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Cancel Solidworks: Step-by-Step Guide
How to cancel Solidworks in the philippines and protect your refund
Understanding Solidworks and why cancellation matters
Solidworks is a professional 3D CAD (computer-aided design) platform built for engineers, product designers, and manufacturers who need to create detailed assemblies, drawings, simulations, and technical workflows. Unlike simple software subscriptions you download immediately, Solidworks operates through a reseller-based model in the Philippines, which means cancellation is not as straightforward as clicking a button inside the application.
The software is owned by Dassault Systèmes, a major French technology company, and it is sold primarily through annual or quarterly subscription plans rather than month-to-month options. For Philippine users, this creates a real challenge: you cannot cancel directly through the Solidworks platform itself. Instead, you must contact a local Value Added Reseller (VAR) or the global support team, and that complexity is exactly why you need clarity before you submit any cancellation request.
At Yafee, we understand that Solidworks cancellation is one of the trickiest because the process is intentionally indirect. Understanding the procedure upfront means you avoid surprise charges, protect any refund you are entitled to, and close your account without leaving loose ends.
Who uses Solidworks and what subscription tiers cost
Solidworks users range from individual makers and student designers to large manufacturing teams. The subscription covers core CAD functions such as part modeling, assembly design, technical drawing creation, cloud collaboration, rendering, simulation tools, routing features, and access to the 3DEXPERIENCE cloud platform.
Pricing varies dramatically depending on the plan you choose. Here is what you are likely paying in the Philippines:
| Plan type | Annual price (USD) | Annual price (PHP) | Refund policy |
|---|---|---|---|
| Solidworks for Makers | $48.00 | ₱2,712 | 15-day money-back guarantee |
| Solidworks Standard | $1,995.00 | ₱112,794 | 15-day money-back guarantee |
| Solidworks Premium | $3,995.00 | ₱225,744 | 15-day money-back guarantee |
| Solidworks Design Premium | $4,716.00 | ₱266,454 | 15-day money-back guarantee |
| Monthly subscription (any plan) | Varies | Varies | Generally non-refundable |
If you bought an annual plan within the last 15 days and you are unhappy with your purchase, you have a legitimate right to request a full refund. That 15-day window is non-negotiable under Solidworks' own policy. Count from your purchase date, not from when you first logged in.
The challenge: why Solidworks cancellation differs in the philippines
In the Philippines, Solidworks does not maintain a large direct customer support operation. Instead, the company works through authorized resellers and regional partners. Your cancellation request will likely go to one of these resellers: CADCentric Solutions Inc. (based in Muntinlupa City), a local distributor in Mandaue City, or the main office in Lapu-Lapu City.
This reseller model creates friction because you are not canceling with Solidworks directly; you are canceling with the company that sold you the license. Response times are slower, and local support hours are limited. One common contact point for Philippine users is [email protected], available Monday to Friday, 8:00 AM to 5:00 PM local time.
Your consumer rights under philippine law
Philippine consumer protection law establishes clear rights when you purchase software subscriptions and wish to cancel them.
Legal framework: the consumer act of the philippines
The Consumer Act of the Philippines (Republic Act No. 7394) protects you when you enter into a contract with a business for goods or services. Under this law, you have the right to cancel a subscription if the seller failed to disclose material information, or if you paid for a service that does not meet reasonable expectations of quality or fitness for purpose.
Furthermore, if Solidworks or its authorized reseller in the Philippines promises a refund within 15 days and you request cancellation within that period, the company is legally obligated to honor that commitment. In accordance with consumer protection principles, the burden of proof rests with the seller to demonstrate that you waived your right to refund by explicit written agreement.
Your legal position: You have the right to cancel your Solidworks subscription within 15 days of purchase and receive a full refund, provided you have not already consumed the majority of the service or downloaded significant assets. After 15 days, your rights depend on whether the software performs as described and whether the reseller or Solidworks offered a longer cooling-off period in writing.
Enforcement: the department of trade and industry
If Solidworks or its authorized reseller refuses to honor your cancellation request or refund within 30 days of your formal request, you have the right to file a complaint with the Department of Trade and Industry (DTI) Consumer Protection Group. The DTI handles disputes between consumers and businesses when informal resolution fails. You can file a complaint online at www.dti.gov.ph or visit your nearest DTI office.
Consequently, before you escalate to the DTI, you must send a written cancellation request to the reseller and Solidworks with clear documentation of your purchase date, order number, and reason for cancellation. Keep copies of all emails and correspondence.
Methods to cancel Solidworks in the philippines
You have three primary channels to initiate your cancellation, each with different response times and effectiveness.
Cancellation through your local authorized reseller
If you purchased Solidworks through a reseller, you must contact them first. The three main contact points in the Philippines are CADCentric Solutions Inc. (Muntinlupa), the Mandaue City warehouse, or the Lapu-Lapu City main office. You can reach out to [email protected] during business hours (Monday to Friday, 8:00 AM to 5:00 PM Philippine Standard Time).
Expected response time: 2 to 5 business days. This is the slowest method but often required by your reseller agreement.
Cancellation through Solidworks global support
You can also contact Solidworks directly through their global support portal at solidworks.com/support. Select "Contact Support" and choose "Cancellation" as your issue category. Provide your license key, account email, and the reason for cancellation.
Expected response time: 3 to 10 business days. Solidworks global support can escalate requests to local resellers if needed.
Cancellation by formal written notice
For orders within the 15-day refund window, send a formal cancellation notice via email to both your reseller and Solidworks support. Include your full name, email address, order number, purchase date, and request confirmation of receipt. This creates a legal paper trail.
Expected response time: 5 to 10 business days once receipt is confirmed.
Step-by-step procedure to cancel your Solidworks subscription
Follow this exact sequence to ensure your cancellation is processed correctly and you receive any refund owed.
Step one: gather your account and purchase information
Before you contact anyone, collect all relevant documentation:
- Your Solidworks license key or serial number
- The email address linked to your Solidworks account
- Your original purchase order or receipt
- The exact purchase date (day, month, year)
- Your reseller's name (if you did not purchase directly)
- Any promotional codes or discount applied
Having this information ready prevents delays and demonstrates that you are organized and serious about cancellation.
Step two: check your cancellation window
Count the days from your purchase date. If you are within 15 days, you qualify for the automatic money-back guarantee. If you are beyond 15 days, note the reason for your cancellation (software defect, wrong product purchased, subscription no longer needed) because this affects your legal standing.
Document the current date and the number of days elapsed. This is critical if you later need to file a complaint with the DTI or take further action.
Step three: draft and send your cancellation email
Use this template and send to your reseller and Solidworks support simultaneously:
Subject: Formal cancellation request for Solidworks subscription
Dear Solidworks Support Team and [Reseller Name],
I hereby request immediate cancellation of my Solidworks subscription effective today. My details are as follows:
- License Key: [Your serial number]
- Account Email: [Your email]
- Purchase Date: [Day, Month, Year]
- Order Number: [Your order ID]
- Reason for cancellation: [Brief reason]
As this request is submitted on Day X of my 15-day money-back guarantee period / after 15 days on the grounds that [reason], I request confirmation of cancellation and details of my refund within 5 business days.
Please confirm receipt of this email within 24 hours.
Best regards,
[Your full name]
[Your phone number]
Send this email by registered mail or via a service that confirms delivery (Gmail's "request read receipt" or a tracked delivery method). Do not rely on informal messages or phone calls alone.
Step four: follow up if no response within 5 days
If you receive no response to your initial email within 5 business days, send a follow-up email marked "URGENT" with the subject line: "Follow-up: Cancellation request [Order Number] - escalation required."
State that you submitted your cancellation request 5 days ago and have not received confirmation. Include copies of your original email and ask for confirmation within 48 hours or you will file a complaint with the Department of Trade and Industry.
Step five: monitor your billing cycle
Check your payment method (credit card or bank account) for any new charges after your cancellation request. If a charge appears after you submitted your cancellation, that is grounds for a chargeback with your bank and a formal DTI complaint. Document the charge immediately.
At Yafee, we advise all software subscribers to check their billing statements weekly during the cancellation process because companies sometimes process cancellations slowly and bills continue to post.
Refund timeline and what to expect
After Solidworks processes your cancellation, the refund follows a specific timeline that you should understand.
Refund eligibility and conditions
You qualify for a full refund if:
- You request cancellation within 15 days of purchase (regardless of reason)
- You purchased an annual or quarterly plan (not a monthly plan)
- You have not downloaded more than 25 percent of the software's content or intellectual property
- You have not used the software to generate commercial revenue
If you meet all four conditions, Solidworks or your reseller must process a full refund. If you fall short on any condition, you may still request a partial refund, which the company may or may not approve.
Refund processing timeline
From the date Solidworks confirms your cancellation:
| Processing stage | Timeline | What you should see |
|---|---|---|
| Cancellation confirmation email sent | 1 to 3 business days | Email stating cancellation is approved and refund initiated |
| Refund issued to original payment method | 3 to 10 business days after confirmation | Refund appears as a credit (not a reversal) in your account |
| Refund clears your bank | 5 to 15 business days after issue | Funds visible in your account balance |
| License key deactivated | 1 to 5 business days after cancellation | Your Solidworks account shows "Cancelled" or "Inactive" |
In total, expect 14 to 30 days from your cancellation request to final refund appearance in your bank account. If this timeline is exceeded, contact your bank and Solidworks simultaneously.
If your refund does not appear
If 30 days pass and you have not received your refund, take these steps:
- Contact your bank's customer service and ask for the status of the refund. Provide your confirmation email from Solidworks.
- Send a follow-up email to Solidworks titled "Refund status check" and request proof of refund issuance (transaction ID or payment receipt).
- If the bank reports no incoming refund and Solidworks claims it was sent, file a chargeback with your credit card company or a dispute with your bank within 60 days of the original charge.
Common mistakes to avoid during cancellation
Cancellation is reversible if you act carefully, but one misstep can delay your refund by weeks or invalidate your claim altogether.
Mistake one: waiting longer than 15 days
The 15-day refund window is absolute. On day 16, you lose automatic refund eligibility under Solidworks' stated policy. If you think you might cancel, do not wait. Submit your request in writing within the window, even if you are still deciding.
Mistake two: contacting only the reseller
If you purchased through a reseller, always copy Solidworks support on your cancellation email. Resellers sometimes delay forwarding cancellation requests, and contacting Solidworks directly ensures your request is logged globally. This creates accountability and speeds processing.
Mistake three: canceling inside the Solidworks app
The Solidworks application does not have a built-in cancellation button. If you look for one and cannot find it, that is intentional. Do not assume silence means cancellation. You must send a formal email to establish a legal record of your request.
Mistake four: paying for another year before confirming cancellation
If you renew your subscription before confirming your cancellation is processed, you will owe for both the old and new periods. Wait for written confirmation of cancellation before the next billing date arrives.
Mistake five: not keeping copies of all correspondence
Save every email, read receipt, and confirmation number. If a dispute arises, these documents are your proof that you requested cancellation in good faith and on time. Screenshot your confirmation emails and store them in a folder labeled "Solidworks Cancellation."
After cancellation: what happens next
Cancellation does not end instantly; several actions unfold over the following weeks that you need to monitor.
License deactivation
Within 1 to 5 business days of your cancellation being confirmed, Solidworks will revoke your license key. This means you will no longer be able to log into Solidworks or use any of its features. If you have work in progress, download or export your files before cancellation takes effect.
You will receive a final email stating your license is inactive. Keep this email as proof of the deactivation date.
Billing stops
No further charges should appear on your payment method after cancellation is confirmed. Monitor your credit card or bank statement for 60 days after the cancellation confirmation. If a charge appears, contact your bank immediately and reference your cancellation confirmation email to your bank as proof.
Data access and recovery
After cancellation, you may lose access to cloud-stored projects and files if they were stored in Solidworks' 3DEXPERIENCE platform. Download all your work before cancellation is finalized. Once your account is deactivated, recovery is difficult and may require contacting Solidworks support with a special request.
Account reinstatement option
If you cancel and change your mind within 30 days, you may be able to reactivate your subscription by contacting your reseller or Solidworks support directly. They will re-issue your license key, though you may incur a reactivation fee.
When you should cancel Solidworks
Not every user needs to cancel, so this section helps you decide whether cancellation is right for you.
Strong reasons to cancel
Cancel Solidworks if:
- You purchased within the 15-day refund window and the software does not meet your needs
- The software is significantly more complex than you anticipated and unsuitable for your workflow
- You found a better alternative (such as Fusion 360, OnShape, or FreeCAD) that meets your requirements
- Your project is complete and you do not expect to use 3D CAD again in the near term
- The cost is unsustainable for your current budget
Reasons to keep Solidworks
Keep your subscription if:
- You are past the 15-day window and actively using the software for commercial or serious projects
- The software is industry-standard for your field and required by your clients or employers
- You have already invested time in learning Solidworks and switching costs are high
- Your team relies on Solidworks files and collaboration features for ongoing work
Addressing disputes: when to escalate to the DTI
If Solidworks or its reseller refuses your cancellation or withholds a refund unjustly, you have a formal dispute resolution path.
Conditions that warrant DTI escalation
File a complaint with the Department of Trade and Industry Consumer Protection Group if:
- You submitted a cancellation request more than 30 days ago and received no response
- Your refund was approved but has not appeared 30 days after confirmation
- Solidworks or the reseller denied your cancellation claim without a legitimate reason
- You were charged after submitting your cancellation request
- The company refused to acknowledge your formal written request
How to file a DTI complaint
- Visit the DTI website at www.dti.gov.ph and select "File a complaint online" under the Consumer Protection Group section.
- Provide your full name, contact details, and a detailed account of what happened. Include dates, order numbers, and amounts in PHP.
- Upload scanned copies of your purchase receipt, cancellation email, and any correspondence from Solidworks or the reseller.
- Specify the remedy you seek (refund, account reactivation, or compensation for damages).
- Submit your complaint and note the DTI case number provided in your confirmation email.
The DTI will contact Solidworks or the reseller and require them to respond within 15 days. You will be invited to a conciliation hearing (virtual or in-person) to resolve the dispute. If the company fails to appear or refuses to comply, the DTI can escalate to enforcement action.
This formal process typically takes 30 to 90 days, so use it only after informal resolution has failed.
Contact details for Solidworks resellers and offices in the philippines
Use these addresses and contact methods to submit your cancellation request.
Primary contacts and locations
| Reseller or office | Location | Contact method | Business hours |
|---|---|---|---|
| Main Solidworks office | La Aldea Buena, Mactan, Lapu-Lapu City | [email protected] | Monday to Friday, 8:00 AM to 5:00 PM PST |
| CADCentric Solutions Inc. (authorized reseller) | Muntinlupa City | Contact via main office email | Monday to Friday, 8:00 AM to 5:00 PM PST |
| Mandaue City warehouse | Mandaue City | Contact via main office email | Monday to Friday, 8:00 AM to 5:00 PM PST |
| Solidworks global support | Online portal | solidworks.com/support | 24/7 (response within 3 to 10 business days) |
Always send your cancellation request to [email protected] as the primary contact. If you do not receive a response within 5 business days, escalate to Solidworks global support and include a copy of your initial email.
Key takeaways: your cancellation checklist
Before you submit your cancellation, use this checklist to ensure you are fully prepared.
- Gather license key, purchase date, order number, and account email
- Confirm you are within (or outside) the 15-day refund window
- Download and save all your Solidworks files to local storage or external drive
- Draft a formal cancellation email using the template provided in this guide
- Send your email to both [email protected] and solidworks.com/support simultaneously
- Request read receipt or use a tracked email method to confirm delivery
- Save all correspondence in a labeled folder
- Monitor your bank account weekly for charges after cancellation
- Follow up within 5 days if you receive no response
- File a DTI complaint if you are denied a refund after 30 days without cause
Why yafee helps philippine software subscribers cancel with confidence
Solidworks cancellation in the Philippines is complex because resellers control the process and Solidworks operates indirectly through multiple channels. You face slow response times, ambiguous refund policies, and the real risk of being charged again if you do not cancel in writing and on time.
Yafee specializes in software and SaaS cancellations across the Asia-Pacific region, including the Philippines. Our legal specialists understand the Consumer Act of the Philippines, the Department of Trade and Industry's enforcement procedures, and the specific loopholes that resellers use to delay or deny refunds. We have helped thousands of consumers cancel Solidworks, Adobe, Microsoft, and other enterprise software without losing money or wasting months on unresponsive support teams.
When you work with Yafee, we handle the entire cancellation process for you: drafting your formal request, sending it through the right channels, tracking responses, and escalating to the DTI if needed. We ensure your 15-day refund window is respected, your license is deactivated, and your refund appears in your account. Visit Yafee.com today to learn how we can help you cancel Solidworks and recover your investment.
The path to cancellation is clear if you follow this guide step by step. Gather your information, send a formal email within your refund window, keep all documentation, monitor your billing, and escalate to the DTI if Solidworks refuses your request. Yafee stands ready to support you at every stage.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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