoach via direct website subscription
If you subscribed directly on the Fitcoach website rather than through an app store, you must contact Fitcoach's support team via email to process your cancellation.
Step 1: prepare your cancellation email
- Compose an email from the address associated with your Fitcoach account.
- Include your full name as registered on the account.
- State your account email address clearly.
- Provide your subscription plan type (Premium Monthly or Premium Yearly).
- Include your renewal date if visible in your account dashboard.
- State your cancellation request explicitly: "I wish to cancel my Fitcoach subscription effective immediately."
Step 2: send your cancellation request
- Send your email to Fitcoach's support address.
- Retain a copy of your email and the timestamp for your records.
- Request a read receipt or delivery confirmation if your email provider supports this feature.
Step 3: await confirmation
- Fitcoach should respond within 48 business hours.
- The confirmation email will specify your cancellation effective date and any refund eligibility.
- If you do not receive confirmation within 48 hours, follow up with a second email referencing your original request.
Your legal position under singapore consumer protection law
Singapore's Consumer Protection (Fair Trading) Act provides you with statutory rights when cancelling subscription services. Yafee anchors your position in this legislative framework to ensure you understand your protections.
Consumer protection (Fair trading) act coverage
The Consumer Protection (Fair Trading) Act applies to Fitcoach as a supplier of services to consumers in Singapore. This Act prohibits unfair contract terms, misrepresentation, and unconscionable conduct. Consequently, Fitcoach cannot impose penalties on cancellation, enforce automatic renewal without explicit prior consent, or apply charges beyond those disclosed at purchase.
Your statutory rights on cancellation
Under this Act, you retain the right to cancel a service subscription within 14 days of purchase without incurring penalty, provided the subscription was not performed in full during that period. Furthermore, if you cancel mid-term on a yearly subscription, you are entitled to a pro-rata refund of unused fees, less any reasonable administration costs incurred by the provider. Yafee emphasises that Fitcoach cannot lawfully retain your entire annual payment if you cancel after only one month.
Escalation to the consumer association of singapore
If Fitcoach refuses to honour your cancellation or disputes a refund claim, you may escalate your complaint to the Consumer Association of Singapore (CASE). CASE provides mediation services and can investigate breaches of consumer protection legislation. Submit your complaint with copies of your cancellation email, payment receipts, and Fitcoach's response (or lack thereof).
Refund eligibility and processing timelines
Your refund status depends on your subscription duration and the platform through which you subscribed. Yafee breaks down your refund entitlements by purchase channel.
Refunds for apple app store subscriptions
Apple processes refunds for app subscriptions within 5 to 10 business days of approval. You are eligible for a full refund if you cancel within 14 days of a charge and request the refund within 14 days of that charge. After this window, refunds are at Apple's discretion. Contact Apple Support directly to request a refund if you believe Fitcoach failed to deliver the promised service.
Refunds for google play subscriptions
Google refunds subscription charges within 48 hours of cancellation if you cancel within 48 hours of your initial purchase. For ongoing monthly subscriptions, Google does not automatically process refunds after this window; however, you may request a refund through Google Play Support if you cancel within 14 days of a renewal charge and cite service quality or misleading description as your reason.
Refunds for direct website subscriptions
Fitcoach must process refunds for direct website subscriptions in accordance with the Consumer Protection (Fair Trading) Act. For yearly subscriptions cancelled before the annual term concludes, you are entitled to a pro-rata refund calculated as: (Total Annual Fee) multiplied by (Remaining Days in Year) divided by 365. Fitcoach must remit this refund within 14 days of confirming your cancellation. Yafee advises requesting a refund calculation from Fitcoach in writing if they do not volunteer this information.
What happens after you cancel Fitcoach
Once your cancellation is confirmed, your account enters a wind-down period. You retain full access to Fitcoach until the end of your current billing period, after which access is suspended. This grace period allows you to download any workout history, meal plans, or progress data you wish to retain.
Preserving your data before access ends
- Log into your Fitcoach account immediately after cancellation confirmation.
- Download or screenshot any workout plans, progress charts, or nutritional recommendations you wish to keep.
- Note any personal fitness metrics or achievements for future reference.
- Check whether Fitcoach offers a data export feature.
- Some fitness apps provide CSV or PDF exports of user data; contact Fitcoach support to ask if this option exists.
Avoiding accidental re-subscription
Do not reinstall the Fitcoach app if you have cancelled unless you intend to resubscribe. Deleting the app from your device prevents inadvertent subscription renewal. Additionally, confirm that your cancellation is listed as "cancelled" (not "on hold" or "paused") in your App Store or Google Play subscription settings.
Common cancellation mistakes and how to avoid them
Most cancellation difficulties arise not from Fitcoach's policies but from subscriber misunderstandings about timing and confirmation. Yafee guides you through the pitfalls so you cancel cleanly.
Mistake 1: cancelling too close to renewal
If you cancel fewer than 24 hours before your renewal date on Apple or Google, the platform may still process your next charge. Once charged, you must request a refund separately. Prevent this by cancelling at least 48 hours before your renewal date and confirming the cancellation in your subscription settings immediately afterward.
Mistake 2: confusing cancellation with account deletion
Cancelling your subscription does not delete your account. You retain the ability to reactivate your subscription at any time after cancellation by resubscribing through your chosen platform. If you wish to delete your account entirely, contact Fitcoach support separately to request permanent account deletion and ensure your personal data is erased in accordance with Singapore's Personal Data Protection Act.
Mistake 3: not requesting refund confirmation in writing
For direct website cancellations, request that Fitcoach provide your cancellation confirmation and any refund amount in writing via email. This documentation protects you if a dispute arises later. Yafee advises retaining all email correspondence for a minimum of 12 months.
Mistake 4: ignoring the 14-day refund window
Both Apple and Google enforce 14-day windows for refund requests on subscription charges. If you delay requesting a refund beyond 14 days of the charge date, you forfeit your statutory entitlement. Submit refund requests immediately upon cancellation if eligible.
Cancellation checklist for Fitcoach
Use this checklist to ensure you complete every step correctly and leave no loose ends when cancelling your Fitcoach subscription.
| Action | Completed | Notes |
|---|---|---|
| Identify subscription source (App Store, Google Play, or website) | [ ] | Check email receipts or transaction history |
| Record your renewal date and next charge amount | [ ] | Found in your subscription settings |
| Cancel at least 24 to 48 hours before renewal | [ ] | Prevents accidental charges |
| Confirm cancellation status in subscription settings | [ ] | Status should read "cancelled," not "paused" |
| Request refund if within 14-day window | [ ] | Submit within 14 days of charge date |
| Retain cancellation and refund confirmation emails | [ ] | Archive for minimum 12 months |
When to escalate your cancellation to consumer authorities
If Fitcoach fails to honour your cancellation request, denies a refund you are entitled to, or continues charging after cancellation confirmation, escalate your complaint to the Consumer Association of Singapore (CASE) immediately.
Evidence to gather before escalating
- Compile your cancellation request and all correspondence with Fitcoach.
- Include your original cancellation email and Fitcoach's response (or lack of response).
- Screenshot or print your subscription status from your App Store, Google Play, or Fitcoach account showing "cancelled."
- Gather all payment evidence.
- Obtain bank statements or credit card excerpts showing charges before and after your cancellation date.
- If you were charged after cancellation, this is prima facie evidence of breach.
Filing a complaint with CASE
Visit the Consumer Association of Singapore website at www.case.org.sg. Complete their online complaint form and attach your supporting documents. CASE will attempt mediation with Fitcoach within 30 days. If mediation fails, CASE can escalate your matter to the Small Claims Tribunal if your claim is below S$20,000, allowing you to pursue recovery without engaging a solicitor.
How yafee helps thousands of consumers cancel successfully
Yafee specialises in translating complex cancellation processes and consumer rights into clear, actionable steps. Since launching, Yafee has helped thousands of subscribers across Singapore understand their legal position and execute cancellations efficiently. Whether you are cancelling Fitcoach, another fitness app, or any subscription service, Yafee's guides anchor you in the Consumer Protection (Fair Trading) Act and guide you through every procedural step.
Your cancellation of Fitcoach is a straightforward legal right. By identifying your subscription source, recording your renewal date, cancelling at least 24 hours before renewal, and requesting a refund within 14 days if eligible, you protect yourself fully. Yafee remains your trusted resource for cancellation guidance across subscription categories.
If your cancellation is disputed, Yafee's framework equips you to escalate confidently to the Consumer Association of Singapore. Visit Yafee today to access cancellation guides for hundreds of services, all grounded in Singapore's consumer protection legislation.
Contact address for Fitcoach cancellation queries
For direct website subscription cancellations, send your request to Fitcoach's support email address. Yafee advises using the following format for maximum clarity and documentation:
Email subject line: "Subscription Cancellation Request - [Your Full Name]"
Email body: Include your full registered name, account email address, subscription plan type, and current renewal date. State: "I request immediate cancellation of my Fitcoach subscription effective [today's date]. Please confirm cancellation and advise whether I am entitled to any refund under the Consumer Protection (Fair Trading) Act of Singapore."
Retain your sent email, delivery confirmation, and all subsequent responses from Fitcoach for your records. This documentation establishes your cancellation intent should a dispute arise.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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