Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Save My Exams, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at $1.36 for 48h, then $73.99 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Save My Exams in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Save My Exams
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Save My Exams subscription with zero hassle
1
Fill in the form
Give us your details and those of your Save My Exams subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Save My Exams. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Save My Exams refuses your cancellation.
Frequently asked questions
Cancel Save My Exams: Step-by-Step Guide
How to cancel Save My Exams in singapore and reclaim your revision budget
What Save My Exams is and why students use it
Save My Exams is an online revision platform that delivers structured study materials for UK-style qualifications, including GCSE, IGCSE, and A-levels. The service combines revision notes, past papers, model answers, adaptive practice tools, and AI-powered marking-all organised by examination board and subject.
Core features that drive the subscription
The platform integrates SmartMark (automated essay marking), mock examinations, interactive test builders, and topic-specific summaries into a single subscription model. Teachers and private tutors use Save My Exams alongside students because the content aligns with official examination specifications and provides rapid feedback on practice work. The appeal lies in structured, concise materials that save preparation time for high-stakes exams.
Who subscribes and typical use cases
Secondary and sixth-form students preparing for GCSEs, IGCSEs, or A-levels represent the primary user base. Private tutors supporting multiple students also subscribe, as do parents seeking supplementary resources. In Singapore, where many students sit British-style qualifications at international schools, Save My Exams has become a standard revision tool.
Your consumer rights and legal protection when cancelling
Singapore's Consumer Protection (Fair Trading) Act grants you statutory rights that Save My Exams cannot override or diminish through its terms and conditions.
Your cooling-off right under singapore law
When you purchase a subscription from Save My Exams, you possess a 14-day cooling-off period from the date of purchase. This right exists independently of the company's published refund policy. If you cancel within 14 days and have not accessed premium content, you are entitled to a full refund. If you accessed the service during this period, Save My Exams may deduct a reasonable charge proportional to your usage. After 14 days expire, the cooling-off protection ends, and the company's standard refund policy applies thereafter.
What "non-refundable" clauses actually mean in practice
Save My Exams typically states that subscriptions are non-refundable after the cooling-off period. This means the company will not automatically refund unused time once the 14-day window closes. Cancelling your subscription stops future renewals but does not generate a refund for your current billing cycle. However, this does not prevent you from disputing a charge if the service has failed to deliver what was promised, or if you were billed in error. Your payment provider-bank or card issuer-can investigate unauthorised or misleading charges and may reverse them. Yafee recommends documenting your complaint and contacting your financial institution if Save My Exams refuses to address your concern.
Your legal position
You retain the right to: Cancel within 14 days for a full refund (less proportional usage if accessed). Dispute charges with your payment provider if the service breaches its description or charges you without consent. Escalate complaints to the Consumer Protection Act division of the Competition and Consumer Commission of Singapore (CCCS) if the company refuses reasonable redress.
Cancellation methods and which route applies to you
Your cancellation path depends on how you subscribed-whether directly via the Save My Exams website, through the Apple App Store, or Google Play Store.
Step 1: cancel via the Save My Exams website (primary method)
This is the main cancellation route and works on both desktop and mobile browsers. Follow these steps precisely to avoid errors.
- Open your web browser and navigate to the Save My Exams website (savemyexams.co.uk).
- Sign into your account using your registered email address and password.
- Select My Account from the top navigation menu.
- Click Settings, then locate Membership & Billing.
- Select Manage Subscription and review your current plan details.
- Verify the billing date and renewal amount before proceeding.
- Check whether your subscription renews automatically or has already expired.
- Click the Cancel Subscription button (or equivalent "End Membership" option).
- Follow all on-screen prompts and confirm your cancellation request.
- Save the confirmation email you receive-this serves as your proof of cancellation.
Step 2: if you subscribed via apple app store
Save My Exams does not offer in-app cancellation through the Apple ecosystem. Many users mistakenly uninstall the app and assume their subscription ends; it does not.
- Do not rely on deleting the Save My Exams app from your device.
- Visit the Save My Exams website directly and follow Step 1 (above) to cancel via their web portal.
- Alternatively, access your Apple ID settings: go to Settings > [Your Name] > Subscriptions.
- Find Save My Exams in your active subscriptions list.
- Tap Edit Subscription and select Cancel Subscription.
- Confirm the cancellation and retain the confirmation screen.
Step 3: if you subscribed via google play store
Google Play subscriptions require cancellation within the Google Play ecosystem or via the Save My Exams website.
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top right corner and select Payments and subscriptions.
- Select Subscriptions.
- Find and tap Save My Exams.
- Select Cancel Subscription and confirm.
- Google will display your final billing date-note this for your records.
- Alternatively, cancel directly on the Save My Exams website (Step 1) for additional documentation.
Step 4: if you set up a recurring payment manually
If you authorised a direct debit or standing order to Save My Exams (rather than through an app store), you must cancel through your bank.
- Log into your bank's online portal or mobile app.
- Navigate to Payments, Standing Orders, or Scheduled Transactions (terminology varies by bank).
- Locate the Save My Exams payment instruction.
- Select Cancel or Delete to stop future payments.
- Request a cancellation confirmation from your bank via email.
- Email Save My Exams support ([email protected]) to notify them your subscription should end.
Timeline and what to expect after cancellation
Understanding the aftermath of cancellation prevents confusion and unwanted charges.
Immediate effects of cancellation
Once you confirm cancellation, your account enters a wind-down phase. You retain access to Save My Exams until your current billing cycle ends. For example, if you pay monthly and cancel on 15 March, your access continues until 14 April. If you pay annually, you keep access until your 12-month period concludes. This grace period allows you to download revision notes or complete ongoing practice tests. You will not be charged again after the current period expires.
When your access terminates
Your subscription access ceases on the date your current billing period ends. Save My Exams will send a final reminder email 7 days before termination. After that date, you cannot log in, access premium content, or use SmartMark feedback. Free resources (if available) may remain accessible, depending on the company's policy.
Refunds and payment reversal timelines
If you are entitled to a refund under the 14-day cooling-off period, Save My Exams will process it within 14 days of receiving your cancellation request. Most refunds appear in your account within 3 to 5 business days, though some banks take up to 10 days to reflect credits. If the refund does not appear within this window, contact your payment provider to verify the credit was sent. Yafee advises retaining all cancellation confirmations and refund documentation for at least 12 months.
Pricing and subscription plans in singapore currency
Save My Exams offers multiple subscription tiers, each with different features and renewal terms.
| Plan name | Features included | Cost (SGD) | Renewal term | Recommended for |
|---|---|---|---|---|
| Monthly | Full revision notes, past papers, SmartMark feedback (limited essays per month) | $19-24 (approx.) | 1 month auto-renew | Short-term exam prep |
| Annual | Full revision notes, past papers, unlimited SmartMark feedback, mock exams | $149-179 (approx.) | 12 months auto-renew | Best value for sustained revision |
| Quarterly | Full revision notes, past papers, standard SmartMark feedback | $49-59 (approx.) | 3 months auto-renew | Mid-length preparation cycles |
| Premium (if offered) | All features plus priority marking and dedicated support | Varies | Custom terms | Tutors managing multiple students |
| Trial (if available) | Limited access to revision notes and one practice test | Free or SGD 1-5 | 7-14 days | Evaluating the platform before commitment |
Note: Exchange rates and pricing fluctuate. Visit Save My Exams directly to confirm current Singapore dollar costs.
Common mistakes that delay or block cancellation
Cancellation is straightforward when you follow the correct procedure, but simple oversights can trap you in unwanted renewals.
Uninstalling the app instead of cancelling the subscription
Deleting Save My Exams from your device does not cancel your subscription. The app and the subscription are separate entities. Your payment method will continue to be charged on the renewal date unless you explicitly cancel through the website, Apple ID settings, or Google Play. Verify cancellation in writing by checking your email for a confirmation message from Save My Exams or your payment provider.
Assuming a deactivated account means cancellation
Some users deactivate or "pause" their account thinking this stops billing. It does not. Account deactivation typically hides your profile and learning history but leaves the subscription active. You must explicitly cancel the subscription to stop renewals. Check your account settings carefully to distinguish between "pause account" and "cancel subscription"-they are different functions.
Missing the 14-day cooling-off deadline
Once 14 days have passed from your purchase date, you lose the statutory right to a full refund under Singapore's Consumer Protection (Fair Trading) Act. If you intend to cancel, act within this window. Yafee recommends setting a phone reminder on day 10 if you are unsure whether you want to continue.
Not saving your cancellation confirmation
If a dispute arises between you and Save My Exams-or if you are charged after cancelling-you will need proof that you requested termination. Save all confirmation emails, screenshots of the cancellation screen, and bank statements showing that payments stopped. Without this documentation, your payment provider cannot investigate unauthorised charges.
Cancelling only through one channel when you subscribed through another
If you subscribed via Apple App Store but cancel only on the Save My Exams website, Apple may still renew the subscription independently. If you subscribed via Google Play, cancelling on the website alone will not stop Google Play from billing you. Always cancel through the same channel where you subscribed, or cancel through both channels to be certain.
Refund eligibility and what you can recover
Your refund entitlement depends on when you cancel and whether you accessed premium content.
Within the 14-day cooling-off period
You are entitled to a full refund if you have not used premium features, or a proportional refund (minus reasonable usage charges) if you accessed the service. Save My Exams must refund you within 14 days of your cancellation request. The company may deduct a usage fee calculated as the daily subscription cost multiplied by the number of days you had access. For example, if you paid SGD 179 for an annual plan and cancel after 5 days, the company might charge SGD 2.45 per day (SGD 179 ÷ 365), resulting in a deduction of roughly SGD 12.25.
After the 14-day cooling-off period
Save My Exams is not obligated to refund any portion of your subscription once the cooling-off window closes. The company's standard policy is that subscriptions are non-refundable after this point. However, you retain the right to dispute the charge with your payment provider if you believe you were misled about what the service includes, or if the company failed to deliver the promised features. Document any failures (e.g., SmartMark not working, missing exam board content) and contact your bank with evidence.
Disputing charges through your payment provider
If Save My Exams refuses a refund or continues billing after you cancelled, contact your bank or card issuer. Provide your cancellation confirmation email, screenshots of the cancellation screen, and bank statements showing unwanted charges. Your payment provider can investigate and may issue a chargeback (reversal) in your favour. This process typically takes 30 to 60 days but is one of your strongest remedies if the company does not cooperate.
Keeping or cancelling: a side-by-side comparison
Before you finalise your cancellation, consider whether Save My Exams truly no longer serves your needs.
| Scenario | Keep your subscription | Cancel your subscription |
|---|---|---|
| You are actively preparing for GCSEs, IGCSEs, or A-levels | Keep it - the platform accelerates revision and provides rapid marking feedback | Only cancel if you have found a superior alternative or exams are cancelled |
| You sit your main exams within the next 3 months | Keep it - premium access during peak revision weeks is most valuable | Cancel only if you have completed all past papers and mock exams |
| You are a private tutor managing 5 or more students | Keep the premium or professional plan - marking feedback for multiple students justifies the cost | Cancel only if you are no longer tutoring or have switched to a competitor service |
| You subscribed on impulse and have not logged in | At least trial it for 5-7 days before deciding | Cancel immediately if in the 14-day window - you are entitled to a full refund |
| The price is too high but the content is valuable | Email Save My Exams support to ask about discounts or annual pricing (cheaper per month) | Cancel and downgrade to a cheaper plan (monthly instead of annual) |
| You have completed your course or left your school | Consider keeping access for future reference (if allowed) | Cancel - no active exams mean no urgent need for the service |
How yafee helps you cancel and dispute charges
Yafee is an online cancellation specialist platform that helps thousands of consumers cancel unwanted subscriptions, including Save My Exams. Rather than navigating confusing account settings and support systems alone, you can use Yafee to generate a formal cancellation letter, track refund deadlines, and store evidence of your request-all in one place.
When Save My Exams disputes your refund claim or ignores your cancellation request, Yafee assists you in escalating your complaint to your bank or the Competition and Consumer Commission of Singapore (CCCS). Yafee has helped thousands of consumers recover refunds and enforce their cooling-off rights, particularly when companies claim subscriptions are "non-refundable" in breach of Singapore law. By using Yafee's document templates and escalation guides, you avoid the back-and-forth emails and confusion that typically delay resolution. Yafee also maintains records of all your communications, so if you need to prove to CCCS or your bank that you made a good-faith cancellation request, you have timestamped evidence.
Yafee integrates with your email and payment accounts to confirm whether your subscription has genuinely stopped renewing. This prevents the common scenario where you believe you have cancelled but the company continues billing. Yafee's monitoring alerts you immediately if an unexpected charge appears after you have cancelled, giving you time to dispute it before the refund window closes.
Contact information and escalation routes
If Save My Exams refuses to cancel your subscription or denies a refund you are entitled to, use these escalation routes.
Save My Exams customer support channels
Start by contacting Save My Exams directly. Send your cancellation request and any refund dispute to [email protected]. Include your account email, subscription reference, purchase date, and a clear explanation of why you are entitled to a refund (e.g., cancellation within 14 days, service failure, unauthorised charge). Request written confirmation of cancellation and refund status within 7 business days.
Escalation to your payment provider
If Save My Exams does not respond within 7 business days, or refuses your refund claim, contact your bank or card issuer. File a dispute or chargeback request, providing your cancellation confirmation email, screenshots of the cancellation screen, and the bank statement showing the charge. Most payment providers will investigate within 30 days.
Escalation to singapore's consumer regulator
If your payment provider declines your chargeback or if Save My Exams disputes the charge, escalate to the Competition and Consumer Commission of Singapore (CCCS). File a complaint at www.cccs.gov.sg, providing all documentation (cancellation confirmation, refund denial email, bank statements, and your cooling-off entitlement proof). CCCS has authority to investigate unfair trading practices and enforce the Consumer Protection (Fair Trading) Act against companies that violate cancellation or refund rights.
Company registered office address
Save My Exams' primary registered office is:
New Derwent House
Save My Exams
United Kingdom
Note: Addresses listed in older filings or correspondence may be outdated. Use the email address ([email protected]) as your primary contact method; postal mail to overseas addresses incurs delays and may not receive a response.
Summary: your next steps
Cancelling Save My Exams is a straightforward process when you follow the correct procedure. You possess statutory rights under Singapore's Consumer Protection (Fair Trading) Act: a 14-day cooling-off period for a full refund (or proportional refund if you accessed the service), the right to dispute charges with your payment provider, and access to CCCS if the company refuses to cooperate.
Cancel directly through the Save My Exams website, or through Apple ID / Google Play if you subscribed via those channels. Do not rely on uninstalling the app or deactivating your account-these actions do not stop billing. Save your cancellation confirmation email and keep records of all communications with the company.
If you believe you qualify for a refund but Save My Exams denies it, contact your bank immediately. Your payment provider has the power to reverse charges and investigate unauthorised or misleading transactions. Yafee has helped thousands of consumers cancel subscriptions and recover refunds by providing templates, escalation guides, and documented evidence that holds companies accountable. Whether you are cancelling due to budget constraints, completed exams, or service dissatisfaction, Yafee ensures your request is recorded and your rights are enforced. Visit Yafee today to generate your formal cancellation letter and begin the refund process with confidence.