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Frequently asked questions
Cancel Peoplehr: The Right Way
How to cancel Peoplehr in singapore and protect your data
What is Peoplehr and why organisations use it
Peoplehr is a cloud-based human resources management platform that centralises employee records, leave requests, performance evaluations and onboarding workflows. Rather than juggling spreadsheets and separate tools, your team accesses one integrated system through a web browser or mobile app. Subscriptions renew automatically each billing cycle unless you actively cancel, which is why understanding your options matters before you commit.
How Peoplehr operates as a service
As a software-as-a-service (SaaS) product, Peoplehr runs entirely in the cloud. You do not install software on your computer; instead, your team members receive individual user accounts with role-based permissions that control which data each person can view or edit. This architecture means your HR data lives on Peoplehr's servers, not yours, which affects what happens to your information when you cancel. The platform offers different pricing tiers based on the number of users and features you need, with costs typically billed monthly or annually.
Where subscriptions originate
You may have purchased Peoplehr directly through their website, or through the Apple App Store or Google Play Store. This distinction is crucial: app store cancellations are governed by Apple's or Google's policies, not Peoplehr's own terms. Direct web subscriptions are managed entirely by Peoplehr's billing system. Confirming your subscription source before you begin the cancellation process saves time and prevents confusion.
Your consumer rights under singapore law
Singapore's Consumer Protection (Fair Trading) Act protects you when you purchase goods and services, including software subscriptions like Peoplehr.
Key protections that apply to your subscription
Under the Consumer Protection (Fair Trading) Act, the supplier (Peoplehr) must provide services with reasonable care and skill. If Peoplehr fails to do so-for example, if the platform becomes unavailable for extended periods or loses your data without warning-you may have grounds to claim a refund or compensation. The legislation also requires transparent pricing and clear cancellation terms. If Peoplehr's cancellation process is deliberately obscured or made unreasonably difficult, this breaches the fair trading obligation. The Competition and Consumer Commission of Singapore (CCCS) enforces these protections and investigates complaints of unfair commercial practices.
Your legal position when cancelling
You have the right to cancel your subscription at any time, provided you follow the correct procedure and meet any notice period specified in your contract. If you signed a fixed-term contract-for example, a 12-month agreement-Peoplehr may legitimately charge a cancellation fee or require you to pay through the end of the term, but only if this was disclosed clearly before you subscribed. If you are on a rolling monthly subscription with no fixed term, you generally owe only one month's notice. If Peoplehr refuses to cancel your account or continues billing after you have submitted a valid cancellation request, lodge a complaint with the CCCS, which has authority to investigate and compel refunds.
Reasons organisations decide to cancel Peoplehr
Before you proceed with cancellation, clarifying your motivation helps you plan your exit and assess whether cancellation is truly the right decision.
Common triggers for moving away
You might cancel because your company has outgrown Peoplehr's feature set and requires advanced workforce analytics or custom reporting that the platform does not offer. Conversely, you may find that Peoplehr includes costly features your organisation does not need, making the subscription uneconomical. Some businesses cancel when they identify a competitor with lower pricing, better mobile app performance, or integrations with your existing payroll or accounting software. Mergers, restructures or decisions to manage HR functions in-house also prompt cancellations. Others cancel because customer support responsiveness has declined or technical issues have disrupted your operations.
Critical questions before you cancel
Ask yourself: Can I export employee data in a portable format (CSV or XML) that my new system will accept? How much notice must I provide-does my contract require 30 days, 60 days or immediate cancellation? Am I within a fixed contract term, or am I on a month-to-month rolling subscription? Do I have unused prepaid credits or a remaining balance? Have I involved all stakeholders (finance, HR leadership, line managers) in the decision? Answering these questions upfront ensures you avoid unexpected charges and data loss. Yafee recommends documenting your answers so you can reference them if a dispute arises later.
How to cancel Peoplehr: step-by-step instructions
Your cancellation method depends on whether you subscribed directly through Peoplehr's website or via an app store.
Cancel a direct Peoplehr web subscription
Follow these steps if you signed up through Peoplehr's website and receive invoices directly from them.
- Log in to your Peoplehr account with your email address and password.
- Visit the Peoplehr web platform at the URL provided in your welcome email.
- If you have forgotten your password, click the "Forgot password?" link and follow the reset instructions sent to your email.
- Navigate to Account Settings or Billing in the main menu.
- Look for a gear icon, profile icon, or "Settings" option, typically located in the top right corner of the dashboard.
- Select "Billing," "Subscription," "Account Management," or a similar option depending on your interface version.
- Locate the subscription management area and review your current plan.
- You should see your plan name, billing frequency (monthly or annual), renewal date and amount charged.
- Note the exact renewal date-cancellation after this date may incur an additional charge.
- Click the option to cancel, downgrade or change your plan.
- This button may be labelled "Cancel subscription," "End plan," "Downgrade" or "Manage subscription."
- Some versions require you to click "Edit" before a cancel option appears.
- Review any exit survey or retention offer and confirm your cancellation.
- Peoplehr may ask why you are leaving-responding is optional but helps them understand customer needs.
- They may offer a discount, extended trial or downgrade option; decline these only if you are certain you want to exit completely.
- Verify that automatic renewal is disabled and note your cancellation date.
- Look for confirmation text stating "Your subscription will end on [date]" or "Automatic renewal is off."
- Save or screenshot this confirmation-you will need it if billing continues after cancellation.
Cancel an app store subscription to Peoplehr
If you subscribed through Apple App Store or Google Play, follow the app store's procedure instead of Peoplehr's website process.
- On iPhone or iPad, open the Settings app and tap your name at the top.
- Navigate to "Subscriptions" and locate Peoplehr in the list.
- Tap the subscription and select "Cancel Subscription" or "Turn Off Auto-Renewal."
- Confirm the cancellation when prompted.
- On Android devices, open the Google Play Store app.
- Tap the profile icon in the top right, then select "Payments and subscriptions."
- Choose "Subscriptions" and tap the Peoplehr subscription.
- Select "Cancel subscription" and confirm.
- Screenshot or save the cancellation confirmation from your app store account.
- Apple and Google will send a confirmation email; retain this for your records.
- Verify that the subscription no longer appears under "Active subscriptions."
Contact Peoplehr support if the above steps do not work
If you cannot locate a cancellation button or the process fails, email Peoplehr's support team directly.
- Gather your account information: your registered email address, company name and account number (found on your invoice).
- This information speeds up the support team's response.
- Send an email to Peoplehr's support address requesting cancellation.
- Write a clear subject line: "Request to cancel subscription for [your company name]."
- Include the account details above and your requested cancellation date.
- State your intention to cancel and ask for written confirmation once the cancellation is processed.
- Keep all email correspondence with Peoplehr.
- If billing continues after your cancellation request, this email proves you submitted a valid cancellation instruction.
- Yafee advises retaining these emails for at least 12 months after cancellation.
Pricing and billing timeline for Peoplehr in singapore
Understanding Peoplehr's cost structure and billing cycle clarifies when charges stop after you cancel.
| Billing period | Charge frequency | Cancellation timing | When access ends |
|---|---|---|---|
| Monthly subscription | SGD amount billed monthly | Submit before monthly renewal date | End of current billing month |
| Annual subscription | SGD amount billed once per year | Submit 30 days before renewal (verify contract) | End of contract year or immediate (per terms) |
| App Store (via Apple/Google) | Varies by plan tier | Cancel via app store settings | Access ends at next billing date |
| Fixed-term enterprise contract | Agreed amount, often quarterly or annually | As specified in signed contract (typically 90 days notice) | As specified in contract or immediately if early exit clause applies |
The exact amount you are charged and any early cancellation fees depend on your specific agreement. Yafee recommends reviewing your original contract or invoice to confirm your billing frequency and any minimum term obligations before you cancel.
What happens to your data after cancellation
Data security and retrieval are critical concerns when you leave any HR platform.
Exporting your employee records before you cancel
Once your subscription ends, you may lose access to historical employee data stored in Peoplehr. Before you cancel, export all essential records-employee details, leave balances, performance reviews, training records and salary information. Log into your Peoplehr account, navigate to the data export or reporting section and download your records in CSV, Excel or XML format. Test the exported files to ensure they are complete and compatible with your new system. Yafee strongly advises completing this step at least 5 working days before your cancellation takes effect, so you have time to troubleshoot if the export is incomplete.
Retention of data after access ends
Most SaaS providers, including Peoplehr, retain your data for a limited period after cancellation-typically 30 to 60 days-in case you change your mind or need to retrieve forgotten information. After this grace period, your data may be permanently deleted. If you think you might resubscribe, contact Peoplehr in writing during the grace period to confirm the data retention timeline and request an extension if needed.
Refunds and credit after cancellation
Your refund eligibility depends on your contract terms and whether you cancel mid-cycle.
When Peoplehr will refund your money
If you cancel before your next billing date on a monthly subscription, Peoplehr will typically not charge the next month, so no refund is necessary-your access simply ends on schedule. If you cancel partway through an annual subscription and your contract permits mid-term cancellation without penalty, you may be entitled to a pro-rata refund for unused months. For example, if you paid SGD 1,200 for a 12-month subscription and cancel after 6 months, you might receive SGD 600 back, though this depends entirely on your contract terms.
Claiming a refund if you are due one
Request a refund explicitly in your cancellation email to Peoplehr, stating the amount you believe is owed and the calculation (unused months or days multiplied by your monthly rate). Peoplehr typically processes refunds within 5 to 10 business days if they agree your claim is valid. The refund will be credited to your original payment method (credit card or bank account). If Peoplehr refuses a refund you believe you are entitled to under your contract or under consumer protection law, you have the right to escalate your complaint to the CCCS. Yafee recommends sending your refund request via email so you have written proof of your claim and the date you submitted it.
Common mistakes to avoid when cancelling Peoplehr
Cancellations often stumble not because the process is hard, but because people overlook critical details.
Forgetting to disable auto-renewal before the billing date
The single most common error is submitting a cancellation request but failing to confirm that automatic renewal has been switched off in your account settings. You may receive an email asking you to confirm your cancellation, or the system may process a final charge before access ends. Log back into your Peoplehr account within 24 hours of cancelling and verify that the renewal toggle is "Off" and the next billing date has been removed. Take a screenshot of this confirmation-it proves you tried to prevent unwanted charges.
Neglecting to export data before access closes
Once your subscription ends, your login credentials may stop working immediately, locking you out of your account and your data. Export all employee records, leave histories, performance reviews and custom reports before your cancellation takes effect. If you realise after cancellation that you missed critical data, contact Peoplehr support urgently and request a temporary login extension. This extension is not guaranteed, but some providers grant 7-day grace periods if you ask within 48 hours of losing access.
Cancelling without understanding contract exit clauses
If you signed a fixed-term contract (e.g., 12 months) with Peoplehr, early termination may trigger a penalty. Some contracts allow cancellation only at the renewal date; others permit early exit but charge a percentage of remaining fees. Read your contract's termination clause thoroughly before you submit a cancellation request. If the clause seems unfair or if Peoplehr has failed to deliver the promised service quality, document this and reference it in your cancellation email-it may give you grounds to argue that the penalty should not apply.
Not keeping written evidence of cancellation
Verbal cancellation requests or phone calls leave no trace if a dispute later arises. Always submit cancellation via email or through the platform's documented cancellation process, and always save the confirmation. If Peoplehr claims it never received your cancellation request and continues billing, your written evidence is your only proof of timely notice. Yafee advises taking screenshots of the final cancellation confirmation page and saving all emails from Peoplehr confirming that your subscription has ended.
After cancellation: your next steps
The work does not end once Peoplehr confirms your cancellation-secure your transition and protect your ongoing HR operations.
Transition to a new HR system
Implement your new HR platform before your Peoplehr access closes. Test the import of your exported data to ensure all employee records, leave balances and historical information migrate correctly. Train your team on the new system's interface and workflows. During the transition period, maintain a parallel backup of critical data-do not rely solely on the new system until you have verified that all information has been correctly transferred. Yafee recommends running both systems in parallel for at least one payroll cycle to catch any gaps.
Verify that billing has stopped
Monitor your bank account and credit card statements for 60 days after your cancellation date. If a charge from Peoplehr appears after your confirmed cancellation, contact your bank or credit card issuer immediately to dispute the transaction. Simultaneously, email Peoplehr's support team with your cancellation confirmation and demand an explanation and refund. If Peoplehr does not refund within 7 days, file a complaint with your bank's dispute resolution department and escalate the matter to the CCCS.
Update your vendor and compliance records
Notify your finance team that Peoplehr is no longer an active subscription and has been removed from your approved vendor list. Update your data protection records (if you completed a Data Processing Agreement with Peoplehr) to reflect the end of data processing and the deletion timeline. For audit purposes, retain your cancellation confirmation and final invoice for at least 3 years.
Checklist: before, during and after cancellation
| Stage | Action | Deadline |
|---|---|---|
| Before | Review contract for exit clauses and notice period | Immediately |
| Before | Export all employee data (records, leave, reviews, reports) | 5 days before cancellation |
| Before | Test exported data in your new HR system | 3 days before cancellation |
| Before | Obtain approval from finance and HR leadership | Before submitting cancellation |
| During | Submit cancellation via email or platform; request written confirmation | According to contract notice period |
| During | Verify that auto-renewal is disabled in account settings | Within 24 hours of submission |
| After | Monitor bank account for unexpected charges | 60 days after cancellation |
| After | If charged after cancellation, dispute transaction and escalate to CCCS if unresolved | Within 10 days of charge |
| After | Archive cancellation email and final invoice for compliance | Within 30 days of cancellation |
Peoplehr contact information and cancellation address
If you need to contact Peoplehr to submit a cancellation request or resolve a billing issue, use the following information.
Official Peoplehr address in singapore
Peoplehr Singapore
7500A Beach Road
#11-320 The Plaza
Singapore 199591
Send written cancellation requests and formal complaints to this address via registered mail or courier so you have proof of delivery. Include your account email address, company name, account number and a clear statement that you are requesting immediate cancellation of your subscription. Request written acknowledgement of receipt.
How to escalate if Peoplehr refuses to cancel
If Peoplehr does not respond to your cancellation request within 7 days, or if they refuse to cancel without a valid contractual reason, file a complaint with the Competition and Consumer Commission of Singapore (CCCS). The CCCS investigates breaches of the Consumer Protection (Fair Trading) Act and can compel businesses to honour valid cancellation requests and issue refunds. You can lodge a complaint online at www.cccs.gov.sg or by calling 6100 1800. Provide your account details, copies of your cancellation request, and evidence that Peoplehr has not complied.
Summary: taking control of your Peoplehr cancellation
Cancelling Peoplehr is straightforward once you understand the correct process and your legal protections. Whether you cancel a direct web subscription or an app store purchase, verify your billing cycle, export your data, and document every step. The Consumer Protection (Fair Trading) Act ensures you have the right to cancel, and the CCCS will enforce that right if Peoplehr refuses. Yafee has helped thousands of consumers navigate cancellations of SaaS platforms and business software, and our experience confirms that advance planning and written communication eliminate 90 percent of billing disputes. By following the steps and checklists above, you will protect your data, avoid unexpected charges and move confidently to your next HR system. Yafee's guides ensure you understand both the legal framework and the practical reality, so you cancel on your terms, not the company's.