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Frequently asked questions
Cancel Evoice: The Right Way to Do It
How to cancel Evoice in singapore: your complete step-by-step guide
Why you might cancel Evoice
Evoice is a cloud-based virtual telephone system designed for small businesses and entrepreneurs in Singapore who need professional call routing, voicemail management, and fax-to-email functionality without expensive on-premises equipment. The platform delivers local and toll-free phone numbers, customisable greetings, call forwarding, voicemail transcription, and inbound faxing accessible from any internet-connected device.
What Evoice provides
If you manage a small operation or multiple business locations, Evoice simplifies customer communications by centralising your phone system in the cloud. However, circumstances change. Your business model may have shifted, budget constraints may have tightened, or you may have found a solution that fits your workflow better. In any case, you have the right to cancel, and Yafee is here to guide you through the process with clarity and legal precision.
Common reasons businesses cancel
Organisations typically cancel Evoice when switching to a competing VoIP provider with lower rates, consolidating tools into an integrated suite, reducing operational costs, or discovering the service no longer aligns with their communication strategy. Whatever your reason, cancellation should be straightforward and transparent.
Your consumer rights in singapore
Before you proceed with cancellation, understand the legal protections that apply to your subscription.
The consumer protection (Fair trading) act
Singapore's Consumer Protection (Fair Trading) Act protects you against unfair contract terms, misleading advertising, and unethical business practices. If Evoice has misrepresented service features, concealed cancellation fees, or locked you into a contract without transparent terms, you have grounds to challenge the company's position beyond standard cancellation channels. The Act entitles you to request a refund if you have been treated unfairly, and you may lodge a formal complaint with the Consumers Association of Singapore (CASE) if the company refuses to cooperate.
Your legal position
Evoice must disclose all charges and cancellation terms before you pay. If the company imposes a termination fee that was not clearly stated in your contract, you can dispute it with CASE. If you subscribed through the Apple App Store or Google Play Store, you are also protected by their refund policies, which typically allow refunds within 48 hours of purchase for app-based subscriptions. Document all communications, billing statements, and terms you agreed to; Yafee recommends taking screenshots of your account settings and cancellation confirmation.
Understanding evoice's billing and contract terms
Your cancellation process depends on your subscription type and payment method.
Subscription models and pricing
| Subscription type | Typical cost (SGD) | Cancellation notice period | Early termination fee? |
|---|---|---|---|
| Month-to-month plan | $29-$79/month | 30 days | None (in most cases) |
| Annual prepaid plan | $290-$790/year | 30-60 days | Possible; check your contract |
| Custom business plan | Negotiated | Varies by agreement | Varies by agreement |
| App Store subscription | Varies | Immediate | None (48-hour refund window applies) |
If you are on an annual or custom plan, you may incur an early termination fee. Check your original contract or billing page to confirm. Month-to-month subscriptions typically carry no penalty for cancellation.
How to cancel Evoice via the web account
The online account cancellation method is the fastest route if you are an account administrator.
Step 1: log in to your Evoice account
Visit the Evoice login page and enter your administrator credentials. If you have forgotten your password, click the "Forgot Password" link and reset via email confirmation. Ensure you have administrator or owner-level access; standard users cannot cancel the account.
Step 2: navigate to billing and account settings
Once logged in, locate the menu in the top-right corner or left sidebar. Select "Billing", "Account Settings", or "Plan Management". You may see tabs labelled "Subscription", "Plan", "Account Management", or "Billing Overview". Click on the option that relates to account closure or subscription management.
Step 3: select the cancel account option
Find and click "Cancel Account", "Downgrade Plan", or "Close Account". Some platforms offer a downgrade option first; this reduces your service to a lower tier but keeps the account active. Select full cancellation only if you intend to exit completely.
Step 4: confirm your cancellation request
Follow the on-screen prompts to confirm. Evoice will ask you to verify your email address and may request feedback on why you are leaving. Answer honestly; this information helps Yafee and other consumers understand service gaps.
Step 5: receive and save your confirmation email
Evoice will send a confirmation email within 24 hours. Screenshot the email and save it in a dedicated folder. You will need this proof if a billing dispute arises after cancellation.
How to cancel Evoice via app store subscriptions
If you subscribed through Apple App Store or Google Play Store, cancel directly through the app platform.
Cancellation via apple app store
Open the App Store on your iPhone or iPad. Tap your profile icon in the top-right corner, then select "Subscriptions". Find Evoice in your active subscriptions list. Tap "Edit Subscription" or "Manage Subscription", then select "Cancel Subscription" and confirm. Apple will process the cancellation immediately. You are entitled to a refund if you cancel within 48 hours of purchase; beyond that window, no refund is due, but your subscription will not renew.
Cancellation via google play store
Open the Google Play Store app on your Android device. Tap your profile icon in the top-right corner, then select "Payments and subscriptions". Tap "Subscriptions" and find Evoice. Select "Cancel subscription" and confirm your choice. Google processes cancellations immediately. Like Apple, Google allows refunds within 48 hours of purchase; after that, your subscription simply does not renew on the next billing date.
Timeline and what happens after cancellation
Understanding the post-cancellation timeline helps you plan your service transition.
Immediate consequences of cancellation
Once you confirm cancellation through the web account or app store, Evoice typically disables access to your phone number and voicemail within 24-48 hours. Incoming calls will no longer route to your business, and you will lose access to the platform dashboard. If you have critical data or voicemails to preserve, export them before you cancel.
Refund eligibility and processing
Refund rights depend on your subscription type and the reason for cancellation. Month-to-month plans prepaid for future months may qualify for a pro-rata refund if you cancel mid-month, though this is not automatic; you must request it. Annual prepaid plans are not refundable unless you cancel within a stated cooling-off period (typically 14 days for consumer contracts under the Consumer Protection Act). If Evoice imposed a hidden cancellation fee or misrepresented the service, you can dispute the refund denial with CASE. Always request a refund in writing via email and keep a copy.
Final billing and account closure
Evoice will process a final invoice for any prorated charges up to your cancellation date. Ensure this charge is reasonable by cross-checking your cancellation confirmation email against your next billing statement. If the charge is incorrect or the account remains active after cancellation, contact Evoice support immediately and escalate to CASE if the company does not resolve it within 14 days.
Common mistakes to avoid when cancelling
Cancellation is usually seamless, but a few missteps can complicate your exit. Be deliberate, document everything, and stay calm if issues arise.
Mistake 1: assuming downgrade equals cancellation
Many platforms offer a downgrade option before full cancellation. Selecting downgrade will reduce your features and monthly cost but keep the account active and renewing. If you want to exit entirely, explicitly select "Cancel Account" or "Close Account", not downgrade.
Mistake 2: cancelling without retrieving voicemails or call logs
Once your account closes, you lose access to all stored voicemails, call recordings, and historical logs. If you need this data, export it before cancelling. Yafee advises requesting an account data report from Evoice support at least 48 hours before you cancel.
Mistake 3: missing the refund window
If you subscribed through the App Store or Google Play, you have exactly 48 hours from purchase to request a refund. If you miss this window, you forfeit the refund, though your subscription will not renew on the next billing date. Mark your calendar immediately upon purchase if you suspect you may need to cancel.
Mistake 4: not keeping cancellation proof
Take screenshots of your cancellation confirmation email, confirmation page, and final billing statement. Without these, you have no evidence if Evoice charges you again or disputes your cancellation request.
Mistake 5: ignoring billing after cancellation
Check your credit card or bank statement for 30 days after cancellation to ensure no further charges appear. If Evoice bills you after you cancel, contact your bank immediately to dispute the charge and notify CASE in writing.
Refund and billing dispute procedures
If Evoice refuses to refund prorated charges or honour your cancellation, follow this escalation path.
Step 1: request a refund in writing
Email Evoice support with the subject line "Refund Request - Account [Your Account ID]". Include your cancellation date, the amount you believe is owed, and your evidence (confirmation email, billing statement). Request a response within 14 days. Keep a copy of this email.
Step 2: allow Evoice 14 days to respond
Many disputes resolve at this stage. If Evoice approves your refund, request a receipt and monitor your bank account for the credit, typically processed within 5-10 business days.
Step 3: escalate to CASE if Evoice refuses
If Evoice denies your refund or does not respond within 14 days, lodge a formal complaint with the Consumers Association of Singapore (CASE). Visit case.org.sg or call 6100 0820. Provide CASE with your original purchase evidence, cancellation confirmation, refund request email, and Evoice's response (or lack thereof). CASE will mediate on your behalf at no cost to you.
Step 4: pursue chargeback if all else fails
If CASE mediation does not resolve the dispute within 30 days, contact your bank or credit card issuer and request a chargeback or reversal. Provide your bank with all documentation; they will review the dispute and reverse the charge if your claim is valid. This is a last resort but is your right under Singapore law.
Comparing Evoice with alternative services
Before you finalise cancellation, consider whether an alternative service meets your needs better.
| VoIP service | Starting price (SGD) | Setup time | Cancellation notice |
|---|---|---|---|
| Evoice | $29/month | 1-2 days | 30 days (month-to-month) |
| Vonage Singapore | $35/month | 1-2 days | 30 days |
| 8x8 Singapore | $38/month | 2-3 days | 30 days |
| RingCentral Singapore | $40/month | 1 day | 30 days |
| Netfone Singapore | $25/month | 1-2 days | 30 days |
If cost is your concern, Netfone undercuts Evoice. If you need tighter integration with CRM or productivity tools, RingCentral or 8x8 may serve you better. Yafee recommends testing a competitor's trial period before you fully cancel Evoice, so you avoid service gaps.
Checklist for cancelling Evoice
Use this checklist to ensure a clean cancellation and to protect yourself legally.
- Verify you have administrator or owner-level account access.
- Export all voicemails, call logs, and business data you need to keep.
- Request a final billing statement and note the exact cancellation date.
- Confirm whether you are on a month-to-month, annual, or custom plan and whether early termination fees apply.
- Log in to your Evoice web account or app store subscription page.
- Navigate to account settings or subscriptions and select "Cancel Account".
- Follow all on-screen prompts and confirm your cancellation request.
- Screenshot the confirmation page and save the confirmation email you receive.
- Check your billing statement 5-7 days later to confirm the final charge and cancellation.
- If you expect a refund, send a written refund request email within 48 hours of cancellation.
- Monitor your bank account for 30 days to ensure no unauthorised charges appear after cancellation.
- If Evoice charges you after cancellation or refuses your refund, gather all documentation and file a complaint with CASE.
Key takeaways and next steps
Cancelling Evoice is legally straightforward in Singapore. The Consumer Protection (Fair Trading) Act gives you the right to cancel subscriptions, dispute hidden fees, and seek refunds if you have been misled. Month-to-month plans carry no penalty; annual plans may incur early termination fees unless you cancel within a statutory cooling-off period.
The fastest cancellation route is through your Evoice web account: log in, navigate to billing settings, and select "Cancel Account". App Store and Google Play subscriptions cancel directly through those platforms. In all cases, keep screenshots of your confirmation and monitor your billing for 30 days afterward.
If Evoice refuses to honour your cancellation or disputes a refund you believe is due, escalate the matter to CASE at case.org.sg. Yafee has helped thousands of consumers cancel subscriptions, resolve billing disputes, and protect their rights under Singapore's consumer protection framework. Visit yafee.com to access more contract law guides, cancellation templates, and consumer rights resources tailored to Singapore.
Contact information for Evoice support
If you need assistance with cancellation or wish to discuss your subscription before you exit, contact Evoice directly:
- Web support: Visit Evoice's website login page and use the in-app chat or support ticket system.
- Email support: Check your account settings or billing emails for the support email address associated with your subscription.
- Account settings cancellation: Log in at the Evoice web portal and select "Billing" or "Account" to self-serve cancel immediately.
If Evoice does not respond to your cancellation request or support inquiry within 14 days, or if the company charges you after cancellation without authorisation, file a complaint with the Consumers Association of Singapore (CASE) by visiting case.org.sg or phoning 6100 0820. Yafee stands ready to guide you through any subsequent dispute process.
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