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Frequently asked questions
Cancel Gauthmath: The Right Way
How to cancel Gauthmath in singapore and stop unexpected charges
Understanding Gauthmath and your subscription in singapore
Gauthmath is an educational platform that helps students solve mathematics problems by uploading photos or typing questions directly into the app. The service delivers step-by-step solutions powered by artificial intelligence alongside access to human tutors for real-time homework assistance and exam preparation support.
The platform operates on a freemium model. Free users access basic problem-solving with advertisements and limited questions per day. Premium subscribers (Gauth PLUS) unlock unlimited questions, an advertisement-free experience, priority tutor access, and advanced AI features. You can use Gauthmath via its web platform, Apple's App Store, or Google Play Store, making it accessible across devices.
Many Singapore students find genuine value in Gauthmath's instant problem-solving and tutor availability. However, some users encounter recurring charges they didn't anticipate, cancellation processes that lack clarity, or solutions that don't suit their learning style. If you have decided to cancel, Yafee will guide you through every procedural step to ensure you stop paying without losing access to your current subscription period.
When you should cancel Gauthmath
You should cancel Gauthmath if you have completed your examination period, switched to alternative tutoring methods, no longer require mathematics assistance, or discovered the service doesn't match your learning needs. Cancelling your subscription prevents automatic renewal charges from catching you by surprise. Taking action now is your strongest protection against unexpected deductions from your payment method.
Why timing matters for your cancellation
Singapore's Consumer Protection (Fair Trading) Act protects you against unfair contract terms and deceptive practices, but it does not automatically guarantee refunds for services you have already purchased. Stopping automatic renewal immediately is your most effective leverage. Yafee recommends cancelling at least five business days before your next billing date so you have sufficient time to confirm the cancellation took effect.
Pricing and subscription plans for singapore users
Before you proceed with cancellation, understand exactly what you are paying for so you can make an informed decision about keeping or dropping your subscription.
| Plan | Price (SGD) | Billing cycle | Key features |
|---|---|---|---|
| Gauth PLUS (monthly) | S$6.98 | Monthly | Unlimited questions, ad-free, human tutors, Super Gauth AI |
| Gauth PLUS (annual) | S$49.98 | Annual | Full-year access at discounted rate (S$4.17 monthly equivalent) |
| Free tier | S$0 | Ongoing | Limited questions daily, advertisements, basic problem-solving |
Prices shown are accurate as of this guide's publication. Always verify current pricing in-app or within your app store before purchasing, as promotional offers and regional rates may vary.
How to cancel Gauthmath on the web platform
Cancelling directly through Gauthmath's website is often the fastest route to stop automatic renewal.
Step one: log into your Gauthmath account
Open your web browser and navigate to the Gauthmath website. Enter your email address and password to log in. If you originally created your account using Google, Apple, or WeChat, use the same login method to access your account securely.
Step two: access your account settings
Once logged in, look for "Settings" or a gear icon, typically located in the top navigation menu or within your user profile section. Select this option to open your account management dashboard.
Step three: locate subscription management
Within settings, find the section labeled "Premium Services," "Subscriptions," "Billing," or "Payment Methods." You should see your active Gauth PLUS subscription displayed with its current renewal date and amount.
Step four: initiate cancellation
Select the "Cancel" button next to your active subscription. Gauthmath may ask you to confirm your decision or provide feedback about why you are leaving. Complete these prompts to finalize your cancellation request.
Step five: confirm the cancellation
Gauthmath will send a confirmation email to your registered email address. Check your inbox and spam folder for this email. The message should state your cancellation effective date and confirm that no further charges will occur after your current billing period ends.
How to cancel Gauthmath via apple app store
If you subscribed through Apple's App Store, you must cancel directly within the App Store, not within Gauthmath itself.
Step one: open the app store
On your iPhone, iPad, or Mac, launch the Apple App Store application. In the bottom navigation, tap the profile icon (your account avatar).
Step two: access your subscriptions
Tap "Subscriptions" to view all active and past subscriptions linked to your Apple ID.
Step three: select Gauthmath
Find "Gauthmath" in your subscription list and tap it to open the subscription details page.
Step four: cancel the subscription
Tap "Cancel Subscription." Apple will ask you to confirm by selecting "Confirm Cancellation." Your subscription will terminate at the end of your current billing cycle, and no further charges will apply.
Step five: verify cancellation
Return to your subscriptions list. Gauthmath should now show a status of "Expires on [date]" rather than "Renews on [date]." Check your email for Apple's cancellation confirmation.
How to cancel Gauthmath via google play store
If you purchased your Gauthmath subscription through Google Play, you must cancel your subscription within the Google Play Store application.
Step one: open google play store
On your Android device, launch the Google Play Store app. Tap your profile icon in the top-right corner.
Step two: access subscription settings
Select "Subscriptions" from the menu. You will see all active subscriptions associated with your Google account.
Step three: select Gauthmath
Tap "Gauthmath" from your active subscriptions list.
Step four: cancel the subscription
Tap "Cancel Subscription." The system will prompt you to confirm. Select "Yes, cancel subscription" to proceed.
Step five: verify your cancellation
After confirmation, Google Play will email you a cancellation receipt. Your Gauthmath Premium access will end on your current billing date, and Google Play will not renew the subscription.
Your legal position as a singapore consumer
Singapore's Consumer Protection (Fair Trading) Act establishes your rights as a purchaser of digital services like Gauthmath.
What the law protects you against
The Consumer Protection (Fair Trading) Act prohibits unfair contract terms, misleading advertisements, and deceptive business practices. This means Gauthmath cannot hide cancellation procedures, make false claims about their service, or bind you to cancellation terms that are unreasonably difficult to meet. Furthermore, the legislation ensures that any contract term that significantly favours the business and disadvantages you as a consumer may be deemed unfair and unenforceable.
Your legal position on refunds
Under Singapore law, refunds for digital services are not automatic simply because you cancel. The Consumer Protection (Fair Trading) Act does not grant statutory refund rights for digital content you have already accessed. However, you retain the right to cancel future automatic renewals immediately. Consequently, if Gauthmath continues charging you after you have submitted a cancellation request, you have grounds to escalate a complaint to the Consumers Association of Singapore (CASE), which investigates unfair practices and unresolved disputes.
Your right to evidence
You have the right to request written confirmation of your cancellation from Gauthmath. Keep all cancellation confirmation emails, screenshots of your account settings showing "Expires on" dates, and bank statements showing the date charges stopped. This documentation protects you if a dispute arises and strengthens your position if you escalate to CASE.
What happens after you cancel Gauthmath
Cancelling your subscription does not immediately remove your access; instead, it stops automatic renewal.
Access during your final billing period
You retain full premium access to Gauthmath until your current billing period ends. If your renewal date is 15 March and you cancel on 1 March, you can continue using all Gauth PLUS features until 15 March. On 15 March, your account automatically downgrades to the free tier.
The downgrade to free tier
After your final billing period expires, you will still have access to Gauthmath via the free tier. This means you can continue solving problems, but you will see advertisements and face daily question limits. Your account data, history, and profile remain intact.
Reactivating your subscription
You can resubscribe to Gauth PLUS at any time by following the same purchase process you used initially. No penalty or "reactivation fee" applies.
Refund policy and what you need to know
Gauthmath's refund policy is restrictive, and understanding it before you cancel helps you manage expectations.
Standard refund terms
Gauthmath does not issue refunds for unused days in your current subscription period. If you paid for a month and cancel after two weeks, you will not receive a refund for the remaining two weeks. This is standard practice for digital subscriptions in Singapore and complies with the Consumer Protection (Fair Trading) Act.
Circumstances for potential refunds
Refunds may be considered if Gauthmath fails to deliver the service as promised (such as widespread outages lasting several days), if you were charged twice due to a system error, or if you cancelled within a statutory cooling-off period (though this rarely applies to app subscriptions). In these cases, contact Gauthmath's support team with evidence of the issue.
How to request a refund
Email Gauthmath's support team at the address provided in Section 9 of this guide. Include your account email, subscription plan, billing date, amount charged, and a clear explanation of why you believe a refund applies. Provide screenshots of your account and bank statement as evidence. Allow 5 to 7 business days for a response. If Gauthmath refuses and you believe the refusal is unfair, escalate to CASE.
Common mistakes to avoid when cancelling
Cancelling correctly is straightforward if you avoid these common pitfalls. Rest assured that most issues can be resolved with clear documentation.
Cancelling in the wrong location
Many users delete the Gauthmath app thinking this cancels their subscription. Deleting the app does not stop automatic renewal; you must cancel the subscription within the platform where you purchased it (web, App Store, or Google Play). Verify your cancellation by logging back into the account or checking your subscription settings in your app store.
Failing to confirm cancellation before the renewal date
Do not assume your cancellation is complete until you receive written confirmation. If you do not hear from Gauthmath within 24 hours, log back into your account to verify the subscription status displays "Expires on [date]" rather than "Renews on [date]."
Cancelling too close to your billing date
Cancellations processed within 24 hours of your renewal date may not be registered in time, resulting in an unexpected charge. Yafee advises cancelling at least five business days before your renewal date to allow processing time.
Not keeping cancellation records
Save all confirmation emails, screenshots of your account settings, and bank statements showing when charges ceased. These records protect you if Gauthmath claims they never received your cancellation request.
Assuming your saved payment method is updated
If you change your credit card or bank account, update your saved payment method in Gauthmath's settings immediately. If your old card is still on file and becomes invalid, Gauthmath may attempt recovery charges that could trigger unnecessary fees or declines.
Comparison table: subscription options and alternatives
Before finalizing your cancellation, consider whether staying on the free tier or exploring alternatives makes sense for your situation.
| Option | Cost (SGD) | Best for | Key trade-offs |
|---|---|---|---|
| Keep Gauth PLUS monthly | S$6.98/month | Frequent users needing ad-free, unlimited access | Recurring charges; no refund for unused time |
| Switch to Gauth PLUS annual | S$49.98/year | Heavy users wanting a discount | Larger upfront commitment; no refund if you cancel early |
| Downgrade to free tier | S$0 | Occasional users comfortable with limitations | Daily question limits; advertisements; slower tutor access |
Contact Gauthmath for cancellation support and disputes
If you encounter resistance when cancelling, need to dispute a charge, or require written confirmation, contact Gauthmath directly using the address below.
Official cancellation and support address
Send cancellation requests or dispute inquiries to:
Gauthmath Support
1 Raffles Quay
Singapore
Include your full name, account email address, subscription plan, billing date, and a clear statement of your request (cancellation, refund inquiry, or charge dispute). Allow 5 to 7 business days for a response.
Escalation to CASE if Gauthmath does not respond
If Gauthmath fails to respond to your cancellation request or dispute within 7 business days, escalate to the Consumers Association of Singapore (CASE). CASE investigates complaints of unfair practices, hidden charges, and unresolved contract disputes. You can lodge a complaint at case.org.sg or contact them directly. CASE's intervention is free and carries weight with businesses in Singapore.
Summary: your next steps to cancel Gauthmath
Cancelling Gauthmath protects you from unexpected recurring charges while allowing you to retain full premium access until your current billing period ends. Follow the procedure for your chosen platform (web, Apple App Store, or Google Play), verify cancellation by checking your account or app store settings within 24 hours, and save all confirmation emails for your records. If Gauthmath continues charging after you have cancelled, contact them with your evidence and escalate to CASE if they fail to respond within 7 business days.
Yafee has helped thousands of consumers in Singapore understand their cancellation rights, navigate subscription platforms, and resolve disputes with digital service providers. Whether you are cancelling due to cost, service quality, or a change in circumstances, your consumer rights are protected under Singapore law. Take action today, verify your cancellation, and regain control of your subscriptions. For further guidance on cancelling other services or protecting your digital consumer rights, visit Yafee.com-your trusted partner in consumer contract law and subscription management.
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