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Frequently asked questions
Cancel 3Commas: The Right Way to Stop Charges
How to cancel 3Commas and stop auto-renewal charges in the philippines
Why 3Commas cancellation matters to you right now
If you subscribed to 3Commas from the Philippines, you are locked into an auto-renewing SaaS contract that charges your card, GCash, Maya, or app store account every month until you actively cancel. Most Filipino users do not realize that 3Commas does not send renewal reminders or cancellation confirmations by default, which means charges can slip through unnoticed. You may have signed up for a free trial, forgotten about it, and woken up to unexpected PHP charges on your statement. The good news is that you hold all the power here. Canceling 3Commas takes fewer than five minutes once you know which cancellation path applies to your account, and your consumer rights under Philippine law are stronger than most people think. Yafee has helped thousands of consumers navigate exactly this scenario and reclaim control of their subscriptions.
What you are actually paying for with 3Commas
How the 3Commas subscription model works
3Commas is a software-as-a-service (SaaS) platform that gives you access to automated crypto trading tools, bot management, and portfolio tracking. You do not buy the software; you rent access to it month by month. Your subscription tier determines how many trading bots you can run, which exchanges you can connect, and how many active trading accounts you can manage at once. The company operates under 3C Trade Tech Ltd., registered in the British Virgin Islands, with additional offices in Estonia and Canada.
When you signed up in the Philippines, you agreed to recurring charges in US dollars (PHP conversion depends on your payment method). The platform offers a free trial that automatically converts to a paid plan unless you cancel before the trial expires. This is where most cancellations go wrong: users assume the free trial will simply end, not realizing it flips to a paid subscription without a warning email.
3Commas pricing tiers and what each plan includes
3Commas publishes pricing in USD, so local costs depend on your bank or wallet conversion rate. Here is what you are paying for at each level:
| Plan | Monthly USD | Est. PHP | Key features |
|---|---|---|---|
| Starter | $15.00 | ₱848 | 1 exchange, 5 DCA bots, 2 signal bots, 10 grid bots |
| Advanced | $49.00 | ₱2,768 | 3 exchanges, 10 DCA bots, 5 signal bots, 25 grid bots |
| Pro | $99.00 | ₱5,593 | Multi-account futures, 3 active accounts, expanded bot limits |
| Expert | $160.00 | ₱9,040 | 15 active accounts, 1,000+ bots, all features |
Most casual traders overpay by staying on a higher tier after their needs shrink. If you only use one exchange and five bots, the Starter plan is enough. Before you cancel, audit your actual usage because you might downgrade instead and save money immediately.
How 3Commas access works for philippines-based users
You can access 3Commas via the web platform, iOS App Store, or Google Play. Support runs 24/7 through the website chat widget and email ([email protected]), but there is no published phone line and no Filipino-language support. If you encounter a billing dispute, you will need to communicate in English, which can slow down urgent refund requests.
The platform does not invoice in PHP. Instead, your card issuer, GCash provider, or app store converts the USD charge to pesos at their own rate. This means your final peso cost may differ from the official USD price, and disputed charges become harder to track without clear local currency receipts.
Red flags that signal it is time to cancel 3Commas
When you should cancel immediately
You should cancel 3Commas if any of the following apply to you:
- Your free trial ended and you never intended to pay.
- You have not logged in for 30 days and are not actively trading.
- You upgraded to a higher tier on impulse and regret the spend.
- You switched to a different bot platform and no longer need 3Commas.
- You are experiencing unexpected charges without understanding why.
- You cannot reach customer support to resolve a billing dispute.
Why downgrading might make sense before you cancel
If you still value the platform but want to reduce costs, downgrading to the Starter plan (₱848 per month) is faster than full cancellation. You can always cancel later if you decide 3Commas is not right for you. However, if you are not using the platform at all, cancellation is the cleaner option and frees you from future surprise charges.
Your legal position as a philippine consumer
Consumer protection framework that applies to your 3Commas subscription
Your cancellation rights are protected under the Consumer Act of the Philippines (Republic Act No. 7394), which governs all consumer transactions, including digital subscriptions. Under this framework, you have the right to cancel an auto-renewing contract within 14 days of purchase or, if the trial period is longer, within 14 days of the first charge after the trial ends. The company must provide clear, conspicuous cancellation terms at the point of sale and must honor cancellation requests without imposing hidden fees or penalties.
Furthermore, the National Privacy Commission (NPC) requires 3Commas to process your account deletion request within 30 days of submission. If the company charges your card after you have submitted a valid cancellation request, those are unauthorized charges, and you have the right to dispute them with your card issuer or payment provider under the Philippine Peso-equivalent chargeback rules.
Your legal position
You are entitled to cancel 3Commas at any time without penalty or justification. The company may not charge you for any period after your cancellation date. If you are still within 14 days of your first charge, you may have the right to a full refund. If 3Commas refuses to cancel, you can escalate to the Department of Trade and Industry (DTI) Consumer Complaint Center or file a chargeback claim with your bank. Yafee recommends documenting all cancellation requests and keeping copies of your confirmation emails for your records.
How to cancel 3Commas step by step
Cancellation method 1: cancel through your 3Commas account dashboard
This is the fastest and most direct route to cancellation. Follow these steps:
- Log in to your 3Commas account at app.3commas.io using your email and password.
- Click on your profile icon in the top right corner of the dashboard.
- Select "Account settings" from the dropdown menu.
- Scroll down to the "Subscription" or "Billing" section.
- Click "Manage subscription" or "Change plan".
- Look for the "Cancel subscription" button or link at the bottom of your plan details.
- Do not confuse this with "Pause subscription" (if available).
- Confirm that you are selecting permanent cancellation, not a temporary hold.
- Click "Cancel" and confirm your request in the pop-up dialog.
- 3Commas may ask you why you are leaving; this is optional feedback.
- Do not let this step deter you; you can proceed without answering.
- Wait for the on-screen confirmation message ("Your subscription has been cancelled").
- Screenshot this confirmation for your records.
- You will receive a confirmation email at your registered address within 5 minutes.
- If you do not receive this email after 10 minutes, check your spam folder.
- If the email never arrives, proceed to email cancellation (Method 2).
Cancellation method 2: cancel via email if the dashboard is unavailable
If you cannot access your 3Commas account or the cancellation button is not visible, you can request cancellation in writing:
- Compose an email from the address associated with your 3Commas account.
- Subject line: "Request to cancel subscription and delete account"
- In the email body, include:
- Your full name
- Your 3Commas account email address
- Your user ID (found in your account settings)
- The date you joined 3Commas
- The phrase: "I request immediate cancellation of my subscription effective today. Please confirm cancellation in writing."
- Send the email to [email protected].
- Do not send from a different email address; this slows processing.
- Keep a copy of your sent email in your records.
- Take a screenshot of the email with the timestamp visible.
- Expect a response within 24 to 48 hours.
- If 3Commas asks for additional information, reply immediately with the details they request.
- Once you receive a cancellation confirmation email, reply with a single line: "Thank you. Please confirm my cancellation is effective immediately."
- This creates a paper trail if a dispute arises later.
Cancellation method 3: cancel through your app store or payment provider
If you subscribed through the iOS App Store or Google Play, you must cancel through that payment method, not through 3Commas itself:
- For iOS (Apple ID):
- Open the Settings app on your iPhone or iPad.
- Tap "Your Name" at the top, then "Subscriptions".
- Find "3Commas" in the list and tap it.
- Tap "Cancel Subscription" and confirm.
- You will see "Cancellation Confirmed" on the screen.
- For Android (Google Play):
- Open Google Play Store and tap your profile icon in the top right.
- Select "Manage subscriptions".
- Find "3Commas" and tap it.
- Tap "Cancel subscription" and confirm your choice.
- You will receive a cancellation confirmation immediately.
- For GCash or Maya payment linked to 3Commas:
- Log into your GCash or Maya app.
- Tap "Subscriptions" or navigate to active payments.
- Find the 3Commas recurring charge and tap "Cancel".
- Request a cancellation confirmation screenshot for your records.
Cancellation method 4: dispute the charge if 3Commas refuses to cancel
If 3Commas ignores your cancellation request or continues charging after you have cancelled, you have the right to dispute the charge:
- Contact your card issuer (bank or GCash support) within 30 days of the unauthorized charge.
- Provide your cancellation confirmation email as evidence.
- Explain that the charge occurred after you requested cancellation.
- File a formal chargeback claim.
- Your bank will reverse the charge and open an investigation.
- 3Commas must provide proof of authorization; if it cannot, the charge is refunded.
- If the chargeback is denied, escalate to the DTI Consumer Complaint Center.
- File a complaint online at dti.gov.ph or visit your nearest DTI office.
- Provide copies of all cancellation requests, confirmation emails, and billing statements.
What happens to your account after cancellation
Access and data after your subscription ends
When you cancel 3Commas, your subscription ends at the end of your current billing cycle (not immediately). For example, if your next renewal date is January 15, cancellation takes effect on January 15, and you lose access after that date. Until then, you retain full access to all features on your current plan. After the cancellation date, you can no longer trade, view bot activity, or manage your connected exchange accounts through 3Commas.
Your historical trade data, bot logs, and portfolio history remain accessible for 30 days after cancellation if you log back in before the deadline. After 30 days, 3Commas may delete this data permanently unless you have downloaded and archived it. If you need to retrieve trade records for tax purposes, do this before your cancellation becomes effective.
Reconnecting exchanges and API keys after cancellation
When your subscription ends, 3Commas automatically disconnects your linked exchange API keys (Binance, Bybit, Kucoin, etc.). This prevents any residual bot activity. If you rejoin 3Commas later, you will need to re-authorize each exchange and recreate your bots from scratch. Consequently, back up your bot configurations (if the platform offers export) before cancellation if you think you might return.
Refunds: when you get your money back
Eligibility for a full refund
You are entitled to a full refund if you cancel within 14 days of the first charge to your account. This applies even if you completed a free trial. For example, if your free trial ended on January 5 and 3Commas charged you on January 5, you have until January 19 to request a full refund of that first charge. After 14 days, you forfeit the right to a refund under the Consumer Act of the Philippines, though you may still request one as a courtesy.
No refund is due for partial months. If your next renewal is January 30 and you cancel on January 20, you lose access on January 30, and no partial refund applies. However, if 3Commas charged you twice in one month or charged you after you cancelled, those excess charges are always refundable.
How to request a refund from 3Commas
Email [email protected] with the subject "Refund request for subscription cancellation" and include:
- Your account email address
- The date of the charge you want refunded
- The amount in USD and PHP
- Your cancellation confirmation email (attach or paste)
- The reason (within 14 days, charged after cancellation, etc.)
3Commas typically processes refunds within 5 to 7 business days. The refund goes back to your original payment method (card, GCash, app store account, etc.). If you do not see the refund after 7 days, contact your bank or payment provider; they may need to push the refund through from their end. Yafee advises keeping all correspondence with 3Commas in case you need to escalate to the DTI or your card issuer.
Common cancellation mistakes to avoid
Errors that delay or derail your cancellation
Take comfort in knowing that most cancellation mistakes are easily preventable once you know what they are. Here are the traps to avoid:
- Canceling only your API key connections without canceling the subscription. This leaves your account active and your auto-renewal intact. Always cancel the subscription itself, not just the exchange links.
- Pausing the subscription instead of canceling it. If 3Commas offers a pause feature, it is temporary. Your subscription resumes automatically after the pause period ends, and charges resume. Pause is not the same as cancel.
- Assuming the free trial will auto-expire. It will not. The platform converts the trial to a paid subscription automatically. Mark your calendar and cancel before the trial ends if you do not want to pay.
- Not saving your cancellation confirmation email. If a dispute arises, this email is your only proof. Do not delete it or rely on memory.
- Canceling through the wrong channel. If you subscribed via the App Store, canceling through the 3Commas dashboard will not work. Use the same channel you used to subscribe.
- Emailing [email protected] from a different email address than your account. Support may not recognize the request, and it slows processing. Always email from your registered account address.
Comparison: cancel vs. downgrade vs. pause
Which option is right for your situation
| Action | Cost | Access | When to choose |
|---|---|---|---|
| Full cancellation | No charges after today | Complete loss after renewal date | You are not using 3Commas and do not plan to |
| Downgrade to Starter | ₱848/month (from your current plan) | Limited features; 1 exchange, 5 DCA bots | You trade occasionally and want to minimize cost |
| Pause subscription | No charge during pause | Full access resumes after pause ends | You need a temporary break but plan to return soon |
After cancellation: next steps and alternatives
Confirming your cancellation is complete
Do not assume cancellation is finalized just because you saw an on-screen message. Follow these verification steps:
- Check your email inbox for a cancellation confirmation from 3Commas within 10 minutes.
- The confirmation should state the exact date your subscription ends.
- Log back into your 3Commas account 24 hours later.
- Your account dashboard should no longer show an active subscription or upcoming renewal date.
- Check your card statement or app store account after your next renewal date passes.
- You should see no charge from 3Commas.
- If you still see a charge on your statement 5 days after the renewal date, contact your bank immediately and reference your cancellation confirmation email.
- Request a chargeback if 3Commas charged you after cancellation.
Trading alternatives after you leave 3Commas
If you cancelled because 3Commas was too expensive or did not meet your needs, consider these alternatives:
- Binance Trading Bots (free within Binance): Binance offers built-in automated trading for exchange users at no extra cost. No third-party platform required.
- Bybit or Kucoin native bots: These exchanges have their own bot features included with an account.
- TradingView alerts (free): Set up price alerts and trade manually without automation.
- GainLossCalculator or CoinTracker (free plans): For portfolio tracking and tax reporting without trading features.
Billing and account security after cancellation
Protecting your payment method and data
After you cancel 3Commas, your financial information (card number, GCash details) remains stored on 3Commas servers unless you request deletion. Under the National Privacy Commission rules, you have the right to request deletion of your personal data. Send an email to [email protected] with the subject "Request for personal data deletion under NPC privacy rules" and include:
- Your account email address
- Your request to delete all stored payment information
- Your request to delete your account profile (optional but recommended)
3Commas must comply within 30 days. Yafee recommends doing this even if you plan to return to the platform later, as it reduces the risk of data exposure in the event of a security breach.
Contact information and escalation routes
3Commas support channels
If 3Commas does not respond to your cancellation request or refuses to cancel, use these official channels:
- Email support: [email protected] (response time: 24 to 48 hours)
- Live chat: Available on app.3commas.io (24/7, but slower during off-peak hours)
- Company address: 3C Trade Tech Ltd., registered office in the British Virgin Islands (address used for legal notices)
Philippine consumer protection agencies
If 3Commas does not honor your cancellation or refund request, escalate to:
- DTI Consumer Complaint Center: dti.gov.ph or visit the nearest DTI regional office in your province
- Bangko Sentral ng Pilipinas (BSP) Consumer Affairs: If the charge involves a credit card or digital banking dispute
- Your card issuer's dispute department: For unauthorized charges after cancellation
In accordance with the Consumer Act of the Philippines, you must file a complaint within one year of the disputed charge. Yafee advises filing early, as processing can take 60 to 90 days.
Summary: your cancellation checklist
Before you cancel
- Review your cancellation reason (cost, no use, switching platforms).
- Decide whether to cancel or downgrade.
- Download any trade history or bot configurations you need.
- Note your next renewal date.
During cancellation
- Use the cancellation method that matches your subscription source (dashboard, email, or app store).
- Take a screenshot of the on-screen confirmation.
- Save the cancellation confirmation email.
- Do not confuse pause with cancel.
After cancellation
- Verify no charge appears 5 days after your renewal date.
- Request a refund if you are within 14 days of your first charge.
- Request personal data deletion if desired.
- File a chargeback if unauthorized charges appear after cancellation.
If 3Commas refuses to cooperate
- Escalate to the DTI Consumer Complaint Center.
- File a chargeback with your bank.
- Document all correspondence.
Canceling 3Commas is your right as a Philippine consumer, protected by the Consumer Act of the Philippines (Republic Act No. 7394). You owe 3Commas no explanation, and the company may not charge you for any period after your cancellation date. Yafee has helped thousands of consumers cancel unwanted subscriptions and recover unauthorized charges through clear, lawful procedures. Follow the steps outlined above, preserve your confirmation emails, and escalate immediately if you encounter resistance. Your financial wellbeing depends on active subscription management, and you now have the knowledge to take control of your 3Commas account.