Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Overtime, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at AED 3.83 for 48h, then AED 208.25 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Overtime in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Overtime
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Overtime subscription with zero hassle
1
Fill in the form
Give us your details and those of your Overtime subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Overtime. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Overtime refuses your cancellation.
Frequently asked questions
Cancel Overtime: The Right Way to Manage Your Subscription
How to cancel Overtime and reclaim control of your work schedule in UAE
What Overtime is and why cancellation matters
Overtime (also marketed as MyOvertimeHours) is a subscription-based mobile application designed to help you track working hours, identify scheduling conflicts, and build a documented record of your actual work time. The service operates on a freemium model: the free tier provides basic hour-tracking functionality, while a paid premium subscription removes advertisements and grants access to advanced features such as shift pattern analysis, employer negotiation reports, and detailed wage calculations.
You access Overtime exclusively through the Apple App Store in the UAE. The company also operates overtimebrands.com, a separate merchandise store where you can purchase branded physical goods bearing the Overtime logo.
This guide grounds your cancellation in UAE consumer law and walks you through every removal method, refund entitlement, and your statutory protections. At Yafee, we specialise in helping workers and consumers exit digital subscriptions with certainty and without loss.
Why workers cancel Overtime
You may cancel because your employment circumstances have changed, you have migrated to a competing app with superior features, or you found the premium tier did not justify its cost. Many UAE-based users discover the free version meets their needs adequately. Others prefer manual tracking or rely instead on workplace payroll systems that already capture their hours. Whatever your reason, cancellation must be transparent and free of hidden barriers. At Yafee, we ensure you understand your exact position before you act.
Your consumer rights under UAE law
Before you cancel, you must understand the legal protections that apply to digital subscriptions in the United Arab Emirates.
Digital subscriptions and the cooling-off period in UAE law
UAE Consumer Protection Law (Federal Law No. 24 of 2006, as amended) does not grant a statutory 14-day cooling-off period for digital goods or services activated and delivered immediately upon purchase. Once you download Overtime and activate your premium subscription, you generally cannot claim a refund on cooling-off grounds alone. This principle aligns with EU and UK consumer law, which similarly excludes immediately-delivered digital products from withdrawal rights.
However, your protection does not end there. If Overtime failed to deliver the service as clearly described, charged your payment method without your explicit prior consent, or misrepresented core features, you retain the right to demand a refund or cancellation. The General Authority for Consumer Protection (GACP) enforces these rights across all seven emirates.
Your legal position
You cannot demand a refund simply because you changed your mind about the subscription. You can demand a refund or free cancellation only if Overtime breached a contractual term, failed to deliver the promised service, or obtained payment through misrepresentation or lack of informed consent.
Physical merchandise returns and consumer protection
If you purchased Overtime-branded merchandise (apparel, bags, or branded items) from overtimebrands.com, UAE consumer law entitles you to return unopened, unused items within a reasonable period-typically 30 calendar days from the date of delivery-for a refund of the product price. The seller may deduct legitimate return shipping costs and restocking fees if their terms transparently disclosed these charges at checkout. Yafee advises you to photograph packaging and retain your order confirmation before initiating any return.
Escalation: the general authority for consumer protection
If Overtime refuses a legitimate cancellation request, ignores your written demand for a refund, or continues to charge your card after you have unsubscribed, you may escalate to the General Authority for Consumer Protection (GACP) in your emirate. Document every interaction-screenshots of app communications, email records, payment statements, and dated notes of telephone conversations-before filing a formal complaint. The GACP has authority to investigate, mediate, and enforce refunds under Federal Consumer Protection Law.
Cancellation methods: which route applies to you
Your cancellation method depends entirely on where you hold your Overtime subscription.
Apple app store subscriptions (the primary method)
The vast majority of Overtime users in the UAE subscribe via the Apple App Store on iPhone or iPad. This method is the fastest and most secure way to cancel because Apple processes the request directly and immediately halts billing on your next renewal date.
Direct billing and web portal (if applicable)
If Overtime offered an alternative billing option (credit card charged directly, PayPal, or a web-based account dashboard), you may need to cancel via the Overtime website or by contacting Overtime support directly. Yafee recommends requesting written confirmation of cancellation in all direct-billing scenarios.
How to cancel Overtime on your iPhone or iPad
This section provides the precise steps to remove your subscription through Apple's official subscription management interface.
Step 1: open the app store and navigate to your account
- On your iPhone or iPad, open the Apple App Store application.
- Look for the blue App Store icon on your home screen.
- Tap it to launch the store.
- In the bottom-right corner, tap the profile icon (your silhouette or photo).
- If you are not signed in, enter your Apple ID and password first.
- The account menu will open, displaying your Apple ID name and associated email address.
Step 2: locate and tap "Subscriptions"
- In the account menu, scroll down and tap "Subscriptions" (listed below "Purchase History" and other account options).
- You will see all active subscriptions and recently cancelled ones linked to your Apple ID.
- Examine the list carefully to identify Overtime or MyOvertimeHours.
- If you have multiple subscriptions, ensure you select the correct app.
- Check the renewal date and current price to confirm you have found Overtime.
Step 3: select Overtime and open the subscription details
- Tap on "Overtime" or "MyOvertimeHours" from the subscriptions list.
- The subscription details page will open, showing your current plan, price, renewal date, and billing history.
- Review the renewal date carefully-this is the date your next charge will occur if you do not cancel immediately.
Step 4: initiate the cancellation request
- On the subscription details page, locate and tap the red "Cancel Subscription" button or "Remove" option.
- If you see an offer to reduce your price or switch to a lower plan, you may dismiss this and proceed to cancellation.
- Apple sometimes displays a discount offer as a retention tactic; cancelling will proceed if you do not accept.
- Apple will present a final confirmation screen asking you to confirm your cancellation.
- Read this screen carefully to ensure you are cancelling the correct subscription.
Step 5: confirm cancellation and retain proof
- Tap "Confirm Cancellation" or select "Yes, Cancel" when prompted.
- Apple will immediately deactivate auto-renewal.
- Your subscription will remain active until the current renewal date, after which it will expire.
- You will receive a confirmation message on-screen stating "Subscription Cancelled."
- Apple will also send a confirmation email to your registered Apple ID email address within minutes.
- Screenshot this confirmation message and save the confirmation email for your records.
- Return to the subscriptions page and verify that Overtime now displays a "Cancelled" status with an expiration date.
What happens after you cancel
Cancellation does not terminate your access to Overtime immediately; it stops the automatic renewal at your next billing cycle.
Access during the remaining subscription period
After you cancel, you retain full access to all premium features you paid for until the current subscription period expires. If your next renewal date is 15 days away, you will continue to use Overtime's premium tier for those 15 days at no additional cost. Yafee recommends exporting or screenshotting your overtime records before the expiration date if you need to preserve this data elsewhere.
What happens on your renewal date
On your subscription's expiration date, Apple will not charge your card. Your access to premium features will downgrade automatically to the free tier. You will retain your user account, login credentials, and any historical data within the free version's storage limits. The free tier provides basic hour tracking without advertisements or premium reporting tools.
Uninstalling the app
Cancelling your subscription through the App Store does not automatically uninstall the Overtime application from your device. If you wish to remove it entirely, press and hold the Overtime app icon on your home screen, select "Remove App," and confirm deletion. Uninstalling the app does not affect your subscription status-Apple's records will still show you as a cancelled subscriber, which prevents accidental re-billing.
Refunds: when Overtime must refund your money
UAE consumer law and Apple's refund policy create narrow but important windows for recovering payment.
Refund eligibility under UAE law
You may request a refund of your most recent subscription payment if you can demonstrate one of the following:
- Service failure: Overtime did not deliver core features you paid for (e.g., the app crashed on launch, hour-tracking functions did not operate, or core promised tools were absent).
- Unauthorised charging: A payment was processed without your informed, prior written consent.
- Misrepresentation: Overtime's app description or advertisements misrepresented key features, and the premium tier did not match the promised functionality.
- Duplicate billing: You were charged multiple times for a single subscription period.
Refund eligibility under apple's policy
Apple permits refund requests within 45 days of the charge date. You must submit your request through the iTunes Store or App Store support interface, explaining the reason (service quality, accidental purchase, or technical fault). Apple reviews each claim individually and may grant a refund, issue account credit, or deny the request. Yafee advises that Apple's decisions are final and non-negotiable once issued.
How to request a refund through apple
- Visit reportaproblem.apple.com using a web browser on your computer or mobile device.
- Sign in with your Apple ID and password.
- Locate the Overtime subscription charge in your purchase history.
- Click the complaint icon (exclamation mark) next to the transaction.
- Select "I would like a refund for this purchase" and provide your reason from Apple's dropdown menu.
- Choose "The app did not work as described" if you experienced a malfunction.
- Choose "I did not intend to make this purchase" if you were charged without consent.
- Choose "I did not receive the item or service" only if the app was completely inaccessible.
- Add any supporting detail in the text field (screenshots of errors, dates of failure, or context).
- Attach screenshots if possible to strengthen your case.
- Submit your request and retain the confirmation email Apple sends.
- Apple typically responds within 5 to 10 business days.
Direct refunds from Overtime
If you paid Overtime directly (not through the App Store), contact Overtime support in writing, stating your reason and the transaction date. Request a refund in your email and ask for written confirmation once processed. Preserve this correspondence; it serves as evidence if you need to escalate to the GACP or dispute the charge with your bank.
Pricing and subscription tiers at Overtime
This table summarises the cost and features of Overtime's current offerings in the UAE.
| Plan | Monthly price | Annual price | Key features | Best for |
|---|---|---|---|---|
| Free tier | AED 0 | AED 0 | Basic hour logging, limited data export, standard interface | Casual users, basic tracking only |
| Premium monthly | AED 29-49 (typical) | - | Ad-free experience, advanced reports, shift pattern analysis, wage negotiation toolkit | Month-to-month flexibility, short-term users |
| Premium annual | - | AED 249-349 (typical) | Ad-free experience, all premium features, priority support, annual export bundle | Long-term users, maximum savings |
| Family plan (if offered) | Varies | Varies | Multiple user accounts, shared reporting, household access | Households with multiple workers |
Prices fluctuate seasonally and may differ by emirate. Always confirm the exact charge amount in the App Store before purchasing. At Yafee, we advise comparing the annual plan against monthly costs: if you commit to 6+ months, the annual tier typically saves 20-30% per month.
Common mistakes to avoid during cancellation
Cancellation is straightforward if you follow the correct steps; these errors can create confusion and unwanted charges.
Mistake 1: uninstalling the app without cancelling the subscription
Removing the Overtime app from your device does not cancel your subscription. Apple continues to charge your payment method on the renewal date. You must explicitly cancel through the App Store before deleting the app. Yafee recommends cancelling first, waiting for Apple's confirmation email, then uninstalling the app.
Mistake 2: assuming cancellation took effect immediately
Cancellation stops auto-renewal, not current access. If your renewal date is 10 days away, you can still use premium features until that date arrives. Many users believe they lost access immediately and panic; this is normal behaviour, and your access will expire on schedule.
Mistake 3: not saving your confirmation email
Apple's confirmation email is your proof of cancellation. If a charge appears on your card after cancellation, you will need this email to dispute it with Apple or your bank. Screenshot both the confirmation message in the App Store and Apple's follow-up email, and store them in a safe folder or email archive.
Mistake 4: cancelling without exporting your data first
The free tier may not retain all your historical overtime records. If you need your data after cancellation, use Overtime's export feature (if available) before the renewal date expires. This preserves your records in case you switch apps or need to reference hours for wage disputes with your employer.
Mistake 5: disputing the charge with your bank before contacting Overtime
If a charge appears after cancellation, contact Overtime support and Apple first. Initiating a chargeback dispute with your bank can damage your App Store account and may result in temporary suspension. Yafee advises exhausting Apple and Overtime's resolution processes before escalating to your financial institution.
Comparing Overtime to alternative apps and tools
If you are cancelling because Overtime does not meet your needs, this table compares Overtime against similar UAE-based or internationally-available alternatives.
| App or tool | Free tier? | Paid plan cost | Core feature | Best aspect |
|---|---|---|---|---|
| Overtime (MyOvertimeHours) | Yes | AED 29-49/month | Shift logging, negotiation reports | User-friendly interface, UAE-aware |
| Toggl Track | Yes | AED 40-90/month | Time tracking, project billing | Detailed project analytics, integrations |
| Clockify | Yes (unlimited) | AED 35-80/month | Time tracking, team management | Unlimited free users, visual reports |
| Manual spreadsheet (Microsoft Excel / Google Sheets) | Yes (free account required) | AED 0 | Custom logging | Complete control, no fees, offline capable |
| Employer payroll system | Yes (if provided) | AED 0 | Official hour recording | Legal standing for wage disputes |
Many UAE workers find that their employer's built-in payroll system or time-tracking platform suffices. If you are paying for Overtime but your workplace already logs your hours electronically, you may cancel and rely on that official record instead. Yafee has helped thousands of consumers cancel redundant subscriptions and redirect those funds toward genuine financial priorities.
What to do if Overtime refuses to cancel or keeps charging you
If you have cancelled through Apple but charges continue, or if Overtime ignores your cancellation request, take formal action.
Step 1: contact Overtime support in writing
Send an email to Overtime's support address (listed on the app's information page or website) stating your request to cancel, your user account details, and the charge dates you dispute. Request written confirmation of cancellation. Retain this email and any response in a dedicated folder.
Step 2: contact your bank or payment provider
If charges persist after your App Store cancellation, contact your bank or credit card issuer. Provide them with your cancellation confirmation from Apple and explain that Overtime is still charging you. Your bank can investigate and initiate a chargeback if appropriate.
Step 3: escalate to the general authority for consumer protection
If Overtime does not respond within 10 business days, file a formal complaint with the General Authority for Consumer Protection (GACP) in your emirate. Include copies of your cancellation confirmation, all payment statements showing the disputed charges, email correspondence with Overtime, and your bank's response. The GACP has power to compel refunds and can levy penalties against companies that breach consumer protection law.
Final checklist before and after cancellation
Use this checklist to ensure your cancellation is complete and secure.
| Action | Completed? | Notes |
|---|---|---|
| Before cancellation: Export any data you need from Overtime (if available) | [ ] | Do this before your renewal date passes |
| Before cancellation: Review your payment method and current billing cycle | [ ] | Know when your next charge is due |
| During cancellation: Follow the App Store steps exactly (do not uninstall the app first) | [ ] | Cancel through Subscriptions, not by deleting the app |
| After cancellation: Screenshot the "Subscription Cancelled" confirmation on your device | [ ] | Save this image to your phone or email it to yourself |
| After cancellation: Save the confirmation email from Apple (subject: "Subscription Cancelled") | [ ] | Archive this email permanently for refund disputes |
| After cancellation: Monitor your payment method for any charge on the renewal date | [ ] | If charged despite cancellation, contact Apple immediately |
Summary and next steps
Cancelling Overtime in the UAE is a straightforward process when you follow Apple's official subscription removal interface. Your cancellation takes effect immediately in terms of auto-renewal, though your premium access continues until the current billing cycle expires. UAE consumer law protects you against hidden charges and misrepresented features; if you experience either, the General Authority for Consumer Protection stands ready to investigate and enforce refunds.
Yafee recommends that you save all confirmation emails, monitor your bank statement on your next renewal date, and escalate to the GACP if any unauthorised charges appear. The vast majority of cancellations proceed without issue, and your subscription will simply expire on schedule.
If you need further guidance or wish to verify your consumer rights in your specific emirate, contact the GACP office serving your area or consult Yafee's broader resource library on digital subscription cancellation. Yafee has helped thousands of UAE workers and consumers exit unwanted subscriptions with confidence and full legal backing. Your control over your finances and your time is paramount-cancel when it serves you best.