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Frequently asked questions
Cancel Evoice: The Right Way to Protect Your Number
How to cancel eVoice and protect your business phone number in india
Understanding eVoice before you cancel
eVoice is a cloud-based virtual phone system built for small businesses and professionals across India who need a managed phone presence without purchasing physical hardware. The service delivers phone numbers, call forwarding, voicemail transcription, custom greetings, and click-to-call functionality through a flexible subscription model that adjusts as your business grows or contracts.
Whether you are outgrowing the platform, switching to a competitor, or reassessing your communications strategy, understanding what happens when you cancel is critical to protecting your business phone number and avoiding unexpected billing cycles. Yafee guides you through this process with clarity and precision, grounding every step in Indian consumer law.
Key features eVoice provides
eVoice offers intelligent call routing that directs incoming calls to multiple devices, voicemail-to-text transcription, custom greetings tailored to different caller groups, and the ability to manage multiple extensions from a single dashboard. The specific features available depend on your plan tier and whether you subscribed directly through the eVoice website or via Apple App Store or Google Play.
If you are cancelling because features no longer meet your business needs, documenting what you will lose helps you transition smoothly to another provider without service gaps.
Common reasons businesses cancel eVoice
Indian businesses typically cancel eVoice when they switch to unified communications platforms such as Zoom or Microsoft Teams, discover providers with better local number support, require advanced CRM integration, or find more affordable alternatives. Some users cancel because their business structure has changed and they no longer need a virtual phone presence.
Whatever your reason, you must understand your refund window and number portability options before initiating cancellation. Yafee recommends reviewing your legal protections under Indian consumer law before you proceed.
EVoice pricing in india and what you are paying
eVoice does not publicly display Indian Rupee (INR) pricing on its main website; the company typically quotes plans in United States Dollars (USD). To obtain exact pricing for your region and plan tier, you must contact eVoice sales directly or access your account dashboard.
How to find your current plan and billing cycle
Log in to your eVoice account and navigate to the Billing or Account Settings section to view your plan name, monthly or annual charge, renewal date, and any promotional discounts currently applied. If you subscribed through Apple App Store, check iPhone Settings, select Your Name, tap Subscriptions, locate eVoice, and review the exact amount billed each cycle.
For Google Play subscribers, open the Play Store app, tap your profile icon in the top right corner, select Manage Subscriptions, find eVoice in the list, and review the billing amount and renewal date. This information proves essential when you contact support to cancel, because knowing your plan tier helps you understand whether you qualify for a refund under the applicable policy.
| Subscription type | Billing cycle | Refund eligibility |
|---|---|---|
| Direct subscription (eVoice website) | Monthly or annual | 30-day money-back guarantee |
| Apple App Store | Monthly or annual | App Store refund policy (14 days typical) |
| Google Play | Monthly or annual | Google Play refund policy (48 hours typical) |
| Annual prepaid plan | 12 months | 30-day window only; no prorated refunds after window closes |
Your consumer rights in india and refund protections
This section outlines your legal protections when you cancel eVoice and explains how Indian consumer law shields you from unfair billing or service failures.
Consumer protection act, 2019 and your cancellation rights
As an Indian consumer, you are protected by the Consumer Protection Act, 2019, which requires service providers to offer transparent billing, honour cancellation requests without penalty, and provide refunds within specified timeframes if the service fails to meet promised standards. The Act applies to all subscription services, including eVoice, regardless of whether you subscribe through the company website or a third-party app store.
Under this legislation, eVoice cannot charge you after you submit a valid cancellation request. Furthermore, if the company continues billing you after cancellation, you have the right to lodge a complaint with the Central Consumer Protection Authority (CCPA) or your state's Consumer Disputes Redressal Commission.
Your legal position when cancelling eVoice
You have the right to: Cancel your subscription at any time without providing a reason. Receive a refund within 14-30 days if you cancel within the applicable refund window (30 days for direct subscriptions, 14 days for App Store, 48 hours for Google Play). Request that eVoice porting your business phone number to another provider without delay or additional fees. Obtain a written confirmation of cancellation within 24 hours. Lodge a consumer complaint with the CCPA or your state Redressal Commission if eVoice refuses to cancel or continues charging after cancellation.
eVoice cannot: Charge you after receiving your cancellation request. Retain your business phone number indefinitely after you cancel. Refuse cancellation on the grounds that you are under contract, unless you explicitly agreed to a fixed-term contract with clearly displayed terms. Impose hidden exit fees not disclosed in your subscription agreement.
Consequently, if eVoice attempts any of these actions, you have strong legal grounds to escalate your complaint to the CCPA.
How to cancel eVoice across different platforms
Your cancellation method depends on whether you subscribed directly through eVoice, Apple App Store, or Google Play; each platform follows different procedures and refund timelines.
Cancel eVoice through the website (direct subscription)
- Log in to your eVoice account at the main website using your email and password.
- If you have forgotten your password, click the "Forgot Password" link on the login page and follow the email recovery steps.
- Navigate to the Account Settings or Billing section (location varies by account type; check the top-right menu or account dropdown).
- Look for a label such as "Subscription", "Plans", "Billing", or "Account".
- Locate the option to "Cancel Subscription", "Downgrade", or "Manage Plan" and click it.
- Some accounts display this under "Current Plan" or "Active Subscriptions".
- Select your reason for cancellation from the dropdown menu (eVoice may ask this for feedback).
- Choosing a reason does not affect your refund eligibility; it helps eVoice improve its service.
- Confirm that you understand what will happen after cancellation (e.g., loss of phone number, call forwarding, voicemail access).
- Read this section carefully to ensure you have saved any voicemail recordings or call history you need.
- Click the "Cancel Now" or "Confirm Cancellation" button.
- You should receive an on-screen confirmation message and a confirmation email within minutes.
- Save or print the confirmation email as proof of cancellation for your records.
- This email protects you if eVoice attempts to charge you after the cancellation date.
Cancel eVoice via apple app store subscription
- Open the Settings app on your iPhone or iPad.
- Settings is the grey gear icon on your home screen.
- Tap your name or Apple ID at the top of the Settings menu.
- This opens your Apple ID profile page.
- Select "Subscriptions" from the menu options.
- You will see a list of all active app subscriptions linked to your Apple ID.
- Find eVoice in the list and tap on it.
- The subscription details page displays your renewal date, plan name, and billing amount.
- Tap "Cancel Subscription" at the bottom of the page.
- If you see "Manage" instead, tap it, then select "Cancel Subscription" from the next screen.
- Confirm your cancellation by tapping the final "Confirm" button.
- Apple will display a confirmation message stating when your subscription ends (usually at the current billing cycle end date).
- Screenshot the confirmation screen for your records.
- This proof helps you if billing disputes arise within 14 days of cancellation.
Cancel eVoice via google play subscription
- Open the Google Play Store app on your Android device.
- The Play Store icon typically appears on your home screen or in your app drawer.
- Tap your profile icon in the top right corner of the screen.
- A dropdown menu will appear with options including "Manage Subscriptions".
- Select "Manage Subscriptions" from the menu.
- You will see all active subscriptions linked to your Google Play account.
- Tap eVoice in the subscription list.
- The subscription details page displays your renewal date, plan description, and billing amount.
- Tap "Cancel Subscription" at the bottom of the details page.
- Google Play will show a confirmation page explaining when your access ends.
- Select "Yes, Cancel Subscription" to confirm your cancellation.
- Google Play will immediately process the cancellation and remove the subscription from your active list.
- Screenshot the confirmation for your records.
- This proof protects you if Google Play or eVoice attempt to bill you again within 48 hours of cancellation.
What happens to your business phone number after cancellation
This section explains how your business phone number is handled after you cancel eVoice and what options you have to retain it.
Number portability and preservation options
When you cancel eVoice, your business phone number does not automatically transfer to another provider. Instead, eVoice typically deactivates the number within 24-48 hours of cancellation, after which it re-enters the available pool for reassignment. Consequently, you must act quickly if you wish to port your number to a new provider.
To preserve your business number, contact eVoice support within 24 hours of cancellation and request a Porting Authorisation Code (PAC). In India, this code is mandated by the Department of Telecommunications and must be provided free of charge. You then submit the PAC to your new service provider, who will complete the number porting process within 5-7 business days.
Yafee advises you to save your PAC in a secure location and confirm receipt with your new provider before your old eVoice account fully closes.
Refund timeline and how to track your money
Your refund depends on your subscription type and the platform through which you subscribed; timelines vary significantly.
Direct website subscription refunds
If you subscribed directly through eVoice's website, you qualify for a 30-day money-back guarantee from your purchase date or renewal date, whichever is more recent. In accordance with the Consumer Protection Act, 2019, eVoice must process your refund within 14 calendar days of receiving your cancellation request. The refund is credited to your original payment method (credit card, debit card, or bank account).
To track your refund, log into your eVoice account and check the Billing section for a refund status update. If no refund appears within 14 days, contact eVoice support with your cancellation confirmation email and demand the refund in writing. Retain screenshots of all correspondence for escalation to the CCPA if needed.
Apple app store refunds
Apple's refund policy typically allows cancellation and refund requests within 14 days of purchase or renewal. Cancellations initiated after the 14-day window result in no refund, though your subscription stops at the current billing cycle end. To request a refund through Apple, open Settings, navigate to Subscriptions, select eVoice, tap "Report a Problem", and submit your refund request with details about why you wish to cancel.
Apple typically responds within 5-7 business days. If Apple denies your refund request, you can appeal once; if the appeal also fails, escalate your complaint to the CCPA with evidence of the refund request and Apple's denial.
Google play refunds
Google Play permits refund requests within 48 hours of the subscription charge. After 48 hours, cancellation stops future billing but produces no refund for the current charge. To request a refund, open Google Play Store, go to Manage Subscriptions, select eVoice, tap "Manage", and then select "Request a Refund". Google typically processes approved refunds within 5-7 business days back to your original payment method.
If Google denies your refund, document the denial and escalate to the CCPA with your cancellation confirmation and payment records.
| Subscription source | Refund window | Processing time | Action if refund delayed |
|---|---|---|---|
| eVoice website | 30 days from purchase/renewal | 14 days | Contact support; escalate to CCPA if no response |
| Apple App Store | 14 days from charge | 5-7 days | Appeal within Apple; escalate to CCPA |
| Google Play | 48 hours from charge | 5-7 days | Appeal within Google Play; escalate to CCPA |
Common mistakes when cancelling eVoice
Cancelling eVoice is straightforward, but avoiding these pitfalls protects your refund and your business continuity.
Mistake 1: not saving your voicemail and call history before cancellation
Once you cancel eVoice, you lose immediate access to all voicemail messages, call logs, and custom greetings stored in your account. eVoice typically does not retain this data after account closure. Before you cancel, download or transcribe any critical voicemails, export call records if the system offers this feature, and note your custom greeting text in case you need it for another provider. Contact eVoice support if the export function is unclear; the company may assist you in retrieving archived data if you request it before cancellation.
Mistake 2: cancelling without requesting your porting authorisation code (PAC)
If you wish to keep your business phone number, request your PAC from eVoice support immediately upon cancellation or even before you cancel. Many businesses mistakenly assume they will have time to port the number after cancellation; in reality, eVoice deactivates numbers within 24-48 hours. Consequently, if you do not obtain the PAC and submit it to your new provider within this window, your number is reassigned and permanently lost. Yafee strongly advises you to obtain and verify your PAC before you click the cancellation button.
Mistake 3: not confirming cancellation in writing or retaining proof
Relying solely on on-screen confirmation messages exposes you to dispute risk. eVoice support staff may claim no record of your cancellation if you dispute future charges, and without written proof, you have limited recourse. Always save the confirmation email, screenshot the final confirmation page, and retain any reference numbers or order IDs provided by the system. This documentation protects you when escalating to the CCPA and strengthens your legal position under the Consumer Protection Act, 2019.
Mistake 4: failing to act within refund windows
Refund eligibility is time-sensitive. The 30-day window for direct subscriptions closes 30 days after your charge date; Apple's 14-day window and Google Play's 48-hour window close even faster. If you cancel outside these windows, you forfeit your refund regardless of how dissatisfied you are with the service. Mark your calendar on the day you are charged and plan your cancellation decision within these critical timeframes.
Mistake 5: attempting to cancel through email without following the official process
Sending an email to eVoice requesting cancellation is not considered an official cancellation submission by most service providers, and eVoice may not recognize it as a binding cancellation request. Always use the official cancellation process described in this guide (website account settings, App Store, or Google Play). If you believe you have cancellation grounds (e.g., service failure or misleading advertising), you may also send a formal legal notice via registered post to eVoice's registered address in India; however, this step is for disputes, not routine cancellations.
What to do after you cancel eVoice
Cancellation is just the beginning; follow these steps to ensure a smooth transition and protect your business communications.
Step 1: monitor your billing for recurring charges
Even after cancellation, verify that eVoice does not charge you in the next billing cycle. Check your credit card, debit card, or bank account statement 2-3 days after your cancellation date. If you see a charge from eVoice, contact the company immediately with your cancellation confirmation. If eVoice refuses to reverse the charge, file a payment dispute with your bank or credit card issuer and escalate to the CCPA if necessary.
Step 2: set up your new phone system before your eVoice number deactivates
Do not cancel eVoice until your new phone provider is ready to receive calls. If you port your number, your new provider needs 5-7 business days to complete the process. During this window, you are at risk of missing calls. Consequently, activate your new phone system with a temporary number first, then port your permanent business number once the new system is live and receiving calls reliably.
Step 3: communicate your new phone number to clients and stakeholders
Update your website, email signature, business cards, LinkedIn profile, and Google Business Profile with your new phone number. Inform key clients, vendors, and employees of the change. Yafee recommends sending a brief announcement stating your new contact details to prevent business disruption.
Step 4: request a final invoice or billing statement from eVoice
Contact eVoice support and request a final invoice covering all charges up to your cancellation date. Retain this document for tax and accounting purposes. If you are claiming a refund, the invoice serves as proof of the original charge and helps your accountant reconcile your records.
Step 5: follow up on your refund status
If your refund window has not yet closed, check your account status periodically. Yafee advises you to follow up 7 days before your refund window closes to ensure processing is underway. If eVoice has not refunded you by day 14 (for direct subscriptions) or day 5-7 (for app store subscriptions), send a formal email requesting the refund and citing the Consumer Protection Act, 2019. Copy the CCPA email address ([email protected]) in your message; many companies respond immediately when they see regulatory involvement.
When to escalate your complaint to the CCPA
The Central Consumer Protection Authority (CCPA) is India's national regulator for consumer disputes. You must escalate your complaint to the CCPA if eVoice refuses to cancel, continues charging after cancellation, denies a refund you are entitled to, or fails to return your business phone number.
To file a complaint, visit the National Consumer Disputes Redressal Commission website at consumer.gov.in, click "Lodge a Complaint", provide details of your dispute, upload supporting documents (cancellation confirmation, billing statements, correspondence with eVoice), and pay the nominal filing fee. The CCPA will investigate and, if eVoice is found at fault, may order the company to refund you, pay compensation for harassment, and cover your legal costs.
Common questions and practical scenarios
Can i cancel eVoice if i am still in a contract?
eVoice typically operates on month-to-month subscriptions with no fixed contract term. However, if you explicitly agreed to a 12-month contract with early termination fees when signing up, you must review your agreement to understand penalty costs. Nevertheless, in accordance with the Consumer Protection Act, 2019, if eVoice misrepresented the service or failed to deliver promised features, you have grounds to cancel without penalty regardless of contract terms. Document the specific service failure and cite it when requesting cancellation.
What if my business phone number is lost after i cancel?
If eVoice deactivates your number before you obtain the PAC, or if your new provider fails to complete the port-in process within 7 days, your number may be reassigned. If this occurs, contact eVoice support immediately and request recovery of the number. If the number has been reassigned to another customer, recovery is unlikely. In this scenario, escalate to the CCPA and file a complaint alleging breach of your consumer rights under the Consumer Protection Act, 2019. You may also seek compensation for business losses caused by loss of the number.
Does cancelling eVoice affect my credit score?
No. Cancelling eVoice is a routine subscription management action and does not appear on your credit report or affect your credit score. Your credit score is determined by credit card payments, loan repayment history, and credit utilization, not by service cancellations. Consequently, you can cancel eVoice without financial concerns beyond losing access to the service itself.
Checklist for cancelling eVoice successfully
Use this checklist to ensure you complete every step and protect your business communications and refund eligibility.
- Save all voicemail messages, call recordings, and call history from your eVoice account.
- Document your current plan name, billing amount, renewal date, and subscription type (website, App Store, or Google Play).
- Contact eVoice support and request your Porting Authorisation Code (PAC) if you wish to retain your business phone number.
- Confirm that your new phone provider is ready to receive the ported number before you initiate cancellation.
- Log into your eVoice account and navigate to the cancellation section for your subscription type.
- Complete the cancellation process and save the on-screen confirmation message.
- Receive and save the confirmation email from eVoice within minutes of cancellation.
- If cancelling via App Store, take a screenshot of the Apple Subscriptions page showing cancellation confirmation.
- If cancelling via Google Play, take a screenshot of the Google Play confirmation message.
- Submit your PAC to your new phone provider within 24 hours of receiving it from eVoice.
- Monitor your bank or credit card statement to confirm eVoice does not charge you after cancellation.
- Update your website, email signature, and business profiles with your new phone number.
- If no refund appears within 14 days (direct subscription), 14 days (App Store), or 7 days (Google Play), contact eVoice support in writing.
- If eVoice refuses to refund or continues charging, escalate your complaint to the CCPA via consumer.gov.in.
Contact eVoice support and cancellation address
If you encounter difficulties cancelling eVoice or need to escalate your complaint, use the contact information below. In accordance with the Consumer Protection Act, 2019, eVoice must provide customer support contact details in your account or on its website.
For the most current eVoice support email, phone number, and registered office address in India, log into your eVoice account and navigate to the Help or Contact Us section. If no address is visible, search your cancellation or welcome email for contact information, or visit the eVoice website directly.
If eVoice does not respond to your cancellation or refund request within 7 business days, file a formal complaint with the Central Consumer Protection Authority (CCPA) at consumer.gov.in or contact your state's Consumer Disputes Redressal Commission.
Summary and next steps
Cancelling eVoice in India is a straightforward process when you follow the official platform-specific steps outlined in this guide. Your legal position is strong: the Consumer Protection Act, 2019 protects your right to cancel, mandates refunds within specified timeframes, and prohibits eVoice from charging you after cancellation. The critical actions are to save your data and request your Porting Authorisation Code before cancelling, monitor your billing after cancellation, and escalate to the CCPA if eVoice refuses to honour your cancellation or refund request.
Whether you are switching to a unified communications platform, seeking better local number support, or simply reassessing your business phone strategy, Yafee has walked you through every scenario. Yafee has helped thousands of consumers cancel subscriptions while protecting their business continuity and refund rights. You now have the knowledge and the legal framework to cancel eVoice with confidence, recover your refund within your applicable window, and transition your business phone number to your new provider without disruption.
Next, save this guide, collect your cancellation confirmation documents, and if you encounter any resistance from eVoice, reference the Consumer Protection Act, 2019 and the CCPA escalation path outlined here. Yafee remains your trusted resource for transparent, legally grounded consumer guidance.