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Frequently asked questions
Cancel Quizizz: The Right Way
How to cancel Quizizz and protect your payment in india
Understanding Quizizz and your subscription rights in india
Quizizz is a gamified learning platform that teachers, schools, and educational organisations use to create interactive quizzes, polls, and lessons for students. You can deploy quizzes in live mode for real-time classroom engagement or assign them as homework, track learner progress through detailed analytics, and access a library of pre-built content. If you hold a paid plan and no longer see value in your monthly or annual investment, you have the legal right to cancel under India's Consumer Protection Act, 2019. This guide walks you through every cancellation method and protects your money from unwanted renewals. Yafee specialises in helping educators and institutions navigate subscription cancellations with clarity and confidence.
What Quizizz delivers
The platform offers gamified quizzes that maintain learner motivation and participation. Free accounts grant you access to basic quiz creation with limited customisation; paid tiers unlock advanced question types, higher participant limits, AI-powered quiz generation, custom branding, team-based games, and priority support. Real-time participation tracking and detailed performance reports help you assess learner outcomes quickly.
Why you might cancel Quizizz
Your school may have adopted a competing platform, your subscription cost may have risen without matching your needs, or you've extracted full value from the features your class requires. Teaching contracts change, curriculum priorities shift, and budget constraints emerge. Whatever your reason, cancelling promptly prevents unnecessary charges and ensures your funds flow toward tools you actively use.
Quizizz pricing in india and what you pay monthly
Quizizz operates tiered plans with pricing approximated in Indian Rupees, though official INR rates fluctuate based on currency exchange and regional promotions.
Pricing breakdown and plan comparison
| Plan | Approximate cost | Billing cycle | Participant limit | Best for |
|---|---|---|---|---|
| Free | ₹0 | Ongoing | Unlimited | Individual teachers, casual use |
| Standard | ₹1,500-2,000/month | Monthly or annual | 100 | Single educators, basic features |
| Premier | ₹2,800-3,500/month | Monthly or annual | 1,000 | Schools, team games, advanced reports |
| Enterprise | Custom | Annual | Unlimited | Districts, full admin controls |
| 7-day free trial | ₹0 | 7 days only | Varies | Testing premium features risk-free |
How to find your current billing details
Log into your Quizizz account and navigate to Settings or Account, then locate Billing or Subscription. You will see your active plan, next renewal date, and the amount you will be charged. If you subscribed through the Apple App Store or Google Play Store, your plan and renewal information live within those platforms' subscription managers, not in Quizizz itself. Check both locations to confirm where your subscription is managed before cancelling, as the cancellation method depends on this.
Should you cancel Quizizz now or wait
Deciding when to cancel requires weighing your immediate needs against mid-term disruption to your learners.
Sound reasons to cancel immediately
Cancel now if your school has formally switched to a competing assessment tool, if your teaching role no longer involves quiz creation, or if your institution's budget can no longer sustain the monthly expense. You should also cancel if you have identified a free or low-cost alternative that meets your pedagogical needs equally well. Staying subscribed to a service you do not use is a waste of institutional funds.
Reasons to pause and renew
If you are mid-academic term or mid-school year, cancelling removes premium features mid-session and may disrupt learner engagement with existing quizzes. Similarly, if you are trialling the platform to evaluate its impact on exam performance, hold your subscription until the term concludes. The optimal cancellation window is between the end of one academic term and the start of the next, or immediately before your renewal date if you have decided the cost no longer aligns with your use.
How to cancel Quizizz across different platforms
Your cancellation method depends on whether you subscribed directly through Quizizz's website, via the Apple App Store, or through Google Play Store.
Cancel Quizizz via the website (desktop or mobile browser)
- Log into your Quizizz account at quizizz.com using your email and password.
- Select your profile icon in the top-right corner and click on Settings or Account.
- Locate the Billing, Subscription, or Payment section within Settings.
- You will see your current plan, renewal date, and payment method.
- Find the option labelled Cancel subscription, Downgrade, or End membership and click it.
- Quizizz may display a retention offer or a discount to keep you subscribed; decline this if you wish to proceed with cancellation.
- Confirm your cancellation by selecting a reason (optional) and clicking the final confirmation button.
- You will receive a confirmation email immediately.
- Verify cancellation by returning to Settings and confirming your plan now shows as Free or that no renewal date is listed.
Cancel Quizizz via apple app store (iPhone or iPad)
- Open the Apple App Store app on your iPhone or iPad.
- Tap the profile icon in the bottom-right corner (your account avatar).
- Select Subscriptions and find Quizizz in your active subscriptions list.
- If you do not see Quizizz, you may not have an active subscription tied to your Apple ID.
- Tap Quizizz and select Manage subscription or Edit subscription.
- Choose Cancel subscription and confirm your choice when prompted.
- Apple will confirm whether you are cancelling immediately or at the end of your current billing cycle.
- You will receive a cancellation confirmation email from Apple within minutes.
Cancel Quizizz via google play store (Android devices)
- Open the Google Play Store app on your Android device.
- Tap the profile icon in the top-right corner and select Payments and subscriptions.
- Select Subscriptions and find Quizizz in your list.
- If Quizizz does not appear, you do not have an active subscription through Google Play.
- Tap Quizizz and select Cancel subscription.
- Confirm the cancellation and review the end date of your current subscription.
- Google Play will email you a cancellation confirmation and specify whether your access ends immediately or at the end of your paid period.
Cancel school or enterprise accounts
If your school holds an Enterprise or School District plan, contact Quizizz support directly rather than cancelling via the web portal. Enterprise accounts require authorisation from the account administrator or the contact who signed the original contract. Submit a cancellation request via the Quizizz support portal (support.quizizz.com) or email [email protected], including your institution's name, account administrator name, and reason for cancellation. Allow 5-7 business days for Quizizz to process your request and send a confirmation.
Your consumer rights and legal protections in india
Your right to cancel a Quizizz subscription is grounded in India's Consumer Protection Act, 2019, which grants consumers the right to seek redressal for unfair contract terms, misleading billing, and goods or services that fail to match promised standards.
Your legal position
Under the Consumer Protection Act, 2019, you have the right to cancel any subscription service and demand a refund if the service fails to meet advertised standards, if you were not given clear cancellation terms at the time of purchase, or if the company engaged in unfair or deceptive trade practices. If Quizizz charges you after you cancel, or if the company refuses to process your cancellation request within a reasonable timeframe (typically 7-10 business days), you may lodge a complaint with the Central Consumer Protection Authority (CCPA) or your state's Consumer Disputes Redressal Commission. Yafee recommends documenting all cancellation requests, confirmation emails, and subsequent billing statements to support any formal complaint.
Refund eligibility and timelines
Quizizz's refund policy varies by subscription method. If you cancel before your renewal date, you generally retain access to premium features until your current billing cycle ends; you will not be charged again. If you cancel mid-cycle (for example, 10 days into a monthly subscription), Quizizz typically does not offer pro-rata refunds for the unused portion, though some accounts or promotional periods may differ. Contact Quizizz support within 7 days of cancellation if you believe you are entitled to a refund, and provide evidence of your cancellation request and the date you submitted it. If Quizizz refuses an eligible refund, escalate to the CCPA or your state Consumer Disputes Redressal Commission.
Escalation if cancellation is refused
If Quizizz does not process your cancellation within 10 business days, or if you are charged after cancelling, write a formal notice to the company's registered office in India. You may then escalate the matter to the Central Consumer Protection Authority (CCPA) in New Delhi or your state Consumer Disputes Redressal Commission. File a consumer complaint online at consumercomplaints.nic.in or through your state authority, describing the service failure, the cancellation request, and the damages you have suffered (e.g., unauthorised charges). Yafee strongly advises keeping all documentation for at least one year after cancellation to support any formal proceedings.
What happens after you cancel Quizizz
Cancellation is immediate in terms of new charges, but access and data retention depend on the timing and method of your cancellation.
Immediate access changes
Once your cancellation processes, you lose the ability to create new premium quiz types (e.g., team games, polling features, or advanced customisation) and your participant limit reverts to the free tier. Existing quizzes you created remain accessible in read-only mode for 30 days, allowing learners to complete in-progress assessments. You cannot edit or re-deploy those quizzes once you drop to the free plan. If you are mid-term, this creates a classroom disruption; plan cancellation to align with term breaks.
Data and quiz retention
Your quiz data and learner reports remain in your account for 90 days after cancellation. If you downgrade rather than fully cancel, you retain permanent access to all your quizzes in read-only format. Yafee recommends exporting your quiz data and reports as CSV or PDF files before cancelling if you plan to archive them for compliance or institutional records. Contact Quizizz support to request a data export if you need additional time to retrieve your files.
Reactivating your subscription
If you cancel and later decide to reactivate, you can re-subscribe via the same platform (web, App Store, or Play Store) and regain premium features within minutes. Your previous quiz library will reappear, though learner data older than 90 days may not be recoverable. There is no penalty for reactivation, though Quizizz may offer a discounted trial rate to returning customers.
Common cancellation mistakes and how to avoid them
Cancellation is straightforward, but missteps can leave you charged unexpectedly or without proof of your cancellation request.
Mistake one: cancelling in the wrong location
If you subscribed via the Apple App Store or Google Play Store, cancelling through the Quizizz website will not work; your subscription manager is the app store itself. Conversely, if you subscribed directly at quizizz.com, deleting the Quizizz app does not cancel your subscription. Check your initial receipt email to confirm where you subscribed, then cancel in that exact location. Yafee advises cancelling in one place only to avoid duplicate cancellations or failed processing.
Mistake two: not checking your confirmation
After submitting a cancellation request, check your email (including spam folders) within 2 hours for a confirmation email from Quizizz, Apple, or Google. If you do not receive a confirmation, your cancellation may not have processed. Log back into your account Settings to verify that the renewal date has been removed or that your plan now shows as Free. Save all confirmation emails and screenshots for your records.
Mistake three: cancelling during the free trial and losing access immediately
If you cancel during a 7-day free trial before being charged, your access may end immediately rather than at the end of the trial period. Check the confirmation message carefully to see whether you are cancelling the trial or a paid subscription. If you want to keep the free trial active through day 7, do not cancel until day 6 or 7.
Mistake four: overlooking recurring charges from older payment methods
If you used a different credit card or payment method months ago and switched to a new one, your old card may still be on file. Verify that your current payment method is the one being charged by checking your Billing section in Settings. Update or remove old payment methods to prevent accidental charges if cancellation fails.
Keep or cancel: a quick comparison for indian educators
Weigh the pros and cons of a Quizizz subscription in your specific context.
| Factor | Keep your subscription | Cancel now |
|---|---|---|
| Budget fit | Monthly cost aligns with your institution's learning budget. | Monthly cost exceeds your available spend or institute's approval. |
| Usage frequency | You deploy quizzes at least twice per week. | You use Quizizz fewer than twice per month or not at all. |
| Learner engagement | Gamified features visibly boost participation and motivation. | Engagement has plateaued or learners prefer simpler assessment tools. |
| Feature overlap | Premium features (team games, custom branding, advanced reports) are unique to your workflow. | Competitor tools offer the same features free or at lower cost. |
| Academic calendar timing | You are mid-term and removing the tool would disrupt active learners. | Term is ending and you can transition quizzes to a new tool risk-free. |
| Upgrade path | Quizizz is scaling new features relevant to your curriculum. | New paid features do not address your teaching priorities or needs. |
Checklist: before and after cancellation
Use this checklist to confirm you have completed all necessary steps before and after cancelling Quizizz.
Before you cancel
- Log into Settings and note your subscription plan, renewal date, and next charge amount.
- Identify where you subscribed (Quizizz website, Apple App Store, or Google Play Store) by checking your receipt email.
- Export all quiz data, learner reports, and analytics as CSV or PDF files using the Quizizz export feature.
- Inform any co-teachers or colleagues who access shared quizzes that the premium features will be removed on the cancellation date.
- Check whether any of your active quizzes rely on premium features (team games, polling) and plan how to manage them after cancellation.
- Record your cancellation request date and method so you can follow up if charges continue.
After cancellation
- Verify within 2 hours that you have received a cancellation confirmation email.
- Log into your account 24 hours later to confirm your plan now shows as Free and no renewal date is listed.
- Check your payment method (credit card or bank account) 7-10 days after cancellation to confirm no charge was processed.
- If Quizizz charged you after cancellation, contact support immediately with your cancellation confirmation email and the unwanted charge date.
- Keep all cancellation confirmations and correspondence for 12 months in case you need to file a consumer complaint.
Quizizz cancellation address for formal notices
If you need to send a formal cancellation notice or escalation letter to Quizizz's registered office in India, address it as follows. This address is derived from official company filings and is the recognised legal contact point for consumer notices, including cancellation requests that the company has not processed through standard channels.
Quizizz India Registered Office:
Quizizz Inc. (India Operations)
Registered Office: [As per official company filings with Registrar of Companies, India]
For the most current registered office address, consult the Ministry of Corporate Affairs website (mca.gov.in) or the Registrar of Companies in the state where Quizizz is registered. Submit your formal cancellation notice via registered post to this address if you are escalating an unresolved billing dispute to the Central Consumer Protection Authority or your state Consumer Disputes Redressal Commission.
Conclusion: cancel with confidence
Cancelling Quizizz protects your budget and ensures your institution only pays for tools in active use. Whether you cancel via the web, app store, or formal notice, document every step and verify that your account reflects the cancellation within 24 hours. If Quizizz continues to charge you after cancellation, you are protected by India's Consumer Protection Act, 2019, and can escalate to the Central Consumer Protection Authority. Yafee has helped thousands of consumers cancel subscriptions cleanly and recover unauthorised charges by grounding every cancellation in clear legal rights and precise procedural steps. Your cancellation rights are firm; use them with confidence. For additional guidance on consumer protection or subscription disputes, visit Yafee.com, where our contract law specialists offer detailed guides tailored to Indian consumer law and SaaS cancellations.