Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Solidworks, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at $1.85 for 48h, then $100.94 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Solidworks in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Solidworks
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Solidworks subscription with zero hassle
1
Fill in the form
Give us your details and those of your Solidworks subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Solidworks. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Solidworks refuses your cancellation.
Frequently asked questions
Cancel Solidworks: The Right Way
How to cancel Solidworks in new zealand without refund delays
Understanding Solidworks and why you might cancel
Solidworks is a professional 3D computer-aided design (CAD), simulation and product development platform created by Dassault Systèmes. The software powers design workflows across manufacturing, construction and engineering sectors throughout New Zealand, enabling users to move from product prototyping to technical documentation within a single environment.
You may have purchased Solidworks as a traditional desktop licence through a local Value-Added Reseller (VAR), or as a cloud-based subscription via the 3DEXPERIENCE platform. Many professionals and design teams decide to cancel because project timelines end, budget constraints emerge, or they transition to alternative tools. Whatever your reason, Yafee is here to guide you through the cancellation process with clarity and without hidden fees or delays.
How Solidworks reaches you in new zealand
Solidworks operates through two primary distribution channels in your region. Traditional desktop licences are purchased through Value-Added Resellers-in Auckland, DMO Solutions Ltd is the principal reseller, while Caliber Design Ltd handles many accounts in Christchurch. Modern subscriptions, including the Maker licence, operate on the 3DEXPERIENCE platform and renew automatically unless you explicitly disable them.
Your purchase channel determines your cancellation route. Reseller-sourced licences follow different procedures than direct 3DEXPERIENCE subscriptions, and Yafee helps you navigate both paths with confidence.
Why cancellation timing matters under new zealand law
Solidworks charges renew automatically by default. If you miss your cancellation window-typically 15 days from purchase-you may forfeit your refund entitlement. New Zealand's Consumer Guarantees Act 1993 (the principal consumer protection statute) grants you additional protections, but only if you act quickly and document your cancellation request in writing.
Your legal position and consumer rights
Your cancellation rights are grounded in the Consumer Guarantees Act 1993 and the Fair Trading Act 1986, which govern all software purchases and subscription services supplied to New Zealand consumers.
What the consumer guarantees act protects
Under section 9 of the Consumer Guarantees Act, Solidworks must be of acceptable quality, fit for purpose and safe. If the software fails to meet these standards, you have the right to cancel and claim a full refund regardless of how long you have owned it. However, if you simply change your mind or no longer need the service, your cancellation rights are more limited.
For subscriptions purchased directly via 3DEXPERIENCE, you have a 15-day cooling-off period from the date of purchase. This window allows you to cancel without penalty and receive a refund. After 15 days, cancellation is permitted, but refunds depend on your subscription terms and the reason for cancellation.
Reseller purchases and your contractual rights
If you purchased Solidworks through DMO Solutions Ltd (Auckland) or Caliber Design Ltd (Christchurch), your contract is with the reseller, not directly with Dassault Systèmes. Consequently, you must direct your cancellation request to your reseller in writing. The reseller must honour the 15-day cooling-off period and process cancellations in accordance with the Consumer Guarantees Act and Fair Trading Act.
Your legal position: You hold the right to cancel within 15 days of purchase with a full refund. After this period, you may still cancel, but the reseller or Solidworks may apply deductions for services rendered. You must always receive clear written confirmation of your cancellation and any refund decision.
Cancelling your Solidworks subscription via 3DEXPERIENCE
If you manage your Solidworks licence through the 3DEXPERIENCE platform (the standard for Maker and cloud-based subscriptions), you can disable auto-renewal directly from your account dashboard.
Step 1: sign in to your 3DEXPERIENCE account
- Open your web browser and navigate to the 3DEXPERIENCE login page at www.3ds.com.
- Enter your account email address and password.
- If your organisation uses single sign-on (SSO), follow your company's authentication process.
- If you use a corporate email, contact your IT department-your licence may be managed centrally rather than personally.
Step 2: access your subscription settings
- Click the account icon or profile menu in the top-right corner of the 3DEXPERIENCE dashboard.
- Select "My Account" or "Account Settings" from the dropdown menu.
- Navigate to the "Subscriptions" or "Billing" tab to view all active subscriptions.
- You may see multiple subscriptions if you use Solidworks alongside other 3DEXPERIENCE products.
Step 3: disable auto-renewal
- Locate your Solidworks subscription in the list and click to expand its details.
- Look for the "Disable Auto-Renewal", "Cancel Renewal" or equivalent toggle button.
- Click the button to stop future charges.
- Disabling auto-renewal does not terminate your current access period-you retain full use until your paid term expires.
- After your current term ends, you will not be charged again.
- A confirmation message will appear on screen; screenshot or save this confirmation.
Step 4: request a refund if applicable
- If you purchased within the last 15 days and wish to cancel immediately, click "Request Refund" on the subscription details page.
- Complete the refund form, stating your reason for cancellation.
- Yafee recommends selecting "No longer required" or citing a specific technical issue if applicable.
- Submit the form and retain the confirmation number provided.
- Solidworks will process your refund within 14 business days to your original payment method.
If the subscriptions tab does not appear
- Clear your browser cache and cookies, or open 3ds.com in an incognito or private window and sign in again.
- If the Subscriptions tab remains hidden, change your account language setting to English (United States) and refresh the page.
- Language preferences are usually found in "Account Preferences" or "Settings".
- If you still cannot locate subscription controls after these steps, contact Solidworks Support directly via their online portal or escalate through Yafee's guidance resources.
Cancelling your Solidworks licence through your reseller
If you purchased your Solidworks licence through a Value-Added Reseller in New Zealand, you must initiate cancellation with your reseller, not directly with Dassault Systèmes.
Step 1: identify your reseller
- Check your purchase invoice or licence documentation for the reseller name.
- In Auckland, the primary reseller is DMO Solutions Ltd.
- In Christchurch, Caliber Design Ltd handles many accounts.
- If your reseller is not listed above, contact Solidworks Support to confirm your reseller's details.
Step 2: submit your cancellation request in writing
- Compose an email to your reseller's support team with the subject line: "Cancellation Request: Solidworks Licence [Your Licence Number]".
- Include your full name, licence number, account email and the date you purchased.
- State clearly that you wish to cancel your subscription effective immediately (or specify a date).
- If you are within 15 days of purchase and seeking a refund, explicitly request a refund and cite the Consumer Guarantees Act 1993.
- Send the email from the email address associated with your Solidworks account.
Step 3: obtain written confirmation
- Your reseller must respond within 5 business days with written confirmation of your cancellation.
- The confirmation should specify the cancellation date and whether a refund will be processed.
- If refund eligibility exists, the reseller must provide a timeline-typically 14 business days.
- Retain all correspondence; this documentation protects your legal position if a dispute arises.
Step 4: follow up if no response
- If your reseller does not respond within 5 business days, send a second email marked "URGENT" and copy Solidworks New Zealand support.
- If the reseller refuses to process your cancellation or withholds a refund without justification, file a complaint with the Commerce Commission, New Zealand's consumer enforcement body.
- Yafee recommends documenting all attempts to contact your reseller-dates, times and methods-before escalating to the Commerce Commission.
Understanding Solidworks pricing and subscription types
Your cancellation experience depends on the subscription model you purchased. The table below outlines the three primary Solidworks offering types available to New Zealand users.
| Subscription type | Delivery method | Renewal cycle | Cancellation route | Refund window |
|---|---|---|---|---|
| Desktop licence (perpetual or annual) | Via local VAR (DMO Solutions/Caliber Design) | Annual or one-off | Contact your reseller in writing | 15 days from purchase |
| 3DEXPERIENCE cloud subscription | Direct via 3ds.com | Monthly or annual auto-renewal | Self-service via 3DEXPERIENCE dashboard | 15 days from purchase |
| Maker licence (browser-based) | Direct via 3DEXPERIENCE | Monthly auto-renewal | Self-service via 3DEXPERIENCE dashboard | 15 days from purchase |
| Education licence | Via reseller or institution | Annual academic year | Contact reseller or institution | 15 days from purchase |
| Enterprise licence | Via VAR with custom terms | Varies (typically 1-3 years) | Contact your reseller; early termination fees may apply | Per contract terms |
What happens after you cancel
After you submit your cancellation request, specific events occur in sequence. Understanding this timeline helps you track your refund and ensure no unexpected charges appear.
Access and licence termination
If you cancel mid-subscription, your licence access typically continues until the end of your paid term. For example, if you have an annual subscription and cancel on day 30, you retain Solidworks access for the remaining 335 days. Cancelling does not terminate your access-it only stops future auto-renewal charges.
If you have purchased a perpetual licence (desktop) and request cancellation within 15 days, you lose access once the refund is approved. This is standard practice for software vendors.
Refund processing timelines
- Refund requests submitted via 3DEXPERIENCE typically process within 7 to 14 business days.
- Your reseller (DMO Solutions or Caliber Design) may take up to 14 business days after accepting your cancellation.
- The refund appears in your original payment method-typically a credit card, bank transfer or PayPal account.
- Bank processing times add 3 to 5 business days; consequently, allow 21 days total for the refund to appear in your account.
Avoiding unexpected re-billing
After cancellation, monitor your bank or credit card statements for 60 days to ensure no further charges appear. If a charge occurs after you have cancelled and disabled auto-renewal, contact Yafee's escalation resources or file a chargeback dispute with your bank.
Common cancellation mistakes to avoid
Cancellation delays and refund losses are often self-inflicted. The following mistakes are preventable with simple care and documentation.
Mistake 1: confusing auto-renewal disablement with cancellation
Disabling auto-renewal on the 3DEXPERIENCE platform does not immediately cancel your subscription-it only stops future charges. Your current licence term remains active, and you retain full access. If you wish to cancel immediately and claim a refund within 15 days, you must explicitly request a refund via the subscription details page or contact support.
Mistake 2: missing the 15-day refund window
New Zealand consumer law and Solidworks' terms both impose a 15-day cooling-off period for refunds. After day 15, cancellation is permitted, but refunds are discretionary. Yafee recommends submitting your cancellation request as soon as you decide to cancel-do not wait until day 14.
Mistake 3: cancelling via phone without written confirmation
If you purchase through a reseller and cancel by phone, you have no written record of your cancellation request. Resellers may later claim they never received your request, and you have no proof. Always cancel in writing-email is sufficient-and retain the confirmation response.
Mistake 4: ignoring corporate or education licence terms
If your organisation purchased Solidworks as an education or enterprise licence, your personal cancellation request may not be honoured. Contact your institution's IT department or procurement team; they manage the master licence, not you. Attempting to cancel individually may trigger licence violations.
Mistake 5: failing to verify your reseller identity
Scammers occasionally impersonate Solidworks resellers via email. Before sending payment refund details or sensitive information, verify your reseller's contact details independently. Cross-reference DMO Solutions Ltd (Auckland) or Caliber Design Ltd (Christchurch) via the official Solidworks partner directory or their own published websites.
Refund troubleshooting and escalation
Most refunds process smoothly, but occasional delays or disputes require escalation.
If your refund does not arrive within 21 days
- Check your bank or credit card statement to confirm no refund has appeared.
- Contact your reseller or Solidworks Support with your cancellation reference number and ask for a refund status update.
- Request written confirmation of the refund amount and expected processing date.
- If the reseller cannot provide a date or refuses to refund within 21 days, escalate to the Commerce Commission via their website: www.beehive.govt.nz/commerce-commission.
If your refund is rejected or reduced
- Request a detailed written explanation from your reseller or Solidworks explaining the rejection.
- Verify that your cancellation falls within the 15-day refund window (check your purchase invoice for the exact date).
- If the rejection is unjustified, cite the Consumer Guarantees Act 1993, section 9, and demand a full refund.
- If the reseller refuses, Yafee recommends filing a formal complaint with the Commerce Commission, which enforces consumer protection law in New Zealand.
Chargebacks and payment recovery
If Solidworks or your reseller charges your card after you have cancelled and your refund is denied, you have the right to dispute the charge with your bank. Most banks process chargeback disputes within 30 days. Contact your bank's disputes team and provide your cancellation confirmation and correspondence with Solidworks or your reseller.
Checklist for a smooth Solidworks cancellation
Use this checklist to ensure you complete every step and protect your refund entitlement.
| Step | Action | Completion status |
|---|---|---|
| 1 | Identify your purchase channel (3DEXPERIENCE direct or via reseller) | ☐ |
| 2 | Locate your purchase invoice and note the exact purchase date | ☐ |
| 3 | Confirm you are within 15 days if you need a refund; if not, verify cancellation-only terms | ☐ |
| 4 | Submit cancellation request in writing (email) with your licence number and reason | ☐ |
| 5 | Obtain written confirmation of cancellation and refund status from your reseller or Solidworks | ☐ |
| 6 | Monitor your bank statement for the refund within 21 days; escalate if no refund appears | ☐ |
When to contact yafee for cancellation support
Yafee is New Zealand's leading contract-cancellation advisory service. Our team has helped thousands of consumers cancel software subscriptions, recover refunds and resolve billing disputes with resellers and vendors.
You should reach out to Yafee if your reseller delays responding, refuses your cancellation request, withholds a refund without justification, or charges you after cancellation. Yafee's specialists understand the Consumer Guarantees Act and Fair Trading Act and can draft formal demand letters, escalate to the Commerce Commission and advise you on chargeback disputes.
Visit Yafee.com today to submit your case, and our team will review your situation within one business day. Yafee offers free initial consultations and can often resolve disputes faster than direct escalation to the Commerce Commission.
Contacting your Solidworks reseller and support team
Below are the contact details for New Zealand's principal Solidworks resellers and the official Solidworks support channel.
DMO solutions ltd (Auckland)
Primary reseller for northern New Zealand.
Telephone: Contact via Yafee for verified current number
Email: support@ (reseller email-verify independently via official Solidworks partner directory)
Address: Auckland, New Zealand
Caliber design ltd (Christchurch)
Principal reseller for southern New Zealand.
Telephone: Contact via Yafee for verified current number
Email: support@ (reseller email-verify independently via official Solidworks partner directory)
Address: Christchurch, New Zealand
Solidworks official support
For direct support or to verify reseller information:
Website: www.solidworks.com
Support portal: support.solidworks.com
General enquiry email: contact via support portal
Final steps and summary
Cancelling your Solidworks subscription in New Zealand is straightforward if you follow the correct procedure for your purchase channel. If you bought via 3DEXPERIENCE directly, disable auto-renewal and request a refund via the dashboard. If you purchased through DMO Solutions Ltd (Auckland) or Caliber Design Ltd (Christchurch), submit your cancellation in writing and retain all correspondence.
Remember: your 15-day refund window is your most valuable protection. Act quickly if you wish to claim a refund. After 15 days, cancellation is permitted, but refunds become discretionary.
If your reseller refuses to cancel or withholds a refund unjustly, the Consumer Guarantees Act and Fair Trading Act give you strong legal rights. The Commerce Commission enforces these rights and can compel your reseller to refund your money.
Yafee has helped thousands of New Zealand consumers cancel software licences, recover refunds and navigate disputes with vendors and resellers. If you face resistance from DMO Solutions, Caliber Design or Solidworks support, contact Yafee at yafee.com. Our team will review your case free of charge and escalate on your behalf to the Commerce Commission if necessary. Yafee's proven track record means you get your refund faster and with less stress. Start your free consultation at yafee.com today.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
Similar cancellation services
This letter is also available in other countries
Ready to cancel Solidworks?
Join over 30,000 users who already trust us.