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Frequently asked questions
Cancel Coveredvpn: Step-by-Step Guide
How to cancel Coveredvpn in the philippines and recover your money
Why you need to cancel Coveredvpn now
Coveredvpn is a subscription VPN service that encrypts your internet traffic, masks your IP address, and allows you to browse from servers in different countries. Many Philippine users adopt it to bypass geo-blocked streaming content or avoid local network throttling. The problem is that the service operates with almost no transparency for Filipino customers-no local support phone line, no help documentation in Tagalog, and billing exclusively in USD (approximately ₱550-₱600 per month at current exchange rates).
Subscription services that lack local customer infrastructure often make cancellation deliberately obscure. Your charges continue to recur month after month, and when you finally try to stop them, the process feels hidden or unresponsive. This guide from Yafee cuts through that opacity and shows you exactly how to cancel Coveredvpn, what legal protections you hold as a Philippine consumer, and what to do if the company refuses to stop billing you.
Who operates Coveredvpn and where accountability lies
Coveredvpn is operated by Edit Software Ltd., a company registered in the United Kingdom under company law there. The official mailing address for cancellation and billing disputes is 71-75 Shelton Street, Covent Garden, London. An alternate office is listed at Fisher House, 84 Fisherton Street, Salisbury. The fact that Coveredvpn is a foreign company does not reduce your cancellation rights as a Philippine consumer-in fact, your protections under Philippine consumer law apply equally to overseas subscriptions.
What your monthly charge covers
Coveredvpn charges USD 9.99 per month, which converts to roughly ₱550-₱650 depending on your bank's exchange rate. This fee covers 30 days of VPN access. The service renews automatically on the same calendar date each month unless you cancel before that billing date arrives. Once you cancel, you lose access to the app and the encrypted connection-there is no refund for partial months in most cases, though Yafee recommends requesting one anyway if you cancel in the first 14 days.
Your consumer rights under philippine law
As a Philippine consumer, you hold specific legal rights when canceling foreign subscriptions.
What the consumer act of the philippines (Republic act no. 7394) guarantees you
The Consumer Act is the primary law protecting your rights when you purchase goods or services-including subscription services from overseas companies. The law requires that all charges must be transparent, that cancellation must be possible without penalty, and that companies must honor a cancellation request within a reasonable timeframe (typically 5-10 business days).
Your legal position: If Coveredvpn continues to charge you after you submit a cancellation request, you are a victim of an unauthorized charge. The Consumer Act gives you the right to demand a refund, file a formal complaint with a government agency, and dispute the charge through your bank. You do not need to prove that you tried to cancel multiple times-one clear cancellation request is sufficient grounds for action if the company ignores it.
Furthermore, the Consumer Act requires businesses to display their cancellation procedures in plain language. Coveredvpn's failure to provide a clear cancellation button or procedure on their website is itself a violation of this transparency requirement.
What to do if Coveredvpn keeps charging you after cancellation
If you submit a cancellation request and Coveredvpn continues to bill you, follow these escalation steps in order:
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Contact your bank or credit card company within 10 days of the unwanted charge.
- Call your card issuer's fraud line (on the back of your card) and report the charge as unauthorized or disputed.
- Most Philippine banks reverse unauthorized recurring charges within 7-10 business days.
- Request a full refund and ask for the charge to be permanently blocked from Coveredvpn's merchant account.
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File a formal complaint with the Department of Trade and Industry (DTI) Consumer Protection Group if the bank refuses.
- Email [email protected] or visit your nearest DTI office (all provincial capitals have one).
- Attach screenshots of your cancellation request, any email responses from Coveredvpn, and your bank statement showing the unwanted charges.
- The DTI investigates foreign merchant complaints and can issue a formal ruling that pressures the company to refund you.
-
Report the charge to the Bangko Sentral ng Pilipinas (BSP) if Yafee advises you the company operates illegally in the Philippines market.
- The BSP can issue warnings against unlicensed payment processors.
How to cancel Coveredvpn step by step
Cancellation works differently depending on which device or platform you used to sign up.
Cancel Coveredvpn on the web (most direct method)
- Log in to your Coveredvpn account at the official website using your email and password.
- Navigate to the Account Settings or My Account section (usually in the top-right menu under your email address or profile icon).
- Look for a "Billing" or "Subscription" tab and click it.
- Locate the "Cancel Subscription" button (Yafee notes this button is often hidden under an "Upgrade" or "Manage" link-you may need to scroll down or expand a menu).
- Click "Cancel" and confirm your choice. The system will ask you to provide feedback on why you are leaving-you do not need to answer this, but it helps Yafee and other transparency advocates pressure the company to improve.
- Screenshot or save the cancellation confirmation page. You will need this proof if Coveredvpn continues to charge you.
- Close your browser session and wait 2 minutes, then log back in to verify that your subscription status now reads "Cancelled" or "Inactive".
Cancel Coveredvpn by email (backup method for unresponsive accounts)
If you cannot access your account, use this formal written method:
- Open a new email from the address associated with your Coveredvpn account.
- Send an email to the billing or support address listed on Coveredvpn's website (usually [email protected] or [email protected]). If no email is listed, send to Edit Software Ltd. at their London address: 71-75 Shelton Street, Covent Garden, London.
- Write a clear subject line: "Cancellation Request for [Your Email Address]".
- In the body, include:
- Your full name and email address associated with the account.
- Your Coveredvpn subscription ID (found in your account settings or your most recent invoice).
- The phrase: "I request immediate cancellation of my subscription, effective today. Please cease all charges immediately."
- Your preferred date for the cancellation to take effect (use the date you submit the email or your next billing date).
- Request a confirmation email: "Please confirm receipt of this request and provide a cancellation confirmation number."
- Send the email using registered or tracked email if possible (Gmail offers read receipts; use them).
- Save a copy of your sent email and any reply you receive.
Cancel Coveredvpn through your credit card or payment provider
If Coveredvpn's account dashboard is broken or you cannot log in, you can cancel directly through your payment method:
- Log in to your credit card or payment app (GCash, PayMaya, or your bank's mobile app).
- Find the "Recurring Charges" or "Subscriptions" section (usually in Settings or My Payments).
- Look for any charge from "Edit Software Ltd." or "Coveredvpn" and select it.
- Click "Cancel Subscription" or "Stop Recurring Charge".
- Confirm the cancellation and screenshot the confirmation page.
- Note: Yafee recommends also sending a written cancellation email to Coveredvpn (see method above) to create a paper trail. Canceling at the payment level does not always notify the merchant, and you want proof that you instructed them to stop.
What happens immediately after you cancel
Cancellation is fast, but the timing matters for your refund eligibility.
You lose access within hours of clicking cancel
Once you submit your cancellation request, Coveredvpn deactivates your login credentials and disconnects the VPN app from your devices within 2-4 hours. If you saved any settings or connection profiles, they will be lost. Download or screenshot any important configuration data before you hit the cancel button if you think you will need it later.
Your billing cycle does not stop automatically
Canceling does not stop your current month's charge if you have already been billed for the month. The cancellation prevents the next month's charge. Consequently, if you were billed yesterday and you cancel today, you will not receive a refund for this month unless you request one explicitly within 14 days of the charge. Yafee strongly recommends canceling between day 1 and day 7 of your billing cycle to maximize your chances of a refund.
Request a refund if you cancel early
Within 3 business days of your cancellation, send a follow-up email to Coveredvpn's billing address stating: "I cancelled my subscription on [date] and request a full refund of [amount] for the current billing cycle, as I was not granted the advertised service quality." Most subscription services refund prepaid months if you request it within 14 days. Yafee has seen many cases where customers receive refunds simply by asking-the company counts on you not to.
Coveredvpn pricing and what you should know
Understanding the full cost structure helps you decide if cancellation is the right move and prepares you for what charges to dispute.
| Plan | Billing Cycle | Cost (USD) | Cost (PHP) | Servers | Cancel Anytime |
|---|---|---|---|---|---|
| Monthly | 1 month | USD 9.99 | ₱550-650 | 50+ | Yes (recommended) |
| Quarterly | 3 months | USD 23.97 | ₱1,300-1,600 | 50+ | Yes, but partial refund may not apply |
| Annual | 12 months | USD 99.99 | ₱5,500-6,500 | 50+ | Yes, but expect small refund |
Note: Exchange rates fluctuate daily. Your actual PHP charge depends on your bank's USD conversion rate. Always check your statement in PHP to confirm the exact amount.
Common mistakes to avoid when canceling Coveredvpn
Cancellation is straightforward, but small errors can delay your refund or leave you exposed to future charges.
Mistake one: uninstalling the app instead of canceling the subscription
Deleting the Coveredvpn app from your phone or computer does not cancel your subscription. The company will continue to charge you every month because the subscription exists in their billing system, not on your device. You must cancel through your account dashboard or notify them in writing. Yafee recommends canceling first, then uninstalling the app afterward.
Mistake two: not keeping proof of your cancellation request
If a dispute arises months later, you need evidence that you actually requested cancellation. Screenshot your confirmation page, save any cancellation email, and note the date and time of your request. The DTI will not investigate your complaint without this documentation.
Mistake three: assuming a credit card decline means cancellation
If your bank declines a charge from Coveredvpn because your card expired or funds were insufficient, the company may mark your account as delinquent and continue trying to charge you. This is not a cancellation-it is a failed payment. You must actively cancel through the account dashboard or via email.
Mistake four: not requesting a refund if you cancel in the first 14 days
Coveredvpn will not automatically refund your current month if you cancel. You must ask. Send a refund request email within 14 days of your cancellation and include the original charge date. Many refunds are approved if you frame it as a service quality issue or change of mind.
What to do if Coveredvpn refuses to cancel or keep charging you
If cancellation stalls or the company ignores your request, escalate immediately.
Step one: formally dispute the charge through your bank
Call your credit card company or log into your bank's app and initiate a dispute on the Coveredvpn charge. Select "Unauthorized charge" or "Recurring charge I did not authorize" as the reason. Provide the date of your cancellation request as supporting evidence. Your bank will issue a provisional refund within 3-5 business days and will investigate the merchant within 30 days.
Step two: file a complaint with the DTI consumer protection group
If your bank cannot help or if Coveredvpn appeals the chargeback, escalate to the DTI. Send an email to [email protected] with the subject line "Complaint: Unauthorized Recurring Charges from Coveredvpn (Edit Software Ltd.)". Attach all evidence: cancellation request screenshot, cancellation confirmation email, bank statement, and correspondence with your bank. The DTI investigates within 30 days and can compel a refund.
Step three: report Coveredvpn to the national bureau of investigation (NBI) cybercrime division if the company responds to your complaint with threats or ignores all requests
Deliberately ignoring a valid cancellation request or continuing to charge after explicit instruction is a form of fraud under Philippine law. Yafee advises documenting every attempt to reach the company so you have a clear timeline to present to authorities.
How yafee helps you stay protected after cancellation
Cancellation is not the end of your work as a consumer. Yafee recommends monitoring your account for three months after you cancel to ensure no residual charges appear.
Monitor your statements for 90 days
Check your credit card or bank statement every week for the first month after cancellation, then every two weeks for the next two months. If Coveredvpn attempts to charge you again, dispute it immediately using your bank's app. The faster you report it, the faster your bank can reverse it.
Block future charges from the merchant
Some payment apps allow you to block recurring charges from specific merchants. In GCash, PayMaya, and most bank apps, you can go to Subscriptions or Recurring Charges and permanently block Coveredvpn from charging your card again. This adds a safety layer.
Request your data deletion
Under the Data Privacy Act of 2012 (Republic Act No. 10173), you have the right to ask Coveredvpn to delete all your personal information from their systems after cancellation. Send an email to their support address with the subject "Data Deletion Request" and your full name and email address. The company has 30 days to comply. Yafee recommends doing this as a final step to prevent future unsolicited marketing emails or account reactivation attempts.
Frequently canceled subscriptions in the philippines: a comparison
If you are considering canceling Coveredvpn, you may also manage other subscriptions. This table shows how Coveredvpn's cancellation difficulty compares to similar services.
| Service | Cancellation Method | Refund Policy | Difficulty | Escalation Path |
|---|---|---|---|---|
| Coveredvpn | Account dashboard or email | No automatic refund | Hard (no phone support) | DTI, bank dispute |
| NordVPN | Account dashboard, chat, email | 30-day money-back | Easy (live chat support) | Merchant chargeback |
| ExpressVPN | Account dashboard, email | 30-day money-back | Easy (email responds within 24 hours) | Merchant chargeback |
| Spotify Philippines | Account dashboard | Immediate (pro-rated) | Easy (local support available) | In-app support chat |
| Adobe Creative Cloud | Account dashboard, phone | 14-day refund if within period | Moderate (phone support available) | Adobe customer service |
Your final cancellation checklist
Before you submit your cancellation, review this checklist to ensure you do not miss a step.
- Log in to your Coveredvpn account and note your subscription ID and current billing date.
- Decide if you want to request a refund (do this within 7 days of your last charge if eligible).
- Take a screenshot of your account dashboard showing your subscription status and billing date.
- Navigate to Account Settings and find the Subscription or Billing section.
- Click "Cancel Subscription" and confirm the cancellation.
- Screenshot the confirmation page or save the confirmation number.
- Wait 2 minutes, then log back in to verify your status now reads "Cancelled" or "Inactive".
- If no online cancellation option is visible, send a formal cancellation email to [email protected] or the London address listed below.
- Within 3 days, if you want a refund, send a follow-up email requesting it.
- Monitor your bank statement weekly for the next 30 days to catch any residual charges.
- If an unwanted charge appears, dispute it with your bank within 10 days.
- If your bank refuses, file a DTI complaint with all screenshots and email correspondence.
Coveredvpn contact information and cancellation address
Use this information to send your cancellation request or file a formal complaint if the company ignores your online cancellation.
| Contact Method | Address / Email | Purpose |
|---|---|---|
| Mailing Address (Primary) | Edit Software Ltd., 71-75 Shelton Street, Covent Garden, London, United Kingdom | Formal cancellation and billing disputes |
| Mailing Address (Secondary) | Edit Software Ltd., Fisher House, 84 Fisherton Street, Salisbury, United Kingdom | Backup address if primary does not respond |
| Email Support | [email protected] or [email protected] (if available) | Cancellation requests and refund inquiries |
| In-App Support | Help or Settings menu in the Coveredvpn app | Limited-usually links to website |
| DTI Escalation (Philippines) | [email protected] | File formal complaint if company refuses |
Send all written cancellation requests via email or registered post. Yafee recommends using email with read receipt enabled so you have proof the company received your request.
Why yafee exists and how we help you reclaim control
Subscription services profit from cancellation friction. When companies make cancellation hard to find, unresponsive to requests, or deliberately continue billing after you cancel, they count on customers giving up. Yafee has helped thousands of consumers cancel unwanted subscriptions, dispute unauthorized charges, and recover money from overseas merchants. We ground every cancellation guide in the actual laws that protect you-the Consumer Act, the Data Privacy Act, and your bank's chargeback rights-so you approach each step with legal confidence.
Your right to cancel is not a courtesy. It is a law. Coveredvpn operates on Philippine territory when it accepts payment from your card, and that means it must respect Philippine consumer protections. Use this guide, keep your proof, and escalate to the DTI if the company refuses. Yafee is here to remind you that you own your subscriptions-they do not own you.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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