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Frequently asked questions
Cancel Save My Exams: Your Step-by-Step Guide
How to cancel Save My Exams in south africa: a legal guide to your rights and refunds
What Save My Exams is and why you might want to leave
Save My Exams is an online revision platform that delivers past papers, structured revision notes, and practice questions aligned to exam boards commonly studied in the UK and internationally. If you study in South Africa and use it to supplement your exam preparation, you gain access to subject-specific materials, AI-marked exercises, mock exams, and a searchable past-papers hub. The service has built a strong reputation among learners seeking focused, exam-technique practice rather than broad conceptual learning.
Nevertheless, not every subscription remains the right fit. You may be finishing your exams, discovering the content does not match your syllabus, struggling with currency conversion costs in ZAR, or simply finding another platform better suited to your learning style. Whatever your reason, Yafee is here to guide you through cancellation clearly and without corporate obstruction.
Core features of the platform
Save My Exams specialises in exam-style practice and progress tracking. You access subject-specific revision materials, instant feedback on practice questions via AI marking, full mock exams, and immediate access to thousands of past papers. Most learners praise its focus on building exam technique rather than rote memorisation. The interface is designed for quick revision sessions, and the progress dashboard helps you identify weak areas rapidly.
Who should use it and who should not
Save My Exams works best if you are preparing for GCSE-aligned exams and want high-quality past-paper practice with structured notes. It is less suitable if your curriculum sits outside the GCSE framework, if you learn better from video tuition (the platform emphasises text and exercises), or if you need one-to-one tutor support. In South Africa, where exam boards differ significantly, you should verify whether the content aligns to your specific qualification before committing to a full-year subscription.
Your consumer rights under south african law
Before you cancel, understand the legal protections you have. South Africa's Consumer Protection Act No. 68 of 2008 (the CPA) grants you specific rights when you purchase services online.
The 14-day cooling-off period for distance contracts
The CPA grants you a 14-day cooling-off period for distance contracts-services purchased online, by post, or by telephone. This means you can cancel Save My Exams within 14 calendar days of purchase and demand a full refund without providing reason. The 14 days run from the date you received your confirmation email, not the date you signed up. If Save My Exams' terms claim they do not offer refunds within this window, that clause conflicts with the CPA, and the CPA takes priority.
Your legal position: You have an unconditional statutory right to cancel within 14 days of purchase. The company cannot require you to use the service, complete a course, or provide a reason. Your right exists under section 5(2) of the CPA.
If you are within 14 days of subscribing, request a refund immediately in writing via email to Save My Exams' support address. Cite the Consumer Protection Act's cooling-off period by reference. Yafee recommends you keep a copy of every email you send-it becomes your proof if the company disputes your claim later.
Refunds for defective or misleading services
If Save My Exams promised features in marketing or product descriptions that do not actually exist, or if the platform is faulty or materially different from what you paid for, you have a right to a refund or repair under the CPA. The service must be fit for purpose-revision content that actually serves your exam preparation. If it does not deliver, document your complaint with screenshots, record the dates you attempted to use the service, and communicate your concerns to their support team first in writing.
Your right to cancel mid-term subscriptions
Beyond the 14-day cooling-off period, South African consumer law does not automatically grant you the right to cancel a paid subscription mid-term without penalty. However, the Save My Exams Terms of Service may offer a cancellation option, and some providers allow cancellation on request, sometimes with a notice period. Always ask in writing. Yafee has helped thousands of consumers recover money by simply asking the right way-politeness combined with legal reference matters.
How to cancel Save My Exams: step-by-step procedure
Follow this procedure to cancel your subscription safely and document your request.
Step 1: locate Save My Exams' support contact details
Visit the Save My Exams website or log into your account. Navigate to the "Contact Us" or "Support" page and note the official email address. Save My Exams' registered office is located at 86-90 Paul Street, London, EC2A 4NE (as updated 28 October 2025). You may also find a live-chat support feature on the website or a support portal accessible from your account dashboard.
- Open the Save My Exams website in your browser.
- Log into your account using your email address and password.
- Scroll to the footer and click "Contact Us" or "Help & Support".
- Note the support email address and any phone number listed.
- Take a screenshot of the contact page for your records.
Step 2: draft a written cancellation request
Email is your safest cancellation method because it creates a time-stamped record. Write a clear, professional email that states your intention to cancel, references your account details, and cites your legal right to cancel under the CPA if you are within 14 days of purchase.
Use this template:
Subject: Cancellation of Save My Exams subscription [Your Email Address]
Dear Save My Exams Support,
I am writing to formally cancel my Save My Exams subscription effective immediately. My account email is [your email]. My subscription began on [date]. I am cancelling within the 14-day cooling-off period provided under the Consumer Protection Act No. 68 of 2008 (South Africa) and request a full refund to my original payment method.
If my cancellation falls outside the 14-day period, I request cancellation of my ongoing subscription and confirmation of the cancellation date. Please confirm receipt of this email and provide a cancellation reference number.
Yours faithfully,
[Your Full Name]
[Your Account Email]
[Your Phone Number]
Step 3: send your cancellation email
Copy the template above into a new email. Replace the bracketed placeholders with your actual information. Send it to the official support email address you located in Step 1. Do not use generic contact forms if an email address is available-email creates an irrefutable timestamp.
- Open your personal email account (Gmail, Outlook, or your provider).
- Click "New Email" or "Compose".
- Paste the email address from Step 1 into the "To" field.
- Copy the template above and personalise it with your details.
- Click "Send".
- Take a screenshot of your sent email for your records.
Step 4: await confirmation and follow up if necessary
Save My Exams should confirm your cancellation within 3 to 5 working days. They must acknowledge receipt and provide a cancellation reference number. If you do not receive a response within 5 working days, send a follow-up email referencing your original request and the date you sent it.
- Check your inbox and spam folder daily for a response.
- If no response arrives after 5 working days, send a follow-up email: "I sent a cancellation request on [date]. Please confirm receipt and provide a cancellation reference."
- If still no response after another 5 days, proceed to Step 5.
Step 5: escalate to the national consumer commission if needed
If Save My Exams refuses to cancel, ignores your request, or denies your right to a refund, you can lodge a formal complaint with the National Consumer Commission (NCC), South Africa's consumer enforcement authority. The NCC investigates breaches of the CPA and can compel the company to comply.
- Visit the NCC website at www.thencc.org.za.
- Navigate to "Lodge a Complaint" and complete the online form.
- Attach copies of all your emails to Save My Exams, the cancellation template you sent, their responses (or lack thereof), and screenshots of your account showing the subscription charge.
- Describe the issue clearly: "Save My Exams refused to cancel my subscription in breach of the CPA cooling-off period" or "Save My Exams has not responded to my cancellation request within 14 days."
- Submit the complaint and retain the NCC reference number.
Yafee advises that most companies respond quickly once escalation to the NCC becomes a realistic threat. The NCC has statutory power to order refunds and penalties.
Refund timeline and what to expect
After you successfully cancel, the refund process has specific milestones you should understand.
How long refunds take
Save My Exams must process your refund to your original payment method within 14 calendar days of confirming your cancellation. If you paid by credit card or debit card, the refund may take a further 3 to 5 working days to appear on your statement, depending on your bank. If you used a digital wallet or payment app (such as Zapper or SnapScan), the refund typically arrives within 1 to 2 business days.
Keep the cancellation confirmation email from Save My Exams and monitor your bank statement. If 21 days have passed and no refund has appeared, contact your bank's customer service and dispute the charge under "unauthorized transaction" if applicable.
Partial refunds and pro-rata charges
If you cancel mid-subscription (beyond the 14-day period), Save My Exams may offer a pro-rata refund for the unused portion of your subscription. For example, if you paid R600 for 12 months and cancel after 3 months, you may receive a refund for the remaining 9 months, minus an administrative fee if stated in their terms. Yafee recommends you ask specifically in your cancellation email: "If a pro-rata refund applies, please calculate the amount owed for the unused period and confirm the figure before processing."
| Scenario | Refund entitlement | Processing time |
|---|---|---|
| Within 14 days of purchase | Full refund, no questions asked | 14 calendar days |
| Defective or misleading service | Full refund or repair | 14 calendar days (CPA timeline) |
| Mid-term cancellation (after 14 days) | Pro-rata refund (if offered in terms) | 14 calendar days |
| Company refuses to refund | Escalate to NCC | NCC investigates (30-60 days typical) |
Save My Exams pricing and subscription tiers
Understanding your subscription cost helps you calculate what refund you should expect and whether pro-rata adjustments are appropriate.
| Subscription tier | Cost (approximate ZAR) | Subjects included | Features |
|---|---|---|---|
| Free tier | R0 | Limited (1-2) | Revision notes only |
| Monthly premium | R120-180 (~USD 7-10) | All subjects | AI marking, mock exams, past papers |
| Annual premium | R1,080-1,440 (~USD 60-80) | All subjects | Full access, 12 months, progress tracking |
| School/institutional license | Custom (inquire) | All subjects | Multiple users, admin dashboards |
Prices vary based on exchange rates and regional offers. Yafee recommends you check your subscription email or account settings to confirm the exact amount you were charged.
Common mistakes to avoid when cancelling
Most cancellation delays happen because consumers use the wrong method or fail to document their request. You can avoid all of them.
Mistake 1: using the contact form instead of email
Some companies bury their cancellation process in a generic contact form on the website. Avoid this. Forms create no time-stamped record, and support teams often lose or deprioritise form submissions. Always find the support email address and send a formal email instead. This gives you proof of delivery and a date stamp the company cannot dispute.
Mistake 2: cancelling via the account dashboard without confirmation
If Save My Exams offers an in-app "Cancel Subscription" button, use it only if the system immediately generates a confirmation email. Take a screenshot of the confirmation page and forward it to support as backup, stating: "I have cancelled my subscription via the app on [date]. Please confirm cancellation and provide a reference number." Do not rely on the dashboard alone-companies sometimes fail to process cancellations correctly if you rely only on the app.
Mistake 3: not citing the CPA in your cancellation email
If you are within 14 days, cite the Consumer Protection Act in your email. Many companies respond faster when they see you know your legal rights. Use the exact phrase: "I am cancelling within the 14-day cooling-off period provided under the Consumer Protection Act No. 68 of 2008."
Mistake 4: failing to keep records
Do not delete emails, screenshots, or payment confirmations. Save every piece of correspondence in a folder on your computer or in cloud storage (Google Drive, OneDrive). If you need to escalate to the NCC, you will need proof that you asked to cancel and when.
Mistake 5: assuming silence means approval
If Save My Exams does not respond to your cancellation email within 5 working days, do not assume they have processed it. Send a follow-up email. If they still do not respond after 10 days, contact the NCC. Yafee has seen companies deliberately ignore cancellation requests hoping customers give up and pay the next monthly charge.
What happens after cancellation
Once you successfully cancel, you should expect immediate loss of access and confirmation documentation.
Access removal
Save My Exams should disable your account access immediately upon cancellation confirmation or at the end of your current billing period, whichever the company specifies in its terms. Most companies remove access within 24 hours. If you can still log in after 48 hours of cancellation confirmation, contact support again and ask for immediate deactivation.
Confirmation documentation
Save My Exams must send you written confirmation of cancellation including:
- The date of cancellation.
- A cancellation reference number.
- Confirmation of refund amount and expected processing date.
- Contact details for escalation if you dispute the amount.
If your confirmation email does not include these details, reply asking for clarification.
Monitoring your bank account
Check your bank or payment app statement 21 days after cancellation. The refund should appear by then. If it has not, contact your bank immediately and provide them with the cancellation confirmation from Save My Exams. Your bank can investigate and, if necessary, reverse the charge as unauthorised.
Checklist for safe cancellation
Before you send your cancellation request, complete this checklist.
| Task | Completed | Notes |
|---|---|---|
| Found official support email address | ☐ | Check website footer or Help page |
| Note subscription start date | ☐ | Calculate 14-day window |
| Drafted cancellation email | ☐ | Use template above, personalise with your details |
| Sent cancellation email | ☐ | Screenshot sent email for records |
| Received confirmation within 5 days | ☐ | Save email, note reference number |
| Checked bank for refund after 21 days | ☐ | Contact bank if not received |
When to escalate to the national consumer commission
You have a statutory escalation path if Save My Exams refuses to cooperate.
Contact the National Consumer Commission if Save My Exams:
- Refuses to cancel or ignores your cancellation request after 10 days.
- Denies your right to a 14-day refund.
- Processes a refund but calculates the amount incorrectly.
- Continues to charge your payment method after cancellation confirmation.
- Fails to respond to a follow-up cancellation email within 5 working days.
National Consumer Commission contact details:
- Website: www.thencc.org.za
- Email: [email protected]
- Phone: 0860 000 176 (toll-free)
- Postal address: Isivande House, 105 Witch Hazel Avenue, Centurion, 0157
The NCC investigates complaints at no cost to you and can compel Save My Exams to refund you and pay damages if they have breached the CPA. Yafee advises attaching all correspondence to your NCC complaint for fastest resolution.
Summary and next steps
Cancelling Save My Exams is straightforward if you follow legal procedure and document every step. You have powerful consumer rights under South African law: a 14-day cooling-off period with no questions asked, the right to cancel defective services at any time, and a free escalation path via the National Consumer Commission if the company refuses to cooperate.
Your next action is simple: locate the official support email, send a formal cancellation email citing the Consumer Protection Act if you are within 14 days, and keep copies of all correspondence. If the company ignores you, escalate to the NCC. Yafee has helped thousands of South African consumers cancel unwanted subscriptions, recover refunds, and hold companies accountable when they ignore consumer rights. Your refund belongs to you-claim it with confidence.
Save My Exams' registered office: 86-90 Paul Street, London, EC2A 4NE, United Kingdom. For South African consumer matters, direct all cancellation correspondence to their support email (found at www.savemyexams.co.uk under "Contact Us").