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Frequently asked questions
Cancel 3Commas: The Right Way
How to cancel 3Commas and stop automated crypto trading charges in new zealand
What 3Commas is and why you might cancel
3Commas is a web and mobile platform designed for cryptocurrency traders who want to automate their exchange activity. The service connects to your crypto exchange accounts through API keys, giving you access to trading bots, smart trades, portfolio tracking and a marketplace of third-party tools.
You may have signed up expecting to amplify your trading returns, but discovered that subscription fees accumulate faster than profits, the bot automation failed to deliver promised results, or you have simply decided cryptocurrency trading is not right for you at this time. Whatever your reason, Yafee is here to guide you through cancelling 3Commas cleanly and securing any refund you are entitled to under New Zealand consumer law.
Understanding how 3Commas charges you
3Commas processes your payments through different channels depending on where you signed up. If you subscribed on the 3Commas website, your payment goes through Paddle, PayPal or your credit card. If you downloaded the app and subscribed through Google Play or Apple's App Store, Google or Apple handles your payment instead.
This distinction matters because you cancel subscriptions through different platforms depending on your payment method. Cancelling on the 3Commas website does not cancel a subscription you started on Google Play or Apple, and vice versa. Getting this right the first time prevents weeks of unwanted charges.
When to cancel 3Commas
You should cancel immediately if you are paying for features you do not use, the subscription has failed to deliver what you expected, or you simply want to reduce your cryptocurrency trading costs. You do not need a perfect reason to cancel; you control your money and your choices.
However, pause before cancelling if you are mid-trial, have active trading bots deployed, or have not yet tested a particular feature you paid for. Your subscription remains active until your current billing period ends, so you do not lose access overnight after cancelling.
Your consumer rights under new zealand law
The Consumer Guarantees Act 1993 (New Zealand) protects you as a consumer when you cancel digital services like 3Commas. This legislation gives you the right to cancel a subscription and claim a refund if the service fails to meet the standard of quality you reasonably expected.
Under the Consumer Guarantees Act, digital services must be fit for purpose, supplied with due care and skill, and match any representations made by the supplier. If 3Commas has not delivered the trading automation or portfolio tracking features you paid for, or if the service is repeatedly unavailable, you have grounds to dispute charges and seek refund through formal channels.
Your legal position when cancelling
When you cancel a 3Commas subscription, you have the legal right to stop future automatic charges immediately. Your access to paid features continues until your current billing period ends, unless you request an immediate refund based on the service failing to meet the Consumer Guarantees Act standard.
If 3Commas refuses to process your cancellation request or continues charging after you have cancelled, you can lodge a formal complaint with the Commerce Commission, New Zealand's consumer protection authority. Yafee recommends keeping screenshots of your cancellation confirmation and all correspondence as evidence if you need to escalate your case.
Step-by-step cancellation guide for 3Commas
Cancel your 3Commas web subscription through paddle, PayPal or credit card
Most users sign up directly on the 3Commas website and pay by Paddle, PayPal or card. This is the most common cancellation path and takes approximately five minutes to complete.
- Open your web browser and navigate to the 3Commas website (3commas.io).
- Sign in to your account with your email address and password.
- Tip: If you use two-factor authentication, keep your authentication app or device within reach.
- Locate your account settings menu, usually represented by a gear icon or "Account" link in the top right corner of the page.
- Look for "Subscription", "Billing" or "Subscription History" in the settings menu and click it.
- Your active subscription appears with its billing date and amount. Click the "Cancel" or "Unsubscribe" button next to your subscription.
- Important: Cancelling stops future automatic charges but does not refund your current billing period. Your access to paid features continues until your existing subscription period ends.
- 3Commas asks you to confirm the cancellation. Review any message about your final billing date, then click to confirm.
- Save and screenshot the confirmation email as proof of your cancellation request.
Cancel your 3Commas subscription on google play
If you subscribed through the Google Play app store on an Android device, you cancel through your Google account settings, not through the 3Commas app itself.
- Open Google Play on your Android phone or tablet.
- Tap your profile icon in the top right corner of the screen.
- Select "Payments and subscriptions" from the menu.
- Tap "Subscriptions" to view all your active paid subscriptions.
- Tap the 3Commas subscription in your list.
- Tap "Cancel subscription" and confirm your cancellation.
- Google Play shows a cancellation confirmation on screen. Screenshot this confirmation as proof.
Cancel your 3Commas subscription on apple app store
If you subscribed through Apple's App Store on an iPhone, iPad or Mac, you cancel through your Apple account settings, not through the 3Commas app.
- On iPhone or iPad, open the Settings app and tap your name at the top of the screen.
- Tap "Subscriptions".
- Tap the 3Commas subscription in your list.
- Tap "Cancel subscription" and follow the prompts.
- On Mac, open the App Store, click your account icon in the bottom left, then select "View Account". Locate "Subscriptions" and click "Manage", then find 3Commas and click "Edit" to cancel.
- Retain a screenshot of your cancellation confirmation from Apple.
Refund timeline and what to expect after cancellation
After you cancel 3Commas, your subscription status changes immediately, but your access continues until the end of your current billing cycle. You do not receive a refund for the remainder of your current billing period unless the service has failed to meet New Zealand's Consumer Guarantees Act standard.
What happens to your account and data
Your 3Commas account and all associated trading history, bot configurations and portfolio data remain accessible for a limited period after cancellation, typically 30 to 90 days. Download or export any data you need before this retention window closes. Once the retention period expires, 3Commas may delete your account data permanently.
Securing a refund under consumer law
If 3Commas failed to deliver the service quality you reasonably expected, you have grounds to request a full or partial refund under the Consumer Guarantees Act 1993. Yafee recommends sending a formal written request to 3Commas outlining how the service failed to meet the guaranteed standard. Include evidence such as screenshots of technical failures, dates when the service was unavailable, or proof that features described in marketing materials did not function as advertised.
If 3Commas refuses your refund request within 10 business days, escalate your complaint to the Commerce Commission using their formal complaint process. The Commerce Commission has enforcement power to compel refunds and can impose financial penalties on suppliers who breach consumer protection law.
3Commas subscription pricing and plan comparison
3Commas offers multiple subscription tiers at different price points. Understanding your current plan helps you identify exactly what you are paying for and ensures you cancel the correct subscription if you have multiple active plans.
| Plan name | Monthly NZD | Key features | Best for |
|---|---|---|---|
| Starter | $19 | Basic trading bots, portfolio tracking, limited API calls | Beginners testing automation |
| Advanced | $49 | Smart trades, more bots, advanced portfolio tools | Active traders seeking more control |
| Pro | $99 | Unlimited bots, advanced analytics, priority support | Most common plan for serious traders |
| VIP | $199 | All Pro features plus dedicated account manager, custom integrations | High-volume traders and institutions |
Common mistakes to avoid when cancelling 3Commas
Cancelling a crypto trading platform can feel daunting, but most users navigate it smoothly if they avoid these pitfalls. Here are the most common errors and how to prevent them.
Mistake 1: cancelling in the wrong location
The single most common error is cancelling on the 3Commas website when your subscription is active through Google Play or Apple, or vice versa. You end up believing you have cancelled when your payment method continues to charge you. Before you cancel, log into the payment platform where you originally subscribed (Google Play, Apple App Store, or the 3Commas website) and confirm your active subscription lives there.
Mistake 2: assuming immediate access removal after cancellation
Many users cancel 3Commas and then immediately expect to lose access. In reality, your subscription remains active and fully functional until the end of your current billing cycle. If you cancel on day 5 of a 30-day cycle, you still have 25 days of access remaining. This is not a problem; it simply means you planned correctly and did not waste your final billing period.
Mistake 3: forgetting to request a refund for failed service
If 3Commas failed to deliver the trading automation, bot performance or portfolio tracking features you paid for, many users simply accept this loss and cancel. You have a legal entitlement under the Consumer Guarantees Act to request a refund. Send a clear, dated email to 3Commas support outlining the service failure and requesting a refund. Document everything in writing so you have evidence if you need to escalate to the Commerce Commission.
Mistake 4: not retaining proof of cancellation
If a dispute arises about whether you cancelled on time, your cancellation confirmation email becomes crucial evidence. Screenshots, confirmation numbers and timestamps protect you if 3Commas disputes your cancellation or if your payment method continues to charge you after your requested cancellation date. Yafee strongly recommends storing these confirmations in a folder for at least 12 months.
How to verify your 3Commas cancellation was successful
After you submit your cancellation request, confirm that it processed correctly. Here is how to verify your cancellation across each platform.
Verify cancellation on the 3Commas website
Log back into your 3Commas account within 24 hours of cancelling. Navigate to your Subscription or Billing section. Your subscription status should show "Cancelled" or "Inactive" with a note stating when your final access date is. If the subscription still appears as active, contact 3Commas support immediately and provide your cancellation confirmation email.
Verify cancellation on google play
Open Google Play on your Android device, go to "Payments and subscriptions", select "Subscriptions" and check the 3Commas entry. The status should change from "Active" to "Cancelled" or "Expiring on [date]". If it still shows as active, attempt to cancel again through the Google Play interface.
Verify cancellation on apple app store
On iPhone or iPad, go to Settings, tap your name, select "Subscriptions" and locate 3Commas. The status should show "Expires on [date]" rather than "Active". On Mac, follow the same path through the App Store subscription manager. If the status remains active, cancel again through the Apple interface.
What to do if 3Commas continues charging after you cancel
If you receive a charge from 3Commas after your cancellation confirmation date, your first step is to contact 3Commas support in writing. Many billing disputes arise from processing delays or system errors and resolve quickly once you provide your cancellation confirmation.
Step 1: contact 3Commas support
Email 3Commas support with your cancellation confirmation number, the date you cancelled, and the date of the unwanted charge. Request an immediate refund and an explanation for the charge. Provide copies of your cancellation screenshot and the charge receipt from your payment method. Yafee recommends sending this email using a service that provides read receipts so you have proof of delivery.
Step 2: request a chargeback from your payment provider
If 3Commas does not respond within 10 business days or refuses to refund the unauthorised charge, contact your bank or payment provider (credit card company, PayPal, Google Pay or Apple Pay). Request a chargeback or dispute for the unauthorised charge. Your payment provider can reverse the transaction and investigate 3Commas' billing practices on your behalf.
Step 3: lodge a formal complaint with the commerce commission
If your payment provider upholds the charge or if the dispute takes too long, lodge a formal complaint with the Commerce Commission (www.comcom.govt.nz). Provide your cancellation confirmation, the unwanted charge, and copies of all correspondence with 3Commas. The Commerce Commission has the authority to compel refunds and to investigate whether 3Commas is deliberately breaching the Consumer Guarantees Act through persistent billing after cancellation.
Key points to remember before you cancel
Before you submit your cancellation request, review this checklist to ensure you have everything you need and understand what happens next.
- Identify where your subscription is active: 3Commas website, Google Play or Apple App Store.
- Log into that platform and navigate to your subscription or billing settings.
- Review your current billing cycle end date so you know when your access expires.
- Export or download any trading bot configurations, portfolio data or historical performance records you want to keep.
- Note the amount you pay monthly so you can verify the charge stops in your next billing cycle.
- Take a screenshot of your active subscription before you cancel, and another after you confirm cancellation.
- Save your cancellation confirmation email in a folder you can easily locate if a dispute arises.
- Check your bank or credit card statement 7 to 10 days after your cancellation date to confirm no further charges appear.
- If charges continue, contact 3Commas support immediately with your cancellation confirmation.
3Commas cancellation contact information and escalation
3Commas operates as a global platform with headquarters in several jurisdictions. For New Zealand users seeking to cancel or escalate complaints, the following contact points are available.
3Commas customer support
Contact 3Commas support through your account dashboard. Log in, locate the "Help" or "Support" section and submit a cancellation request directly through the support ticket system. Alternatively, visit the 3Commas help centre at help.3commas.io for cancellation instructions specific to your subscription type.
Formal cancellation notice
For formal notice of cancellation under consumer protection law, send a written notice to 3Commas at their registered address. 3Commas has listed business addresses in the European Union (Prague, Czech Republic) and operates through payment processors registered in multiple jurisdictions. Yafee recommends sending your cancellation notice to both the payment processor (Paddle, PayPal or Apple/Google) and 3Commas support simultaneously. This creates multiple audit trails and ensures your cancellation cannot be overlooked.
New zealand consumer protection escalation
If 3Commas refuses to process your cancellation or continues charging after you cancel, escalate your complaint to the Commerce Commission using their online complaint form at www.comcom.govt.nz. The Commerce Commission enforces consumer protection law in New Zealand and can compel overseas digital service providers to refund New Zealand consumers who have been wronged.
Yafee has helped thousands of consumers successfully cancel digital subscriptions like 3Commas by providing clear legal guidance and step-by-step cancellation procedures. Your consumer rights under New Zealand law are strong; you simply need to follow the correct process and retain evidence as you go. If you encounter resistance from 3Commas or if charges continue after cancellation, Yafee and the Commerce Commission are your enforcement tools. Start your cancellation today and take back control of your crypto trading costs.