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Frequently asked questions
Cancel Aftershoot: The Right Way to Manage Your Subscription
How to cancel Aftershoot and protect your refund rights in canada
Understanding Aftershoot and why cancellation matters
Aftershoot is a cloud-based photo culling and artificial intelligence-assisted editing platform designed for photographers who need to sort through hundreds or thousands of images efficiently. The service automates image selection through AI algorithms and provides pre-built editing profiles alongside custom profile creation, available through both web and mobile applications on Apple App Store and Google Play.
You subscribe to Aftershoot on a monthly or annual basis, with charges applied directly to your payment method or through your device's app store. If your editing workflow has changed, your budget has shifted, or you've found a competing solution that better serves your needs, Yafee is here to guide you through the cancellation process with clarity on your legal rights.
This guide explains your consumer protections under Canadian law, walks you through every cancellation method, clarifies what happens to your account and data, and outlines your refund rights. Understanding these elements before you act ensures you cancel strategically and recover any funds you're entitled to claim.
Why photographers cancel Aftershoot
Common reasons include switching to rival culling software, reducing subscription expenses during slower seasons, experimenting with free or lower-cost alternatives, or discovering that the platform's AI profiles don't match your editing aesthetic. Some users cancel after completing a major project that required intensive editing. Others pause instead of cancelling, using Aftershoot's three-month pause feature to freeze billing without losing account access.
Before you cancel: the pause option
Aftershoot allows you to suspend your subscription for up to three months per billing cycle without losing your account, custom profiles, or saved settings. Pausing is reversible, costs nothing, and restores your full access once the pause ends. If you're uncertain whether you'll return to the platform, pausing is often wiser than cancelling outright.
Your consumer protection rights under canadian law
Canadian consumer protection law grants you specific statutory rights when purchasing digital services online, regardless of what Aftershoot's terms claim.
The cooling-off period and distance sale rules
Under the federal Competition Act and provincial Consumer Protection Acts (which apply across all Canadian provinces), you have the right to cancel a distance sale-any purchase made online or by phone-within 14 calendar days and receive a refund. This right applies even if you've already used the service during that period. However, this protection is significantly weakened if you explicitly agreed that the service would begin immediately upon purchase, which Aftershoot requires at checkout.
Aftershoot's standard terms state that subscriptions are non-refundable once charged and that no cooling-off period applies. This clause attempts to override your statutory rights by claiming you consented to immediate service commencement. Whether this clause is enforceable depends on how clearly Aftershoot disclosed this fact before you completed payment. If you were not clearly warned that you were waiving your right to cancel, or if the disclosure was buried in small print, you may still have grounds to request a refund within 14 days of purchase.
Your legal position
You have a statutory 14-day cancellation right under the Competition Act and your provincial Consumer Protection Act. Aftershoot cannot unilaterally eliminate this right through its terms alone. If Aftershoot refuses your cancellation request within the 14-day window, you can escalate to your provincial consumer protection authority (contact details vary by province; search "[Your Province] Consumer Protection Act enforcement") or dispute the charge with your credit card company or app store (Apple, Google Play). Payment processors and app stores have their own refund policies that often exceed Aftershoot's terms, and they will reverse unauthorized or disputed charges.
Aftershoot pricing in canadian dollars
Understanding your subscription tier and annual cost helps you calculate the refund you should expect and decide whether disputing the charge is worthwhile.
| Plan | Monthly (CAD) | Annual (CAD) | Main features |
|---|---|---|---|
| Selects | $15 | $155 | Unlimited AI culling only |
| Essentials | $30 | $310 | Unlimited culling and pre-built editing styles |
| Pro | $60 | $620 | Unlimited culling and editing plus one custom AI profile |
| Max | $100 | $1,030 | All features plus unlimited custom profiles |
Annual subscriptions represent the largest financial commitment. If you paid for a full year and cancel within 14 days of purchase, you have the strongest legal claim to a full refund. Monthly subscriptions are lower-risk; cancelling a monthly plan typically only forfeits your next month's charge once you terminate access.
How to cancel Aftershoot step by step
Aftershoot offers multiple cancellation pathways depending on how you purchased your subscription. Yafee recommends verifying your purchase method first, then following the corresponding steps to ensure your cancellation is processed correctly.
Cancelling if you subscribed directly via aftershoot's website
- Log into your Aftershoot account at the web application using your email and password.
- If you've forgotten your password, click "Forgot Password" on the login page and follow the reset link sent to your email.
- Navigate to your account settings or subscription management page (typically located in your user menu or profile section).
- Look for a "Billing," "Subscription," or "Plans" tab.
- Find your active subscription and select the option to cancel, manage, or modify.
- Some services present a "Pause" option first; ensure you select "Cancel" or "Cancel Subscription" if you want to terminate entirely.
- Confirm the cancellation when prompted.
- Aftershoot may ask for feedback on why you're leaving. This is optional, but providing honest feedback helps the company improve.
- Note the date your cancellation becomes effective (typically end of current billing cycle or immediately, depending on Aftershoot's policy).
- Check your email for a cancellation confirmation message.
- Save this email as proof of cancellation. If you don't receive confirmation within one hour, log back in to verify the subscription status changed.
Cancelling if you subscribed through apple app store (iOS)
- Open the Apple App Store app on your iPhone or iPad.
- Do not open Aftershoot itself; you must cancel through the App Store.
- Tap your profile icon in the top-right corner, then select "Subscriptions."
- Find Aftershoot in your active subscriptions list and tap it.
- Select "Cancel Subscription" and confirm.
- Apple will show you the cancellation date (usually end of your current billing period) and may offer a retention discount. Only accept if you genuinely want to stay.
- Verify cancellation by returning to the Subscriptions page; Aftershoot should show "Expires on [date]" rather than "Renews on [date]."
Cancelling if you subscribed through google play store (Android)
- Open the Google Play Store app on your Android device.
- Do not open Aftershoot itself; you must cancel through the Play Store.
- Tap your profile icon in the top-right corner and select "Payments and subscriptions," then "Subscriptions."
- Tap Aftershoot from the list of active subscriptions.
- Select "Cancel subscription" and follow the prompts to confirm.
- Google will show your cancellation effective date. Your access continues until that date.
- Return to your subscriptions list to confirm Aftershoot no longer appears as active or "Renews on."
If Aftershoot refuses to cancel or you receive ongoing charges
If you've followed the above steps and Aftershoot continues to charge you, or if the company refuses to process your cancellation request, contact Yafee's guidance on disputing unauthorized charges. You have two escalation routes:
- Contact your credit card issuer or bank and dispute the charge as unauthorized or request a chargeback. Provide proof that you attempted to cancel (screenshot of your account settings, confirmation emails, or this guide).
- Most card issuers side with the consumer in subscription disputes if the merchant cannot produce clear cancellation consent.
- File a complaint with your provincial consumer protection authority.
- In Ontario, contact the Ministry of Government and Consumer Services.
- In British Columbia, contact the Consumer Protection Office.
- In other provinces, search "[Province Name] Consumer Protection Act enforcement" for the correct authority.
- Provide your account screenshots, billing history, and proof of cancellation attempts.
What happens to your data and account after cancellation
Cancelling your Aftershoot subscription does not automatically delete your account, photos, or custom editing profiles. Yafee advises understanding Aftershoot's data retention policy before you cancel.
Data retention and account access
Once your subscription ends, you lose access to Aftershoot's culling and editing features, but your account may remain visible for a grace period (typically 30 days). During this window, you can reactivate your subscription and recover all your data without penalty. After the grace period, Aftershoot may delete your account and associated data. If you've created custom AI profiles or edited presets you want to preserve, export or download them before your subscription terminates, if Aftershoot allows it. Contact Aftershoot's support team ([email protected] or equivalent) for specific guidance on data export.
Refund timeline and how to track your money
If you cancel within the 14-day statutory cooling-off period, you're entitled to a refund of the full charge. Aftershoot's stated policy is to decline refunds on subscriptions, but this clause is not binding if you cancel within 14 days. Request your refund in writing to Aftershoot's support team, including your order number, payment date, and a reference to the Competition Act's 14-day right. If Aftershoot processes your refund, expect the funds to return to your original payment method within 5 to 10 business days, depending on your bank. If you paid via credit card or app store, the refund appears as a credit on your next statement. If you subscribed via app store and Aftershoot refuses a refund, Apple and Google will often process one on your behalf if you file a request through their support systems.
Common cancellation mistakes and how to avoid them
Cancellation doesn't have to be stressful or complicated, and Yafee's experience shows that most problems arise from simple oversights rather than deliberate obstruction by Aftershoot.
Pausing instead of cancelling
Aftershoot's pause feature is convenient but not the same as cancellation. If you select "Pause," your subscription freezes but will automatically resume and charge you after the pause period (usually three months). If you want to cancel completely, ensure you select "Cancel" or "Cancel Subscription," not "Pause." Verify your cancellation status in your account settings at least once per week for the first month to ensure charges have stopped.
Cancelling through the wrong platform
If you subscribed via Apple App Store, you must cancel through Apple App Store, not through Aftershoot's website. The same rule applies to Google Play Store. Cancelling in one place but not the other leaves you vulnerable to continued charges. Double-check your original purchase receipt to confirm which platform processed your payment, then cancel exclusively through that channel.
Missing the 14-day refund window
Your statutory right to cancel and receive a refund expires 14 days after purchase. If you cancel after this window, Canadian consumer law provides minimal protection, and Aftershoot's non-refund policy becomes much harder to challenge. If you're unsure about your purchase date, check your email for the original receipt or log into your account and search your transaction history. If you're near the 14-day mark, cancel immediately and request a refund in writing, mentioning the Competition Act by name.
Failing to document cancellation
Always save cancellation confirmation emails, screenshots of your account settings showing the subscription as cancelled, and any correspondence with support. If you dispute a charge later, your card issuer or provincial consumer authority will ask for proof that you attempted cancellation. Documentation is your evidence.
After cancellation: what's next
Aftershoot cancellation is complete, but your financial protection doesn't end there. Take these final steps to ensure a clean break.
Monitor your account for unexpected charges
Check your credit card or bank statement for two full billing cycles after cancellation. If charges continue appearing after your cancellation date, contact your card issuer immediately and file a dispute. Provide your cancellation confirmation as evidence. Yafee recommends setting a calendar reminder for 30 and 60 days after cancellation to review your statement.
Uninstall the Aftershoot app if desired
Removing the Aftershoot app from your device is optional but recommended if you don't plan to return. Uninstalling prevents accidental login or reactivation and frees storage space. Simply long-press the Aftershoot app icon and select "Uninstall" or "Remove" (iOS) or "Uninstall" (Android).
Request final account deletion (optional)
If you want Aftershoot to permanently delete your account and all associated data, contact their support team explicitly and request account deletion. This is different from cancellation; deletion removes your personal information from their servers entirely. Keep any confirmation of this request in case you need evidence later.
Alternatives to Aftershoot you might consider
If you're cancelling Aftershoot because it no longer meets your workflow, several competing platforms offer similar culling and editing features at different price points and feature sets.
| Platform | Key strength | Price (approximate CAD/year) | Best for |
|---|---|---|---|
| Capture One | Professional-grade editing with powerful color science | $330-$550 | High-volume professional photographers |
| Lightroom Classic | Trusted industry standard with deep integration into creative workflows | $99 (photography plan) | Photographers wanting established, widely-compatible software |
| CullFodder | Lightweight culling-only solution, no editing | $90 | Photographers who just need fast image selection |
| Adobe Lightroom | Cloud-native with smartphone app and sync across devices | $99 (photography plan) | Photographers valuing mobile access and cloud integration |
| Darktable | Free and open-source with no subscription | $0 | Budget-conscious photographers willing to use free software |
Summary: your cancellation checklist
Use this checklist to confirm you've completed every cancellation step and protected your legal rights.
| Task | Status |
|---|---|
| Decided between pause and full cancellation | □ Complete |
| Identified your subscription platform (website, Apple, Google, or other) | □ Complete |
| Cancelled through the correct platform | □ Complete |
| Received and saved cancellation confirmation email | □ Complete |
| Verified cancellation status in your account settings | □ Complete |
| Requested refund in writing if within 14-day window | □ Complete |
| Monitored statements 30 and 60 days after cancellation | □ Complete |
Contact information and escalation routes
If Aftershoot doesn't respond to your cancellation request or refuses to process a refund you're entitled to claim, escalate immediately. Yafee supports your right to pursue these remedies through official channels.
Aftershoot support contact details
Email Aftershoot's support team at [email protected] with your request. Include your account email, subscription tier, purchase date, and a clear statement that you wish to cancel and request a refund under the Competition Act's 14-day cooling-off period if applicable. Request a written response within five business days.
Payment processor escalation
Contact your credit card issuer, bank, Apple, or Google Play to dispute the charge if Aftershoot ignores your cancellation request or refuses a refund within 14 days of purchase. Provide your cancellation email and proof of purchase. Payment processors take subscription disputes seriously and often process refunds without requiring Aftershoot's consent.
Provincial consumer protection authorities
File a complaint with your provincial consumer protection office if Aftershoot continues charging you after you've cancelled and the payment processor refuses to help. The relevant authority is:
- Ontario: Ministry of Government and Consumer Services (search "Ontario consumer protection" online for current contact details).
- British Columbia: Consumer Protection Office.
- Alberta: Fair Trading Act enforcement (Alberta Justice and Solicitor General).
- Other provinces: Search "[Your Province] Consumer Protection Act enforcement" for the correct authority.
Provide your account details, billing history, cancellation confirmation, and any correspondence with Aftershoot. Consumer protection offices have enforcement power and can compel refunds or pursue violations on your behalf.
Final guidance on cancelling Aftershoot
Cancelling Aftershoot is straightforward if you follow the correct platform-specific steps and understand your legal rights under Canadian consumer protection law. Your 14-day statutory cooling-off period is a powerful protection, and payment processors and consumer authorities will back your claim if Aftershoot refuses to honour it. Yafee has helped thousands of consumers cancel software subscriptions, recover refunds, and navigate disputes with service providers. By documenting your cancellation, monitoring your statements, and escalating through official channels if needed, you protect yourself and hold Aftershoot accountable to Canadian law. If you're ready to cancel, follow the step-by-step instructions above for your platform, save your confirmation, and request a refund if you're within 14 days. If Aftershoot resists, you now know your legal position and the escalation routes available to you.