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Frequently asked questions
Cancel Aftershoot: Step-by-Step Guide
How to cancel Aftershoot in the philippines and stop unwanted charges
What Aftershoot is and why photographers choose it
Aftershoot is an AI-powered photo editing and culling platform designed specifically for photographers who need to accelerate their post-production workflow. The service uses artificial intelligence to sort through hundreds of images rapidly, automatically removing duplicates and substandard shots, then applies intelligent editing adjustments without requiring manual tweaking on each frame.
If you work in wedding, real estate, portrait, or event photography, you may have registered for Aftershoot's free 30-day trial to evaluate whether the AI's culling decisions align with your editorial standards. For many photographers in the Philippines, the tool delivers measurable value. For others, the AI does not match their editing style, or the monthly subscription cost of ₱1,500 to ₱7,200 does not justify continued use.
How aftershoot's subscription model operates
Aftershoot operates on a transparent subscription model: you select a plan, receive a 30-day free trial, and the service charges your payment method automatically when the trial expires unless you cancel in advance. The company imposes no long-term contract, no cancellation fee, and no minimum commitment period. On paper, this appears straightforward. In practice, many users miss the trial expiration date and discover an unexpected charge.
Aftershoot Inc. maintains its headquarters in Lewes, Delaware, United States, with no local Philippines office or local support telephone line. You can contact support 24 hours per day through live chat on their website or by emailing [email protected]. Email communication matters significantly when you need written proof of your cancellation date; electronic correspondence creates a traceable record that protects your legal position.
Aftershoot subscription pricing in philippine pesos
| Plan tier | Monthly cost | Annual cost | Features included |
|---|---|---|---|
| Starter | ₱1,500 | ₱15,000 | AI culling only |
| Professional | ₱3,500 | ₱35,000 | AI culling plus AI editing, 30+ preset styles |
| Advanced | ₱7,200 | ₱72,000 | Complete feature set, custom AI profiles, masking, multi-device access |
These prices convert directly from USD, and your actual charge depends on your chosen billing cycle and your payment method. If you subscribed through the Apple App Store or Google Play Store, your billing processes through those platforms, which affects your cancellation procedure.
Your consumer rights when cancelling Aftershoot in the philippines
The Philippines Consumer Act of 1992 (Republic Act No. 7394) protects your rights as a consumer, even when dealing with foreign companies like Aftershoot. Understanding these protections empowers you to cancel with legal confidence.
What the consumer act of the philippines guarantees you
Under Republic Act No. 7394, you hold the right to cancel any subscription or service contract at any time without penalty, provided the company disclosed all terms clearly upfront. Furthermore, you may request a refund for services not yet rendered. The law also requires the company to supply clear, written information about cancellation procedures, billing dates, and refund eligibility. Consequently, if Aftershoot refuses to honour these rights, you can escalate your complaint to the Department of Trade and Industry (DTI), which enforces consumer protection nationwide.
Your legal position: Aftershoot's terms state that paid monthly and annual subscriptions are non-refundable once charged. However, Philippine consumer law still protects you if you cancelled before the billing date or if the company failed to process your cancellation request promptly. Yafee has helped thousands of consumers in the Philippines invoke these protections when companies attempt to retain funds unlawfully.
When the company must refund you under philippine law
You qualify for a refund in these circumstances: you cancelled your subscription before the automatic renewal charge posted to your account; you can provide written evidence (email confirmation, screenshot of cancellation, bank statement showing the refund request date) that you cancelled within the trial period; the company failed to send you a cancellation confirmation within 5 business days; or you initiated a payment dispute through your bank or payment provider and that dispute was upheld.
The DTI's Consumer Complaint and Mediation Center (CCMC) processes disputes at no cost to you. If Aftershoot declines your refund request, you may file a formal complaint with the DTI, which will investigate on your behalf and compel the company to respond.
How to cancel Aftershoot step-by-step
Your cancellation method depends on where you subscribed and whether you pay directly or through an app store.
Cancel Aftershoot if you subscribed on their website
- Visit the Aftershoot website (aftershoot.com) and sign in to your account using your email and password.
- If you cannot remember your password, click "Forgot password?" and follow the reset link sent to your email.
- Locate your account settings. This is typically found under a profile icon or menu labelled "Account," "Billing," or "Settings."
- Look for a section titled "Subscription," "Plans," or "Billing details."
- Find the "Cancel subscription" or "Manage subscription" button. Click it.
- Aftershoot may ask you to provide feedback on why you are cancelling. This is optional; you may skip this step.
- Confirm your cancellation choice. The website will display a confirmation message stating your subscription ends on a specific date.
- Take a screenshot of this confirmation for your records.
- Send a confirmation email to [email protected] within 24 hours of cancelling online.
- Write: "I have cancelled my Aftershoot subscription on [date]. My account email is [your email]. Please confirm receipt of this cancellation notice."
- This creates a second record of your cancellation in case the website system fails.
Cancel Aftershoot if you subscribed via apple app store
- Open the Apple App Store on your iPhone, iPad, or Mac device.
- On iPhone or iPad, tap the account icon at the bottom right of the screen.
- On Mac, click "Account" in the App Store menu.
- Select "Subscriptions" from the account menu.
- You will see a list of all active subscriptions tied to your Apple ID.
- Find "Aftershoot" in your subscriptions list and tap it.
- If Aftershoot does not appear, your trial may have already expired or your subscription may not be active.
- Tap "Cancel subscription" or "Edit subscription."
- Apple will confirm that your access ends on your next billing date.
- Take a screenshot of the cancellation confirmation screen.
- Apple automatically sends a cancellation confirmation email to your Apple ID email address within 24 hours.
- Forward that Apple confirmation email to [email protected] with a note stating you have cancelled through the App Store.
- This alerts Aftershoot that your account should be deactivated on the App Store end as well.
Cancel Aftershoot if you subscribed via google play store
- Open the Google Play Store app on your Android device.
- Tap the profile icon at the top right of the screen.
- Select "Payments and subscriptions" and then "Subscriptions."
- You will see all active subscriptions on your Google account.
- Tap "Aftershoot" from the list.
- If Aftershoot is not listed, your trial has expired or your subscription is inactive.
- Tap "Cancel subscription."
- Google will ask if you wish to continue using Aftershoot until your next billing date. Select "Continue cancellation."
- Confirm the cancellation date displayed on screen.
- Google sends a cancellation confirmation email to your Gmail address immediately.
- Email [email protected] with a screenshot of your Google Play cancellation confirmation.
- Include the date you cancelled and your Aftershoot account email address.
Contact Aftershoot support directly if cancellation fails
- Visit the Aftershoot website and locate the "Contact" or "Support" page.
- Select the live chat option to speak with a support agent in real time.
- Chat is available 24 hours per day, 7 days per week.
- Tell the support agent that you wish to cancel your subscription.
- Provide your account email address and the date you attempted to cancel.
- If you encountered an error, describe it clearly.
- Request written confirmation of your cancellation by email.
- Do not accept verbal confirmation alone; ask for an email confirmation to your inbox.
- If live chat is unavailable, email [email protected] with the subject "Subscription cancellation request."
- Include: your account email, the date you want the subscription to end, and a clear statement that you wish to cancel immediately.
- Use formal, professional language and avoid emotional language.
- Save all correspondence in a folder for future reference.
- Aftershoot typically responds within 24 to 48 hours.
What happens after you cancel Aftershoot
Cancellation does not immediately remove your access; you retain full use of Aftershoot until your next billing date. This is standard practice across SaaS platforms and protects you from losing paid-for service time.
Timeline after cancellation
Within 24 hours of cancellation, you receive an email confirmation from Aftershoot stating your subscription end date. On that date, your account access terminates automatically. Your payment method is not charged again. If you attempt to log in after your subscription expires, Aftershoot displays a message asking you to reactivate or select a new plan.
If a charge appears on your bank statement after you cancelled, your payment was likely processed before your cancellation request reached Aftershoot's system. In this case, contact Aftershoot immediately with your cancellation confirmation email and request a refund. If the company refuses, file a dispute through your bank within 60 days of the unwanted charge.
Requesting a refund if you were charged after cancelling
You have grounds to request a refund if you cancelled before the automatic renewal charge posted and the charge was processed in error. Email [email protected] with your cancellation confirmation and bank statement showing the charge date. Use this template:
"I cancelled my Aftershoot subscription on [cancellation date], as confirmed by [screenshot/email confirmation]. Nevertheless, my account was charged on [charge date] for [amount in PHP]. I request a full refund to my original payment method within 7 business days. Please provide a refund confirmation number."
If Aftershoot does not respond within 10 business days, escalate the matter to your bank and file a payment dispute. The bank will contact Aftershoot on your behalf and investigate. In accordance with Philippine consumer protection law, your bank is obligated to handle the dispute within 45 days.
Comparing Aftershoot to similar photo editing platforms
Before cancelling, you may wish to evaluate whether a different platform better suits your workflow and budget.
| Platform | Culling feature | Monthly cost (PHP approx.) | Cancellation policy |
|---|---|---|---|
| Aftershoot | AI-powered, highly accurate | ₱1,500-₱7,200 | Cancel anytime, no refund after billing |
| Adobe Lightroom Classic | Manual with AI assist | ₱600-₱900 | Cancel anytime within Creative Cloud |
| Capture One | Manual culling, excellent color grading | ₱2,500 one-time, ₱500/month | Perpetual license option available |
| DxO PhotoLab | Manual with advanced noise reduction | ₱3,500 one-time purchase | No subscription required |
| Luminar AI | AI editing, limited culling | ₱2,800 one-time or ₱300/month | Subscription or perpetual license |
If cost is your primary concern, Adobe Lightroom offers culling functionality at a lower price point. If you prefer ownership over subscription, Capture One and DxO PhotoLab provide one-time purchase options. Yafee recommends comparing your workflow against each platform's free trial before committing to a long-term subscription.
Common mistakes to avoid when cancelling Aftershoot
Cancellation is straightforward when you follow the correct procedure, but small oversights can lead to unintended charges or disputes. You have full control over this process when you act deliberately.
Mistake one: cancelling too close to your billing date
If your subscription renews on the 15th of each month and you cancel on the 14th, the charge may have already been processed. Billing systems update at various times, and some transactions post overnight. Cancel at least 2 to 3 days before your renewal date to ensure your cancellation processes before the charge. Check your renewal date in your account settings before you cancel.
Mistake two: assuming silence equals cancellation
After you cancel on the Aftershoot website, a system-generated confirmation appears on screen, but this does not guarantee that your cancellation reached Aftershoot's billing system. Email [email protected] immediately after cancelling online as a backup. A second confirmation from human support removes any doubt.
Mistake three: cancelling through the wrong platform
If you subscribed via the Apple App Store, cancelling on the Aftershoot website alone does not stop the App Store charge. You must cancel within the App Store itself. The same applies to Google Play Store subscriptions. Cancelling in one place but not the other leaves you vulnerable to a repeated charge.
Mistake four: deleting the app without cancelling first
Uninstalling Aftershoot from your device does not cancel your subscription or stop automatic renewals. The subscription remains active on Aftershoot's servers. You must formally cancel your account before deleting the app, or your payment method will be charged on the next renewal date.
Mistake five: not saving confirmation documents
Screenshots and email confirmations protect you if a dispute arises. Save cancellation confirmations to a dedicated folder in your email or cloud storage. If Aftershoot claims you never cancelled, your saved evidence proves otherwise and supports your claim under Philippine consumer law.
Checking that your cancellation worked
Verify that your cancellation took effect by following these steps within 3 business days of cancelling.
Step one: log into your Aftershoot account
Visit aftershoot.com and sign in with your email and password. Navigate to your account settings or subscription section. Your account should display a message stating "Your subscription is inactive" or "Subscription ends on [date]." If it still shows "Active" or allows you to use editing features after the renewal date has passed, your cancellation did not process.
Step two: verify your billing method was not charged
Check your bank account, credit card statement, or payment provider (PayPal, GCash, etc.) for any Aftershoot charge after your intended cancellation date. Log into your bank's online portal and review transactions from the past 5 days. If an unwanted charge appears, take a screenshot and gather the transaction details.
Step three: contact support if issues persist
If your account still shows "Active" or if you were charged after cancelling, email [email protected] with your cancellation confirmation and request immediate clarification. Provide your account email, cancellation date, and the current status you see in your account. Ask for a written response confirming that your subscription has been terminated.
Your options if Aftershoot refuses to cancel or refund
Aftershoot generally processes cancellations without resistance, but if the company declines your request or ignores your emails, you have legal remedies under Philippine consumer protection law.
File a complaint with the department of trade and industry
The DTI's Consumer Complaint and Mediation Center (CCMC) handles disputes between consumers and businesses at no cost to you. You may file a complaint if Aftershoot fails to honour your cancellation request or refuses to refund a charge made after cancellation. Visit dti.gov.ph or visit your nearest DTI office in person to file a formal complaint. Provide your cancellation confirmation, bank statements, and all email correspondence between you and Aftershoot. The DTI will investigate and require Aftershoot to respond within 10 days.
Initiate a payment dispute with your bank
Contact your bank or payment provider and explain that you cancelled a subscription but were charged. Request a payment dispute (also called a "chargeback" in credit card terminology). Your bank will contact Aftershoot and request evidence that the charge was authorised. If Aftershoot cannot prove authorisation, the bank reverses the charge within 45 days and credits your account.
Consult a consumer lawyer if the amount is significant
If Aftershoot charged you multiple times after cancellation (for example, three months of unwanted charges totalling ₱10,500 or more), you may consult a consumer protection lawyer who specialises in SaaS billing disputes. Many lawyers in the Philippines offer free initial consultations. A formal demand letter from a lawyer often prompts quick refunds when the company realises the consumer is serious.
Key takeaways and next steps
Cancelling Aftershoot in the Philippines is a straightforward process when you follow the correct steps and leave a written record. You hold significant consumer protections under Republic Act No. 7394, which grants you the right to cancel any subscription at any time without penalty, provided the company disclosed all terms upfront.
Your immediate action: identify where you subscribed (Aftershoot website, Apple App Store, or Google Play Store), then use the corresponding cancellation method outlined above. Cancel at least 3 days before your next billing date, send a confirmation email to [email protected], and save all confirmation documents. If Aftershoot refuses to cancel or refunds your request, escalate the matter to the DTI or your bank.
Yafee specialises in helping consumers navigate SaaS cancellations and subscription disputes across platforms. Whether you are cancelling Aftershoot due to cost, dissatisfaction with AI culling accuracy, or simply moving to a different editing workflow, Yafee has helped thousands of photographers in the Philippines cancel their subscriptions without encountering unexpected charges or billing headaches. For additional guidance specific to your situation, visit Yafee.com and consult our comprehensive cancellation resources. Yafee remains your trusted partner in taking control of your digital subscriptions.
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