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Frequently asked questions
Cancel Quizizz: The Right Way
How to cancel your Quizizz subscription in singapore and take back control
What is Quizizz and when cancellation makes sense
Quizizz (now operating under the Wayground umbrella, headquartered in Santa Monica, California) is an online platform that lets teachers, students and teams create and run interactive quizzes, polls and formative assessments. The service uses gamification and real-time feedback to engage learners, with reporting tools that help educators track progress in classrooms and remote learning environments.
You may be using a free Quizizz account, or you may have upgraded to a paid "Super" plan for individual educators or a subscription plan for your school or organisation. If your teaching needs have shifted, your budget is tight, or you have found an alternative platform that better suits your requirements, cancellation is straightforward-but only when you follow the correct procedural steps. Yafee is here to guide you through the cancellation process with clarity and confidence, ensuring you understand your rights and recover any unused balance.
Who subscribes to Quizizz paid plans
Individual teachers and students often purchase Quizizz Super plans to unlock premium features such as unlimited questions, custom branding and advanced reporting. Schools and districts negotiate institutional subscriptions for classroom-wide deployment. App store users who access Quizizz via Apple App Store or Google Play may have purchased access through their device's native payment method.
Your cancellation path depends entirely on your account type and payment method. Yafee has identified that confusion around this single factor accounts for most failed cancellation attempts.
Why you might cancel now
Common reasons for cancellation include: your school has migrated to a different assessment platform, your individual subscription has served its purpose, budget constraints require you to cut discretionary spending, or you have discovered a competitor tool that offers better value or features for your specific use case.
Whatever your reason, you have both a contractual and consumer right to terminate the service without penalty-provided you follow the lawful cancellation procedure within the terms you agreed to.
Your consumer rights in singapore before you cancel
Singapore's Consumer Protection (Fair Trading) Act 75 of 1975 protects you when you purchase goods and services, including digital subscriptions.
Your legal position under singapore law
Digital services do not automatically qualify for the 14-day "cooling-off" period that applies to physical goods purchased online. However, you retain enforceable rights: Quizizz must deliver the service as described in its marketing and terms; the service must remain fit for the purpose for which you purchased it; and if the company breaches these obligations, you may request a refund or credit before accepting permanent cancellation. Yafee recommends that you retain all purchase emails, payment receipts, screenshots of promised features and evidence of what you actually received.
If Quizizz refuses a reasonable refund request or disputes your cancellation, you can escalate to the Consumers Association of Singapore (CASE) at case.org.sg or to the Info-communications Media Development Authority (IMDA) consumer helpline. Both bodies offer mediation services and can compel the company to respond to your complaint.
What the law guarantees you
You have a statutory right to expect that any paid service meets a standard of merchantable quality and fitness for purpose. If Quizizz fails to deliver core features you paid for, you can request a refund or credit without accepting permanent loss of your payment. The burden is on Quizizz to prove that you received what was promised.
Yafee advises that you document all communications with Quizizz support, including dates, times, email addresses and the names of support agents. These records are essential if you need to file a formal complaint with CASE or IMDA.
Cancellation methods: which path applies to you
Your cancellation method depends entirely on how you subscribed and which platform you used to make your purchase.
Individual Quizizz web account cancellation
If you signed up via Quizizz's website and created a direct account with email login credentials, you can cancel yourself in under two minutes using the account dashboard.
- Open your web browser and navigate to quizizz.com.
- Log in using your email address and password.
- If you have forgotten your password, click "Forgot password?" on the login page and follow the email reset link.
- Click your profile icon in the top-right corner of the dashboard (usually a circular avatar with your initials or photo).
- Select "Settings" from the dropdown menu.
- Navigate to the "Manage plan" or "Subscription" section (the exact wording may vary depending on your account type).
- This section displays your current plan, renewal date and payment method.
- Click the "Cancel plan" or "Cancel subscription" button.
- Quizizz may prompt you to confirm your reason for cancelling. You are not obligated to provide feedback, but doing so helps the company identify areas for improvement.
- Confirm your cancellation when prompted.
- You should receive a confirmation email within minutes. Retain this email as proof of cancellation.
App store cancellation (Apple app store)
If you purchased Quizizz Super or institutional access via the Apple App Store on an iPhone, iPad or Mac, you must cancel through Apple's subscription management portal, not through Quizizz itself.
- Open the Apple App Store on your iOS or Mac device.
- Tap or click your profile picture in the top-right corner.
- Select "Subscriptions".
- Find and tap "Quizizz".
- Tap "Cancel Subscription" or "Edit Subscription" and then select "Cancel".
- Apple will confirm the cancellation immediately and send you a receipt email.
Your access typically ends at the end of your current billing cycle. Apple does not charge you again once you have cancelled, even if the original subscription auto-renewal date approaches.
App store cancellation (Google play)
If you purchased Quizizz access via Google Play on an Android device, you must cancel through Google Play's subscription management system.
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top-right corner.
- Select "Payments and subscriptions" and then "Subscriptions".
- Find and tap "Quizizz".
- Tap "Cancel subscription".
- Google will ask you to confirm and may offer you a discount to keep your subscription. You are not required to accept any offer.
- Confirm your cancellation.
- Your access will end at the close of your current billing period. Google will not charge you again.
School or institutional subscription cancellation
If your school or organisation holds an institutional subscription to Quizizz, cancellation typically requires approval from your school's administrator or finance officer.
- Identify the account holder at your institution (usually your principal, head of department or finance administrator).
- Submit a formal written request to cancel, including your school's Quizizz account ID and the effective cancellation date you require.
- The account holder should log in to the Quizizz business portal at quizizz.com and navigate to "Organisation settings" or "Billing".
- Select "Cancel subscription".
- Confirm the cancellation date (which can be immediate or at the end of your current contract period, depending on your agreement).
Institutional agreements often include notice periods (typically 30 or 60 days). Yafee strongly advises you to check your original contract before requesting cancellation, as early termination may incur penalties.
Understanding Quizizz pricing and when to cancel
Your cancellation decision may depend on the cost of your current plan and when your next billing date falls.
| Plan type | Annual cost (SGD) | Monthly cost (SGD) | Best for | Cancellation impact |
|---|---|---|---|---|
| Quizizz Free | Free | Free | Casual teachers and students | No refund needed; account simply becomes inactive |
| Quizizz Super (individual) | SGD 120-150 | SGD 10-12.50 | Individual educators wanting premium features | Cancel before renewal date to avoid next charge |
| Institutional subscription | SGD 500-3000+ (variable) | Billed annually | Schools and districts | Subject to contract terms; may include early termination fee |
| App store (various) | Varies | SGD 5-15 | Mobile-first users | Cancel before next App Store billing date |
Yafee recommends that you cancel at least 24 hours before your renewal date to prevent an unwanted charge. Check your account settings or latest payment confirmation email to identify exactly when your plan renews.
Refunds and billing adjustments after cancellation
Understanding your refund entitlement is critical to maximising the value you recover from your Quizizz subscription.
When Quizizz refunds unused time
Quizizz's standard refund policy does not automatically issue pro-rata refunds for unused portions of your subscription. However, if you cancel mid-cycle due to a service failure (such as the platform being inaccessible for an extended period or core features not working as described), you have grounds to request a prorated credit or refund under the Consumer Protection (Fair Trading) Act 75 of 1975.
To request a refund, contact Quizizz support at [email protected] with the following information:
- Your Quizizz account email address and account ID (found in your account settings).
- The date you cancelled and the amount charged.
- A clear explanation of why you believe a refund is justified (e.g., service downtime, features not working as described).
- Screenshots or documentation of the problem.
Quizizz typically responds to refund requests within 5 to 10 business days. If the company refuses your request, Yafee recommends that you escalate your complaint to CASE (case.org.sg) or IMDA with copies of all correspondence.
App store refunds
If you purchased Quizizz via Apple App Store or Google Play, you must request any refund through the respective app store, not through Quizizz directly.
For Apple App Store: Log into your Apple account, navigate to "Purchase history", find the Quizizz charge, and select "Report a problem". You have up to 90 days from the date of purchase to initiate a refund request.
For Google Play: Open Google Play, go to "Payments and subscriptions", select "Subscriptions", find Quizizz, tap the three-dot menu and select "Report a problem". Google will review your request and issue a refund or credit to your Google Play balance if approved.
What happens after you cancel: timeline and account access
Cancellation does not happen instantaneously. Understanding the transition period helps you plan your alternative platform setup.
Immediate changes after cancellation
Once you click "Cancel subscription" and confirm, Quizizz sends you a confirmation email within minutes. Your account status changes to "Cancelled" in your settings, and no further charges will be applied to your payment method.
Your access to premium features ends at the close of your current billing cycle, not immediately. For example, if your Super plan renews on the 25th of each month and you cancel on the 5th, you retain full premium access until the 24th. This grace period allows you to export your quiz data and prepare your transition to another platform.
Data export and quiz preservation
Before your access ends, you should export all of your quizzes and student data. Yafee advises the following steps:
- Log into your Quizizz account with your credentials.
- Navigate to the "My Quizzes" section.
- For each quiz, click the three-dot menu and select "Export" or "Download".
- Quizizz typically offers export in CSV or PDF format; choose the format that best suits your new platform.
- Download all reports and student progress data from your "Reports" or "Analytics" section.
Once your subscription expires, your access to premium features is removed, but your quizzes and account history remain visible in read-only mode for 90 days. After 90 days of inactivity, Quizizz may delete your account entirely. If you wish to retain a permanent record, export everything before your final billing cycle ends.
Common mistakes to avoid during cancellation
Most users who struggle with Quizizz cancellation make one of a small number of predictable errors. Being aware of these pitfalls now will save you time and frustration.
Mistake 1: cancelling the wrong way for your account type
The most frequent error is attempting to cancel through Quizizz's website when your subscription was actually purchased via the Apple App Store or Google Play. If you cancel within Quizizz's settings but your subscription is billed by Apple or Google, your app store subscription remains active and will continue to charge you.
Verify your subscription source before cancelling. Check your payment method in Quizizz settings, your app store account, and your bank or credit card statement. If you see charges from "Apple" or "Google" rather than "Quizizz", you must cancel through the app store, not the Quizizz website.
Mistake 2: cancelling too close to your renewal date
If you attempt to cancel fewer than 24 hours before your renewal date, your cancellation request may not process in time, and you will be charged for another billing cycle. Quizizz's billing system updates at midnight Singapore time (SGT). Cancel at least 48 hours in advance to ensure your request is processed before the charge is applied.
Mistake 3: not retaining proof of cancellation
After you confirm your cancellation, save the confirmation email and take screenshots of your account settings showing "Subscription: Cancelled". If a disputed charge appears on your credit card statement after cancellation, you will need this documentation to prove you cancelled on time. Without proof, your credit card issuer may be unable to reverse the charge.
Mistake 4: forgetting to cancel institutional subscriptions before the renewal date
School and district subscriptions often renew automatically with no reminder. If your institution's subscription is set to renew in July but you do not cancel until August, you will be charged for another full year. Yafee recommends adding a calendar reminder for 60 days before your institutional subscription renewal date so that you have time to notify your finance officer.
Comparing Quizizz with alternative quiz and assessment platforms
If you are cancelling because you have found a better alternative, the table below compares Quizizz with other widely used platforms in Singapore schools.
| Platform | Free tier available | Cost (annual SGD) | Gamification | Export options |
|---|---|---|---|---|
| Quizizz | Yes | SGD 0-150 | Excellent | CSV, PDF, API |
| Kahoot! | Yes | SGD 60-200 | Excellent | CSV, PDF |
| Google Forms | Yes | Free (with Google Workspace) | Limited | CSV, Google Sheets integration |
| Nearpod | Yes | SGD 80-300 | Moderate | CSV, PDF |
| Microsoft Forms | Yes | Free (with Microsoft 365) | Limited | Excel, CSV |
Each platform has different strengths. Google Forms and Microsoft Forms are ideal if you prioritise simplicity and integration with existing school systems. Kahoot! and Nearpod offer better real-time interactivity. Yafee notes that your cancellation decision should depend on whether your new platform covers your specific teaching and assessment needs at a lower total cost of ownership.
Your cancellation checklist
Use this step-by-step checklist to ensure you have completed all necessary actions before your Quizizz subscription ends.
- Identify your account type (web direct, Apple App Store, Google Play, or institutional).
- Locate your renewal date in your account settings or latest payment confirmation email.
- Export all quizzes, reports and student data in your preferred format (CSV or PDF).
- Document the features and content you created, in case you need to manually recreate them in a new platform.
- Cancel using the correct method for your account type at least 48 hours before renewal.
- Retain the cancellation confirmation email as proof.
- Monitor your credit card or payment method for 14 days after cancellation to ensure no further charges are applied.
- If a disputed charge appears, contact your credit card issuer or bank with your cancellation confirmation email and account statement.
- If Quizizz refuses to honour your cancellation or disputes a refund, escalate to CASE (case.org.sg) or IMDA with copies of all supporting documents.
Contact and escalation information
If Quizizz does not respond to your cancellation request or disputes your right to a refund, you have multiple avenues for formal complaint and escalation.
Quizizz support contact
Email Quizizz support at [email protected] with your account email address, account ID, and a detailed description of your cancellation or refund request. Include screenshots of your account settings and payment confirmation. Expect a response within 5 to 10 business days.
Quizizz maintains no verified physical office in Singapore. Enquiries are routed to the company's offices in Santa Monica, California (United States) or Bangalore, India. Correspondence may take longer than standard business hours in Singapore time.
Consumer dispute escalation
If Quizizz does not respond satisfactorily, file a formal complaint with the Consumers Association of Singapore (CASE):
CASE Contact Information:
Address: 170 River Valley Road, Singapore 179033
Phone: +65 6461 5000
Email: [email protected]
Website: case.org.sg
CASE provides free mediation and can compel Quizizz to respond to your complaint. If the dispute remains unresolved, you may escalate to IMDA (Info-communications Media Development Authority) at [email protected].
For disputes involving app store charges, you can also contact your app store directly for an independent review of your refund claim.
Final steps and next actions
Cancelling Quizizz is straightforward when you follow the correct procedure for your account type and allow sufficient time before your renewal date. The key to a smooth cancellation is verifying how you subscribed, exporting your data before your access ends, and retaining all confirmation emails as proof.
Yafee has helped thousands of consumers cancel unwanted subscriptions by breaking down the legal framework and then translating it into simple, actionable steps. Whether you are cancelling due to budget constraints, finding a better alternative, or simply no longer needing the service, your consumer rights in Singapore-rooted in the Consumer Protection (Fair Trading) Act-protect you if Quizizz refuses to honour your cancellation or disputes a legitimate refund claim.
Start your cancellation today by identifying your account type and renewal date. If you encounter any resistance from Quizizz or have questions about your rights, contact CASE or return to Yafee for additional guidance.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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