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Frequently asked questions
Cancel Securly: The Right Way to Protect Your Data
How to cancel Securly and protect your school's data in singapore
What Securly is and why schools use it
Securly is an American education-focused online safety platform designed for schools and districts to manage web filtering, device access, and student safety across K-12 networks. Your institution likely uses Securly to monitor classroom activity, block inappropriate content, and alert staff to potential student welfare concerns. Understanding your specific deployment model is the critical first step when you decide to cancel.
The platform operates through enterprise licensing agreements with schools or districts. Securly also offers a consumer application called Securly Home through the Apple App Store and Google Play for individual parents. The cancellation process differs significantly between these two models, so you must identify which version your school has contracted before you proceed. Yafee specialises in helping educational institutions navigate these distinctions and cancel with minimal disruption.
Core features and enterprise deployment
Securly's main modules include web filtering (blocking unsuitable sites), classroom management (controlling device use during lessons), and monitoring and alerting (flagging risky student behaviour). Your school pays based on the number of students, devices, modules selected, and contract length. Pricing remains customised per institution and is not published publicly for Singapore customers.
This opacity means you cannot cancel effectively without understanding your specific Service Agreement, which contains the termination clauses, notice periods, and data deletion obligations that legally bind you. Yafee recommends you retrieve your signed contract immediately from your school's IT manager or procurement team before you draft any cancellation notice.
Why schools choose to cancel
Educational institutions cancel Securly for several documented reasons: switching to a competing platform, budget constraints, staff concerns about student privacy, dissatisfaction with filtering accuracy, or unresponsive technical support. Whatever your reason, you should document it in writing as part of your formal cancellation notice, as this creates an audit trail and strengthens your position if disputes arise.
Your consumer rights when cancelling Securly
Singapore's Consumer Protection (Fair Trading) Act protects your school's interests when you contract with service providers, including software vendors. Understanding your legal leverage is essential before you submit cancellation paperwork.
What the consumer protection (Fair trading) act covers
The Consumer Protection (Fair Trading) Act prohibits unfair contract terms, hidden charges, and misleading representations about services. If Securly's contract contains unfair termination penalties, vague data deletion terms, or locks you into unreasonably long notice periods without reciprocal benefit, you may challenge those clauses under this Act.
The Act also mandates that suppliers provide transparent information about cancellation rights upfront. If Securly has not clearly disclosed the notice period, termination process, refund eligibility, or data handling procedures, your school has grounds to dispute their enforcement of restrictive terms. The Competition and Consumer Commission of Singapore (CCCS) enforces this law and will investigate complaints where transparent disclosure has been withheld.
Your legal position
You hold significant consumer protections under Singapore law. You have the right to terminate for convenience (in most cases) by providing written notice as specified in your Service Agreement. If Securly imposes penalties that are disproportionate to their actual losses, or if they delay data deletion beyond a reasonable timeframe, you may lodge a complaint with the CCCS or seek mediation through the Consumers Association of Singapore (CASE). Keep all email correspondence, contract copies, and cancellation notices as evidence of your compliance.
Your right to cancel for convenience
Most enterprise software agreements allow termination for convenience with written notice. Securly's standard terms typically require 30 days' written notice before the cancellation becomes effective, but your signed contract may specify a different period. You must check your Service Agreement before you submit any notice, as the termination date depends on your specific terms.
If Securly refuses to cancel after you have provided proper notice and evidence of delivery, escalate immediately to the CCCS or CASE for mediation or investigation. Yafee advises retaining all documentation, including email confirmations of your cancellation request and any responses from Securly.
Methods to cancel Securly by platform
Your cancellation process depends entirely on whether your school holds an enterprise license or you are an individual subscriber to Securly Home. Follow the correct procedural path for your specific situation.
Cancelling an enterprise licence (schools and districts)
Enterprise customers must follow a formal written cancellation process. This is not automated, so you must take deliberate action and maintain proof of delivery.
- Locate your signed Service Agreement and Standard Terms and Conditions
- Request these documents from your school's IT manager or procurement team if you do not have copies.
- Search your email for contracts dated within the last 36 months; enterprise agreements typically reference renewal dates and notice periods.
- Note the exact termination notice period specified (most commonly 30 days).
- Draft a formal written cancellation notice
- Address your notice to Securly's Legal and Compliance Department at their U.S. headquarters (see contact details at the end of this guide).
- Include your school's legal name, the account number, and the principal contact person's full name and job title.
- State your intended cancellation date explicitly (at least 30 days from the date you send the notice, unless your contract specifies otherwise).
- Request written confirmation of the cancellation and a final data deletion timeline in your notice.
- Send the notice via registered mail or certified email with read receipt
- Do not rely on phone calls or informal messages; email with read receipt (or registered mail with tracking) creates legal proof of delivery.
- Send to the address provided below in the "Cancellation address" section.
- Retain the read receipt or postal tracking number as evidence of timely delivery.
- Confirm data deletion and account deactivation
- Request written confirmation that Securly has deleted all student data, personal information, and school records within 30 days of the cancellation date.
- If Securly does not respond within 14 days of your cancellation request, send a follow-up email requesting status and formally citing the Consumer Protection (Fair Trading) Act.
- Escalate if Securly does not comply
- If Securly refuses to cancel or misses the agreed termination date, file a complaint with the CCCS (www.cccs.gov.sg) or CASE (www.case.org.sg).
- Provide copies of your Service Agreement, cancellation notice, proof of delivery, and all correspondence with Securly.
Cancelling Securly home (individual parent app)
If you subscribe to Securly Home as an individual parent through the Apple App Store or Google Play, you must cancel your subscription through the respective app store platform, not directly with Securly.
- Cancel through the Apple App Store (iOS)
- Open the App Store and navigate to your Account settings.
- Select Subscriptions, then find Securly Home in your active subscriptions list.
- Tap Edit Subscription and select Cancel Subscription.
- Confirm the cancellation; your access will end at the next renewal date.
- Cancel through Google Play (Android)
- Open Google Play and navigate to your Account menu.
- Select Subscriptions, locate Securly Home, and tap Manage Subscription.
- Select Cancel Subscription and confirm your choice.
- Your subscription will end at the next scheduled renewal.
- Verify cancellation status
- Check your email for a cancellation confirmation from the app store within 24 hours.
- Return to your subscriptions list after 48 hours to confirm Securly Home no longer appears as active.
Refunds and billing after cancellation
Your refund eligibility depends on your contract terms and the timing of your cancellation notice. Enterprise customers rarely receive pro-rata refunds unless their contract explicitly permits it, and most agreements stipulate that cancellation takes effect at the end of the current billing cycle or contract term.
Consumer app subscribers cancelling through the App Store or Google Play typically receive a refund only if they cancel within 14 to 15 days of the initial purchase (the app store's standard refund window). Cancellations after this period do not generate refunds, though your subscription will cease at the next renewal date.
Request written confirmation from Securly stating whether any pro-rata refund applies and the exact date your charges will stop. If you are charged after your cancellation date, contact your school's finance team or Securly support immediately, and escalate to the CCCS if the charges are not reversed within 30 days. Yafee emphasises that you should never ignore erroneous post-cancellation charges, as these often signal inadequate account deactivation on Securly's side.
Pricing and plan comparison
Securly does not publish standard pricing for Singapore customers, as enterprise fees are negotiated per school based on student count, modules selected, and contract length. The table below illustrates typical pricing ranges based on public information and industry benchmarks.
| Plan type | Users / modules | Estimated annual cost (SGD) | Contract term | Cancellation notice |
|---|---|---|---|---|
| Enterprise (small school) | 500 students, web filtering only | 2,500-4,500 | 1-3 years | 30 days written |
| Enterprise (medium school) | 1,000 students, 2-3 modules | 5,000-12,000 | 1-3 years | 30 days written |
| Enterprise (large district) | 5,000+ students, all modules | 20,000-60,000+ | 2-3 years | 30-90 days written |
| Securly Home (individual app) | 1 user, parent monitoring | 4-8 per month | Monthly or annual | Cancel in app store |
Common mistakes when cancelling Securly
Cancellation disputes are avoidable if you follow procedure carefully. Your diligence now prevents costly billing disputes or data access problems later.
Not retrieving your service agreement first
Many schools attempt to cancel verbally or send informal emails without first consulting their signed contract. This is a critical error because your contract specifies the exact notice period, termination conditions, and data handling obligations. If you cancel without this document, Securly can claim you failed to provide proper notice, delaying your cancellation and potentially incurring additional charges.
Retrieve your Service Agreement before you draft any notice. If your school cannot locate it, request it formally from Securly in writing, and document that request in email.
Sending cancellation notices to the wrong email or department
Securly's support team, sales team, and accounts team are separate from the legal and compliance department. Sending your cancellation notice to a generic support email may result in delays or misdirection. Always confirm the correct legal address from your Service Agreement or by calling their main U.S. office line. Yafee recommends sending notices via registered mail or certified email with read receipt to create undisputable proof of delivery.
Failing to request written confirmation
Verbal confirmations from Securly staff do not constitute proof of cancellation. Always request written confirmation in your cancellation notice and retain all email responses. This protects you if Securly charges your school after the agreed cancellation date or fails to delete your data on schedule.
Not verifying data deletion
Enterprise agreements typically allow Securly 30 days after cancellation to delete all student data, monitoring records, and login credentials. You must request written confirmation of this deletion. If Securly does not respond within 14 days of your cancellation date, send a follow-up formally requesting evidence that all data has been permanently removed. This is especially critical for schools in Singapore, where student privacy is protected under the Personal Data Protection Act.
Cancelling without checking your billing cycle
If you cancel mid-month or mid-year, your school may still be charged for the remainder of the current billing period unless your contract includes a pro-rata refund clause. Check the exact renewal date in your Service Agreement before you send your cancellation notice. If the renewal is imminent, you may avoid unnecessary charges by timing your notice to coincide with the natural contract end date.
What to do after cancellation
Cancellation does not end your school's obligations. You must verify that Securly has deactivated your account, deleted your data, and stopped all billing within the agreed timeframe. Planning ahead ensures you have a backup solution in place before Securly's access ends.
Transition to an alternative platform
Begin evaluating alternative education safety platforms at least 60 days before your Securly cancellation takes effect. Leading alternatives include Lightspeed Systems, Cisco Umbrella, and Fortinet FortiGate. Ensure your chosen replacement can import or re-establish your filtering rules and reporting preferences before Securly access ceases. Yafee recommends piloting the new platform on a small set of devices during your Securly overlap period to confirm compatibility with your school's network infrastructure.
Confirm final billing and reconciliation
Request a final invoice or statement from Securly within 30 days of your cancellation date. This document should clearly show that all charges have ceased and should itemise any pro-rata refund or credit applied. Cross-check this against your school's billing records and payment history. If discrepancies appear, contact Securly's finance team and escalate to the CCCS if the issue is not resolved within 14 days.
Preserve evidence of cancellation
Archive all cancellation correspondence, Service Agreements, billing confirmations, and data deletion confirmations for a minimum of three years. This evidence protects your school if Securly attempts to charge you in error or if a dispute arises regarding data handling compliance. Store these documents in a secure, searchable system accessible to your IT manager and finance team.
Comparison with competing education safety platforms
Before you cancel Securly, consider how competing platforms compare on cost, feature set, ease of cancellation, and data privacy practices. The table below summarises key alternatives available to Singapore schools.
| Platform | Core features | Typical cost | Cancellation terms | Data privacy |
|---|---|---|---|---|
| Lightspeed Systems | Web filtering, device management, alerting | SGD 8,000-25,000 / year | 30 days written notice | Strong; GDPR-compliant |
| Cisco Umbrella | DNS filtering, threat intelligence, reporting | SGD 5,000-20,000 / year | 30 days written notice | Strong; SOC 2 certified |
| Fortinet FortiGate | Web filtering, VPN, advanced threat detection | SGD 12,000-40,000 / year | 60 days written notice | Strong; ISO 27001 certified |
| Impero Software | Classroom management, monitoring, reporting | SGD 3,000-10,000 / year | 30 days written notice | Moderate; UK Data Protection Act compliant |
| Securly (current) | Web filtering, device management, alerting | SGD 2,500-60,000 / year | 30 days written notice | Strong; SOC 2 certified |
Your legal protections under singapore consumer law
The Consumer Protection (Fair Trading) Act and the Competition Act empower you to challenge unfair contract terms and demand transparent billing practices from Securly.
Unfair contract terms under the act
Singapore law voids contract terms that are patently unfair to consumers (including schools as institutional consumers). If Securly's Service Agreement includes unreasonable termination penalties, indefinite data retention clauses, or refusal to delete data after cancellation, these terms may be unenforceable. The CCCS can rule on whether specific terms violate the Consumer Protection (Fair Trading) Act and order Securly to modify or remove them.
Your right to dispute billing
If Securly charges your school after your cancellation date or refuses to issue a refund despite contractual eligibility, you have the right to dispute these charges with your bank or the CCCS. Document all communications with Securly and provide copies to the CCCS when you file a complaint. The commission investigates unfair billing practices and has authority to order refunds and penalties.
Escalation to the CCCS and CASE
If Securly does not respond to your cancellation request within 14 days, refuses to provide written confirmation, or continues charging after the agreed cancellation date, you may file a complaint with the CCCS (www.cccs.gov.sg). CASE (www.case.org.sg) also offers free mediation services for contract disputes. Both organisations investigate vendor non-compliance and enforce consumer protections on your behalf. Provide all documentation: your Service Agreement, cancellation notice with proof of delivery, billing records, and all correspondence with Securly. Yafee strongly advises keeping a contemporaneous log of each interaction (date, time, person's name, summary) to support your complaint.
Cancellation address and contact information
Securly is headquartered in the United States and maintains no publicly listed Singapore office or local cancellation address. You must direct all formal cancellation notices to their U.S. legal department.
Send cancellation notices to
Securly Inc.
Legal and Compliance Department
Securly Headquarters
San Jose, California, United States
Email: [email protected] (confirm current address by visiting www.securly.com/contact or calling +1 408-XXX-XXXX)
Send notices via registered mail with tracking or certified email with read receipt. Retain proof of delivery.
Escalation contacts for consumer disputes
Competition and Consumer Commission of Singapore (CCCS)
Consumer Protection Division
www.cccs.gov.sg
Email: [email protected]
Phone: +65 6100 1800
Consumers Association of Singapore (CASE)
www.case.org.sg
Email: [email protected]
Phone: +65 6100 0315
Summary and next steps
Cancelling Securly requires adherence to your signed Service Agreement, formal written notice delivered via certified channels, and explicit requests for data deletion and billing cessation. Your school's consumer rights under Singapore's Consumer Protection (Fair Trading) Act protect you against unfair termination penalties, hidden charges, and refusal to delete data. If Securly fails to comply with your cancellation request or continues charging after the agreed date, escalate to the CCCS or CASE without delay.
Yafee has helped thousands of consumers and institutions cancel software subscriptions, recover erroneous charges, and enforce their data privacy rights by grounding their cancellation strategy in contract law and consumer protection frameworks. Visit Yafee (yafee.com) for step-by-step cancellation guides for hundreds of other services, access to customisable cancellation letter templates, and expert advice on navigating disputes with vendors. Your school's data privacy and financial interests deserve professional advocacy; Yafee provides the tools and guidance to protect both.
Important warning
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