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Frequently asked questions
Cancel 3Commas: The Right Way
How to cancel 3Commas and protect your refund rights in ireland
What is 3Commas and why irish traders use it
3Commas is a subscription-based trading automation platform that enables cryptocurrency traders to execute algorithmic trading strategies across multiple exchanges without manual intervention. The platform supplies multiple bot types-including dollar-cost averaging (DCA) bots, grid bots, and signal-following bots-alongside a smart trade terminal and real-time portfolio tracking. You connect your exchange API keys to 3Commas, set your trading rules, and the system executes trades according to your parameters. 3Commas offers tiered monthly and annual subscription plans, with a 14-day free trial for new users to evaluate features before committing to a paid plan.
If you are a trader in Ireland considering whether to continue your 3Commas subscription, you need clear information about your cancellation rights, refund eligibility, and the practical steps to end your account. This guide, provided by Yafee, walks you through every stage of the cancellation process and your legal protections under Irish consumer law.
3Commas pricing tiers and what you pay
Your subscription cost directly affects your trading budget and profitability, so understanding the pricing structure is essential before you decide to cancel. 3Commas operates three main subscription levels with significant differences in bot limits, account connections, and backtesting depth. The table below shows approximate monthly and annual prices in euros; your actual invoice will display EUR amounts based on current currency rates.
| Plan | Monthly cost (approx) | Annual cost (approx) | Key features |
|---|---|---|---|
| Starter | €13 | €130 | 1 active exchange account, basic bots, limited backtests |
| Pro | €35 | €350 | 3 exchange accounts, extended bot library, advanced backtests |
| Expert | €140 | €1,400 | 15 exchange accounts, unlimited bots, full backtesting history |
If you are on an annual plan, you have already paid the full year upfront. This matters when you consider cancellation and refund eligibility, which Yafee will address in detail below.
Why you might want to cancel 3Commas
The most common reason traders cancel 3Commas is that the monthly or annual subscription cost no longer justifies the trading profits or convenience the platform delivers. Your bot activity may have decreased due to market conditions, you may want to cut recurring expenses, or your primary exchange may now offer free native automation tools. Some Irish traders consolidate subscriptions as part of a broader cost-reduction strategy. Whatever your reason, you have the legal right to cancel at any time under Irish consumer protection law.
Your consumer rights under irish law
Irish consumer law and EU directives protect your right to cancel online subscription services and receive refunds in specific circumstances.
The consumer rights act 2015 and your right to cancel
The Consumer Rights Act 2015, which implements the Consumer Rights Directive 2011/83/EU, gives you a 14-day legal cooling-off period for distance contracts-including online subscription services. This period runs from the date you conclude the contract (when you first subscribe or upgrade) or from the date you receive the first invoice. You have an automatic right to cancel within this window without penalty, provided 3Commas has not already begun performing the service with your explicit consent. If you have already used the service, your right to a full refund may be forfeited, but you can still cancel the contract at any time after the 14-day window closes.
After the 14-day cooling-off period ends, you retain the right to cancel your subscription at any time, subject to 3Commas' cancellation terms. However, the company cannot charge you an early-termination penalty on annual plans if the contract terms are unfair or unclear. Yafee recommends checking 3Commas' terms of service to identify any notice periods (typically 30 days) you must observe.
Your legal position if 3Commas refuses to cancel
If 3Commas fails to process your cancellation request or refuses to refund you within the 14-day cooling-off period, you have recourse. The relevant consumer protection authority in Ireland is the Competition and Consumer Protection Commission (CCPC). You can lodge a complaint with the CCPC if 3Commas breaches the Consumer Rights Act 2015 or engages in unfair contract terms. The CCPC has enforcement powers and can compel the company to cease unfair practices. Yafee advises you to document all cancellation requests and responses, as evidence will strengthen any complaint to the CCPC.
How to cancel your 3Commas account
3Commas provides a direct cancellation process via email, which you must follow to terminate your account and halt all charges.
Step 1: log into your 3Commas account
Visit the 3Commas login page and enter the email address and password associated with your account. Ensure you have access to this email address, as 3Commas will send all cancellation confirmation and refund correspondence to it. If you have lost access to your registered email, contact 3Commas support immediately to regain access before submitting your cancellation request.
Step 2: prepare your cancellation request
Before you contact support, gather the following information to include in your email:
- Your full registered name
- The email address linked to your 3Commas account
- Your 3Commas user ID (found in your account settings)
- Your current subscription plan (Starter, Pro, or Expert)
- Your subscription start date and next billing date
- A clear statement requesting account cancellation and all personal data deletion
- The specific reason for cancellation (optional but helpful for your record)
Step 3: send your cancellation email
Send an email to the official 3Commas support address from the email account registered on your account. In the subject line, write "Account Cancellation Request". In the body, state clearly: "I request immediate cancellation of my 3Commas account and deletion of all associated personal data in accordance with the Consumer Rights Act 2015 and GDPR Article 17 (right to erasure)." Paste the information you prepared in Step 2 into the email. Use plain, professional language and avoid ambiguity. Keep a copy of this email and the date you sent it for your records.
Step 4: confirm cancellation in writing
3Commas will respond to your email within 5-7 working days with a cancellation confirmation. This confirmation will include the cancellation date, your final invoice (if applicable), and refund details. If you do not receive a response within this timeframe, send a follow-up email to the same address and reference your original request date.
Step 5: verify that charges have stopped
After you receive cancellation confirmation, wait 3-5 days and then check your bank or credit card statements online. Confirm that 3Commas no longer appears as a pending or recurring charge. If a charge continues after your confirmed cancellation date, contact your bank immediately and report it as an unauthorized transaction. Yafee strongly recommends flagging this to 3Commas support as well, as billing errors sometimes occur during account closure.
Refund eligibility and timeline
Your refund depends on when you cancel relative to your billing cycle and the 14-day cooling-off period.
Refunds within the 14-day cooling-off period
If you cancel within 14 days of first purchasing a subscription or upgrading your plan, and 3Commas has not yet begun performing services, you are entitled to a full refund under the Consumer Rights Act 2015. 3Commas must refund you in full within 14 calendar days of your cancellation. The refund will be credited to the original payment method (credit card, bank transfer, or PayPal account used to purchase the subscription).
If you have already used the service during the 14-day window-such as running trading bots or accessing the platform-3Commas may claim you forfeited your right to cancel without cost. However, Yafee notes that this is only valid if you explicitly agreed that 3Commas could begin service immediately. If the company did not obtain clear, prior consent, you retain your cooling-off right and full refund entitlement.
Refunds after the 14-day period
After the 14-day cooling-off period closes, you can cancel at any time, but you are not automatically entitled to a refund for the current billing period. However, 3Commas must still cease charging you from your cancellation date. If your next billing date is within 30 days of your cancellation request, you may be entitled to a pro-rata refund for the unused portion of your subscription, depending on the company's terms. Check your cancellation confirmation for refund details. If the company charges you after your cancellation date, report this to your bank and the CCPC.
Refund timeline
3Commas will process refunds within 14 calendar days of your cancellation. Your bank or payment provider may take a further 3-5 working days to credit the amount to your account. If you do not see a refund after 21 days, contact 3Commas with your cancellation confirmation and request refund status. Keep all correspondence for evidence.
What happens after you cancel
Cancellation is complete, but several follow-up steps protect your data and confirm your financial position.
Your trading bots will stop immediately
Upon cancellation, all active trading bots linked to your 3Commas account cease execution. Any open orders or positions managed by 3Commas will be left in their current state on your exchange account. You retain ownership of those positions and can manage them directly through your exchange platform. Monitor your exchange account to ensure no unexpected positions remain.
Your personal data will be deleted
3Commas is required under GDPR Article 17 (right to erasure) to delete your personal data within 30 days of your cancellation request. This includes your profile information, trading history, API credentials, and any stored settings. You will lose access to your account dashboard immediately after cancellation. If you need to retrieve any historical trading records before deletion, download or export this data during the final days of your active subscription.
Monitor your exchange accounts
Ensure that you have revoked the API keys you granted to 3Commas on all your connected exchange accounts. Log into each exchange platform and deauthorize the 3Commas application. This prevents any residual access by the platform and protects your account security. Most exchanges allow you to manage API keys under "Security" or "Connected Applications" settings.
Common mistakes when cancelling 3Commas
Cancelling a subscription is straightforward, but a few missteps can delay your refund or leave unwanted charges in place. Yafee has reviewed thousands of cancellation attempts and identified the errors most likely to cause problems.
Failing to send cancellation from your registered email
3Commas support requires that you send the cancellation request from the email address linked to your account. If you send the request from a different email address, the company may delay processing or request additional verification. Always use the registered email, and if you have changed email addresses, update your account information first.
Not documenting your cancellation request
Save a copy of your cancellation email and 3Commas' confirmation response. If a dispute arises later-for example, if 3Commas continues to charge you or claims no cancellation was received-you will need this evidence to support a complaint to the CCPC or your bank. A clear email trail is your strongest protection under consumer law.
Continuing to use the platform after requesting cancellation
If you submit a cancellation request but continue to run bots or access features, 3Commas may argue you forfeited your cooling-off rights or that you did not genuinely intend to cancel. Once you submit your cancellation email, log out of your account and stop all bot activity. This removes ambiguity and strengthens your legal position if a dispute occurs.
Ignoring charges after cancellation
Check your bank statements 3-5 days after receiving cancellation confirmation. If 3Commas charges you after your cancellation date, report it to your bank immediately as an unauthorized transaction and inform 3Commas support in writing. Delays increase the risk that your bank will deny the chargeback claim.
Comparison of 3Commas alternatives
Before you finalize your cancellation, consider whether a competitor platform might better suit your trading needs and budget.
| Platform | Starter price (monthly) | Key features | Best for |
|---|---|---|---|
| 3Commas | €13 | DCA, grid, signal bots; multi-exchange; backtesting | Advanced traders with multiple exchanges |
| Native exchange tools | €0 | Grid trading, spot automation (exchange-specific) | Users satisfied with one exchange's tools |
| TradingView (alerts) | €15 | Custom alerts, webhook integration | Traders using TradingView analysis already |
| Cryptohopper | €19 | Portfolio management, bot templates, live trading | Beginners and intermediate traders |
If you believe 3Commas no longer delivers value, explore free or cheaper alternatives before cancelling. If you decide to move to another platform, Yafee recommends exporting your bot settings and trading history from 3Commas before your account is deleted.
Refund checklist for ireland
Use this checklist to ensure you cancel correctly and protect your refund rights under Irish law.
| Task | Deadline | Status |
|---|---|---|
| Verify your registered email address and password | Before submission | [ ] |
| Gather account details (user ID, subscription plan, billing date) | Before submission | [ ] |
| Send cancellation email to 3Commas support | Within 14 days (if claiming cooling-off) | [ ] |
| Save a copy of your cancellation email and date sent | Immediately after sending | [ ] |
| Receive cancellation confirmation from 3Commas | Within 5-7 working days | [ ] |
| Check bank statements for refund credit | Within 21 days | [ ] |
| Revoke 3Commas API keys on all exchange accounts | Within 7 days | [ ] |
Contact details and escalation
If 3Commas fails to process your cancellation or refund, escalate your complaint through the official channels below.
3Commas support contact
Send all cancellation requests to the official 3Commas support email address. Ensure your email includes your registered account email, user ID, and a clear cancellation statement. Allow 5-7 working days for a response.
Irish consumer protection authority
If 3Commas does not respond to your cancellation within 7 working days, or refuses to refund you within the 14-day cooling-off period, lodge a complaint with the Competition and Consumer Protection Commission (CCPC). You can file a complaint online at www.ccpc.ie or contact the CCPC directly. Provide copies of your cancellation email, 3Commas' responses (or lack thereof), and evidence of any unauthorized charges. The CCPC has enforcement powers to compel refunds and penalize unfair practices.
Your bank or payment provider
If 3Commas continues to charge you after your cancellation date, contact your bank immediately and request a chargeback or reversal of the unauthorized transaction. Provide your bank with a copy of your cancellation confirmation and the disputed charge. Your bank will investigate and reverse the charge if evidence supports your claim.
Summary: how yafee helps you cancel 3Commas safely
Cancelling your 3Commas subscription is a straightforward process protected by Irish consumer law. You have the right to cancel within 14 days and claim a full refund under the Consumer Rights Act 2015, provided the company has not already begun service with your explicit consent. After the 14-day cooling-off period, you can cancel at any time, though you may forfeit the refund for the current billing period unless the contract terms are unfair.
To cancel, log into your account, send a clear cancellation email to 3Commas support from your registered email address, and include your account details and a statement requesting account deletion under GDPR Article 17. You should receive confirmation within 5-7 working days. Check your bank statements within 21 days to confirm the refund has been processed. If 3Commas fails to comply, report the company to the Competition and Consumer Protection Commission or request a chargeback from your bank.
Yafee has helped thousands of consumers cancel cryptocurrency and trading platform subscriptions safely and recover refunds they were owed. By following this guide and documenting every step, you protect your legal rights and ensure 3Commas complies with Irish consumer protection law. If you encounter resistance from the company, Yafee recommends escalating to the CCPC immediately-do not delay.