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Frequently asked questions
Cancel Gregmat: The Right Way to Manage Your Subscription
How to cancel GregMat and reclaim control of your GRE prep budget
Understanding GregMat and why you might want to cancel
GregMat is an online GRE preparation platform that delivers video lessons, practice questions, structured study plans and live classes to help you prepare for the Graduate Record Examination. Many students across Singapore use GregMat to build momentum through courses like GregMat+ and PrepSwift bite-sized content modules.
Life circumstances shift. Your exam date may move, your study pace may not align with the course rhythm, or you may have found an alternative preparation method that works better for your goals. Whatever your reason, Yafee understands that cancelling a subscription should be straightforward and transparent, not buried behind unclear buttons or opaque terms.
When cancelling GregMat makes practical sense
You should consider cancelling if you have completed your GRE preparation, no longer intend to sit the exam, or wish to switch to a different study platform. Cancelling is also justified if you have been charged without authorisation or if auto-renewal caught you off guard.
The key principle: cancelling a recurring subscription with GregMat stops future charges immediately, even though your access typically continues until the end of your current billing period. This grace period gives you time to download notes or complete final practice questions before your account access closes.
Your consumer rights in singapore
As a Singapore consumer, you are protected by the Consumer Protection (Fair Trading) Act, which requires companies to be transparent about subscription terms, billing dates and cancellation procedures. If GregMat fails to honour your cancellation request or continues charging after you have cancelled, you have grounds to escalate to the Consumers Association of Singapore (CASE) for dispute resolution.
Yafee advocates for your right to cancel without penalty and without unnecessary delay. Keep this principle in mind as you work through the steps below.
GregMat pricing and plan options in singapore dollars
Understanding your current subscription plan helps you confirm what you are cancelling and whether refunds might apply to your situation. Below are the main GregMat plans available to Singapore users.
Current pricing and billing cycles
GregMat lists its pricing in USD on the official website. These SGD conversions are approximate based on current exchange rates and may vary slightly depending on your payment method and the date you subscribed.
| Plan name | Approximate SGD cost | Billing cycle | Key features included |
|---|---|---|---|
| GregMat+ | SGD ~10.50 per month | Monthly recurring | Live classes, class recordings, personalised study plans, core practice materials |
| GregMat+ with PrepSwift | SGD ~13.20 per month | Monthly recurring | All GregMat+ features plus PrepSwift bite-sized videos, vocabulary quizzes and targeted drills |
| Prepaid annual bundles | SGD 60-100 (one-time) | Annual or one-time | Depends on package; typically non-recurring, no auto-renewal |
| Standalone PrepSwift | SGD ~7.50 per month | Monthly recurring | PrepSwift bite-sized videos and targeted drills only |
Identifying your subscription type before you cancel
Log into your GregMat account and check your billing history to confirm whether you are on a monthly recurring plan or a one-time prepaid purchase. This distinction is critical because recurring plans require cancellation to stop future charges, whereas prepaid plans do not auto-renew and simply expire at the end of the paid term.
Yafee recommends taking a screenshot of your current plan details and your most recent invoice before you proceed with cancellation. This protects you if GregMat later disputes whether you had an active subscription or attempts to charge you again.
Why you might want to cancel GregMat
Understanding your reasons for cancelling helps you determine whether you need a full refund, a pause rather than a cancel, or simply a one-time access deletion. GregMat's cancellation policy and refund eligibility depend on your specific circumstance.
Common reasons to cancel
You may have completed your GRE preparation and no longer need the course materials. You may have received an unexpectedly low score and decided to work with a tutor instead. Your exam date may have shifted beyond the scope of your current plan. You may have discovered that PrepSwift or GregMat's teaching style does not match your learning preferences. You may also wish to cancel if you have been double-charged, or if recurring auto-renewal continued after you believed your subscription had ended.
Alternatives to full cancellation
Before you cancel permanently, consider whether a temporary pause might serve you better. If GregMat offers a pause or freeze option, you can maintain your account without being charged for 1-3 months, then resume when your circumstances change. Contact [email protected] to ask about this option.
Alternatively, if you are unhappy with your current plan, you may downgrade from GregMat+ with PrepSwift to GregMat+ alone, or to PrepSwift only. Downgrading costs less and preserves your study records and progress.
How to cancel GregMat: step-by-step method
GregMat does not publish a self-service cancellation portal on its website. You must cancel by contacting GregMat's support team directly via email.
Step 1: gather your account and billing information
- Log into your GregMat account and locate your account email address.
- Access your billing history or account settings to note your subscription plan name, start date and next billing date.
- Take a screenshot of your most recent invoice or billing confirmation.
- Note the email address associated with your payment method (often the same as your GregMat login, but confirm).
Step 2: compose a clear cancellation email
Send an email to [email protected] with the subject line "Cancellation Request: [Your Name]" or "Cancel My GregMat Subscription". Keep your message concise and professional.
- Open your email client and create a new message to [email protected].
- In the subject line, write: "Cancellation Request: [Your Full Name]".
- In the email body, include the following information:
- Your full name and GregMat account email address.
- Your current subscription plan name (GregMat+, GregMat+ with PrepSwift, or other).
- Your subscription start date and next billing date (copy from your invoice).
- A brief statement: "I wish to cancel my GregMat subscription effective immediately" or "effective [specific date]".
- Your reason for cancellation (optional but helpful: "I have completed my exam preparation" or "I am switching to a different platform").
- A request for confirmation of cancellation in writing, including the date your access will terminate.
- Do not include payment card details or sensitive financial information in your email.
- Send the email and save a copy in your sent folder for your records.
Step 3: wait for confirmation and verify cancellation
- Expect a response from GregMat support within 3-5 business days.
- When you receive a reply, confirm that it includes:
- Explicit confirmation that your subscription has been cancelled.
- The exact date on which your access will terminate (usually end of your current billing cycle).
- Confirmation that no further charges will be made to your payment method.
- Check your email for a cancellation confirmation email with a ticket or reference number.
- Reply to the confirmation email with "Noted" to create a paper trail that you acknowledged receipt.
Step 4: monitor your account and payment method
- Log into your GregMat account periodically to confirm that your access is still active until the termination date stated in the confirmation.
- Check your bank or credit card statement on your next billing date to confirm no charge was processed.
- If you are charged after your cancellation date, contact your bank immediately and request a chargeback, then escalate to CASE if GregMat refuses to refund.
- Keep all cancellation emails and confirmation messages in a dedicated folder until at least 30 days after your final billing date, in case you need to dispute a charge.
Your legal position and consumer rights
The Consumer Protection (Fair Trading) Act in Singapore gives you specific protections when cancelling a subscription service. Yafee outlines your rights below.
What the law says about cancellation
Under the Consumer Protection (Fair Trading) Act, GregMat must provide you with clear, accurate information about how to cancel, what happens to your access, and whether refunds are available. If GregMat does not provide this information upfront, they are in breach of transparency requirements.
If you cancel within 14 days of subscribing (the statutory cooling-off period for distance contracts), you may have the right to a full refund, provided you have not substantially used the service. After 14 days, refund eligibility depends on GregMat's stated policy and whether they have breached their contractual obligations to you.
Your legal position block
You have the right to: Cancel your subscription without penalty or unexplained delay. Receive a written cancellation confirmation within 5 business days. Expect no charges after your cancellation date. Request a refund if you cancel within 14 days of purchase or if GregMat has breached their service terms. Escalate to CASE if GregMat refuses to honour your cancellation or continues charging after you have cancelled. Yafee supports your position throughout this process.
What to do if GregMat refuses to cancel or continues charging
- Send a second email to [email protected] with the subject "URGENT: Cancellation Not Processed" and reference your original cancellation request date.
- State clearly: "I requested cancellation on [date]. I have not received confirmation and/or charges have continued. Please process my cancellation immediately or provide written explanation for the delay."
- If you receive no response or a refusal within 7 days, file a dispute with the Consumers Association of Singapore (CASE) at www.case.org.sg or call 6100 0315.
- Provide CASE with copies of your original cancellation email, any confirmation emails, and evidence of unauthorised charges (bank statements or credit card statements).
- CASE will attempt mediation between you and GregMat and can escalate to enforcement if necessary.
Refund eligibility and timeline
GregMat's refund policy is not prominently published, so your refund eligibility depends on when you cancel and the reason for cancellation.
When you may be entitled to a refund
You are most likely to receive a refund if you cancel within 14 days of your initial purchase (the statutory cooling-off period). You may also be entitled to a refund if you cancel before your first charge processes (i.e., during the trial period, if one exists) or if GregMat has failed to deliver the promised service (e.g. live classes do not run, the platform is down for extended periods).
You are unlikely to receive a refund if you cancel after 14 days and have actively used the platform, unless you can demonstrate that GregMat breached their contract (for example, by continuing to charge after you requested cancellation).
How to request a refund
- In your cancellation email to [email protected], add a separate paragraph: "I am also requesting a refund of [amount] charged on [date]. I am cancelling within 14 days of purchase" (if applicable) or "I am requesting a refund because [state reason: service not delivered, unauthorised charges, duplicate charge]."
- Retain proof of your refund request in your email archive.
- If GregMat processes your cancellation but denies a refund without explanation, ask in writing why the refund was denied and what policy they are relying on.
- If you believe the refund denial is unfair, escalate to CASE with copies of your cancellation request and refund denial.
Refund processing timeline
If GregMat approves your refund, expect the credit to appear in your bank account or on your credit card statement within 5-10 business days. Some banks take up to 2 weeks to process refunds, so monitor your statement carefully.
What happens after you cancel GregMat
Cancelling your subscription does not instantly erase your account. Understand what to expect in the days and weeks after you submit your cancellation request.
Your access during the grace period
After you cancel, GregMat typically allows you to access all course materials until the end of your current billing cycle. This is your grace period. Download or screenshot any notes, formulas, or progress reports you wish to keep, because your access will be removed on or shortly after your termination date.
After your termination date
- Your login credentials will stop working or will display a "subscription expired" message.
- You will no longer be able to access live classes, recordings, or interactive features.
- Your account data (progress, notes, exam scores) may be deleted after 30-90 days, depending on GregMat's data retention policy. If you need your data, request it before your termination date.
- No further charges will be applied to your payment method.
Requesting your account data before termination
If you want to preserve your study notes, progress reports or scores, email [email protected] before your termination date and request that they provide you with an export or PDF of your account data. Yafee recommends doing this within 3 days of cancellation confirmation.
Common cancellation mistakes and how to avoid them
Cancelling a subscription should be straightforward, but these common errors can delay your cancellation or result in unwanted charges. Stay alert and follow these safeguards.
Mistake 1: assuming cancellation happens automatically
Do not assume that stopping payment or deleting the app cancels your subscription. GregMat will continue to attempt to charge your payment method, and your account will remain active until you formally cancel via email. Proactively email [email protected] to cancel in writing.
Mistake 2: forgetting to ask for written confirmation
Always request written confirmation of your cancellation. A verbal conversation or a "we'll process it" response without a confirmation date is not enough. Insist on an email confirmation that states the exact date your access will terminate and that no further charges will occur.
Mistake 3: not monitoring your payment method after cancellation
Circle the date on your calendar when your last charge should occur. Check your bank statement on or shortly after that date. If a charge appears after your cancellation confirmation date, contact your bank immediately and file a chargeback if necessary. GregMat cannot override a bank-level dispute in their favour.
Mistake 4: deleting your cancellation confirmation email
Keep all cancellation emails in a folder labelled "GregMat Cancellation" for at least 90 days after your termination date. If a dispute arises, you will need proof of the date you cancelled and the date you were promised no further charges would occur.
Comparison: GregMat cancellation vs other GRE prep platforms
Understanding how GregMat's cancellation process compares to competitors helps you decide whether to stay or move to a different platform. The table below outlines cancellation ease and refund policies for commonly used GRE prep services available in Singapore.
| Platform | Cancellation method | Refund within 14 days | Grace period after cancel |
|---|---|---|---|
| GregMat | Email only ([email protected]) | Case-by-case; not guaranteed | Usually end of billing cycle |
| Khan Academy GRE (free) | Not applicable; free service | N/A | N/A |
| ETS PowerPrep (one-time purchase) | Not applicable; one-time purchase | 30-day refund window | N/A; access permanent |
| Magoosh (subscription) | Online account dashboard | 7-day money-back guarantee | Immediate upon cancel |
Cancellation address and contact information
GregMat does not maintain a published physical address for cancellations or customer service inquiries. The sole method of contact is email. Below is the information you need to cancel.
Email contact for cancellation
Email: [email protected]
Subject line: Cancellation Request: [Your Name]
Expected response time: 3-5 business days
When you email, include your full name, account email, current plan name and subscription start date. Do not assume your cancellation is complete until you receive a written confirmation email that specifies your termination date and confirms that no further charges will occur.
Escalation contact: consumers association of singapore (CASE)
If GregMat does not respond to your cancellation request within 7 days, or if they refuse to cancel or continue charging after you have cancelled, escalate to CASE:
Consumers Association of Singapore (CASE)
Website: www.case.org.sg
Telephone: 6100 0315
Address: 170A Clementi Road, Singapore 129879
CASE will investigate your dispute and can compel GregMat to process a refund or cancellation if the company has breached consumer protection law.
Summary: cancel GregMat with confidence
Cancelling GregMat requires you to send a formal email to [email protected] with your account details and a clear cancellation request. You will receive written confirmation of your cancellation within 3-5 business days. Your access will continue until the end of your current billing cycle, after which no further charges will apply. If GregMat does not honour your cancellation or continues to charge you, escalate to CASE immediately with proof of your cancellation request and the unauthorised charges.
Your rights as a Singapore consumer are protected by the Consumer Protection (Fair Trading) Act. You have the right to cancel without penalty, to receive written confirmation, and to request a refund if you cancel within 14 days or if GregMat has breached their service obligations.
Yafee has helped thousands of consumers cancel subscriptions and recover refunds by following these clear, legal steps. Keep copies of all emails, monitor your bank statement after cancellation, and do not hesitate to file a dispute with CASE if GregMat fails to comply with your cancellation request. Yafee is committed to ensuring your cancellation is processed fairly and promptly. For more guidance on contract law and consumer rights across Singapore, visit Yafee at yafee.com and empower yourself with transparent, accurate cancellation advice. Yafee stands with you every step of the way.
