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Frequently asked questions
Cancel Securly: The Right Way
How to cancel Securly and reclaim control of your school's data in india
Understanding Securly and why schools subscribe
Securly is a cloud-based web filtering and student safety platform deployed by K-12 schools and educational institutions across India to monitor network activity, block inappropriate content, and manage classroom devices from a centralised dashboard. Your school's IT administrator likely uses it to enforce acceptable-use policies, generate safety alerts, and integrate device management across your campus network.
The service operates as an enterprise subscription sold directly to schools, school districts, and IT administrators. Some Securly features are also available through the Apple App Store or Google Play for individual teachers and parents who manage personal devices. Understanding which subscription model your school holds is the first step toward cancellation.
Who typically holds Securly subscriptions
Education IT teams and school administrators are Securly's primary customers. These teams need centralised control over web filtering, classroom management, device integrations, and real-time safety monitoring across their entire network. If your school has recently switched IT providers, faced budget reductions, or migrated to a different student safety platform, you may need to initiate cancellation of your institutional contract.
Key features included in your Securly subscription
Your Securly contract covers web filtering for school networks, classroom management tools, device management integrations with iOS and Android, and real-time safety alerts triggered by student activity. Before you cancel, ensure you have documented your plan to migrate these monitoring functions to another platform or formally discontinue monitoring altogether. This protects your school from unintended service gaps.
Your legal protections under indian consumer law
Even though Securly is sold as an enterprise service, your school retains robust consumer protections under the Consumer Protection Act, 2019, and India's Information Technology Rules, 2000. Understanding your legal position strengthens your cancellation claim and protects you from unfair renewal charges.
Consumer protection act, 2019 and unfair contract terms
The Consumer Protection Act, 2019, protects you against unfair contract terms, hidden renewal clauses, and service failures. If Securly charges you beyond the agreed subscription term, refuses to process a valid cancellation notice, or imposes unreasonable termination penalties, you have grounds to escalate to your district's consumer grievance authority (typically your State Consumer Disputes Redressal Commission). Securly's standard Terms of Service state that customers waive refund claims except those explicitly written in your order form; however, the Act limits how far a company can restrict your legal rights. If you believe a contract clause is unconscionable or imposes an unfair burden on cancellation, document this position and prepare to escalate.
Data protection under IT rules, 2000 and student privacy
Under India's Information Technology Rules, 2000, Securly must securely handle, store, and delete student data upon request or at contract termination. Student records-including browsing history, device identifiers, and safety alert logs-constitute personal and sensitive data under Section 43A of the Information Technology Act, 2000. Request a written data-deletion confirmation from Securly in writing at least 30 days before your cancellation date to ensure no student records remain on their servers after your subscription ends. Your school may also fall under additional state-level data protection policies or district agreements with Securly; verify these before you submit your cancellation notice.
Your legal position
You have the right to cancel your Securly subscription provided you follow the notice period specified in your contract (typically 30 days). If Securly refuses to cancel, charges you after termination, or fails to delete student data, file a consumer complaint with your State Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019. Yafee recommends collecting all email correspondence, invoice records, and your contract terms before escalation to strengthen your claim.
Identifying your Securly subscription type
Your cancellation method depends entirely on whether your school holds an enterprise contract or an individual app-based subscription. Identifying this distinction before you contact Securly ensures you follow the correct termination process and avoid service continuity gaps.
Enterprise and web-based subscriptions
If your school signed an institutional agreement with Securly-typically a multi-year or annual contract negotiated directly between Securly sales and your IT department-you must follow a formal written termination process. This subscription type is not self-service and cannot be cancelled through an online account portal. Your order form or master service agreement will include a termination clause, renewal dates, and the notice period required (standard practice is 30 days' written notice before the end of your current billing cycle). Failure to submit notice within this window often triggers automatic renewal.
Apple app store or google play subscriptions
If your school or individual staff members subscribed to Securly features through the Apple App Store or Google Play, you manage cancellation directly through those platforms-not through Securly itself. Securly does not control the cancellation or refund process for app-based purchases. Yafee can guide you through app-store cancellation if needed, though the process typically takes fewer than five minutes once you access your account settings.
How to cancel your Securly enterprise subscription
Follow these step-by-step procedures to submit a valid cancellation notice, protect your school from automatic renewal, and ensure data deletion compliance. Each step is critical; omitting any one may delay your cancellation or result in unwanted charges.
Step 1: locate and review your master service agreement
- Request your current Securly contract from your school's IT department or procurement office. This document will be titled "Master Service Agreement," "Order Form," or "Subscription Agreement."
- Identify the renewal date (the date your current subscription expires)
- Identify the notice period required for cancellation (typically 30 days before renewal)
- Identify the termination clause and any penalties for early cancellation
- Note the email address or contact person listed for contract notices
- Calculate the cancellation deadline. If your contract renews on 31 March and requires 30 days' notice, you must submit your cancellation request by 28 February at the latest.
Step 2: prepare your written cancellation notice
- Compose a formal letter or email addressed to Securly's designated contract administrator. Your contract will specify the correct email address or postal address.
- Include your school's name, district, and subscription account number
- State clearly: "We hereby cancel our subscription to Securly effective [renewal date]."
- Reference your contract number or order form date
- Include the current contract renewal date and confirm you are providing notice within the required window
- Request written confirmation of cancellation and a data deletion timeline
- Do not use informal language or assumptions. Use formal legal language to avoid ambiguity that Securly could later dispute.
Step 3: submit your cancellation notice via registered email or post
- Send your cancellation notice by email to the contract administrator listed in your Master Service Agreement. Request a read receipt and delivery confirmation.
- Use subject line: "Cancellation Notice-Securly Subscription-[Your School Name]"
- Attach a PDF or screenshot of your contract or order form as evidence of the subscription
- Alternatively, send your notice by registered post to Securly's office address in India (see contact details at the end of this guide). Keep the postal receipt and delivery proof.
- Registered post creates a verifiable paper trail if Securly later claims they never received your notice
- Retain copies of all correspondence. Do not assume verbal confirmation is sufficient; Securly may deny receipt if you later dispute a renewal charge.
Step 4: request written data deletion confirmation
- Send a separate formal request (email or post) to Securly's Data Protection or Compliance contact, requesting confirmation that all student data will be deleted within 15 days of subscription termination.
- Specify the data types you require to be deleted: browsing history, device records, safety alert logs, and user credentials
- Reference India's Information Technology Rules, 2000, Section 43A, which mandates secure data deletion
- Request written confirmation that deletion has been completed before you formally close your account
- Document this request separately from your cancellation notice so you can escalate independently if Securly fails to delete data.
Step 5: await written cancellation confirmation
- Expect Securly to respond within 5-7 business days confirming receipt of your cancellation notice and providing a final invoice (if applicable) and contract closure date.
- Verify that the closure date matches your intended cancellation date
- Confirm the refund policy: most annual contracts do not offer refunds for partial-year cancellation, but this depends on your specific terms
- If Securly does not respond within 10 business days, send a follow-up email marked "Second Notice-Cancellation Confirmation Required" with copies of your original cancellation notice attached.
Refund policy and what to expect after cancellation
Securly's refund terms are typically restrictive and depend entirely on your contract's language. Most enterprise subscriptions sold on an annual basis do not offer pro-rata refunds if you cancel mid-term; instead, you forfeit the unused portion of your subscription. However, the Consumer Protection Act, 2019, may allow you to recover unfair penalties in certain circumstances.
When you may receive a refund
Securly may process a refund only if your contract explicitly guarantees one, if you cancel during a trial period (typically 30 days), or if Securly materially breaches the service (for example, failing to deliver web filtering or allowing a major security breach). If you believe your cancellation qualifies for a refund under the Consumer Protection Act, document your claim and escalate to your State Consumer Disputes Redressal Commission.
What happens to your access after cancellation
Once your contract renewal date passes without renewal, Securly will deactivate your school's dashboard access, suspend web filtering services, and cease sending safety alerts. Plan your migration to a replacement platform (or manual monitoring procedures) before this date. Coordinate with your IT team to ensure continuity; a gap in monitoring could create compliance or safety risks for your district.
Data retention and deletion after cancellation
Securly must delete all student data within 15-30 days of contract termination under India's Information Technology Rules, 2000. However, you must explicitly request deletion; passive cancellation does not automatically trigger data purging. Follow Step 4 above to ensure written confirmation of deletion. If Securly fails to delete data within 30 days, file a complaint with the Indian Computer Emergency Response Team (CERT-In) or your State's cybercrime cell.
Common mistakes to avoid when cancelling Securly
Cancellation disputes are often avoidable-most arise from procedural oversights rather than Securly's refusal to honour legitimate cancellation requests. Review these mistakes before you submit your cancellation notice.
Mistake 1: failing to meet the notice period deadline
Your contract specifies a notice period (typically 30 days before renewal). If you miss this deadline, Securly will renew your subscription automatically, often charging your school before you can formally object. Submit your cancellation notice well before the deadline-ideally 35 days before renewal-to avoid any ambiguity.
Mistake 2: using informal channels (phone calls, chat support, informal emails)
Securly's phone support and chat systems are not authorised to process enterprise cancellations. If you call or use chat, your request will be logged as feedback, not a formal termination notice. Always use registered email or postal mail to the contract administrator listed in your agreement.
Mistake 3: assuming verbal confirmation is sufficient
Even if an IT sales representative or support staff member verbally confirms your cancellation, Securly may deny this conversation occurred if a renewal charge later appears on your invoice. Insist on written confirmation via email or post before you consider the cancellation final.
Mistake 4: failing to request data deletion separately
Submitting a cancellation notice does not automatically delete student data from Securly's servers. Under the Information Technology Rules, 2000, you must explicitly request deletion in writing. Include this request in a separate formal letter (or second email) to Securly's Data Protection contact, not your IT sales representative.
Mistake 5: neglecting to retain copies of correspondence
Securly may dispute that it received your cancellation notice if you later challenge a renewal charge. Always send cancellation notices via email with read receipt enabled, or via registered post. Retain screenshots or PDF copies of all correspondence for at least two years after cancellation.
Securly contact details and escalation addresses for india
If Securly refuses to cancel your subscription, fails to process your cancellation notice, or continues to charge after your intended termination date, escalate your complaint using the contact details and authorities below.
Securly's primary office address in india
Securly Software India Private Limited
[Registered office address to be confirmed via your contract or official Securly India website]
For contract inquiries and cancellation notices, contact Securly's India-based support team via email. Your Master Service Agreement will provide the designated contract administrator's email address. If no email is listed, contact Securly's general India support line and request escalation to the contract termination team.
Escalation: consumer grievance authorities
If Securly refuses to cancel or continues charging after your cancellation date, file a consumer complaint with your State Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019. Yafee recommends filing at the district level if your school district's budget is less than ₹1 crore; file at the state level for larger disputes. Include copies of your cancellation notice, Securly's response (or lack thereof), and evidence of unauthorised charges.
Data protection escalation
If Securly fails to delete student data within 30 days of cancellation, file a complaint with the Indian Computer Emergency Response Team (CERT-In) at [email protected]. Reference India's Information Technology Rules, 2000, Section 43A, which mandates secure data deletion within 15 days of contract termination.
Pricing and subscription models at a glance
| Subscription type | Typical cost (annual) | Notice period | Refund eligibility | Cancellation method |
| Enterprise (K-12 school district) | ₹5,00,000 to ₹20,00,000+ | 30 days before renewal | Rare; contract-dependent | Registered email or post to contract admin |
| Small school or institution | ₹1,00,000 to ₹5,00,000 | 30 days before renewal | Rare; contract-dependent | Registered email or post to contract admin |
| Apple App Store (individual) | ₹99 to ₹499 per month | Immediate | Yes, within refund window | Cancel in App Store account settings |
| Google Play (individual) | ₹99 to ₹499 per month | Immediate | Yes, within refund window | Cancel in Google Play account settings |
Deciding whether to cancel Securly
Before you initiate cancellation, consider whether your school's needs have genuinely shifted or whether renegotiating your contract terms may be more cost-effective. Cancellation fees, loss of data continuity, and migration delays to a replacement platform can be disruptive.
Reasons to cancel Securly
- Your school has switched to a different student safety platform (e.g., Blocksi, Linewize, or GoGuardian) that offers superior features or lower cost
- Budget constraints have forced you to discontinue all third-party monitoring tools
- Securly has failed to deliver contracted services (e.g., chronic downtime, missed safety alerts, poor support)
- Your school district has merged with another district that uses a competing platform
- Your contract terms have become unfavorable or Securly has raised renewal prices unsustainably
Reasons to retain Securly
- Your school has successfully integrated Securly into its IT governance and staff are trained on its use
- Switching to a new platform will require retraining, data migration, and potential service gaps
- Your current contract price remains competitive or Securly has offered a renewal discount
- No alternative platform in your budget range offers equivalent functionality
Summary and next steps with yafee
Cancelling a Securly enterprise subscription requires strict adherence to your contract's notice period and written communication protocols. Failure to follow these procedures can result in automatic renewal, unwanted charges, and delayed access to student data deletion.
Yafee has helped thousands of consumers cancel enterprise software subscriptions by guiding them through contract terms, legal protections, and escalation procedures. If you encounter resistance from Securly, Yafee can help you prepare a formal escalation to your State Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019.
Begin by retrieving your Master Service Agreement and calculating your cancellation deadline (typically 30 days before renewal). Submit your cancellation notice via registered email or post immediately, request data deletion confirmation separately, and retain all correspondence for at least two years. If Securly refuses to cancel or continues charging after termination, escalate via the consumer authority contacts listed above. Yafee remains your trusted resource throughout this process-visit yafee.com for additional guidance on contract cancellation, consumer rights, and escalation procedures across Indian services.