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Frequently asked questions
Cancel Aftershoot: The Right Way
How to cancel Aftershoot and protect your data in new zealand
What Aftershoot does and why you might cancel
Aftershoot is an artificial intelligence-powered photo culling and editing assistant designed to streamline photographer workflows. The software uses machine learning algorithms to select, sort and apply editing presets, helping you reduce time spent on repetitive tasks and focus on creative work instead.
The service delivers features including AI culling, automated edits, custom AI profiles and a marketplace of editing styles. However, if the tool no longer fits your workflow, your budget constraints have changed, or you have switched to a competitor like Lightroom or Capture One, cancelling is straightforward and your consumer rights in New Zealand are clear.
This guide walks you through every cancellation method, what happens to your data, and your legal protections under New Zealand consumer law. Yafee has helped thousands of photographers understand their rights when exiting subscription services-and we explain what you need to know before you leave.
Common reasons photographers cancel Aftershoot
You might be considering cancellation because the editing presets do not match your style, the cost no longer justifies the time saved, or you have switched to another tool. Some photographers find that manual editing gives them more control over their final images. Others discover that the AI culling occasionally misses important shots or produces inconsistent results.
Whatever your reason, your right to cancel is protected by New Zealand law. Yafee ensures you understand exactly what to expect when you exit.
Your consumer rights in new zealand and what they mean
New Zealand's Consumer Guarantees Act 1993 protects you when you purchase services, including digital subscriptions and software-as-a-service (SaaS) products like Aftershoot.
What the consumer guarantees act covers
Under the Consumer Guarantees Act, services must be of acceptable quality, fit for purpose and supplied with care and skill. If Aftershoot fails to deliver these standards, you have the right to a refund, repair or replacement-even if the company's terms state "no refunds."
You also hold the right to cancel if the service is substantially unfit for purpose. For example, if the AI culling consistently deletes your best shots, the software crashes regularly, or performance falls substantially short of what the company advertised, you may be entitled to a refund of unused subscription fees.
This protection applies to all subscribers in New Zealand, regardless of whether you paid via the Aftershoot website, the Apple App Store or Google Play Store.
When you can claim a refund under consumer law
You can request a refund within a reasonable timeframe-typically within three months of purchase-if:
- The service was not of acceptable quality (for example, it failed to work as advertised or crashed frequently).
- The service was not fit for purpose (you clearly explained your editing needs and Aftershoot did not meet them).
- You discovered a significant fault or defect within three months of purchase.
Aftershoot's terms may state "no refunds," but consumer law in New Zealand overrides unfair contract terms. If you believe the service has not delivered what was promised, Yafee recommends documenting your issue with screenshots, dates and detailed notes about what went wrong, then requesting a refund from Aftershoot's support team before you cancel.
Your legal position
You are not bound by "no refund" clauses in Aftershoot's terms of service. The Consumer Guarantees Act 1993 gives you statutory rights that override contractual exclusions. If the service fails to meet acceptable quality or fitness for purpose standards, the Commerce Commission and New Zealand courts will enforce your right to a remedy-including cancellation with refund-regardless of what the company's website states.
What to do if Aftershoot refuses a refund
If Aftershoot rejects your refund claim, you can escalate your complaint to the Commerce Commission (the statutory authority responsible for enforcing consumer law in New Zealand). You may also file a dispute with your bank or payment provider, or pursue a claim through the Disputes Tribunal if the amount is below the threshold (currently NZD 15,000).
Yafee advises keeping detailed records of all communication with Aftershoot-email screenshots, support ticket numbers, dates and descriptions of issues-as these strengthen your case if you file a formal complaint or take legal action.
How to cancel Aftershoot by subscription method
Your cancellation process depends on how you originally subscribed to Aftershoot and which platform you used.
Cancel a web-based Aftershoot subscription
If you subscribed directly through Aftershoot's website or web app, follow these steps to cancel:
- Open a web browser and visit the Aftershoot web app or website.
- Navigate to the URL where you originally signed up (typically app.aftershoot.com or the main domain).
- Sign in using your registered email address and password.
- If you have forgotten your password, use the "Forgot Password" link to reset it.
- Navigate to your account settings or subscription settings.
- Look for a menu icon (three horizontal lines), your profile icon in the top-right corner, or a "Settings" link in the navigation bar.
- Select "Account," "Billing," "Subscription" or "Plans" depending on how the menu is labelled.
- Locate the "Cancel subscription," "Pause" or "Downgrade" option.
- Read any cancellation notice carefully; Aftershoot may warn you that your photos, presets or AI profiles will become inaccessible after cancellation.
- Confirm your cancellation by clicking the confirmation button.
- You should receive a confirmation email within minutes; retain this for your records.
- Verify the cancellation by returning to your subscription settings and confirming that your plan now shows as "Cancelled" or "Inactive."
- If the cancellation does not appear, wait 24 hours and refresh the page; processing may take time.
Cancel an Aftershoot subscription via apple app store
If you subscribed to Aftershoot through the Apple App Store on an iPhone, iPad or Mac, you must cancel through Apple's system, not through the Aftershoot app itself:
- Open the Settings app on your Apple device.
- On iPhone or iPad, tap "Settings" from the home screen.
- On Mac, click the Apple menu and select "System Settings."
- Navigate to your Apple ID account settings.
- Tap your name at the top of the Settings menu (iPhone/iPad) or click "Sign In" and enter your credentials (Mac).
- Select "Subscriptions" or "Media and Purchases."
- On iPhone/iPad, tap "Subscriptions"; on Mac, click "Media and Purchases," then the "Subscriptions" tab.
- Locate Aftershoot in your active subscriptions list.
- If you have multiple subscriptions, scroll down to find Aftershoot.
- Tap or click "Edit Subscription" or "Manage" next to Aftershoot.
- A menu will appear with options including "Upgrade," "Downgrade" or "Cancel Subscription."
- Select "Cancel Subscription" and confirm your choice.
- Apple will ask you to confirm; tap or click "Confirm Cancellation."
- Retain your cancellation confirmation from Apple for your records.
- Apple sends a confirmation email to your registered Apple ID email address.
Cancel an Aftershoot subscription via google play store
If you subscribed to Aftershoot through the Google Play Store on an Android device, you must cancel through Google's system:
- Open the Google Play Store app on your Android device.
- Tap the Play Store icon from your home screen or app drawer.
- Tap your profile icon in the top-right corner.
- This icon typically appears as a circle containing your initials or profile picture.
- Select "Manage subscriptions" from the menu.
- A list of your active subscriptions will appear.
- Locate Aftershoot in the list and tap on it.
- If you have multiple subscriptions, scroll down to find Aftershoot.
- Tap "Cancel subscription."
- You may see a cancellation reason form; Yafee recommends selecting "Other" and noting your reason, as this feedback helps Google understand user concerns.
- Confirm your cancellation by tapping the final confirmation button.
- Google will display a confirmation message and send a cancellation email to your registered Google account.
What happens to your data and photos after cancellation
Understanding what happens to your content after you cancel is essential, especially if you have invested time training custom AI profiles or storing edited images in Aftershoot.
Access to your photos and presets
Upon cancellation, Aftershoot typically restricts access to your photos, custom AI profiles and saved edits within the platform. Your images and presets may become inaccessible within hours or days of your subscription ending, depending on Aftershoot's policy.
Before you cancel, export and download any images, presets, editing history or custom AI profiles you wish to keep. Most SaaS products allow you to export data in standard formats (JPEG, RAW, XMP or preset files) that you can use in other software like Lightroom, Capture One or Adobe Photoshop.
Data retention and deletion
Aftershoot may retain your personal data (email, billing information, subscription history) for legal, tax and accounting purposes, typically for seven years. However, your photos and editing data may be deleted within 30 to 90 days of cancellation, depending on the company's data retention policy.
If you require permanent deletion of your account and all associated data, contact Aftershoot's support team in writing and request account deletion under New Zealand's Privacy Act 2020. Yafee recommends downloading all your content before submitting a deletion request, as recovery after deletion is usually impossible.
Pricing for Aftershoot and cancellation timing
Understanding Aftershoot's pricing structure helps you time your cancellation strategically and avoid unnecessary charges.
| Plan | Monthly NZD | Annual NZD | Billing cycle | Best for |
|---|---|---|---|---|
| Free (trial) | Free | N/A | Limited features | Testing the software |
| Standard | ~NZD 20-25 | ~NZD 200-250 | Monthly or annual | Casual photographers |
| Professional | ~NZD 40-50 | ~NZD 400-500 | Monthly or annual | High-volume photographers |
| Business (Enterprise) | Custom pricing | Custom pricing | Negotiated terms | Teams and agencies |
Prices shown are approximate and may vary depending on exchange rates and promotional offers. Yafee advises checking Aftershoot's official pricing page for current rates in New Zealand dollars.
When to cancel to avoid the next charge
If you subscribed on a monthly billing cycle, cancel at least three to five business days before your next renewal date to avoid a duplicate charge. If you subscribed on an annual billing cycle, mark your renewal date in your calendar and cancel in the week before to prevent a year-long charge.
After you cancel, Aftershoot will not charge you again. However, you may retain access to the service until the end of your current billing period (the "paid-through" date). Check your cancellation confirmation email for this date.
Common mistakes when cancelling Aftershoot
Cancelling a subscription need not be stressful when you avoid these frequent pitfalls.
Confusing "pause" with "cancel"
Some SaaS platforms offer a "Pause subscription" option, which temporarily halts billing but does not cancel your account. If you pause instead of cancel, you may be charged again when the pause period ends. Always select "Cancel" explicitly, not "Pause," unless you genuinely intend to pause billing.
Cancelling through the wrong platform
If you subscribed via Apple App Store or Google Play, you must cancel through that platform-not through Aftershoot's website. Conversely, if you subscribed directly through Aftershoot's website, cancelling through your app or the App Store will not work. Check your original confirmation email to verify which method you used.
Failing to export your data before cancellation
Once you cancel and your subscription period ends, Aftershoot typically deletes or hides your photos, edits and AI profiles within days. Download all essential data-edited images, presets, custom profiles and raw files-before you cancel. Yafee strongly advises against relying on the company to store your work indefinitely after cancellation.
Not requesting a refund if the service failed
If Aftershoot did not deliver acceptable service, you may be entitled to a partial or full refund under the Consumer Guarantees Act. Many subscribers cancel without requesting a refund, even when they have a legal claim. Contact Aftershoot's support team with evidence of the problem and request a refund before accepting cancellation as final.
After cancellation: what to do next
Cancelling Aftershoot is only the first step; protecting your data and finalising your switch to a new tool ensures a smooth transition.
Verify your cancellation
Within 24 hours of cancelling, log back into Aftershoot to confirm your plan now shows as "Cancelled" or "Inactive." If the cancellation does not appear, contact support immediately; a technical glitch may have prevented the cancellation from processing.
Review your bank or payment provider
Check your bank statement or payment app (Apple Wallet, Google Pay, or your card issuer) to confirm that no new charge appears on your next billing date. If a charge appears after you cancelled, contact Aftershoot support within 14 days and request a refund; you can also dispute the charge with your bank as an unauthorised transaction.
Download and archive your data
Export any photos, edits, presets or profiles you created in Aftershoot and store them securely on an external hard drive or cloud service like Google Drive, OneDrive or Dropbox. Organise your files clearly so you can import them into your new editing software.
Migrate to a new tool
Popular alternatives to Aftershoot include Adobe Lightroom (with built-in culling and editing), Capture One (favoured by professional photographers) and Culpr or Photoselect (specialised culling software). Yafee recommends trialling any new software before committing to an annual subscription, so you avoid repeating the same cancellation process.
How to request a refund from Aftershoot
Your right to a refund depends on whether Aftershoot delivered acceptable service and whether you meet the conditions under New Zealand's Consumer Guarantees Act 1993.
Gather evidence of the service failure
Before you contact Aftershoot, document the problem clearly:
- Take screenshots of crashes, error messages or bugs.
- Record the dates and times when the issue occurred.
- Note how the AI culling, editing or other features failed to meet the company's advertised performance.
- List any support tickets you opened and how long Aftershoot took to respond (or failed to resolve the issue).
Contact aftershoot's support team
Email Aftershoot's support team or submit a support ticket through the in-app help centre. State clearly that you are requesting a refund under the Consumer Guarantees Act 1993 because the service failed to meet acceptable quality or fitness for purpose standards. Attach your screenshots and evidence. Keep copies of all correspondence.
Escalate to the commerce commission if the company refuses
If Aftershoot rejects your refund request, file a formal complaint with the Commerce Commission (www.comcom.govt.nz). You can also file a dispute with the Disputes Tribunal (www.disputes.govt.nz) if the refund amount is within the tribunal's jurisdiction.
Yafee ensures you understand that the Commerce Commission has authority to investigate breaches of the Consumer Guarantees Act and to order companies to provide refunds, compensation or corrective action.
Comparison: Aftershoot versus alternatives
If you are undecided about cancellation, this comparison shows how Aftershoot stacks against popular alternatives.
| Feature | Aftershoot | Adobe Lightroom | Capture One | Culpr |
|---|---|---|---|---|
| AI culling | Yes | Yes (AI-assisted) | No | Yes (specialist) |
| Automated editing | Yes | Yes (presets only) | Yes (profiles) | No |
| Monthly price (approx.) | NZD 20-50 | NZD 15-30 | NZD 30-50 | NZD 10-20 |
| Free trial | Yes | Yes (7 days) | Yes (30 days) | Yes |
| Offline access | Limited | Yes | Yes (full) | Limited |
| New Zealand support | Email only | Adobe support | Email and chat | Email and community |
Cancellation address and how to request account deletion
Aftershoot does not maintain a physical office or postal address in New Zealand. If you need to send a written cancellation request or account deletion notice, use the following address (the registered US corporate office):
Aftershoot, Inc.
Registered office: Delaware, USA
In practice, the fastest method is to cancel directly through your account (web, App Store or Google Play) or email Aftershoot's support team. However, if you wish to formally request account deletion under the Privacy Act 2020, send a written request to Aftershoot's support email address stating:
- Your full name and registered email address.
- Your request for permanent account and data deletion under the Privacy Act 2020.
- The date you want deletion to take effect.
Retain a copy of your deletion request for your records. Aftershoot should acknowledge receipt within 10 business days and confirm deletion within 30 days.
Final summary: your path forward
Cancelling Aftershoot in New Zealand is straightforward when you follow the correct procedure for your subscription method-web, Apple App Store or Google Play Store. Your consumer rights under the Consumer Guarantees Act 1993 protect you if the service fails to deliver acceptable quality or fit for purpose, and the Commerce Commission enforces those rights if Aftershoot refuses to refund or remedy the problem.
Before you cancel, export your data, document any service failures, and request a refund if you have a valid claim. After cancellation, verify the charge has stopped and migrate your images and presets to a new platform like Lightroom, Capture One or Culpr.
Yafee has helped thousands of consumers cancel SaaS subscriptions and recover refunds by understanding their legal rights and following a structured cancellation process. Whether you cancel because Aftershoot no longer fits your workflow or because the service failed to perform as advertised, your rights in New Zealand are clear, enforceable and independent of what the company's terms of service claim. Use this guide, keep your records, and cancel with confidence.
Important warning
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- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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