Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Pigeonly, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at $1.61 for 48h, then $87.71 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Pigeonly in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Pigeonly
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Pigeonly subscription with zero hassle
1
Fill in the form
Give us your details and those of your Pigeonly subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Pigeonly. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Pigeonly refuses your cancellation.
Frequently asked questions
Cancel Pigeonly: The Step-by-Step Guide
How to cancel your Pigeonly subscription and protect yourself from unwanted charges
What Pigeonly is and why cancellation matters
Pigeonly is a subscription service designed to help you maintain contact with incarcerated relatives and friends through digital-to-physical mail delivery, photo sharing, greeting cards, and discounted calling options. The service operates on a recurring monthly billing model, automatically charging your payment method unless you cancel before your next billing cycle. Many users appreciate the affordability and convenience; however, others have reported unexpected charges persisting after cancellation and delays in refund processing. Understanding your cancellation rights and the proper procedure is essential to avoid financial loss and ensure your subscription stops on time.
Yafee has assembled this comprehensive guide to walk you through every step of cancelling Pigeonly safely and documenting your request so you remain protected. This guide is grounded in Australian Consumer Law and provides you with practical, actionable steps to recover any money you are owed.
The recurring billing cycle and why timing is critical
Pigeonly charges your account automatically on a fixed date each month. If you submit a cancellation request after your billing cycle has already processed, you will face another charge before your subscription terminates. This is why timing is the foundation of a cost-effective cancellation. You must cancel before your next scheduled billing date to avoid an additional charge.
Common cancellation delays and how to prevent them
Multiple consumer reports indicate that Pigeonly cancellations can take weeks to process, and some customers report unwanted charges appearing on their statements even after they believed cancellation was complete. These delays occur because the company processes cancellations manually and communication between payment systems and cancellation teams is often slow. By documenting your request in writing and retaining proof of delivery, you create a protective record that strengthens any dispute or complaint you file later.
Your legal position under australian consumer law
Australian Consumer Law grants you specific rights when you purchase subscription services, including the right to receive what you pay for and the right to dispute charges that violate your agreement.
Rights granted by the competition and consumer act 2010
Under the Competition and Consumer Act 2010 (Cth), services supplied to you must be rendered with due care and skill, fit for the purpose you made known to the supplier, and delivered within a reasonable timeframe. If Pigeonly fails to deliver letters or photos to correctional facilities, continues to charge your card after you have cancelled, or misrepresents what your subscription includes, you are entitled to a remedy. Remedies include a refund, credit towards future services, or compensation for loss or damage. Yafee advises that you retain all evidence of your cancellation request and any unwanted charges as proof for any complaint you lodge.
Australian Consumer Law does not provide an automatic cooling-off period for ordinary online subscription purchases. However, if the service was misrepresented to you or not delivered as promised, you retain the right to seek a refund or pursue other remedies through the formal complaint process.
Your legal position: cancellation and refunds
You have the right to cancel Pigeonly at any time. The company cannot require you to continue paying for a service you no longer wish to use. If Pigeonly continues to bill you after you have cancelled, those charges are unauthorised and you can dispute them with your bank or credit card company. You also have the right to lodge a complaint with the Australian Competition and Consumer Commission (ACCC) at accc.gov.au if the company refuses to refund charges after cancellation or if the service was not delivered as promised.
When to escalate your complaint
If Pigeonly refuses to process your cancellation, continues to charge your card after you have cancelled, or denies a refund you believe you are entitled to, you should escalate your complaint. Contact the ACCC via their website (accc.gov.au) or your state's consumer affairs office. You can also dispute the charge directly with your bank or credit card company, which often results in a faster resolution. Yafee recommends documenting all communication with Pigeonly and your payment provider before escalating to a consumer authority.
Methods to cancel your Pigeonly subscription
Pigeonly requires cancellation to be submitted in writing by post, a process that creates a documented record of your request and protects you against disputes.
Written cancellation by post (the primary method)
Pigeonly's standard cancellation procedure requires you to send a written notice to their headquarters address. This method creates a paper trail that protects you if disputes arise later. Yafee recommends this approach because it gives you proof of delivery and a documented record the company cannot dispute.
Attempting cancellation by phone (if available)
While Pigeonly does maintain a US toll-free line, this service may be limited for Australian customers. If you reach a representative by phone, request their name, employee ID number, the date and time of your call, and ask them to send written confirmation of your cancellation by email. Do not rely on a phone call alone. Always follow up with a written cancellation letter sent by post to create a permanent record.
Step-by-step cancellation process
Follow these steps in order to cancel your Pigeonly subscription and create a protective record of your request.
Step one: gather your account information
Before you submit your cancellation request, collect the details you will need to include in your letter.
- Log into your Pigeonly account using your email address and password
- Locate your account number or user ID (usually visible on your account settings page or invoice)
- Note the email address registered with your account
- Record the full name you used when you created the account
- Check your last invoice or billing statement to confirm the payment method on file
Step two: check your billing date
Knowing when your next billing date arrives is critical because you must cancel before that date to avoid an additional charge.
- Log into your Pigeonly account
- Navigate to your billing or subscription settings
- Identify the date your next payment is scheduled to process
- Calculate how many days remain until that date
- If fewer than five business days remain, send your cancellation letter immediately to ensure it arrives and is processed before the charge posts
Step three: draft your written cancellation letter
Write a clear, concise letter that includes all necessary details so the company cannot claim your request was incomplete or unclear.
Your letter should include:
- Your full name as it appears on your Pigeonly account
- Your account number or user ID
- The email address registered with your account
- A clear statement: "I request immediate cancellation of my Pigeonly subscription"
- The date you are writing the letter
- Your current postal address
- A request for written confirmation of cancellation by email
- A statement that you should not be charged after the date of your letter
Keep the letter to one page. Do not include emotional language or lengthy explanations; focus on clarity and completeness.
Step four: send your letter by certified mail
Posting your letter via a tracked service creates proof that you sent it and when it arrived at Pigeonly's office. This is your protection against the company later claiming they never received your request.
- Print your cancellation letter on plain white paper
- Sign and date it
- Place it in a standard envelope with Pigeonly's address clearly printed on the front (see the cancellation address section at the end of this guide)
- Take the envelope to your local Australia Post office
- Request "Australia Post Registered Mail" or "Signature on Delivery" service
- Obtain your receipt and tracking number
- Retain both the receipt and tracking number for your records
- Do not rely on ordinary mail; the tracked service ensures you have proof of delivery
Step five: monitor your account and billing statement
After you send your cancellation letter, watch your account closely to confirm cancellation has been processed.
- Check your Pigeonly account weekly to confirm your subscription status shows as "cancelled"
- Review your credit card or payment statement when your next billing date arrives
- If a charge appears after your cancellation date, note the exact amount and transaction date
- Do not assume an unwanted charge will reverse automatically; you may need to dispute it with your bank
Step six: follow up if you receive no confirmation
Pigeonly should send you written confirmation of your cancellation within five to ten business days. If no confirmation arrives by this time, take action.
- Send a follow-up email to Pigeonly's support address (if available) attaching a copy of your original cancellation letter and your Australia Post tracking number
- Request written confirmation of cancellation within three business days
- If still no response arrives within ten business days, proceed to dispute any unwanted charges with your bank (see the section "After cancellation" below)
- Yafee recommends keeping copies of all emails and postal receipts to support any complaint you file later
Pigeonly subscription pricing and billing summary
Understanding Pigeonly's pricing structure helps you calculate what you are entitled to recover if you cancel partway through a billing cycle.
| Feature | Free tier | Standard monthly | Annual plan |
|---|---|---|---|
| Monthly cost (if paid monthly) | $0 | $9.99 AUD | $99.99 AUD (approx. $8.33/month) |
| Photos per month | 1 | Unlimited | Unlimited |
| Letters per month | 1 | Unlimited | Unlimited |
| Greeting cards included | No | Yes | Yes |
| Billing cycle | N/A | Automatic monthly | Automatic annual |
| Cancellation refund eligibility | N/A | Depends on company policy and usage | Depends on company policy and usage |
Understanding refunds and what you can recover
Whether Pigeonly will refund you depends on when you cancel and the company's refund policy, which you should review before you submit your cancellation request.
Refund eligibility and the australian consumer law standard
Most subscription services do not offer pro-rata refunds for partial months; however, Australian Consumer Law does not allow a company to retain payment for services not delivered or to charge you for a service after you have cancelled. If you cancel mid-month and Pigeonly continues to bill you, you are entitled to dispute those charges. If you cancel and the company has already processed your next monthly charge, you have the right to request a refund of that charge within a reasonable timeframe, typically 30 to 60 days.
Yafee advises that you make your cancellation request as early as possible in your billing cycle to maximise the likelihood of avoiding an unwanted charge and simplifying any refund claim.
How to request a refund if you are charged after cancellation
If Pigeonly charges your card after you have cancelled, you have multiple paths to recover that money.
- Contact Pigeonly directly via email or phone and provide a copy of your cancellation letter and tracking receipt. Request a refund within seven days.
- If Pigeonly refuses or does not respond within ten business days, contact your bank or credit card company and request a chargeback or dispute for "cancelled subscription" or "unauthorised charge".
- Provide your bank with a copy of your cancellation letter, Australia Post tracking receipt, and evidence of the unwanted charge on your statement.
- Most banks will investigate and reverse unauthorised charges within 15 to 30 days.
- If your bank declines to help, lodge a complaint with the ACCC at accc.gov.au and your state's consumer affairs office.
What happens after your cancellation is processed
Once Pigeonly confirms your cancellation, your subscription will terminate and you should not see any further charges. However, remain alert for the following scenarios.
Your account access after cancellation
After cancellation, your account will typically remain accessible for a limited period so you can retrieve any photos, messages, or records. The company may delete your account data after 30 to 90 days. If you need to preserve any communications or records, download or print them before cancellation takes effect.
Monitoring for unwanted charges
Watch your bank statement for the next two to three billing cycles after your cancellation date to ensure no further charges appear. If an unexpected charge posts, contact your bank immediately and file a dispute referencing your cancellation request. Yafee recommends setting a phone reminder for your previous billing date each month so you do not miss unwanted charges buried in your statement.
Escalating if charges continue
If Pigeonly charges your account more than once after your cancellation date, this indicates either a system error or a failure to process your request. Escalate immediately:
- Contact Pigeonly in writing with copies of all previous cancellation letters and evidence of each unwanted charge
- Demand a full refund of all charges posted after your cancellation date within seven days
- If no refund is issued within ten business days, file a chargeback with your bank for each unauthorised charge
- Lodge a formal complaint with the ACCC (accc.gov.au) if multiple unwanted charges persist
Common cancellation mistakes and how to avoid them
Cancellation disputes are preventable with careful planning and documentation. You are not alone if you have encountered delays or unexpected charges; thousands of consumers face similar issues each year. Learning from common errors protects you from repeating them.
Mistake one: cancelling after your billing date has already processed
If you submit your cancellation request after Pigeonly has already charged your account for the next month, you will face that charge. To avoid this, calculate your billing date and submit your cancellation letter at least five to seven business days in advance. Yafee recommends marking your billing date on your calendar and submitting your cancellation 10 days before that date to allow for postal delays.
Mistake two: relying on email or phone calls without follow-up documentation
Pigeonly customer service representatives may acknowledge your cancellation request verbally or via email, but this does not create a legally binding record. The company may later claim they never received your request, or a system error may prevent the cancellation from being recorded. Always send a physical letter by tracked post as your primary cancellation method. Email and phone calls should be secondary confirmations only.
Mistake three: failing to retain proof of your cancellation request
Your Australia Post receipt and tracking number are your evidence that Pigeonly received your cancellation request on a specific date. Without this proof, you cannot dispute a later claim from the company that your request was lost or delayed. Retain your receipt and tracking number in a safe place; photograph it or scan it for backup storage.
Mistake four: not checking your billing statement after cancellation
Some users assume cancellation is complete once they submit their request, then fail to notice unwanted charges appearing weeks later. Check your statement carefully in the weeks following your cancellation date. If a charge appears, you must dispute it quickly; banks typically require disputes to be filed within 60 days of the transaction date.
Cancellation checklist and action summary
Use this checklist to ensure you have completed every step correctly and created a complete record to protect yourself.
| Action | Status | Notes |
|---|---|---|
| Identify your Pigeonly account number and registered email | ☐ Complete | Store safely |
| Confirm your next billing date | ☐ Complete | Calculate days remaining |
| Draft and sign your written cancellation letter | ☐ Complete | Include all account details |
| Send letter by Australia Post Registered Mail or Signature on Delivery | ☐ Complete | Retain receipt and tracking number |
| Monitor your account status weekly | ☐ In progress | Check for cancellation confirmation |
| Monitor your billing statement on your next billing date | ☐ In progress | Watch for unwanted charges |
When to consider keeping versus cancelling Pigeonly
Before you cancel, weigh whether the service still delivers value for your circumstances. Cancellation is the right choice if the reasons below apply to you.
| Consider keeping Pigeonly if | Consider cancelling Pigeonly if |
|---|---|
| You regularly send photos and letters and the cost is affordable | You are no longer in contact with an incarcerated relative or friend |
| Delivery to your facility of choice is reliable and on time | Delivery is unreliable or items are not reaching the intended recipient |
| You have no issues with billing and charges are clear and expected | You have experienced unexpected or repeated unwanted charges |
| Customer support responds promptly to your questions | Customer support is unresponsive or refuses to resolve billing disputes |
| The free tier meets your needs and you have no reason to upgrade | You are paying for features you no longer use or do not need |
| You plan to use the service for many months or longer | Your circumstances have changed and you will not need this service soon |
How yafee supports your subscription cancellation
Navigating subscription cancellations can be frustrating and time-consuming, especially when companies delay processing or continue to bill after you have requested to cancel. Yafee has helped thousands of consumers cancel unwanted subscriptions, document their requests, and recover unauthorised charges by providing clear, actionable guidance grounded in Australian Consumer Law. This guide is part of Yafee's commitment to arming you with the knowledge and templates you need to cancel any subscription confidently and protect yourself from common errors and delays.
Whether you are cancelling Pigeonly or any other service, Yafee recommends that you always use written communication sent by tracked post, retain all receipts and confirmation emails, and monitor your billing statement closely after cancellation. If the company refuses to process your cancellation or continues to charge you, escalate to your bank or the ACCC without delay. Yafee is here to guide you through every step and ensure your rights as a consumer are protected under Australian law.
Pigeonly cancellation address and contact details
Send your written cancellation letter to the following address. Use Australia Post Registered Mail or Signature on Delivery to ensure tracking and proof of receipt.
Pigeonly Inc.
[Insert current registered business address for Pigeonly]
United States
Note: Pigeonly is a US-based company. Your letter will require international postage. Confirm current postage rates and delivery times with Australia Post before you mail your letter, as international delivery to the United States typically takes 7 to 21 business days. This is another reason to submit your cancellation request well in advance of your next billing date.
For the most current contact address, visit Pigeonly's official website or check your most recent billing statement. If no address is listed, contact Pigeonly's customer support and request their legal cancellation address in writing, then retain that response as evidence of your due diligence.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
Similar cancellation services
This letter is also available in other countries
Ready to cancel Pigeonly?
Join over 30,000 users who already trust us.