Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Pigeonly, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
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Frequently asked questions
Cancel Pigeonly: Step-by-Step Guide
How to cancel Pigeonly and stop recurring charges to your account
What Pigeonly is and why you might want to cancel
Pigeonly is a subscription service that enables you to send unlimited photos, letters, postcards, and greeting cards to incarcerated loved ones for a flat monthly fee. The service operates on recurring monthly charges, which means your payment method gets billed automatically unless you cancel in advance. If you signed up and then stopped using the service, charges continue to process until you formally cancel your subscription. At Yafee, we help thousands of consumers navigate this exact situation, where a service keeps billing even after you have disengaged from it.
How pigeonly's billing structure works
Pigeonly operates two primary subscription plans. The Prison Connect plan charges PHP 5.00 per month and grants you unlimited sends of photos, letters, postcards, greeting cards, and web articles to one incarcerated person. The Forever Free Plan costs PHP 0.00 per month and allows you to send one item per month at no cost. Most users who require frequent contact select the paid plan, then forget about it when life becomes busy or personal circumstances change. At that point, the ongoing billing becomes problematic.
The critical detail from Pigeonly's terms of service is this: recurring charges continue daily, weekly, or monthly until you provide prior written notice of cancellation. "Prior notice" is the operative phrase here. Simply stopping your use of the service does not stop your billing. You must actively cancel through the correct channel, or charges persist indefinitely.
Where Pigeonly is based and why that matters to you
Pigeonly is a U.S.-based company headquartered in Las Vegas, Nevada. The official corporate address is 701 Bridger Avenue, Suite 690, Las Vegas NV 89101. This location matters significantly because if you are in the Philippines and need to dispute a charge or escalate a cancellation issue, you are dealing with an overseas company, international support staff, and likely slower response times. There is no verified Philippines-specific customer support page, no local payment methods listed (such as GCash or Maya), and no confirmed local support hours. Their support email is [email protected] and their phone number is +1 702-514-4291, both international contact points.
This geographical distance and lack of local infrastructure is why documentation becomes your most valuable asset. Yafee has observed users in the Philippines struggle with Pigeonly disputes precisely because they did not keep screenshots, email confirmations, and bank statements. You will need those if you must escalate a refund claim or challenge an unauthorised charge.
Your consumer rights under philippine law
The Philippines enforces strong consumer protection law that applies even to international subscription services that bill you. Republic Act No. 7394, also known as the Consumer Act of the Philippines, protects you against unfair billing practices, unauthorised charges, and misleading contract terms.
What the consumer act of the philippines guarantees you
Under the Consumer Act, you hold the right to clear, truthful information about any service before you pay for it. You also hold the right to cancel a subscription without penalty if the terms are unclear or if the company makes it deliberately difficult to cancel. If Pigeonly charges you after you have cancelled, or if they continue charging you without clear consent, you have grounds to dispute that charge with your bank or credit card issuer and to file a complaint with the National Bureau of Investigation (NBI) or Department of Trade and Industry (DTI) if necessary.
Most importantly, you do not need permission from Pigeonly to stop payment. You can instruct your bank to block recurring charges. However, the cleaner path is to cancel formally first, document that cancellation, and then monitor your next billing cycle to confirm charges have stopped. Yafee recommends this approach because it creates a clear paper trail if you ever need to pursue a refund or dispute with your financial institution.
Your legal position when disputing charges
If Pigeonly continues to charge you after cancellation, the Consumer Act of the Philippines and your bank's dispute procedures protect you. You may file a complaint with the DTI Consumer Protection Group, which investigates unfair business practices. You may also instruct your bank or credit card issuer to reverse unauthorised or disputed charges through their chargeback process. Document every communication with Pigeonly and save all evidence of your cancellation request.
Methods to cancel your Pigeonly subscription
Pigeonly does not appear to offer in-app or web-based cancellation. Your only reliable path is formal written notice sent to their registered business address.
Cancellation by registered mail or courier
Send a written cancellation request to Pigeonly Inc. at their official mailing address. This creates a time-stamped record that proves you initiated cancellation on a specific date. Use registered mail or a courier service that provides tracking and proof of delivery (such as LBC, JRS, or Ninja Van). Pigeonly's registered addresses are:
- Pigeonly Inc., 2510 East Sunset Road, Suite 5-800, Las Vegas NV 89120 (primary service address)
- PO Box 7517, Las Vegas NV 89125 (alternative mailing address for formal notices)
Use the PO Box address if you send your cancellation by mail, as it is specifically referenced in their terms for formal notices.
Cancellation by email
Email your cancellation request to [email protected]. Include your full name, email address associated with your account, account number or phone number used to register, and a clear statement that you wish to cancel your subscription effective immediately. Request a confirmation email from Pigeonly acknowledging receipt of your cancellation request. Take a screenshot of your sent email and save Pigeonly's response. This creates an electronic record, though written mail is stronger evidence.
Step-by-step cancellation procedure
Follow these steps to cancel your Pigeonly subscription and document the process properly. At Yafee, we emphasise documentation because it protects you if Pigeonly disputes your cancellation or continues charging you.
Step 1: gather your account details
- Locate your Pigeonly account information, including your email address, phone number, and any account or reference number associated with your subscription.
- Review your most recent bank statement or credit card bill to confirm the exact amount Pigeonly has been charging and the date of the most recent charge.
- Note the date on which you want your cancellation to take effect (typically immediately or at the end of your current billing cycle).
Step 2: draft your cancellation notice in writing
- Compose a clear, concise letter or email containing:
- Your full name and email address
- Your Pigeonly account number or the phone number used to register
- The name of the subscription plan you are cancelling (for example, Prison Connect plan)
- A explicit statement: "I hereby request cancellation of my Pigeonly subscription, effective immediately" or "effective at the end of my current billing cycle on [date]"
- The date you are submitting the request
- Your signature (if sending by post) or your full name (if sending by email)
- Keep a copy of this notice for your records before sending it.
Step 3: send your cancellation request by registered mail
- Print your cancellation letter and prepare it for posting.
- Visit a post office, LBC branch, JRS branch, or other courier service that offers registered mail or tracked delivery.
- Send your cancellation letter to: Pigeonly Inc., PO Box 7517, Las Vegas NV 89125, United States
- Request a receipt showing the tracking number, sender name, recipient address, and date of posting.
- Keep this receipt with your copy of the cancellation letter. Do not discard it.
Step 4: send a confirmation email
- Email the same cancellation message to [email protected] on the same day you post your letter.
- Include a note in the subject line: "Cancellation Request - [Your Name]"
- Request a confirmation email from Pigeonly acknowledging receipt and confirming the date your subscription will be cancelled.
- Screenshot your sent email and any response you receive from Pigeonly.
Step 5: monitor your next billing cycle
- Check your bank account or credit card statement 5-7 days after your expected billing date to confirm Pigeonly has not charged you.
- If a charge appears after your cancellation date, contact Pigeonly immediately at [email protected] and reference your cancellation notice date and tracking number.
- If Pigeonly does not respond within 7 business days, or if charges continue, proceed to the refund and dispute section below.
Step 6: file a refund claim or chargeback if needed
- If Pigeonly continues to charge you after your documented cancellation request, contact your bank or credit card issuer.
- Request a chargeback or dispute for unauthorised charges, citing your cancellation notice date and Pigeonly's continued billing as grounds.
- Provide your bank with screenshots of emails, the registered mail receipt, and your credit card statements showing charges after the cancellation date.
- Your bank will initiate an investigation and, in most cases, will reverse unauthorised recurring charges within 30-60 days.
Refund and billing timeline after cancellation
Understanding when your charges stop and how refunds work protects you from unexpected bills.
When charges stop after cancellation
Charges stop at the end of your current billing cycle if you cancel before your next payment is processed. For example, if your billing date is the 15th of each month and you cancel on the 10th, you will not be charged on the 15th. However, if you cancel after your payment has already processed, you have paid for that billing period in full. Refunds for the current period are not automatic; you must request them explicitly.
Requesting a refund for charges after cancellation
If Pigeonly charges you after you have submitted a documented cancellation request, or if you want a refund for the current billing period, email [email protected] with the following information:
- Your account email and phone number
- The date you submitted your cancellation request
- The date of the unauthorised charge you dispute
- The amount charged and your bank statement showing that charge
- A clear request for a refund with your preferred method of reimbursement (credit back to your original payment method or alternative method)
Give Pigeonly 7-10 business days to respond. If they refuse to refund you or do not respond, escalate through your bank's chargeback process.
Chargeback timeline and success rate
When you initiate a chargeback with your bank, the process typically takes 30-60 days. Your bank will contact Pigeonly to dispute the charge. Pigeonly must provide evidence that you authorised the charge and that they provided the service. Because you have a documented cancellation notice and a clear record of billing after that date, your bank will almost certainly reverse the charge in your favour.
Pigeonly pricing and plan comparison table
Yafee has summarised Pigeonly's pricing and features so you can confirm which plan you are cancelling and understand what you will lose access to after cancellation.
| Plan | Monthly cost | Items per month | Recipients | Item types | Best for |
|---|---|---|---|---|---|
| Forever Free | PHP 0.00 | 1 | Any | Any | Occasional users or trial |
| Prison Connect | PHP 5.00 | Unlimited | 1 | Photos, letters, postcards, greeting cards, web articles | Regular correspondents |
If you are on the Prison Connect plan, cancellation means you lose unlimited sending. You may downgrade to Forever Free instead if you want to maintain contact without paying the monthly fee.
Common mistakes when cancelling Pigeonly
Cancelling a subscription should not be stressful. Knowing what mistakes to avoid gives you confidence that your cancellation will be processed correctly.
Mistake 1: assuming that stopping app use stops billing
Deleting the Pigeonly app from your phone or stopping your use of the website does nothing to cancel your subscription. Your payment method will continue to be charged every month until you formally cancel. Do not assume silence or inactivity signals cancellation to Pigeonly.
Mistake 2: calling the phone number without following up in writing
Pigeonly's phone number (+1 702-514-4291) connects you to overseas support staff. Even if you successfully reach someone and they say your subscription is cancelled, there is no written proof of that conversation. Always follow a phone call with a written cancellation email or letter so you have documentation.
Mistake 3: failing to request a confirmation email
When you email [email protected] to cancel, always ask for a confirmation email acknowledging your cancellation request and the date it will take effect. If Pigeonly does not respond with a confirmation, send a follow-up email within 2 days reiterating your cancellation request and asking for confirmation. This persistence creates a paper trail.
Mistake 4: not checking your statement after the expected cancellation date
Many users cancel but then forget to verify that charges have actually stopped. Set a reminder on your phone or calendar to check your bank statement 5-7 days after your next expected billing date. If a charge appears, contact your bank immediately.
Mistake 5: discarding your cancellation confirmation and receipts
Keep every piece of documentation related to your cancellation for at least 6 months: your cancellation letter, email screenshots, registered mail receipt, and bank statements. If you need to dispute a charge, Yafee strongly advises that you have these documents ready to show your bank.
What to do after your Pigeonly cancellation
Once you have successfully cancelled your subscription, take these final steps to protect yourself and ensure a clean break.
Verify the cancellation on your next statement
When your next billing cycle arrives, check your bank statement or credit card bill within 3 days. Confirm that Pigeonly has not charged you. If a charge appears, contact your bank immediately and reference your cancellation notice date.
Keep your cancellation documentation for 6 months
Do not delete your emails from Pigeonly, discard your registered mail receipt, or lose your screenshots. Financial institutions and dispute resolution bodies may ask for this evidence within 6 months of the disputed charge. Store these documents in a folder on your computer or cloud storage (such as Google Drive or OneDrive) so they are safe and easy to retrieve.
Consider blocking pigeonly's email address
After cancellation, if you receive promotional emails from Pigeonly, block the sender or unsubscribe from their mailing list to avoid confusion about whether your cancellation was processed.
Update your password if you used the same password elsewhere
If you used the same password for Pigeonly as you use for other accounts, change that password on your other accounts. This step is a precaution if your Pigeonly login was ever compromised.
Escalation and dispute resolution
If Pigeonly refuses to cancel your subscription, continues to charge you after cancellation, or denies your refund request, you have formal escalation routes under Philippine law.
File a complaint with the department of trade and industry (DTI)
The DTI's Consumer Protection Group investigates complaints against companies that engage in unfair or deceptive billing practices. You may file a complaint online at dtipangasinan.gov.ph or in person at your nearest DTI office. Provide your cancellation notice date, all email correspondence with Pigeonly, bank statements showing unauthorised charges, and a clear explanation of your dispute. The DTI will contact Pigeonly and attempt to resolve the issue. If Pigeonly fails to respond or resolve the complaint, the DTI can escalate the matter further.
File a report with the national bureau of investigation (NBI)
If you believe Pigeonly has committed fraud or has deliberately continued to charge you despite a valid cancellation request, you may file a report with the NBI's Anti-Fraud Division. This is a stronger step and is appropriate if Pigeonly has stolen significant sums of money through repeated unauthorised charges.
Pursue a chargeback through your bank
Your bank or credit card issuer is your fastest and most effective escalation route. Contact your bank's fraud or dispute department and explain that Pigeonly has charged you after you cancelled your subscription. Provide your cancellation notice, email correspondence, and bank statements. Your bank will investigate and, in the vast majority of cases, reverse the unauthorised charges in your favour within 30-60 days.
Pigeonly cancellation address and contact information
Use these addresses and contact points to cancel your Pigeonly subscription. Send your cancellation notice to the postal address listed below and email [email protected] on the same day to ensure your request is received and processed.
Mailing addresses for formal cancellation
Primary mailing address (recommended for formal notices):
Pigeonly Inc.
PO Box 7517
Las Vegas NV 89125
United States
Alternative service address:
Pigeonly Inc.
2510 East Sunset Road
Suite 5-800
Las Vegas NV 89120
United States
Corporate headquarters (for escalation):
Pigeonly Inc.
701 Bridger Avenue
Suite 690
Las Vegas NV 89101
United States
Email and telephone contact points
Customer support email: [email protected]
Customer support telephone: +1 702-514-4291 (international call rates apply; call from the Philippines may incur long-distance charges)
Send your written cancellation request to the PO Box address listed above and email [email protected] simultaneously. This dual approach ensures Pigeonly receives your cancellation notice and creates multiple lines of evidence if you need to dispute the cancellation later.
Key takeaways: cancelling Pigeonly safely and documenting your request
Pigeonly is a U.S.-based subscription service that charges you every month until you formally cancel. Simply stopping your use of the app or website does not stop your billing. You must send a written cancellation request to their registered mailing address (PO Box 7517, Las Vegas NV 89125) and email [email protected] on the same day. Keep copies of all communications, your registered mail receipt, and your bank statements showing charges after your cancellation date. If Pigeonly continues to charge you after you have formally cancelled, contact your bank and request a chargeback, or file a complaint with the DTI Consumer Protection Group. Yafee has helped thousands of consumers cancel unwanted subscriptions and dispute unauthorised charges by following these exact steps. The Consumer Act of the Philippines protects your right to cancel without penalty and to dispute unfair billing practices, even for overseas services. Document every step, monitor your next billing cycle, and escalate through your bank if Pigeonly refuses to stop charging you. Your payment methods and financial wellbeing are worth the effort of proper cancellation.