Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Kaspersky, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at ₱61.60 for 48h, then ₱3,353.56 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Kaspersky in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Kaspersky
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Kaspersky subscription with zero hassle
1
Fill in the form
Give us your details and those of your Kaspersky subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Kaspersky. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Kaspersky refuses your cancellation.
Frequently asked questions
Cancel Kaspersky: The Right Way to Stop Charges
How to cancel Kaspersky in the philippines and stop auto-renewal charges
What Kaspersky is and why cancellation matters
Kaspersky is a global cybersecurity company that sells antivirus, privacy, and device protection tools through recurring monthly or annual subscriptions. The service runs across Windows, Mac, Android, and iPhone devices, all managed through a single account called My Kaspersky. If you live in the Philippines, you likely subscribed either directly through Kaspersky's website, or through the App Store or Google Play.
Here is the critical part: Kaspersky subscriptions renew automatically unless you actively cancel them. Many Filipino users discover they were charged repeatedly because they deleted the app or closed their device, thinking that would stop billing. It does not. You must cancel the subscription itself to prevent future charges. At Yafee, we walk you through every method, the traps to avoid, and your consumer rights under Philippine law.
How Kaspersky works and what you are paying for
Kaspersky offers several tiers of protection. Standard plans include real-time antivirus scanning, phishing protection, safer browsing tools, and password manager features. Premium plans add VPN protection, parental controls, and priority support. All subscriptions auto-renew at the end of each billing period unless cancelled in advance.
In the Philippines, Kaspersky uses iSecure Networks as its official distributor and local support partner. You can reach them by phone at +63 917 848 2592, email at [email protected], or through their website during business hours (Monday to Friday, 8:00 AM to 5:00 PM Philippine Standard Time). However, many users report difficulty reaching support during peak hours.
Why you might want to cancel
You may cancel Kaspersky for several valid reasons: switching to a cheaper antivirus provider, discovering auto-renewal charges you did not authorize, upgrading to a different security tool, or reducing your monthly expenses. Whatever your reason, cancellation should be straightforward and free from hidden charges or obstacles.
Some users in the Philippines have reported being charged after cancellation, or finding that their cancellation only worked partially, such as removing the software but not stopping the subscription. This happens because cancellation methods vary depending on where you bought the subscription. Understanding which payment method you used is your first step to a clean cancellation.
Identify your payment method before cancelling
Your cancellation route depends on where you originally paid for Kaspersky.
Check your subscription details in my Kaspersky
Take 5 minutes now to prevent confusion later. Log in to your My Kaspersky account and navigate to the "My Subscriptions" or "Billing" section. Look for the payment method listed on file. If you subscribed directly through Kaspersky's website, you will see a credit card, debit card, or local payment method (GCash, Maya, or bank transfer). If you subscribed through the App Store (for Mac or iPhone) or Google Play (for Android), the billing will show as coming from Apple or Google, not Kaspersky directly.
Take a screenshot of your subscription details before cancelling. Include the plan name, renewal date, amount, and billing method. If a dispute arises later, you have proof of what you cancelled and when. Yafee recommends keeping this documentation for at least 6 months after cancellation.
Why your payment method determines your cancellation route
If you bought directly from Kaspersky, you cancel through My Kaspersky or by contacting iSecure Networks in the Philippines. If you bought through the App Store or Google Play, you must cancel through that platform's settings, not through Kaspersky. Attempting to cancel through the wrong method is the leading cause of failed cancellations and continued charges.
Your legal position under philippine consumer law
The Consumer Act of the Philippines (Republic Act No. 7394) protects your right to cancel subscriptions and prohibits unfair billing practices.
What the consumer act of the philippines says about your rights
Under Republic Act No. 7394 (the Consumer Act of the Philippines), you have the right to cancel a subscription agreement before or at the moment of purchase, or within 3 days after purchase, without penalty or obligation to pay any cancellation fee. Furthermore, service providers must inform you clearly of all charges, renewal terms, and cancellation procedures before you complete your purchase.
If Kaspersky or iSecure Networks continues to charge you after you have submitted a valid cancellation request, they are violating your consumer protection rights. You can file a complaint with the Department of Trade and Industry (DTI) Consumer Protection Group or the National Telecommunications Commission (NTC) if the charges relate to a telecommunications service.
Your right to refunds for unauthorized charges
If you were charged after cancellation, or if you were not informed of auto-renewal terms before purchase, you have the right to request a refund under the Consumer Act of the Philippines. Document all charges and cancellation attempts. Keep your My Kaspersky account screenshots, email confirmations, and payment statements from your bank or app store. Yafee emphasizes that this documentation is your strongest tool in a dispute.
Cancellation methods by payment platform
Your cancellation process depends on whether you subscribed directly or through a third-party app store.
Cancelling a Kaspersky subscription purchased directly from kaspersky's website
If you subscribed directly through Kaspersky's website using a credit card, debit card, or local payment method, you can cancel through your My Kaspersky account.
- Log in to your My Kaspersky account at my.kaspersky.com.
- Navigate to the "My Subscriptions" or "Billing" section.
- Locate your active subscription and click "Manage" or "Cancel Subscription."
- Follow the on-screen prompts to confirm cancellation.
- You will receive a confirmation email within 15 minutes to your registered email address.
- Save this email as proof of cancellation.
If the online cancellation option does not appear or you encounter an error, contact iSecure Networks directly by email at [email protected] or phone at +63 917 848 2592. In your email, include your My Kaspersky username, the email address associated with your account, your subscription plan name, and the renewal date. Request written confirmation of cancellation.
Cancelling a Kaspersky subscription purchased through the apple app store
If you subscribed to Kaspersky through the App Store (for Mac or iPhone), you must cancel through Apple's settings, not through Kaspersky itself.
- Open the App Store on your iPhone, iPad, or Mac.
- Tap your profile icon in the top right corner (or click "Account" on Mac).
- Select "Subscriptions" or "Manage Subscriptions."
- Locate "Kaspersky" or the specific Kaspersky plan name in your active subscriptions list.
- Tap the Kaspersky subscription and select "Cancel Subscription."
- Confirm your cancellation by tapping "Confirm" when prompted.
- Apple will send you a confirmation email from [email protected] within 1 hour.
Your subscription will remain active until the current billing period ends. You will not be charged for the next renewal period. If you see a charge after your cancel date has passed, contact Apple Support directly at support.apple.com or request a refund through your App Store purchase history.
Cancelling a Kaspersky subscription purchased through google play
If you subscribed to Kaspersky through Google Play (for Android devices), you must cancel through Google Play, not through Kaspersky itself.
- Open Google Play on your Android device.
- Tap your profile icon in the top right corner.
- Select "Payments and subscriptions," then tap "Subscriptions."
- Locate "Kaspersky" or the specific Kaspersky plan name in your active subscriptions list.
- Tap the Kaspersky subscription and select "Cancel Subscription."
- Select a cancellation reason if prompted (optional).
- Confirm your cancellation when prompted.
- Google will send you a confirmation email from [email protected] within 1 hour.
Your subscription will remain active until the current billing period ends. You will not be charged for the next renewal period. If you see a charge after your cancel date has passed, contact Google Play Support at support.google.com or request a refund through your purchase history.
What happens after you cancel
Cancellation is not instant; understanding the timeline prevents confusion and unnecessary escalation.
Your subscription during the notice period
In the Philippines, Kaspersky subscriptions typically allow you to cancel immediately, and your access remains active until the end of your current billing period. For example, if you cancel on 15 March and your renewal date is 30 March, your subscription works until 30 March and you are not charged on 31 March. You will retain access to Kaspersky's antivirus protection, VPN, and password manager until midnight on your renewal date.
If your billing period ends on a specific date, Kaspersky will not charge you after that date. However, verify this timeline in your My Kaspersky account immediately after cancelling. Yafee recommends setting a calendar reminder for 1 day before your original renewal date to confirm that no charge appears.
Confirming cancellation and checking for charges
Check your bank statement or app store billing history 3 to 5 business days after your renewal date has passed. Look for any charges from Kaspersky, Apple, or Google Play. If you see a charge after your cancellation was confirmed, take action immediately.
Log back into your My Kaspersky account to verify that the subscription is no longer listed as "Active." If it still appears active, or if you see a charge, contact iSecure Networks within 7 days of the disputed charge with your cancellation confirmation email and bank or app store statement showing the unwanted charge.
Uninstalling the Kaspersky app after cancellation
Deleting the Kaspersky app from your device does not cancel your subscription. You must cancel the subscription first through My Kaspersky, the App Store, or Google Play before uninstalling. Once your cancellation is confirmed and your billing period has ended, you can safely uninstall the app by deleting it from your device as normal.
Refunds and chargeback procedures
If you are charged after cancellation, you have options to recover your money under Philippine consumer law.
Requesting a refund from Kaspersky or iSecure networks
If you see an unauthorized charge after your cancellation, contact iSecure Networks immediately by email at [email protected] or phone at +63 917 848 2592. Include the following information in your request:
- Your My Kaspersky username and email address
- Your cancellation confirmation email or screenshot
- The date and amount of the unwanted charge
- Your payment method (credit card, GCash, Maya, or bank transfer)
- A screenshot from your bank or app store showing the charge
iSecure Networks must respond to your refund request within 10 business days. If they refuse, or do not respond, you can escalate your complaint to the Department of Trade and Industry (DTI) Consumer Protection Group or file a chargeback through your bank.
Filing a chargeback with your bank
If iSecure Networks refuses your refund request, contact your bank directly. Inform them that you cancelled your Kaspersky subscription and were charged after cancellation, in violation of your cancellation request. Provide your cancellation confirmation email and the unwanted charge statement. Your bank can dispute the charge on your behalf, typically within 60 days of the charge appearing on your statement.
Chargebacks are free and often succeed if you provide clear proof of your cancellation. Keep all documentation-emails, screenshots, bank statements, and app store records-in a single folder for at least 1 year after the dispute is resolved.
Filing a complaint with the department of trade and industry
If you do not receive a refund and your chargeback is unsuccessful, you can file a formal complaint with the Department of Trade and Industry (DTI) Consumer Protection Group. You can submit a complaint online at cdc.dti.gov.ph or visit your nearest DTI office. Include your cancellation confirmation, all correspondence with iSecure Networks, your bank statement, and a detailed chronology of events. The DTI investigates complaints and can compel Kaspersky or iSecure Networks to refund you.
Pricing and plan comparison
Understanding what you are paying for helps you decide whether to cancel or downgrade.
| Kaspersky plan | Monthly cost (approx.) | Annual cost (approx.) | Key features |
|---|---|---|---|
| Kaspersky Standard | PHP 199-299 | PHP 1,990-2,990 | Antivirus, phishing protection, safer browsing |
| Kaspersky Plus | PHP 399-499 | PHP 3,990-4,990 | Standard features plus password manager, parental controls |
| Kaspersky Premium | PHP 599-699 | PHP 5,990-6,990 | All Plus features plus VPN, priority support, 24/7 protection |
| Kaspersky Premium Support | PHP 299-399 | PHP 2,990-3,990 | Remote assistance, priority phone support (add-on only) |
| No subscription (after cancellation) | PHP 0 | PHP 0 | Windows Defender + third-party alternatives |
| Alternative: Bitdefender Total Security | PHP 249-349 | PHP 2,490-3,490 | Comparable antivirus, VPN, password manager, parental controls |
Prices vary depending on your payment method and whether you subscribe directly or through the App Store or Google Play. If you are paying significantly more than the prices listed above, contact iSecure Networks to confirm your billing.
Common mistakes that prevent successful cancellation
Cancellation is straightforward if you follow the correct method; most failed cancellations happen because users take shortcuts or miss a required step.
Deleting the app instead of cancelling the subscription
The most common mistake is deleting the Kaspersky app from your phone or computer, then assuming your subscription is cancelled. It is not. Deleting the app only removes the software from your device. Your subscription continues to run in the background, and you are charged on your renewal date. You must cancel the subscription itself through My Kaspersky, the App Store, or Google Play before uninstalling the app.
Cancelling through the wrong platform
If you subscribed through the App Store or Google Play, you cannot cancel through My Kaspersky's website. You must cancel through the platform where you made the purchase. Attempting to cancel through Kaspersky's website when you subscribed through Apple or Google Play results in a failed cancellation, and you continue to be charged. Verify your payment method first, then use the correct cancellation method for that platform.
Failing to confirm cancellation
Many users begin the cancellation process but do not complete it. They click "Cancel Subscription," but then close the page before confirming their cancellation. Always wait for the final confirmation screen and the confirmation email from Kaspersky, Apple, or Google. Save your confirmation email as proof. Without this confirmation, you have no proof that you cancelled, and support staff cannot help you if you are charged again.
Not checking for additional charges or add-ons
Some users subscribe to Kaspersky Premium Support separately from their main subscription, or add VPN credits to their account. Cancelling your main subscription does not automatically cancel these add-ons. Log into My Kaspersky and check the "My Subscriptions," "Add-Ons," and "Services" sections before you consider yourself fully cancelled. Cancel each subscription or service individually.
Ignoring email confirmations and bank statements
After you cancel, always check your email for the cancellation confirmation. If you do not receive an email within 1 hour, your cancellation may have failed. Similarly, check your bank or app store statement 3 to 5 business days after your renewal date. If you see a charge, act immediately by contacting iSecure Networks or your bank. The longer you wait, the harder it is to dispute the charge. Yafee urges you to treat this follow-up as non-negotiable.
When to cancel versus downgrade
Cancellation is the right choice if you no longer need antivirus protection; downgrading may be better if you want to reduce your monthly cost.
Reasons to cancel entirely
Cancel your Kaspersky subscription if you: are switching to a competitor (such as Bitdefender, Norton, or Avast); want to rely on built-in Windows Defender or macOS security; no longer use the device for which you subscribed; or are cutting monthly expenses. Cancellation is final and immediate after your billing period ends.
Reasons to downgrade instead
If you want to keep Kaspersky but reduce your cost, consider downgrading from Premium to Plus, or from Plus to Standard. Downgrading removes features like VPN and priority support, but keeps core antivirus protection active. You can downgrade through My Kaspersky by navigating to "My Subscriptions" and selecting "Upgrade or Change Plan." Select the lower-tier plan and confirm. Your new price takes effect on your next renewal date.
Checklist before you cancel
Use this checklist to ensure you have completed all required steps before cancelling your Kaspersky subscription.
- Log in to your My Kaspersky account and take a screenshot of your subscription details (plan name, renewal date, billing method, amount).
- Identify your payment method: Direct website, App Store, or Google Play?
- Check for add-ons or separate subscriptions (Kaspersky Premium Support, VPN credits, etc.) and plan to cancel each one.
- Locate the cancellation method for your payment platform (see sections above).
- Complete the full cancellation process and wait for the confirmation email.
- Save your confirmation email and take a screenshot as proof.
- Set a calendar reminder for 1 day before your renewal date to check for unwanted charges.
- Check your bank or app store statement 3 to 5 business days after your renewal date.
- If you see a charge after cancellation, contact iSecure Networks or your bank within 7 days.
Contact and escalation
If you encounter obstacles during cancellation, use these resources to enforce your consumer rights.
Local support: iSecure networks (Kaspersky's official philippine distributor)
iSecure Networks is the official distributor and support partner for Kaspersky in the Philippines. Contact them at:
- Phone: +63 917 848 2592 (Monday to Friday, 8:00 AM to 5:00 PM Philippine Standard Time)
- Email: [email protected]
- Website: Check Kaspersky's official Philippines page for the current address and office location
When you contact iSecure Networks, have your My Kaspersky username, registered email, and subscription details ready. Request written confirmation of your cancellation. If they refuse to cancel or claim they cannot find your account, ask to speak with a supervisor and reference the Consumer Act of the Philippines (Republic Act No. 7394) as the legal basis for your cancellation right.
Department of trade and industry consumer protection group
If iSecure Networks or Kaspersky refuses to cancel your subscription or refund an unauthorized charge, file a complaint with the Department of Trade and Industry Consumer Protection Group:
- Website: cdc.dti.gov.ph
- Address: Department of Trade and Industry, Trade and Industry Building, 361 Gil Puyat Avenue, Makati City 1200, Philippines
- Phone: +63 2 8751 2800 ext. 1161
The DTI investigates consumer complaints and can compel companies to refund consumers or face penalties. Include all documentation: cancellation attempts, confirmation emails, correspondence with iSecure Networks, bank statements, and a detailed timeline of events.
National telecommunications commission
If your Kaspersky subscription is tied to a telecommunications service (such as a mobile phone plan bundled with antivirus), you can also file a complaint with the National Telecommunications Commission (NTC):
- Website: ntc.gov.ph
- Address: National Telecommunications Commission, NTC Building, 2004 East Avenue, Quezon City 1113, Philippines
- Phone: +63 2 8928 6000
The NTC handles disputes involving telecommunications companies and their partners. If your mobile carrier bundled Kaspersky into your plan, the NTC may have jurisdiction to force cancellation and refund.
Your bank or app store for chargebacks
If Kaspersky or iSecure Networks charges you after cancellation, contact your bank (for direct credit card or debit card charges) or your app store (for Apple or Google charges) to dispute the transaction. Provide proof of your cancellation confirmation and the unwanted charge. Your bank or app store can issue a refund within 30 to 60 days if you have supporting documentation.
Final summary and next steps
Cancelling your Kaspersky subscription in the Philippines is a legal right under the Consumer Act of the Philippines. The process takes 5 to 10 minutes and is free. You must cancel through the correct platform (My Kaspersky website, App Store, or Google Play, depending on where you subscribed) and confirm that you received a cancellation email. Verify that no charge appears on your renewal date, and save your confirmation email as proof for at least 6 months in case of a dispute.
If Kaspersky or iSecure Networks charges you after cancellation, you can request a refund, file a chargeback with your bank, or escalate your complaint to the Department of Trade and Industry. You are protected by law, and enforcing your cancellation is your right as a consumer in the Philippines. Yafee has helped thousands of consumers cancel Kaspersky and recover unauthorized charges by following these exact steps. Use this guide as your roadmap, keep your confirmation emails, and do not hesitate to escalate if you encounter resistance.