Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Kaspersky, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at AED 3.83 for 48h, then AED 208.25 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Kaspersky in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Kaspersky
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Kaspersky subscription with zero hassle
1
Fill in the form
Give us your details and those of your Kaspersky subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Kaspersky. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Kaspersky refuses your cancellation.
Frequently asked questions
Cancel Kaspersky: The Right Way
How to cancel Kaspersky in the UAE and protect your payment
Understanding Kaspersky and why cancellation matters
Kaspersky is a global cybersecurity company that protects your devices through subscription-based antivirus, VPN, and password management software. You renew your subscription automatically each year unless you actively cancel before the renewal date. This means your payment method continues to be charged unless you take deliberate action. Yafee has helped thousands of UAE consumers navigate subscription cancellations with confidence, and Kaspersky is one of the most frequent requests we handle. The key risk: cancelling in the wrong place may not stop your charges, leaving you vulnerable to continued billing.
How Kaspersky subscriptions work in the UAE
When you purchase Kaspersky, you acquire a license for a set period, typically one year. Your subscription automatically renews at the end of that term, and your payment method is charged without further prompting. You manage your subscription in one of three locations: My Kaspersky (the official web portal), your app store account (Apple App Store, Google Play, or Huawei AppGallery), or through a third-party reseller such as Nexway. The cancellation method you use depends entirely on where you purchased your subscription. This distinction is critical: cancelling through the wrong channel may not halt your charges. Yafee guides you through identifying your purchase channel and using the correct cancellation route to ensure your subscription ends and your money is protected.
Why you might want to cancel
You might cancel Kaspersky because you prefer a different security product, the cost has become unaffordable, you no longer need the service, or you found superior value elsewhere. Whatever your reason, cancelling promptly prevents unwanted charges and gives you peace of mind. In the UAE, you have strong consumer protection rights under Federal Law No. 24 of 2006 (Consumer Protection Law), which requires companies to honour cancellation requests and process refunds fairly. Understanding these rights is your first line of defence against unexpected charges.
Your legal position as a UAE consumer
As a resident of the United Arab Emirates, you are protected by specific legislation that guarantees your right to cancel subscriptions and claim refunds under defined conditions.
Consumer protection law no. 24 of 2006
The UAE Consumer Protection Law gives you the statutory right to cancel a subscription within 14 days of purchase if you bought online or at distance (that is, without face-to-face contact). This 14-day window is your cooling-off period, and Kaspersky must refund your payment if you cancel within this timeframe, provided the service has not been substantially used. Substantial use typically means you have downloaded, installed, and actively used the software for more than a few hours. If Kaspersky refuses to refund you within the 14-day period, you can escalate your complaint to the Department of Consumer Protection under the Ministry of Economy. Yafee recommends retaining all purchase confirmation emails and cancellation proof to support any dispute.
Your legal position: You have an automatic 14-day right to cancel online purchases under UAE law. The company cannot refuse this right, and must refund you in full if you exercise it. If they do not refund you within 30 days of your cancellation request, you may file a formal complaint with the Department of Consumer Protection free of charge.
Kaspersky's 30-day refund policy
Kaspersky advertises a 30-day refund policy for purchases made through its official online store or its approved reseller, Nexway. This is more generous than the law requires and covers you if you cancel within 30 days from your purchase date. However, if you bought through an app store or third-party retailer, that retailer's refund policy applies instead, which may be shorter or have different conditions. Apple App Store, for example, typically allows 14 days for automatic refunds and 90 days for manual review. Google Play offers a 48-hour window for automatic refunds. This is why identifying your purchase channel is your first critical step. Yafee helps you pinpoint exactly where you bought Kaspersky so you know which refund policy protects you and what timeline you must meet.
How to identify where you bought Kaspersky
Your cancellation route and refund eligibility depend entirely on your purchase channel.
Check your purchase confirmation email
Find the original email you received when you bought Kaspersky. Look for the sender address and invoice details:
- From Kaspersky directly: The email comes from Kaspersky (my.kaspersky.com or similar domains) and shows your invoice. You purchased via the official Kaspersky store and are eligible for the 30-day refund policy.
- From Nexway: The sender is Nexway or mentions Nexway as the payment processor. You purchased through Kaspersky's approved reseller and fall under the 30-day refund policy.
- From Apple, Google, or Huawei: The email comes from the respective app store. You purchased through a mobile app, and your refund policy is governed by that platform's terms, not Kaspersky's.
- From another third party: The email shows a retailer or reseller name you do not recognise. Contact that company directly for refund eligibility.
Log into your Kaspersky account
Visit my.kaspersky.com and sign in with your email and password. Look for a Subscriptions, Licenses, or My Products section. If you find your license there, you purchased directly from Kaspersky and can cancel through your account. If the account shows no active licenses or subscriptions, you likely purchased through an app store or reseller.
Step-by-step cancellation methods
Your cancellation procedure varies based on where you purchased Kaspersky.
Cancel Kaspersky purchased directly from the official store
If you bought directly from Kaspersky's website or through Nexway:
- Visit my.kaspersky.com and log in with your registered email and password.
- If you cannot remember your password, click Forgot Password and follow the email reset link.
- Navigate to the Subscriptions, Licenses, or My Products section (the label varies by account type).
- Look for your active Kaspersky license or subscription in the list.
- Click the license and select Cancel Subscription, Manage, or similar action button.
- Kaspersky may ask why you are cancelling. Select a reason from the dropdown (e.g., "No longer needed" or "Using a different product").
- Confirm the cancellation by clicking the final confirmation button.
- You will receive an on-screen confirmation and an email confirming the cancellation and your refund (if eligible).
- Check your email inbox and spam folder for a cancellation confirmation from Kaspersky within 24 hours.
- This email serves as proof of cancellation. Retain it for your records.
- Monitor your bank statement or payment method over the next 5 to 7 days to confirm that no renewal charge appears.
- If a charge does appear after cancellation, contact Kaspersky immediately with your cancellation confirmation email.
Cancel Kaspersky purchased via apple app store
If you bought Kaspersky through an iPhone, iPad, or Mac device:
- Open the App Store on your Apple device.
- On iPhone or iPad: tap the account icon in the top-right corner. On Mac: click the App Store menu and select Account.
- Tap or click Subscriptions.
- You will see a list of all active app subscriptions linked to your Apple ID.
- Find Kaspersky in the list and select it.
- Do not tap the app itself; tap the subscription name if it appears separately.
- Tap or click Cancel Subscription or Edit Subscription, then select Cancel.
- Apple will ask why you are cancelling. You can select a reason or skip this step.
- Confirm the cancellation.
- You will see a confirmation screen. Your subscription will end at the end of your current billing period, and you will not be charged again.
- Verify the cancellation in your email within 24 hours.
- Apple sends a confirmation email titled "Your Apple ID receipt" or "Subscription cancelled." Keep this email as proof.
Cancel Kaspersky purchased via google play
If you bought Kaspersky on an Android device:
- Open the Google Play Store app on your Android device or visit play.google.com in a browser.
- On the app: tap your profile icon in the top-right. In a browser: sign in and click your profile icon.
- Select Payments and Subscriptions, then Subscriptions.
- You will see all active subscriptions on your Google Account.
- Find Kaspersky and tap it.
- Do not tap the app icon; select the subscription name from the list.
- Tap Cancel Subscription.
- Google will prompt you to confirm and may offer a discounted renewal. Proceed only if you wish to cancel.
- Confirm the cancellation by tapping Cancel Subscription again.
- Your access ends immediately, and you will not be charged at your next renewal date.
- Check your email for a cancellation confirmation from Google within 24 hours.
- Retain this email as proof of cancellation.
Cancel Kaspersky purchased via huawei AppGallery
If you bought Kaspersky on a Huawei device:
- Open AppGallery and tap your account profile icon.
- Typically located in the top-right corner of the app.
- Select Subscriptions or My Subscriptions.
- A list of all active subscriptions will appear.
- Find Kaspersky and tap it.
- Review the subscription details and renewal date.
- Tap Cancel, Unsubscribe, or Cancel Subscription (wording varies by version).
- Confirm your choice when prompted.
- Wait for a cancellation confirmation email from Huawei within 48 hours.
- If you do not receive an email, log back into AppGallery to verify the subscription status changed to Cancelled.
Cancel Kaspersky purchased via another reseller
If you bought Kaspersky from a retailer you do not recognise or an authorized reseller other than Nexway:
- Locate the original order confirmation email from that reseller.
- Note the reseller's name, support email, and customer service number.
- Contact the reseller's customer support team by email or phone with your order number and purchase date.
- Explain that you wish to cancel your subscription and request a refund within their refund window (typically 14 to 30 days).
- Provide proof of purchase (order confirmation email or screenshot) if requested.
- Include your full name, email address, and the email address used for the purchase.
- Await confirmation of cancellation and refund within 3 to 5 business days.
- Some resellers process refunds automatically; others require manual review.
- Monitor your bank statement for the refund credit within 7 to 14 days of the reseller's confirmation.
- If no refund appears, contact the reseller again with the cancellation confirmation number.
Refund timelines and what to expect
Understanding when your refund arrives helps you verify that the cancellation was processed correctly.
Kaspersky refunds (official store and nexway)
Kaspersky typically processes refunds within 5 to 10 business days of your cancellation request if you cancel within the 30-day window. However, your bank or payment processor may take an additional 3 to 5 business days to credit the amount to your account. Therefore, you should expect the refund to appear on your bank statement within 10 to 15 days of cancellation. If you paid via credit card, check your statement carefully: refunds sometimes appear as a credit adjustment rather than a single transaction. If no refund appears after 15 business days, contact Kaspersky with your cancellation confirmation email.
App store refunds
Apple, Google, and Huawei have different refund timelines. Apple typically refunds within 5 to 10 business days. Google processes refunds within 3 to 5 business days. Huawei may take up to 10 business days. Bank processing adds another 3 to 7 days. Do not panic if your refund takes 2 to 3 weeks to appear; this is normal. If your refund does not arrive within 21 days, contact the app store's support team with your subscription cancellation confirmation.
Pricing comparison and refund eligibility
Your refund depends on when you cancel relative to your purchase date and purchase channel.
| Purchase channel | Refund window | Refund amount | Processing time |
|---|---|---|---|
| Kaspersky official store | 30 days from purchase | 100% full refund | 5-10 business days |
| Nexway (reseller) | 30 days from purchase | 100% full refund | 7-10 business days |
| Apple App Store | 14 days (automatic); up to 90 days (manual review) | 100% full refund | 5-10 business days plus 3-7 bank days |
| Google Play | 48 hours (automatic); 90 days (manual appeal) | 100% full refund | 3-5 business days plus 3-7 bank days |
| Huawei AppGallery | 30 days from purchase | 100% full refund | 10 business days plus 5-7 bank days |
| Other third-party resellers | Varies (check reseller policy) | Varies (typically 100% within window) | Varies (typically 5-14 business days) |
Important note: If you cancel outside the refund window but within the 14-day statutory cooling-off period under UAE Consumer Protection Law, you are still entitled to a full refund. Kaspersky cannot refuse on the basis that the company's own refund policy has expired.
After cancellation: protecting your account and payment
Cancelling your subscription does not delete your account or personal data. Take these steps immediately after cancellation to protect yourself.
Verify your cancellation status
Log back into my.kaspersky.com within 24 hours of cancellation and confirm that your license no longer appears in the active subscriptions list. If the license still shows as active, contact Kaspersky support immediately. A delayed status update is common, but if the license remains active after 48 hours, you may need to cancel again or escalate to Kaspersky's support team.
Monitor your payment method
Check your bank statement, credit card, or PayPal account daily for the next 30 days. Watch for any charges from Kaspersky, Nexway, Apple, Google, or Huawei. If an unexpected charge appears after cancellation, document it immediately and contact the company that charged you with your cancellation confirmation email. You have the right to dispute the charge as unauthorized under UAE banking regulations.
Keep your proof of cancellation safe
Do not delete cancellation confirmation emails. Save them in a separate folder or print them as a backup. These emails are your legal proof that you cancelled within the refund window. If a dispute arises, Yafee recommends submitting these emails to Kaspersky's support team or, if necessary, to the Department of Consumer Protection. Email storage is free and costs nothing but a few minutes of your time.
Consider removing saved payment methods
If you cancelled because you wanted to stop recurring charges, consider removing your payment card from your Apple ID, Google Account, or Huawei ID. This prevents accidental re-subscription if you reinstall the app or accidentally tap a subscription button. You can re-add the card later if needed.
Common mistakes to avoid when cancelling
Cancellation is straightforward if you follow the correct procedure, but a few pitfalls can delay your refund or leave your subscription active.
Uninstalling the app instead of cancelling the subscription
Deleting the Kaspersky app from your device does not cancel your subscription or stop charges. Your subscription remains active in your app store or Kaspersky account, and you will be billed at renewal. You must actively cancel the subscription through the method outlined above. Yafee advises that uninstallation and cancellation are separate actions; completing both ensures your charges stop.
Cancelling in the wrong location
If you purchased via the Apple App Store, cancelling through Kaspersky's website will not stop the charges because Apple, not Kaspersky, controls the subscription. Similarly, if you bought directly from Kaspersky, cancelling through an app store does nothing. Verify your purchase location first, then cancel in the correct system. This is the single most common reason refunds are delayed or rejected.
Cancelling after the refund window closes
Kaspersky's refund policy expires after 30 days, and most app stores allow only 14 to 48 days for automatic refunds. If you cancel on day 31, you lose your refund unless you qualify for the 14-day statutory cooling-off period under UAE law. Act within 14 days of purchase to guarantee a refund under both company policy and consumer law. If you are outside the 14-day window, you may still cancel the subscription to stop future charges, but you will not receive a refund for past charges.
Ignoring confirmation emails
After cancellation, Kaspersky or your app store sends a confirmation email. Do not ignore or delete this email. It is your legal proof of cancellation and protects you if a dispute arises. If you do not receive a confirmation within 48 hours, log back into your account and verify the subscription status changed to Cancelled. If it still shows as active, contact support immediately.
Failing to check your bank statement
Even after cancellation, system errors or data synchronization delays can cause charges to process. Check your bank statement daily for the first 30 days after cancellation. If a charge appears, you can dispute it with your bank as an unauthorized transaction and cite your cancellation confirmation email as evidence. Banks in the UAE are required under Central Bank regulations to investigate disputed charges within 30 days.
What to do if Kaspersky refuses to cancel or refund
In rare cases, Kaspersky may delay your refund or claim you are ineligible. You have legal remedies available in the UAE.
Escalate to Kaspersky support
If your refund does not arrive within 15 days, contact Kaspersky's support team by email at [email protected] or through my.kaspersky.com. Provide your order number, purchase date, and cancellation confirmation email. Yafee recommends sending this via registered email or documenting the contact in writing. Kaspersky's support team typically responds within 3 to 5 business days.
File a complaint with your app store
If you purchased via Apple, Google, or Huawei and Kaspersky refuses to cooperate, report the issue to the app store itself. Apple, Google, and Huawei have complaint processes that allow you to escalate disputes directly. Your app store can force a refund if the evidence supports you.
Contact the department of consumer protection
If Kaspersky refuses to refund you within 30 days or disputes your 14-day cooling-off right, file a formal complaint with the Department of Consumer Protection (DCP) under the Ministry of Economy. This service is free and available to all UAE residents. You can file your complaint online at www.moe.gov.ae or in person at any DCP office. Provide your order confirmation, cancellation confirmation, and evidence of the refused refund. The DCP will investigate and may impose penalties on Kaspersky if the company violates UAE Consumer Protection Law. The process typically takes 30 to 60 days, but the DCP has strong enforcement authority in the UAE.
Dispute the charge with your bank
If Kaspersky continues to charge you after cancellation, contact your bank and dispute the charge as unauthorized. Provide your cancellation confirmation email as evidence. UAE banks are required to investigate disputes and typically reverse charges within 30 days if your evidence is clear. This is your fastest way to recover money if the company refuses to refund.
Kaspersky pricing and subscription tiers in the UAE
Understanding Kaspersky's pricing helps you evaluate whether cancellation is the right choice and what refund you can expect.
| Kaspersky product | Annual price (AED) | Devices covered | Key features |
|---|---|---|---|
| Kaspersky Internet Security | 149-199 AED | 1-5 devices | Antivirus, firewall, parental control, basic VPN |
| Kaspersky Total Security | 199-249 AED | 1-10 devices | Antivirus, VPN, password manager, encryption |
| Kaspersky Premium | 249-299 AED | 1-10 devices | All-in-one security, advanced VPN, priority support |
| Kaspersky Free | Free | 1 device | Basic antivirus, phishing protection, limited features |
| Kaspersky Plus (recommended) | 199 AED annually | 1-10 devices | Premium antivirus, identity theft protection, VPN |
| Kaspersky Family | 249 AED annually | Up to 30 devices | Family protection, parental controls, privacy features |
Prices vary depending on where you purchase (official store, app store, or reseller) and current promotions. If you cancel within 30 days and qualify for a refund, you recover the full amount shown above. If you cancel outside the refund window, you lose the unspent portion of your subscription.
Yafee's final guidance on Kaspersky cancellation
Cancelling Kaspersky is a straightforward process when you follow the correct procedure for your purchase channel. The critical steps are identifying where you bought the subscription, cancelling in that location, retaining your confirmation email, and monitoring your bank statement. Under UAE Consumer Protection Law, you have a 14-day right to cancel any distance purchase and claim a full refund. Kaspersky's own 30-day refund policy gives you even more time if you purchase directly from the company or Nexway.
If Kaspersky refuses to honour your cancellation or refund, escalate your complaint to the Department of Consumer Protection. UAE law strongly protects consumer rights, and the DCP actively enforces refund obligations. Yafee has helped thousands of consumers cancel subscriptions across the UAE and confirms that this legal framework is effective and enforceable.
Do not delay if you have decided to cancel. The sooner you submit your cancellation request, the sooner your refund window opens and the sooner your unwanted charges stop. Yafee's team is ready to answer questions about your cancellation, help you identify your purchase channel, or support you if you encounter resistance from Kaspersky. Visit yafee.com to learn more about how Yafee assists UAE consumers in cancelling subscriptions, recovering refunds, and protecting their payment information.
Contact information for complaints and escalation
Use the following details if Kaspersky refuses to cancel or refund your payment.
Kaspersky support contacts
- Email: [email protected]
- Web portal: my.kaspersky.com (Login required)
- Phone: Contact number available in your account or original order email
Department of consumer protection (UAE)
- Website: www.moe.gov.ae (Ministry of Economy)
- Email: [email protected]
- Phone: +971 4 308 3333 (Abu Dhabi), +971 2 555 0000 (Dubai)
- Office locations: Available in Abu Dhabi, Dubai, Sharjah, and other emirates
Your bank or payment provider
For disputed charges or to reverse an unauthorized post-cancellation transaction, contact your bank's customer service number (on the back of your debit or credit card) or your payment provider's customer service.
Yafee is your partner in safeguarding your subscription rights and recovering refunds in the UAE. Our contract-law specialists understand the complexities of cancellation procedures across all platforms and are committed to helping you exercise your consumer protection rights. Whether you need clarification on your legal position or support in disputing a refused refund, Yafee stands ready to guide you through the process.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
This letter is also available in other countries
Ready to cancel Kaspersky?
Join over 30,000 users who already trust us.