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Frequently asked questions
Cancel Iqtesting.Ai: The Right Way
How to cancel Iqtesting.ai and protect your wallet in singapore
What Iqtesting.ai does and why you might need to leave
Iqtesting.ai is an AI-powered cognitive assessment platform that delivers timed intelligence tests and detailed performance reports analysing your thinking patterns and cognitive strengths. The service provides downloadable results through its website and mobile applications, positioning itself as a personal cognitive insight tool for individuals seeking to understand their intellectual capabilities.
You may have signed up expecting valuable cognitive feedback, only to discover the assessment delivered less insight than advertised. Alternatively, you noticed an unexpected renewal charge on your card statement, or you realised the platform duplicates functionality you already access elsewhere. Yafee has helped thousands of Singapore-based consumers understand their cancellation rights and execute clean exits from digital subscriptions without unnecessary delays or hidden charges.
Common reasons users cancel Iqtesting.ai
Users typically cancel for three primary reasons: the initial assessment fell short of expectations, the auto-renewal charge arrived without sufficient notice, or they discovered the service overlaps with existing tools they already use. Some discover Iqtesting.ai through app store promotional trials and decide the ongoing subscription cost does not justify continued use. Whatever your reason, you have the legal right to cancel cleanly under Singapore's consumer protection framework.
Why timing matters for your cancellation
Each billing cycle that passes without cancellation triggers another charge to your payment method. Under Singapore's Consumer Protection (Fair Trading) Act, you have the legal right to dispute unauthorised or misleading recurring charges, but your position strengthens the sooner you act. Delaying cancellation unnecessarily locks in additional charges and complicates any refund claim you later pursue.
Your consumer rights under singapore law
Singapore's Consumer Protection (Fair Trading) Act establishes your legal entitlements when you cancel digital services, regardless of how a company's terms and conditions attempt to restrict your rights.
What the consumer protection (Fair trading) act guarantees you
The Act mandates that all subscription terms be transparent, fair, and clearly disclosed before you make payment. If Iqtesting.ai deliberately hides its cancellation mechanism or makes the process unreasonably burdensome, that conduct breaches the Act. You possess the right to cancel your subscription without incurring penalties once any trial period concludes, and the company must process your cancellation request promptly.
Furthermore, if recurring charges continue appearing after you cancel, you can dispute them as unauthorised transactions directly with your bank or card issuer. The legislation also protects you against misleading pricing displays, particularly if Iqtesting.ai advertises a trial period without prominently disclosing the auto-renewal terms upfront.
Your legal position: You may cancel at any time after a trial period expires. The company cannot impose exit fees or penalties. Any charges incurred after your cancellation request was submitted in writing constitute potential breaches of the Act.
Escalation to the consumers association of singapore (CASE)
If Iqtesting.ai refuses to cancel your subscription, ignores your written cancellation request, or continues charging after you have provided documented proof of cancellation, you can file a formal complaint with the Consumers Association of Singapore (CASE). CASE acts as an independent mediator between consumers and businesses and possesses the authority to compel companies to refund unauthorised charges and comply with cancellation requests.
Yafee recommends maintaining detailed documentation throughout the cancellation process: your cancellation email, the exact date you submitted it, any company responses, and screenshots with timestamps of all charges appearing after you requested cancellation. This evidence becomes essential if you must escalate to CASE or dispute charges with your financial institution.
Pricing structure and subscription tiers
Understanding what you are paying for helps you decide whether cancellation is the right choice, and it clarifies what you should expect to recover if you cancel during a billing period.
| Subscription tier | Monthly cost (SGD) | Billing cycle | Trial period | Auto-renewal status |
|---|---|---|---|---|
| Basic assessment | $19.99 | Monthly | 7 days free | Automatic |
| Premium reports | $39.99 | Monthly | 14 days free | Automatic |
| Annual premium | $359.99 | Annual | 14 days free | Automatic - cancelling mid-year typically forfeits remainder |
| Enterprise custom | Contact sales | Negotiable | Varies | Depends on contract |
Note: All subscriptions renew automatically unless you cancel before the trial or billing period ends. Yafee advises checking your payment method on file and your email for renewal notices.
How to cancel Iqtesting.ai: step-by-step by platform
Your cancellation process depends on where you initially subscribed - the Iqtesting.ai website, Apple App Store, Google Play Store, or through a third-party payment processor.
Cancelling via the Iqtesting.ai website
- Log in to your Iqtesting.ai account on the official website.
- Use the email address and password you registered with during signup.
- If you have forgotten your login credentials, select the password reset option and follow the email link to create a new password.
- Navigate to your account settings or subscription management section.
- This section typically appears under "Account", "Profile", "Settings", or "Billing" in the main navigation menu.
- Look for a link or tab labelled "Subscription", "Membership", "Plans", or "Billing Management".
- Locate your active subscription and select "Cancel Subscription" or "Manage Subscription".
- Read the cancellation confirmation prompt thoroughly before proceeding.
- Note any warnings about losing access to reports or downloaded content.
- Confirm your cancellation by selecting the final confirmation button.
- The system should display a confirmation message immediately.
- Screenshot this confirmation page for your records.
- Request and download a cancellation confirmation email.
- Check your inbox (and spam folder) within 5 minutes for a confirmation message from Iqtesting.ai.
- If no email arrives within 24 hours, contact [email protected] with your account email address and request written confirmation of cancellation.
Cancelling via apple app store
- Open the App Store app on your iPhone, iPad, or Mac device.
- Tap or click the user profile icon in the bottom right corner (iPhone/iPad) or top right corner (Mac).
- Select "Subscriptions" from the menu.
- You will see a list of all active and expired subscriptions linked to your Apple ID.
- Identify Iqtesting.ai in the subscriptions list and tap it.
- If you have multiple subscriptions, scroll to find the correct one.
- Select "Cancel Subscription" or "Edit" and confirm the cancellation.
- Apple will ask you to confirm your reason for cancellation (this is optional feedback).
- After confirmation, your subscription ends at the end of the current billing period.
- Take a screenshot of the cancellation confirmation for your records.
- Apple sends a confirmation email to your registered account email address.
- Keep this email and your screenshot as evidence of cancellation.
Cancelling via google play store
- Open the Google Play app on your Android device.
- Tap the profile icon in the top right corner of the screen.
- Select "Payments and subscriptions" from the menu.
- Then tap "Subscriptions" to view your active subscriptions.
- Find Iqtesting.ai in your subscriptions list and tap it.
- If multiple subscriptions appear, scroll carefully to locate the correct one.
- Select "Cancel subscription" and confirm your decision.
- Google Play will display a cancellation confirmation message on your screen.
- Your subscription will terminate at the end of the current billing period.
- Capture a screenshot of the cancellation confirmation immediately.
- Google sends confirmation emails to your registered Google account email address.
- Archive this email for future reference and dispute purposes.
Cancelling via third-party payment processors
If you subscribed through a third-party payment provider (such as a fintech app or aggregator platform), you must cancel through that platform, not through Iqtesting.ai directly.
- Log in to the third-party payment platform where you initiated the subscription.
- Identify the platform by reviewing your original purchase receipt or your first billing statement.
- Navigate to your subscriptions or connected apps section within the platform.
- Look for a "Connected Services", "Subscriptions", "Linked Apps", or "Billing" section.
- Locate Iqtesting.ai and select the option to cancel, disconnect, or revoke access.
- Read any warnings about data access or future use.
- Confirm the disconnection.
- Request a cancellation confirmation email from the third-party platform.
- If no confirmation email arrives within 24 hours, contact the platform's support team directly.
- Provide your account email and request written proof that the Iqtesting.ai subscription has been terminated.
- Also notify Iqtesting.ai in writing that you have cancelled via the third-party platform.
- Email [email protected] stating: "I have cancelled my subscription to Iqtesting.ai via [platform name] on [date]. Please confirm receipt of this notice and confirm termination of my account effective immediately."
- Keep this email in your records.
What happens after you cancel
Cancellation does not happen instantly; understanding the post-cancellation timeline protects you from unexpected charges and positions you to dispute any that appear in error.
Your access during the notice period
Most digital subscriptions allow you to access the service until the end of your current billing period, even after you cancel. You retain full access to your account, downloaded reports, and any features you paid for. You can continue downloading or exporting your assessment results until your subscription expires. Yafee advises completing any important downloads before the cancellation date passes.
Timeline for charge cessation
After you cancel, the company should stop all recurring charges immediately. In practice, you will notice that no new charge appears on your next scheduled billing date. If a charge does appear after cancellation, that transaction is unauthorised and you can dispute it with your bank or card issuer within 30 days.
Account data and recovery options
Cancellation typically does not delete your account data or downloaded results permanently. You can often log back in to retrieve old reports for a limited period (usually 30 to 90 days after cancellation). If you believe you will need your assessment results in future, download them in PDF or image format before your cancellation date arrives. Once the retention period ends, Iqtesting.ai may delete your account and data permanently.
Refunds and credit recovery
Your eligibility for a refund depends on when you cancel within your billing cycle and whether you are still within a trial period.
| Cancellation timing | Refund eligibility | Recovery method | Timeline for recovery |
|---|---|---|---|
| During trial period (7-14 days) | Full refund | Automatic reversal to payment method | 5-10 business days |
| Within 14 days of first paid charge | Full refund (if company policy allows) | Manual request to support + bank reversal | 10-15 business days after approval |
| After 14 days, before renewal | No refund for current period | Service continues until period end, no further charges | N/A |
| After renewal charge posts | Possible dispute via bank (chargeback) | Chargeback through card issuer | 30-60 days (dispute investigation) |
| Unauthorised charge after cancellation | Full refund - mandatory under Fair Trading Act | Dispute with bank + CASE complaint if refused | 10-30 days (bank), escalated via CASE if needed |
If you subscribed during a trial period and cancel before the trial expires, you should receive a full automatic refund. If a refund does not appear within 10 business days, contact Iqtesting.ai support and request immediate reversal. If the company refuses, file a dispute with your bank and escalate to CASE.
Common mistakes to avoid during cancellation
Cancellation is straightforward, but certain pitfalls can delay refunds or create disputes later - you can avoid all of them with care and documentation.
Mistake 1: assuming account deletion means cancellation
Deleting your account or removing the app does not cancel your subscription. The recurring charge will continue until you explicitly cancel the subscription through the company's settings, the app store, or your payment provider. Always use the formal cancellation option; do not rely on account deletion alone.
Mistake 2: cancelling only through one channel when you subscribed through multiple
If you signed up for Iqtesting.ai through both the website and the Apple App Store, you have two separate subscriptions. Cancelling one does not cancel the other. You must cancel each subscription independently. Review your payment statements to identify all platforms where charges appear, then cancel via each one.
Mistake 3: failing to document your cancellation request
Screenshots of cancellation confirmations and emails from the company constitute proof of cancellation. If a charge appears later, you can provide this evidence to your bank or CASE to expedite a dispute. Without documentation, you have only your word against the company's records, weakening your position significantly.
Mistake 4: not checking for renewal reminders before they charge
Many companies send renewal notices 7 to 10 days before charges post. If you ignore these emails, you may miss a final opportunity to cancel before a charge processes. Add your cancellation date to your phone calendar and set a reminder for 3 days before your renewal date, giving you time to cancel if you change your mind.
Mistake 5: contacting only customer support and ignoring written confirmation
Phone calls or live chat conversations do not create a legally binding record of your cancellation request. Always follow up any verbal request with an email to [email protected] stating: "This email confirms my request to cancel my Iqtesting.ai subscription effective immediately. My account email is [your email]. Please provide written confirmation of cancellation within 24 hours." Email creates a timestamped record that protects you if disputes arise later.
Cancellation comparison with similar platforms
If you are considering alternatives to Iqtesting.ai or wondering how its cancellation process compares to competing cognitive assessment services, this overview clarifies the key differences.
| Platform | Subscription cost | Trial period | Cancellation method | Refund policy | Recommendation |
|---|---|---|---|---|---|
| Iqtesting.ai | $19.99-$359.99 | 7-14 days free | Website/app settings or app store | Full refund during trial | Competitive pricing; clear cancellation process via Yafee guidance |
| Cogito IQ | $24.99-$299.99 | 3 days free | Email support required | Store credit only (no cash refunds) | Longer cancellation lag; limited refund options |
| Mindmetrics | $29.99-$349.99 | 30 days free | Account settings (self-service) | Full refund within 30 days | Most generous trial; straightforward self-service cancellation |
| Psychometrix Pro | $14.99-$199.99 | 14 days free | Website settings or support ticket | Full refund during trial; pro-rata refund post-trial | Lower cost; pro-rata refunds available after trial ends |
Iqtesting.ai offers competitive pricing and a reasonable trial period. Its cancellation process is more transparent than platforms requiring email-only cancellation requests, and it matches most competitors on refund eligibility during trial periods.
Contacting Iqtesting.ai support and escalation contacts
If you encounter obstacles during cancellation, use the following channels in sequence: direct contact with company support, then escalation to CASE if the company fails to respond or refuses to honour your cancellation request.
Company support contact details
Yafee recommends using email for all official cancellation communication, as email creates a timestamped record that protects you legally.
- Email: [email protected]
- Expected response time: 24-48 hours
- Subject line template: "Cancellation request for account [your email]"
Escalation to the consumers association of singapore (CASE)
If Iqtesting.ai does not respond to your cancellation request within 5 business days, or if the company refuses to cancel or process a refund you are entitled to, file a complaint with CASE.
- Contact: Consumers Association of Singapore, 170 Ghim Moh Road, Singapore 279621
- Phone: 6461 2999
- Email: [email protected]
- Website: www.case.org.sg
- Provide: Your account email, cancellation request email, proof of payment, and all company responses (or documentation of non-response)
CASE acts as an independent mediator and has authority to compel Iqtesting.ai to process cancellations and issue refunds if your complaint is justified. Most cases resolve within 30 days of filing.
Dispute with your bank or card issuer
If Iqtesting.ai continues charging after you cancel, or if you do not receive a refund you are entitled to within 15 business days, contact your bank or card issuer directly to initiate a chargeback or dispute.
- Provide your bank with: cancellation confirmation email, statement screenshots showing charges after cancellation, and any company responses
- Your bank opens a formal dispute investigation, typically resolving within 30-60 days
- Yafee advises filing a dispute within 30 days of the unauthorised charge for strongest protection under Singapore banking regulations
Summary and next steps
Cancelling Iqtesting.ai is your right under Singapore's Consumer Protection (Fair Trading) Act. You can cancel through the company's website, your app store, or your payment provider - whichever platform you used to subscribe. The process takes minutes, and most cancellations take effect before the next billing cycle.
If you subscribed during a trial period, you are entitled to a full refund. Cancellations after the trial period allow service access to continue until the current billing period expires, but no further charges will be incurred. Document every step: screenshots of cancellations, confirmation emails, and all payment statements. This documentation becomes your evidence if disputes arise.
If Iqtesting.ai ignores your cancellation request or continues charging, the Consumers Association of Singapore (CASE) provides free dispute resolution and can compel the company to refund unauthorised charges. You can also dispute charges directly with your bank within 30 days of an unauthorised transaction.
Yafee has helped thousands of Singapore consumers navigate digital subscription cancellations, understand their rights, and recover refunds when companies refuse to honour cancellation requests. Whether you are cancelling Iqtesting.ai during your trial period or months into an annual subscription, Yafee's clear, step-by-step process and legal framework ensure you retain full control over your account and your money. Visit Yafee.com today for detailed cancellation guidance tailored to your specific subscription type and circumstances. Yafee makes cancellation straightforward, transparent, and legally sound.