Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Progressive, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at $1.36 for 48h, then $73.99 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Progressive in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Progressive
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Progressive subscription with zero hassle
1
Fill in the form
Give us your details and those of your Progressive subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Progressive. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Progressive refuses your cancellation.
Frequently asked questions
Cancel Progressive: Step-by-Step Guide
How to cancel Progressive insurance in singapore and protect your money
Why you might cancel Progressive and what you need to know first
Progressive operates as an insurance agent and broker in Singapore, offering policies across general and life insurance products. You may decide to cancel for legitimate reasons: premiums have increased beyond what you can afford, you have found better coverage elsewhere, or your life circumstances have changed and the policy no longer meets your needs.
Before you take action, however, you must identify the correct Progressive entity. Singapore hosts multiple businesses trading under similar names, and sending your cancellation request to the wrong company wastes critical time. Yafee guides thousands of consumers through this exact challenge every month, ensuring they cancel with the right provider and retain their legal protections throughout the process.
Identifying the correct Progressive entity in singapore
The Progressive company relevant to insurance customers is Progressive (S) Pte Ltd, registered and operating from 9 Lichfield Road, Singapore. This firm holds the appropriate licences to act as an insurance agent and broker under Singapore's Insurance Act.
Do not confuse this entity with Progressive Builders Private Limited, which operates in the construction sector and is entirely unrelated to insurance services. Verify the correct company by checking your policy document, recent premium invoice, or any letter from Progressive. Look for the full legal company name and the Unique Entity Number (UEN) printed on official correspondence. This single verification step prevents your cancellation request from reaching the wrong organisation and protects your timeline.
Common reasons you might cancel your policy
Policy cancellations occur for predictable reasons. Your premium may have risen unexpectedly following a claims history or policy review. You may have obtained a competitive quote from another insurer that offers superior coverage at a lower cost. Your personal circumstances may have shifted-relocation, retirement, or business closure-making your current policy redundant. Whatever your motivation, Singapore consumer law grants you the right to terminate your contract subject to the terms specified in your policy and the statutory notice periods required by law.
Your consumer rights under singapore law
Singapore's Consumer Protection (Fair Trading) Act and the Insurance Act form the legal foundation of your cancellation rights.
What singapore law guarantees you
The Consumer Protection (Fair Trading) Act prohibits suppliers, including insurance brokers and agents, from including unfair contract terms that create a significant imbalance in the parties' rights and obligations. If Progressive's cancellation clause imposes unreasonably long notice periods, excessive early-termination penalties, or concealed charges, you have grounds to challenge those terms as unfair under this Act.
The Insurance Act and Insurance Intermediaries Act impose a duty of good faith on brokers and agents. Progressive must provide you with clear, written information about your cancellation rights, any financial consequences of cancellation, and the process you must follow. They cannot obscure these details or impose conditions that contravene the Act. Furthermore, Yafee's legal team emphasises that any cancellation confirmation you receive must be in writing and must outline precisely what charges, if any, you will incur.
Your legal position
You have the right to cancel your Progressive insurance policy at any time, subject to notice requirements specified in your contract. You must receive a written explanation of all charges before cancellation takes effect. You may claim a refund for any pre-paid premiums that cover periods after your cancellation date. You may request written confirmation of cancellation within 5 business days. You may file a complaint with the Consumers Association of Singapore (CASE) or, for insurance-specific disputes, with the General Insurance Association (GIA) or Life Insurance Association (LIA), if Progressive fails to cooperate or treats you unfairly. You retain the right to access and request deletion of your personal data in accordance with the Personal Data Protection Act.
What to do if Progressive refuses to cancel
If Progressive ignores your cancellation request, disputes your entitlement to a refund, or imposes charges you believe are unfair, escalate your complaint immediately. Contact the Consumers Association of Singapore (CASE) on 6100 0315 or via www.case.org.sg. CASE offers free mediation and can compel Progressive to respond. For insurance-specific complaints, contact the General Insurance Association (GIA) at www.gia.org.sg or the Life Insurance Association (LIA) at www.lia.org.sg, depending on your policy type. These associations have enforcement powers and can pressure Progressive to resolve disputes fairly.
How to cancel Progressive step-by-step
Cancelling your Progressive policy requires deliberate action across five key steps, each documented in writing to protect your interests.
Step 1: gather your policy documents and contact details
Locate your policy document, the most recent premium invoice, or any official correspondence from Progressive. Note your full policy number, the exact name of the policy (e.g., "Motor Insurance" or "Home Insurance"), and the renewal date. Identify the correct Progressive office address: 9 Lichfield Road, Singapore. If Progressive has provided you with a direct cancellation email or phone line, record those details separately. This information prevents delays caused by incomplete requests or routing errors.
Step 2: prepare a written cancellation letter
Compose a formal letter or email to Progressive requesting cancellation. Your message must include the following details:
- Your full name and contact telephone number.
- Your policy number and the type of insurance (e.g., motor, home, travel).
- The effective cancellation date you propose (typically 14 to 30 days from the date of your letter, unless your policy specifies a shorter period).
- A clear statement: "I request cancellation of the above policy effective [date]."
- A request for written confirmation of cancellation and a breakdown of any charges, refunds, or outstanding premiums within 5 business days.
- Your preferred contact method for confirmation (email or postal address).
Do not use vague language or phone calls alone. Written documentation protects you if Progressive later claims they never received your request or disputes the cancellation date you specified.
Step 3: submit your cancellation request via registered post or email
Send your cancellation letter to Progressive (S) Pte Ltd, 9 Lichfield Road, Singapore, via registered post with acknowledgment of receipt. Alternatively, if you have a direct cancellation email address from Progressive, send your letter as an email and request a read receipt and written confirmation within 5 business days. Registered post provides proof that Progressive received your request on a specific date; email with a read receipt creates a time-stamped digital record.
Keep a copy of your letter, the registered post receipt, or the email proof for your records. Yafee recommends retaining all cancellation-related documents for at least 12 months after cancellation takes effect, as disputes over refunds or final charges may arise later.
Step 4: await written confirmation from Progressive
Progressive must respond within 5 business days of receiving your cancellation request. Their response must include the following:
- Confirmation of the cancellation date you requested.
- A detailed breakdown of all charges incurred up to the cancellation date, including administration fees, if any.
- The exact amount of any refund due for pre-paid premiums, expressed in SGD.
- The date the refund will be processed (usually within 7 to 14 business days).
- The method of refund (e.g., bank transfer, cheque).
- A confirmation that your policy coverage ceases on the cancellation date.
If Progressive's response is vague, incomplete, or disputes your cancellation right, do not accept it. Respond in writing, referencing the Consumer Protection (Fair Trading) Act and the Insurance Act, and requesting clarification within 5 business days. If Progressive continues to obstruct your cancellation, contact CASE or the relevant insurance association immediately.
Step 5: verify the refund and obtain final documentation
Once Progressive has confirmed your cancellation in writing, monitor your bank account for the refund. The refund should arrive within the timeframe specified in Progressive's response, typically 7 to 14 business days from the cancellation date. If the refund does not arrive within this period, contact Progressive in writing and demand payment. If they fail to pay, escalate to CASE or the insurance association.
Request a final cancellation certificate from Progressive once the refund has cleared. This certificate confirms that your policy is terminated, your premiums are no longer due, and you have no further obligations to Progressive. Retain this certificate alongside your cancellation letter and refund confirmation for your permanent records.
Understanding refunds and financial settlements
Refunds depend on the cancellation date, the premium payment schedule, and any outstanding claims or charges on your policy.
How refunds are calculated
Progressive uses a pro-rata calculation to determine your refund. This method divides your annual premium by 365 days and refunds you for each unused day of coverage after your cancellation date. For example, if your annual motor insurance premium is SGD 1,200 and you cancel on day 200 of a 365-day policy period, Progressive refunds you (365 minus 200) divided by 365, multiplied by SGD 1,200, which equals approximately SGD 541. Progressive may deduct a cancellation or administrative fee (typically SGD 50 to 100); this fee must be disclosed in writing before cancellation takes effect.
If you have made a claim during the policy period, Progressive may offset the refund against claim costs or refuse to refund at all if the claim exceeds your remaining premium. Review your policy documents for clauses governing claims and refunds. Yafee advises that if a claim is pending, you should delay cancellation until the claim is resolved, as cancellation mid-claim may void your coverage retroactively.
Outstanding premiums and overdue payments
If you owe Progressive premium payments from previous billing periods, they will offset those amounts against any refund due. For example, if your refund is SGD 400 but you owe SGD 150 in overdue premiums, Progressive will refund you only SGD 250. This offset is lawful under contract law and consumer protection legislation. To avoid this outcome, settle any overdue balance before submitting your cancellation request.
What happens after your cancellation takes effect
Once Progressive confirms your cancellation in writing, your insurance cover ceases on the specified date. You are no longer protected by any policy benefits. Ensure you have arranged replacement coverage before your cancellation date takes effect, particularly if you are cancelling motor insurance, home insurance, or any compulsory cover.
Your obligations after cancellation
You must not make any claims on your Progressive policy after the cancellation date. You must notify any relevant third parties (e.g., your mortgage lender, vehicle financier, or employer) that your insurance has been cancelled, particularly if your policy was a condition of their agreement with you. You must pay any outstanding premium or claim-related costs that Progressive demands after cancellation. You may request deletion of your personal data from Progressive's systems after the statutory retention period, typically 6 years, in accordance with the Personal Data Protection Act.
Regulatory and financial record-keeping
Progressive is required to retain your policy records for 6 years after cancellation for regulatory and tax purposes. You are entitled to request copies of your file, any correspondence, and claim records during this period at no cost. Yafee recommends requesting a final copy of your complete policy file before your cancellation takes effect, so you retain your own backup in case future disputes arise.
Common mistakes to avoid when cancelling
Cancellation is straightforward if you follow procedure, but careless oversights create unnecessary friction and delays. Below are the pitfalls most consumers encounter, and how to sidestep them.
Failing to send written documentation
Phoning Progressive and verbally requesting cancellation is insufficient. Progressive employees may forget the call, misrecord your request, or deny you ever called. A phone call creates no audit trail and leaves you vulnerable if Progressive continues to charge you after your intended cancellation date. Always submit your cancellation in writing, via registered post or email with read receipt. This creates a time-stamped, retrievable record that protects you legally.
Not checking the correct cancellation address
Sending your cancellation letter to the wrong Progressive office or to a generic head office address causes avoidable delay. Progressive (S) Pte Ltd operates from 9 Lichfield Road, Singapore. Verify this address on your policy document. If you are unsure, call Progressive's customer service line and ask for the correct cancellation address and the department responsible for policy terminations. Do not assume that any Progressive address you find online is the cancellation office.
Cancelling before arranging replacement coverage
If you cancel motor insurance, home insurance, or travel insurance before securing a replacement policy, you will be uninsured and exposed to liability and financial loss. For motor insurance, driving without coverage is illegal in Singapore under the Motor Vehicles (Third-Party Risks and Compensation) Act. Arrange your replacement policy first, confirm its start date coincides with your Progressive cancellation date, and only then submit your cancellation request to Progressive.
Not requesting confirmation of cancellation in writing
Do not assume cancellation is complete when Progressive's customer service representative says "Your policy is cancelled." Demand written confirmation within 5 business days. If Progressive fails to provide this, send a follow-up letter referencing the Consumer Protection (Fair Trading) Act and requesting written confirmation immediately. This confirmation protects you if Progressive later tries to charge you or claims the cancellation never occurred.
Ignoring refund discrepancies
If your refund is significantly less than you expected, do not accept it passively. Request a detailed breakdown of all deductions, ask Progressive to justify each charge, and verify the pro-rata calculation yourself. If charges appear inflated or unjustified, raise a formal complaint with CASE or the relevant insurance association. Many consumers recover hidden or unauthorised deductions this way.
Cancellation timeline and what to expect
Understanding the typical cancellation timeline helps you plan your exit strategy and know when to follow up if Progressive delays.
| Stage | Timeframe | Your action |
|---|---|---|
| Submit cancellation request | Day 0 | Send registered post or email with read receipt to 9 Lichfield Road. |
| Progressive receives request | Day 1-3 | Retain proof of receipt. Note the date on the registered post receipt or email read receipt. |
| Progressive confirms in writing | Day 3-5 | Receive written confirmation with cancellation date and refund breakdown. |
| Coverage ceases | Day requested (typically Day 14-30) | Verify replacement coverage is active. Do not drive or travel without cover. |
| Refund processed | Day 30-45 (7-14 days after cancellation date) | Monitor bank account. If refund does not arrive, contact Progressive in writing immediately. |
Comparing Progressive with alternative insurers
Before you cancel, consider whether switching to a competitor offers genuine value or simply replaces one unsatisfactory experience with another. The table below compares Progressive's typical offerings against industry standards in Singapore.
| Feature | Progressive | Industry average | Best option |
|---|---|---|---|
| Claims processing speed | 7-10 business days | 5-7 business days | Direct insurer with online claims portal |
| Premium increase tolerance | Typically 10-15% annually | 8-12% annually | Multi-year loyalty discounts with competitors |
| Cancellation notice required | 14-30 days | 7-30 days | 7-14 days (consumer-friendly) |
| Cancellation fee | SGD 50-100 | SGD 0-75 | No cancellation fee |
| Customer service accessibility | Phone, email, in-person | Phone, email, online chat | 24/7 online chat and app support |
| Policy customisation | Standard packages | Moderate customisation | Full online customisation and real-time quotes |
How yafee helps you cancel safely and recover your money
Yafee is a consumer-focused contract guidance platform that has helped thousands of consumers cancel financial and insurance policies in Singapore and across Asia. Yafee specialises in translating complex insurance terms and consumer law into clear, actionable steps. When you use Yafee, you receive a personalised cancellation roadmap that references your specific policy terms and Singapore's consumer protection framework, ensuring you maximise your refund and protect your legal position.
Yafee's cancellation verification service flags hidden fees, pro-rata calculation errors, and unfair contract terms before you submit your request to Progressive. Yafee also provides template cancellation letters that cite the Insurance Act and Consumer Protection (Fair Trading) Act, giving your request legal weight and dramatically increasing the likelihood of a smooth, refund-maximising cancellation. If Progressive disputes your refund or refuses to cancel, Yafee guides you through escalation to CASE or the insurance associations and helps you prepare a formal complaint that cites relevant legislation.
Your contact details for Progressive cancellation
Submit your cancellation request to the following address and contact points:
Progressive (S) Pte Ltd
9 Lichfield Road
Singapore
Before sending your letter, verify this address on your policy document or call Progressive's customer service line to confirm the correct cancellation department. Yafee recommends sending your cancellation via registered post with acknowledgment of receipt, so you retain proof of delivery. Retain the registered post receipt as evidence of your cancellation date.
If you encounter resistance or delay, contact the Consumers Association of Singapore (CASE) at 6100 0315 or www.case.org.sg. For insurance-specific complaints, escalate to the General Insurance Association (GIA) at www.gia.org.sg or the Life Insurance Association (LIA) at www.lia.org.sg. Yafee has helped thousands of consumers cancel unfair insurance policies, recover full refunds, and protect their rights under Singapore's consumer protection laws. Visit yafee.com today to access cancellation templates, refund calculators, and expert guidance tailored to your Progressive policy.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
Similar cancellation services
This letter is also available in other countries
Ready to cancel Progressive?
Join over 30,000 users who already trust us.