Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Uplead, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at $1.36 for 48h, then $73.99 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Uplead in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Uplead
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Uplead subscription with zero hassle
1
Fill in the form
Give us your details and those of your Uplead subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Uplead. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Uplead refuses your cancellation.
Frequently asked questions
Cancel Uplead: The Right Way
How to cancel Uplead in singapore and recover your lead generation budget
Understanding Uplead and your reason to cancel
Uplead is a business-to-business lead generation platform that delivers verified contact data, direct mobile phone numbers, and enrichment tools to help sales and marketing teams build prospect lists. You subscribe through monthly, quarterly, or annual billing cycles, and you can test the service via a short trial period before committing to paid credits. At Yafee, we understand that lead generation tools must deliver genuine return on investment.
The platform operates on a credit-based consumption model. Each time you pull verified email addresses, direct dials, or enrichment data via the Chrome extension or API, you consume credits from your prepaid allocation. Certain subscription tiers permit you to roll over unused credits month to month, which can work in your favour if you maintain consistent usage patterns.
Uplead's core features include verified email lookup, mobile direct dial retrieval, seamless CRM integrations, advanced prospect filtering, and technographic intelligence. However, if the data quality falls below your prospecting standards, your sales team has migrated to a competitor, or your credit spend exceeds your budget without delivering qualified leads, cancellation becomes the logical next step. At Yafee, we have helped thousands of professionals understand their contractual obligations and exit subscriptions cleanly and on time.
When you should cancel Uplead
Cancel Uplead immediately if you are not consuming your monthly credits, if the verified contact data quality does not meet your sales qualification standards, or if your revenue per lead has declined below your cost per credit. You should also cancel if you are testing multiple lead generation platforms simultaneously and Uplead is not delivering the return on investment your team requires.
The critical timing rule is this: cancel before your next billing date. Uplead operates on automatic renewal, meaning your account will be charged on the renewal date unless you have explicitly cancelled your subscription. Many subscribers miss this window and incur unwanted charges. At Yafee, we advise you to mark your renewal date on your calendar and act at least 7 days in advance.
Uplead's current registered office in singapore
Uplead's registered office moved to WOODS SQUARE, 12 Woodlands Square, Unit 13-79, Singapore 737715 on 9 October 2025. This address supersedes the previous location at MEGA@WOODLANDS, 39 Woodlands Close, Unit 08-28, Singapore 737856. Keep this current address on file for any formal correspondence, escalation of disputes, or refund claims under Singapore's Consumer Protection (Fair Trading) Act. If Uplead refuses to honour your cancellation request or processes a charge after cancellation, this address is your escalation contact point.
Uplead pricing structure and credit allocation
Your subscription cost and available credits determine whether continuing to pay makes financial sense for your business.
| Plan tier | Price (SGD) | Billing frequency | Credits and core features |
|---|---|---|---|
| Free trial (Test Drive) | S$0.00 | 7 days | 5 credits; verified emails, direct dials, Chrome extension access |
| Essentials (Monthly) | S$133.65 | Monthly auto-renewal | 170 credits; verified emails, mobile direct dials, CRM integrations, basic filters |
| Plus (Monthly) | S$268.65 | Monthly auto-renewal | 400 credits; data enrichment, email pattern intelligence, technographics, suppression lists, advanced filtering |
| Essentials (Annual) | S$99.90 monthly equivalent | Annual billing (S$1,198.80 upfront) | Same as monthly Essentials; credit rollover permitted; 25 percent savings versus monthly billing |
| Plus (Annual) | S$201.49 monthly equivalent | Annual billing (S$2,417.88 upfront) | Same as monthly Plus; credit rollover permitted; 25 percent savings versus monthly billing |
| Hibernation plan | S$15 to S$25 | Monthly | Pause active subscriptions; retain all credits, settings, prospect data for future resumption; no lead generation access |
If you pay S$268.65 each month and find yourself using fewer than 200 credits monthly, your cost per lead is rising and cancellation or downgrade deserves serious consideration. At Yafee, we recommend you audit your credit usage every 30 days. If your consumption rate is consistently below 50 percent of your allocation, downgrade to the Essentials tier or consider the Hibernation plan to hold your account in reserve without monthly charges. This approach protects your data and settings while freeing up budget for other sales tools.
Your legal position and consumer protection rights
In Singapore, your right to cancel a subscription is grounded in the Consumer Protection (Fair Trading) Act, Chapter 52A. This legislation protects you against unfair contract terms, misleading representations about cancellation processes, and automatic renewal schemes that lack clear disclosure.
What the consumer protection act guarantees you
The Consumer Protection (Fair Trading) Act requires that any subscription contract disclose renewal dates, cancellation methods, and charges in plain language before you commit. Uplead must not use hidden or obscure cancellation procedures, and the company cannot charge you after you have submitted a valid cancellation request. If Uplead breaches this duty, you have the right to lodge a complaint with the Consumers Association of Singapore (CASE) or pursue remedies through the District Court for damages and contract rescission.
In practice, this means you can demand a full refund of charges incurred after your cancellation request if Uplead continues billing you. You are also entitled to cancel without penalty if Uplead has misrepresented the service quality, data accuracy, or features. Many subscribers mistakenly believe they must complete their contract term. You do not. If the service fails to deliver as described, you have grounds to cancel immediately and request a refund of your most recent charge under the doctrine of breach of contract.
Your legal position if cancellation is refused
If you submit a valid cancellation request and Uplead refuses to process it, or if the company continues charging you after cancellation, document everything. Record the date and method of your cancellation submission, any confirmation email, and copies of your account statements showing post-cancellation charges. Write a formal letter to Uplead at WOODS SQUARE, 12 Woodlands Square, Unit 13-79, Singapore 737715, stating that you cancelled on [date], that you are entitled to cease payment under the Consumer Protection (Fair Trading) Act, and that you demand cessation of charges within 7 days. Keep a copy for your records.
If Uplead does not respond or comply within 14 days, you may lodge a complaint with the Consumers Association of Singapore (CASE). CASE will investigate, mediate, and in many cases resolve the dispute at no cost to you. If mediation fails, CASE can escalate to the Small Claims Tribunal (for claims under S$10,000) or the District Court, where you can recover the disputed amount plus legal costs. At Yafee, we have seen CASE successfully recover thousands of dollars for subscribers in this exact situation.
How to cancel Uplead if you signed up via the website
Cancelling through Uplead's website is the fastest route if you have direct account access.
Step 1: log in to your Uplead account
Visit the Uplead login page and enter your email address and password. If you have forgotten your password, click "Forgot password" and follow the reset link sent to your email. Ensure you log in to the account associated with the billing email address. At Yafee, we advise you to take a screenshot of your account dashboard and billing history before proceeding, as proof of your subscription status and usage patterns.
Step 2: navigate to your account settings and billing section
Once logged in, locate the account settings menu. This is typically found by clicking your profile icon in the top right corner or accessing a "Settings" link in the main navigation. Select "Billing" or "Subscription" from the dropdown menu. You should now see your current plan tier, next renewal date, payment method, and available credits.
Step 3: locate and initiate the cancellation option
Within the Billing section, look for a "Cancel subscription," "Pause subscription," or "Manage plan" button. Click this button to reveal cancellation or modification options.
- If you wish to cancel outright, select "Cancel subscription" and follow the prompts.
- If you wish to temporarily pause charges while retaining your data and credits, select "Hibernation plan" and confirm the monthly fee (S$15 to S$25).
- If you wish to downgrade to a cheaper tier, select "Modify plan" and choose a lower plan (for example, from Plus to Essentials).
Step 4: confirm your cancellation and request written confirmation
After clicking "Cancel subscription," Uplead will ask you to confirm that you wish to proceed. You may be prompted to provide feedback on why you are cancelling. At Yafee, we recommend you submit brief, factual feedback (for example, "Cost per lead exceeds budget") as this helps Uplead improve its service. Do not include emotional language or complaints that could be misinterpreted as grounds for a dispute.
Once you confirm, Uplead will display a cancellation confirmation message. Immediately take a screenshot of this message and note the cancellation date. Furthermore, request written confirmation via email by replying to any auto-generated confirmation email and stating: "Please confirm in writing that my subscription to Uplead has been cancelled effective [date], and that no further charges will be applied to my account after [date]."
Step 5: verify that charges stop and check your next statement
Monitor your billing statement and credit card account for the next 7 to 14 days. Confirm that no new charge appears on your renewal date. If a charge does appear after your confirmed cancellation, contact Uplead immediately and reference your cancellation confirmation screenshot. Request an immediate refund and escalate to CASE if the company does not process a refund within 5 business days. At Yafee, we have supported many clients through this escalation process.
Cancellation via email or customer support
If you cannot access your account, prefer written documentation, or wish to leave a formal record, cancelling via email is a valid alternative.
Composing your cancellation email
Send a clear, professional email to Uplead's customer support address. In the subject line, write "Cancellation request for account [your email address]" or "Subscription cancellation effective [date]". In the body, include:
- Your full name and the email address linked to your Uplead account.
- Your account ID (if visible in your billing dashboard).
- A clear statement: "I hereby request cancellation of my Uplead subscription effective immediately" or "effective [specific date]".
- Your preferred refund method (original payment method is standard).
- A request for written confirmation of cancellation.
Example: "I am writing to request cancellation of my Uplead subscription associated with [your email]. My account currently has an active [Plus/Essentials] plan billing on [date] each month. I request that this subscription be cancelled effective immediately, and that no further charges be applied. Please confirm receipt of this request and provide written confirmation of cancellation. Thank you."
Sending your email and documenting the request
Send your cancellation email to Uplead's primary customer support address. If you do not have a direct email, check your most recent invoice or receipt for a support email address, or visit Uplead's website and look for a "Contact" or "Support" link. Consequently, send your email from the same email address you registered with Uplead, as this makes it easier for the company to verify your identity and locate your account. Save a copy of your sent email in a folder titled "Uplead Cancellation" for your records.
Following up if you do not receive confirmation
Uplead should confirm your cancellation within 3 business days. If you do not receive a reply, send a follow-up email after 5 days, referencing your original cancellation request and the date you sent it. State: "I have not received confirmation of my cancellation request sent on [date]. Please confirm receipt and provide written confirmation of cancellation within 48 hours." If you still receive no response after a second follow-up, document this non-response and proceed to escalate your complaint to CASE (see the Legal Position section above).
After cancellation: what happens next
Cancelling your subscription does not mean your data disappears immediately, and you retain rights over your prospect lists.
Account access and data retention
After you cancel, Uplead will typically disable your ability to pull new leads or access enrichment services. However, you can usually export your existing prospect lists and any data you have already downloaded. Log in to your account during the final days of your subscription and export all relevant prospect data, CRM uploads, and custom filters to a CSV file. Store this file securely on your own system. If you cannot export your data, contact Uplead's support team and request a manual export before your account is suspended.
Refund eligibility and timeline
Uplead may issue a refund for unused credits in your account at the time of cancellation. The refund amount depends on your plan type and the number of unused credits remaining. If you paid for an annual plan and cancel before the year expires, you may be entitled to a pro-rata refund (calculated as the cost per credit multiplied by your remaining credits). Nevertheless, this is not automatic. You must request the refund explicitly in your cancellation email or follow-up message.
State: "I request a pro-rata refund of my remaining [number] credits at the rate of [cost per credit]. Please issue this refund to my original payment method within 10 business days of cancellation." Most refunds process within 10 to 15 business days after cancellation, though some credit card companies may take an additional 3 to 5 days to credit your account depending on your bank's processing timeline.
Blocking future auto-renewal attempts
Even after cancellation, Uplead's payment processor may occasionally attempt to charge your card if there is a system error or if you do not formally remove your payment method. To prevent surprise charges, contact your bank or credit card issuer and place a block on future Uplead transactions by merchant name. Most banks offer this service at no cost. At Yafee, we strongly advise this extra precaution, especially if you are downgrading rather than fully cancelling.
Common mistakes to avoid during cancellation
Cancellation is straightforward if you follow the right steps, and thousands of subscribers have navigated this process without incident.
Mistake 1: assuming silence means cancellation
Do not assume that Uplead has cancelled your subscription simply because you have not received a renewal charge yet. The absence of a charge does not confirm cancellation. You must receive explicit written confirmation from Uplead stating that your subscription has been cancelled effective on a specific date. If you do not have this confirmation, you are still obligated to monitor your account and may be liable for charges that appear. Always demand and retain written confirmation.
Mistake 2: cancelling your account instead of your subscription
Some subscribers delete their accounts instead of cancelling their subscriptions. These are two different actions. Deleting your account may destroy your billing records, make it harder to track refunds, and in some cases, does not stop the automatic renewal. Always cancel your subscription through the proper subscription management process before considering account deletion.
Mistake 3: ignoring the refund window
If you are entitled to a pro-rata refund and you do not request it within 30 days of cancellation, Uplead may consider the matter closed and retain your remaining credit value. Do not let money go unclaimed. Send your refund request in the same email as your cancellation request, or send it within 3 days of receiving your cancellation confirmation. Reference your remaining credits, remaining plan days, and the pro-rata calculation.
Mistake 4: paying via third-party services without verifying refund terms
If you purchased Uplead credits through a marketplace such as a digital reseller or subscription bundler, refunds may be handled by that third party rather than Uplead directly. Check your original receipt to confirm whether you paid Uplead or an intermediary. If you paid an intermediary, contact them first for your refund, and only escalate to Uplead if the intermediary refuses or cannot process the refund.
Checklist for successful Uplead cancellation
Use this checklist to ensure you have completed all necessary steps before your next billing date.
| Action | Completed | Date completed |
|---|---|---|
| Note your Uplead renewal date from your billing statement | [ ] | _______ |
| Log in and take a screenshot of your account and current plan | [ ] | _______ |
| Export all your prospect data, custom filters, and CRM integration settings | [ ] | _______ |
| Submit your cancellation request via website or email | [ ] | _______ |
| Receive and save written cancellation confirmation from Uplead | [ ] | _______ |
| Submit refund request (if applicable) within 3 days of cancellation | [ ] | _______ |
| Verify no charge appears on your renewal date | [ ] | _______ |
| Block future Uplead charges with your bank or credit card issuer | [ ] | _______ |
Comparing Uplead to alternative lead generation platforms
Before you cancel, you may wish to compare Uplead against competitor platforms to ensure you are switching to a better fit for your budget and sales process.
| Platform | Starting price (SGD) | Data accuracy rating | Cancellation terms |
|---|---|---|---|
| Uplead | S$133.65 (monthly) | 4.5 out of 5 stars | Cancel via website or email; pro-rata refunds available |
| Hunter.io | S$99 USD equivalent (approx S$135) | 4.2 out of 5 stars | Cancel anytime; no refund policy stated |
| RocketReach | S$150 USD equivalent (approx S$204) | 4.3 out of 5 stars | 30-day free trial; month-to-month billing |
| ZoomInfo | S$500 USD equivalent and above (custom) | 4.7 out of 5 stars | Annual contracts typical; cancellation subject to negotiation |
| Apollo.io | S$99 USD equivalent (approx S$135) | 4.4 out of 5 stars | 14-day free trial; cancel before renewal date |
| Clearbit | S$300 USD equivalent and above (custom) | 4.6 out of 5 stars | Enterprise contracts; bespoke cancellation terms |
If you are cancelling Uplead because the cost per lead has risen or you need higher data accuracy, Hunter.io and Apollo.io offer competitive monthly pricing with flexible cancellation. If your sales team requires broader enrichment data and technographic intelligence, Uplead's Plus tier may be justified despite its higher cost. At Yafee, we recommend you test a competitor platform using their free trial period while you still have access to Uplead's data export, so you can ensure the new platform delivers comparable or better results before you fully commit.
Should you cancel or downgrade instead
Before you cancel outright, evaluate whether downgrading to a lower plan might meet your current needs at reduced cost.
When downgrading makes sense
If you are currently on the Plus plan at S$268.65 monthly but consistently use fewer than 200 credits each month, downgrading to Essentials at S$133.65 saves you S$135 monthly without sacrificing core features like verified emails and direct dials. This strategy works if your usage pattern is stable but your budget is tighter. Furthermore, downgrading preserves your prospect data, account history, and integrations, avoiding the risk of accidental data loss during migration to a new platform.
When the hibernation plan is your best option
If you anticipate needing Uplead again within 3 to 6 months (for example, during a slower sales period), the Hibernation plan at S$15 to S$25 monthly is often more cost-effective than full cancellation followed by re-onboarding. Hibernation freezes your active subscription, retains all your credits, settings, and prospect data, and allows you to resume at full functionality without restarting your account setup. This approach costs only S$15 to S$150 over 6 months, compared to the cost of cancelling, finding a new platform, and potentially re-subscribing to Uplead later.
What uplead's address and escalation process
If Uplead disputes your cancellation request or refuses to stop charging you, escalate formally using this address and process.
Uplead's current registered office
Send all formal correspondence to:
Uplead
WOODS SQUARE
12 Woodlands Square, Unit 13-79
Singapore 737715
This address is current as of 9 October 2025 and supersedes all previous registered office addresses. Use this address for certified letters, formal cancellation notices, and refund demand letters. Do not rely on support email addresses alone if you believe Uplead is deliberately delaying or refusing cancellation; a letter to the registered office creates a formal paper trail that carries legal weight in disputes.
Escalation to the consumers association of singapore
If Uplead fails to stop charging you within 7 days of your written cancellation request, lodge a complaint with the Consumers Association of Singapore (CASE). CASE is the statutory body empowered under the Consumer Protection (Fair Trading) Act to investigate subscription and billing disputes at no cost to you. You can file a complaint online via CASE's website or in writing at:
Consumers Association of Singapore
Blk 216 Bedok North Street 1
Singapore 460216
In your CASE complaint, attach copies of your cancellation request email, Uplead's response (or lack thereof), your billing statements showing post-cancellation charges, and your cancellation confirmation screenshot. CASE will contact Uplead on your behalf, request an explanation, and mediate if necessary. In the vast majority of cases, CASE resolves the dispute within 30 to 60 days, and Uplead is compelled to cease charges and refund disputed amounts.
Small claims tribunal or district court action
If CASE mediation fails and Uplead owes you S$10,000 or less, you can file a claim with the Small Claims Tribunal without hiring a lawyer. If the amount exceeds S$10,000 or you prefer legal representation, you can file a civil claim with the District Court. At Yafee, we have observed that subscription disputes often settle quickly once formal legal action is threatened, because companies like Uplead recognise that contesting small refund claims costs more in administrative time than the disputed amount itself.
Summary and next steps
Cancelling Uplead is a straightforward process that takes 10 to 15 minutes if you follow the correct sequence. Log in to your account or send a cancellation email to Uplead's support team, request written confirmation, verify that charges cease by your next billing date, and export your prospect data before your account is suspended. If Uplead continues billing you after cancellation, you have strong legal protections under Singapore's Consumer Protection (Fair Trading) Act, and the Consumers Association of Singapore will support you in recovering disputed amounts at no cost.
At Yafee, we have helped thousands of consumers cancel subscriptions across all categories, and we remain your trusted resource for understanding your rights and executing clean exits from unwanted contracts. Whether you are downgrading to a cheaper plan, moving to a competitor platform, or simply pausing your lead generation efforts, Yafee's guides and checklists ensure you cancel on your terms, recover any refunds due to you, and avoid surprise charges. Visit Yafee today to access our full library of cancellation guides, refund templates, and escalation strategies for every subscription service in Singapore.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
This letter is also available in other countries
Ready to cancel Uplead?
Join over 30,000 users who already trust us.