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Frequently asked questions
Cancel TrueCoach: The Right Way
How to cancel TrueCoach and protect your fitness investment in singapore
Understanding TrueCoach and when cancellation makes sense
TrueCoach is a subscription-based platform that enables fitness coaches to create custom workout programmes, track client progress and manage recurring payments through a unified system. If you are a coach managing multiple clients or a client following a training plan, understanding how to cancel your subscription ensures you maintain control over your spending and contractual obligations.
What TrueCoach delivers
TrueCoach connects fitness coaches and their clients through web and mobile applications. Coaches use the platform to design personalised training plans, share instructional video content and process client payments. Clients access their assigned programmes and communicate directly with coaches within the same interface.
The service operates on a monthly subscription model. Coaches pay a fee based on the number of active clients they manage, while clients typically pay coaches directly through TrueCoach's integrated payment system.
Common reasons to cancel TrueCoach
You might cancel TrueCoach if you have switched to a competitor platform, reduced your client base, found the user interface cumbersome or prefer to manage payments through a different system. Coaches often reassess their software stack annually, and clients may pause their training investment or work with a different coach.
Cancellation becomes especially relevant if the platform no longer aligns with your business model or training goals. Yafee helps users understand their rights when cancelling any digital service, and the same principles apply to fitness platforms like TrueCoach.
Your consumer rights when cancelling TrueCoach in singapore
Singapore's Consumer Protection (Fair Trading) Act establishes your legal safeguards when you cancel digital subscriptions and services. Knowing these rights strengthens your position if TrueCoach resists cancellation or refuses a legitimate refund.
What the consumer protection (Fair trading) act requires
Under Singapore law, service providers including TrueCoach must cancel your subscription without unreasonable delay once you formally request it. The Act prohibits hidden cancellation fees, unnecessary procedural barriers or deliberate loss of your cancellation request. Your right to cancel is non-negotiable under the legislation.
If TrueCoach charges you after you cancel, you have the statutory right to dispute the charge. Although TrueCoach may advertise a 90-day money-back guarantee, your legal rights under the Consumer Protection (Fair Trading) Act remain your baseline safety net if the company fails to honour its obligations.
Your legal position
You have the right to cancel TrueCoach at any time without penalty, provided you follow the company's stated cancellation procedure. If TrueCoach continues to charge you after you cancel, or refuses to process your cancellation request, you can escalate to the Consumers Association of Singapore (CASE) for free mediation and formal investigation.
How to escalate if TrueCoach refuses to cancel
If TrueCoach ignores your cancellation request or withholds a refund you are legally entitled to, contact the Consumers Association of Singapore (CASE). CASE offers free mediation and will investigate unfair cancellation practices. You must document your cancellation request, all correspondence with TrueCoach support, payment records and confirmation emails. This evidence becomes critical if you need to file a formal complaint.
CASE's phone line is +65 6100 0315 and their online complaint form is available at www.case.org.sg. Keep copies of every email and screenshot of your account status. Yafee advises all users to maintain a cancellation folder containing dates, times and contact names from TrueCoach support.
How to cancel TrueCoach through the web platform
The web-based cancellation process gives you the most direct control and the clearest audit trail of your request.
Step 1: log in to your TrueCoach account
Access TrueCoach through your web browser using your registered email address and password.
- Visit truecoach.co in your web browser.
- Enter your registered email address in the login field.
- Enter your password and select "Log In".
- If you have forgotten your password, select the "Forgot password?" link and follow the email reset instructions.
Step 2: navigate to account settings
Locate your account configuration menu, typically positioned in the top-right corner of your dashboard.
- Look for your account icon or user profile menu in the top-right navigation area.
- Select "Account Settings" or "Settings" from the dropdown menu.
- If you do not see these options, select your profile name or initials instead.
Step 3: find the subscription or billing section
Your subscription details are stored in a dedicated billing or subscription panel within account settings.
- In Account Settings, look for a section labelled "Subscription", "Billing", "Payments" or "Plans".
- Select the subscription section relevant to your account type (Coach or Client).
- You should see your current subscription status, next billing date and payment method.
Step 4: initiate the cancellation request
Select the cancellation option and follow TrueCoach's instructions to confirm your request.
- Look for a button or link labelled "Cancel Subscription", "Delete Account" or "Pause Membership".
- Select the cancellation option that applies to your situation.
- TrueCoach may ask you to confirm your reason for cancellation or offer alternative plans; you are not obliged to accept these offers.
- Select "Confirm Cancellation" or equivalent to finalise your request.
Step 5: capture your cancellation confirmation
Once you complete cancellation, TrueCoach should display a confirmation message on screen and send a confirmation email to your registered address.
- Screenshot the on-screen confirmation immediately and save it to your computer or cloud storage.
- Retrieve the confirmation email from your inbox (check spam or promotions folders if necessary).
- Forward this email to yourself or save it as a PDF for your records.
- Note the cancellation date, confirmation reference number (if provided) and any final billing date stated in the email.
Understanding TrueCoach's refund policy and your entitlements
TrueCoach publishes a 90-day money-back guarantee, though your refund entitlements depend on when you cancel within your billing cycle and whether the company has breached its service terms.
When TrueCoach will refund your money
TrueCoach states it will refund your subscription fee within the first 90 days if you are not satisfied. Nevertheless, the company may also deduct outstanding charges, unpaid client balances or platform fees before processing your refund. Consequently, your actual refund amount may differ from your original payment.
If you cancel mid-cycle, TrueCoach may credit your account instead of issuing a cash refund. You must clarify this with their support team before confirming cancellation. Yafee recommends you ask TrueCoach in writing (via email) what your exact refund amount will be before you proceed with cancellation.
How long refunds take to appear
According to consumer law in Singapore, refunds must reach your bank account within 30 days of approval. TrueCoach may take 5 to 10 business days to process your refund after they approve it. Your bank may take a further 3 to 5 business days to credit your account. Consequently, allow up to 14 business days from approval to see funds in your account.
If your refund does not appear within 30 days of your cancellation request, contact TrueCoach support immediately and ask for a status update. If they do not respond within 7 days, escalate your complaint to CASE with copies of your cancellation request and refund enquiry emails.
Pricing and cancellation fees at a glance
Understanding TrueCoach's pricing structure helps you calculate your actual cost and any refund you are entitled to receive.
| Plan type | Monthly cost (SGD) | Cancellation fee | Refund window |
|---|---|---|---|
| Coach (1-5 clients) | $49 to $99 | None (within 90 days) | 90 days from sign-up |
| Coach (6-10 clients) | $149 to $199 | None (within 90 days) | 90 days from sign-up |
| Coach (11+ clients) | $249 to $349 | None (within 90 days) | 90 days from sign-up |
| Client plan | Varies by coach | Determined by coach | Coach-dependent |
| Annual prepay discount | 15% reduction on monthly rate | Prorated refund | Prorated within 90 days |
Note: Pricing varies by region and may change. Verify current rates on TrueCoach's website. If you paid annually, your refund will be prorated based on the number of months you used the service.
What happens after you cancel TrueCoach
Cancellation does not end immediately; TrueCoach continues your access until the end of your current billing period, unless you request immediate termination.
Your account access post-cancellation
After you submit your cancellation request, TrueCoach typically allows you to retain access to your account data and client information until your final billing date. This grace period gives you time to export client programmes, payment records or other data you may need. You should download this information immediately after you cancel, as some platforms delete inactive accounts after 90 days.
If you are a coach, inform your clients in writing that you are cancelling TrueCoach and provide them with alternative contact details or the location of their training data. If you are a client, verify with your coach that they have downloaded your final programme before your access expires.
Ensuring your data is not lost
Before your cancellation becomes effective, export any workout programmes, client communication history or payment records you need to keep. Most platforms allow you to download data as PDF or CSV files. If TrueCoach does not offer a direct export function, request your data in writing and allow 10 business days for delivery. Under Singapore's Personal Data Protection Act, TrueCoach must provide you with a copy of your personal data upon request.
Yafee advises all users to back up critical data before cancellation is finalised. Once your account is deleted, recovery becomes difficult and may require escalation to CASE if the company loses your information.
Common mistakes to avoid when cancelling TrueCoach
Cancellation is straightforward when you follow the correct process; most problems arise from missed steps or insufficient documentation.
Mistake 1: cancelling through email without confirmation
Never rely on email alone to cancel your subscription. TrueCoach support staff may miss your message, and you will lack proof that you requested cancellation. Instead, always cancel through your account dashboard and retain the on-screen confirmation and email receipt. If you must contact support, send your cancellation request via the in-app support form (which generates a ticket number) rather than general support email.
Mistake 2: assuming cancellation stops charges immediately
TrueCoach will continue to charge you until the end of your current billing period. If you cancel mid-month, you will be charged through the end of that month. Budget for this final charge and verify that it matches the expected amount. If you are charged after your final billing date, escalate immediately to TrueCoach support with your cancellation confirmation.
Mistake 3: not checking for outstanding balances
If you are a coach with outstanding client payments or fee disputes, TrueCoach may withhold your refund until these are resolved. Review your billing dashboard carefully and settle any disputed transactions before you cancel. This ensures a faster, full refund.
Mistake 4: forgetting to download your account data
After cancellation, TrueCoach will eventually delete your account. You will lose access to client databases, workout history and performance analytics. Export everything you need before your cancellation date arrives. Yafee has assisted thousands of consumers cancel digital services without losing critical data; take this step seriously.
Mistake 5: missing the 90-day refund window
TrueCoach's refund guarantee applies only within 90 days of your initial sign-up. If you cancel after 90 days, you are entitled only to a prorated refund for unused portions of your current billing cycle (or none at all, depending on their terms). Mark your calendar with your sign-up date so you do not miss this deadline if you plan to claim a full refund.
Comparing TrueCoach to alternative fitness platforms
If you are considering cancellation, you may want to evaluate competitor platforms before you commit to leaving.
| Platform | Monthly cost (SGD) | Cancellation terms | Refund guarantee |
|---|---|---|---|
| TrueCoach | $49 to $349 | Cancel anytime | 90 days (first payment) |
| Coach's Eye | $40 to $200 | Cancel anytime | 30 days |
| TrainHeroic | $60 to $300 | Cancel anytime | None stated |
| Trello (fitness workflow) | $25 to $85 | Cancel anytime | 14 days |
| Notion (DIY fitness management) | $10 or free tier | No commitment | N/A |
TrueCoach offers a competitive refund guarantee; most competitors offer only 14 to 30 days. If customer support, user interface or pricing is your concern, research alternatives and trial their free plans before cancelling TrueCoach. Switching platforms takes time, and a poor transition can disrupt client relationships.
How to contact TrueCoach if cancellation is refused
If TrueCoach refuses to process your cancellation or disputes your refund, use these official contact channels to escalate your complaint.
TrueCoach's official contact details
TrueCoach is headquartered in Boulder, Colorado, United States. Their registered office address is 1825 33rd Street, Boulder, Colorado 80301, USA. For cancellation disputes or refund issues, contact TrueCoach support through your account dashboard or via their official website. Request a written response and retain all correspondence.
If TrueCoach does not respond within 14 days, escalate to the Consumers Association of Singapore (CASE) with copies of your cancellation request, confirmation emails and all support correspondence. CASE will investigate whether TrueCoach has breached the Consumer Protection (Fair Trading) Act and can compel the company to refund you or process your cancellation.
Escalation pathway
- Contact TrueCoach support through your account dashboard and request written confirmation of your cancellation within 7 days.
- Keep all email responses and note support staff names and contact dates.
- If TrueCoach does not respond within 7 days or refuses to cancel, file a complaint with CASE.
- Phone: +65 6100 0315 (Monday to Friday, 9 AM to 6 PM).
- Online form: www.case.org.sg/file-a-complaint.
- Attach copies of your cancellation request, all TrueCoach correspondence and payment records.
- CASE will attempt free mediation within 14 days and will investigate if mediation fails.
- If TrueCoach is found to have breached consumer law, CASE can mandate a refund or order the company to honour your cancellation.
Checklist for cancelling TrueCoach safely
Use this checklist to ensure you complete every step and retain proof of your cancellation request.
- [ ] Log in to TrueCoach and confirm your current subscription status.
- [ ] Note the current billing date and renewal date on your account.
- [ ] Navigate to Account Settings and locate your Subscription or Billing panel.
- [ ] Select "Cancel Subscription" and follow TrueCoach's on-screen instructions.
- [ ] Screenshot the cancellation confirmation page immediately.
- [ ] Retrieve the confirmation email from your inbox (check spam and promotions folders).
- [ ] Save the email as a PDF and store it in a dedicated cancellation folder on your computer.
- [ ] Download and export any client data, programmes or payment records you need to keep.
- [ ] Note the cancellation date, reference number (if provided) and final billing date in your records.
- [ ] Monitor your bank account and credit card for charges after your final billing date.
- [ ] If you are not refunded within 30 days of cancellation, contact TrueCoach support in writing.
- [ ] If TrueCoach does not respond within 14 days, file a complaint with CASE.
Summary: take control of your TrueCoach cancellation today
Cancelling TrueCoach is a straightforward process when you follow the correct steps and retain proof of your request. Singapore's Consumer Protection (Fair Trading) Act protects your right to cancel without penalty, and TrueCoach's 90-day refund guarantee exceeds your statutory entitlements.
Log in to your TrueCoach account, navigate to Account Settings, confirm your cancellation through the dashboard and retain your confirmation email. Export your data immediately and monitor your account for any unauthorised charges. If TrueCoach refuses to cancel or withholds a legitimate refund, escalate to the Consumers Association of Singapore for free mediation and formal investigation.
Yafee has helped thousands of consumers cancel digital fitness services without losing critical data or refund entitlements. Keep your cancellation documentation organised, follow the timeline outlined in this guide and assert your consumer rights if the company fails to honour your request. You remain in control of your subscription and your spending.