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Frequently asked questions
Cancel Liveme: The Right Way to Stop Charges
How to cancel LiveMe in the philippines and stop recurring charges
What LiveMe is and why you might need to cancel
LiveMe is a live streaming and social video platform where you broadcast, chat, send virtual gifts, and participate in community events. The app itself costs nothing to download, but paid membership tiers charge automatically to your App Store or Google Play account every month or quarter.
You likely need to cancel because you either did not realise the subscription renews automatically, or you simply no longer use the app and want the charges to stop. Thousands of Filipino users struggle with the same frustration: unclear cancellation options, charges that continue after they believed they cancelled, and slow support responses. Yafee has seen this pattern repeatedly across subscription services, and we are here to walk you through the legal framework and exact steps to regain control of your account.
The paid plans and what you are actually paying for
LiveMe offers several paid membership tiers in the Philippines, all charged in Philippine peso (PHP). Monthly options include LiveMe Gold Subscription at PHP 155.00, Me+ Membership at PHP 1,290.00, and Me+ Gold Premium Membership at PHP 1,800.00. Quarterly plans cost PHP 3,600.00 for Me+ Membership and PHP 5,400.00 for Me+ Gold Premium Membership per three months.
These subscriptions unlock exclusive content, premium in-app features, NFT-powered avatars, and custom hexagon frames depending on your tier. The critical issue: each subscription renews automatically on the same day every month or quarter unless you cancel before the renewal date arrives. This automatic renewal is legal, but the company must disclose it clearly-and give you an equally simple way to cancel.
The automatic renewal trap that catches most users
LiveMe's terms of service explicitly state: "Monthly subscriptions will renew automatically." The problem is that many users believe they are purchasing a one-time virtual item, when they are actually enrolling in a recurring membership. By the time they realise the difference, the charge has already hit their payment method, and the next one is already scheduled.
Yafee has documented the common patterns that trap users: the app does not clearly display cancellation options on the main menu, renewal dates are buried in account settings, and some users encounter login or verification issues when they attempt to manage their subscription. You are not responsible for this poor design-but you are entitled to cancel regardless.
Your consumer rights under philippine law
The Consumer Act of the Philippines (Republic Act No. 7394) protects your rights when dealing with LiveMe's billing practices and gives you specific remedies if the company refuses to refund you or continues charging after cancellation.
What the consumer act of the philippines guarantees you
Under the Consumer Act, you have the right to receive clear and honest information about any product or service before you purchase it. LiveMe must disclose the subscription cost, renewal terms, and cancellation method in plain language before you complete payment. If the app fails to do this clearly, the company is already in breach of your consumer protection rights.
You also have the right to cancel a subscription within a reasonable timeframe before the next billing cycle. The law requires that cancellation be just as easy as signing up. If LiveMe makes the cancellation process deliberately difficult, hidden, or inaccessible, this violates the Consumer Act. Yafee always advises clients to document every step of their cancellation attempt-screenshots, dates, and error messages-because this evidence protects you if you need to escalate.
Your legal position on refunds and recurring charges
If you successfully cancel before the renewal date, LiveMe must not charge you again. If the company charges you after you cancelled, you have the legal right to demand a refund of that erroneous charge. The Consumer Act requires that any refund be processed within 30 days of your request.
If LiveMe refuses to refund you or claims you cannot cancel, you do not have to accept that answer. You can file a complaint with the Department of Trade and Industry (DTI) Consumer Protection Division in the Philippines. The DTI has the authority to compel the company to reverse charges and can impose penalties on LiveMe for breaching consumer protection law. Yafee recommends filing this complaint if the company ignores you for more than 7 days.
Methods to cancel LiveMe and stop recurring charges
LiveMe charges are processed through your App Store (iOS) or Google Play (Android) account, which means cancellation happens in the app store itself, not within LiveMe's app. This is the critical detail: you must cancel your subscription where you enrolled, not on LiveMe's website.
Cancel LiveMe on iOS (iPhone or iPad)
If you subscribed via the Apple App Store, you must cancel in your Apple account settings. Follow these steps exactly:
- Open the Settings app on your iPhone or iPad.
- Tap your Apple ID (usually your name) at the top of the screen.
- Select Subscriptions.
- Find LiveMe in the list of active subscriptions.
- Tap LiveMe and select Cancel Subscription.
- Confirm the cancellation. Apple will ask you to confirm that you want to cancel; select Confirm.
- Take a screenshot of the confirmation screen showing the cancellation date.
Apple will immediately stop any future charges. Your subscription remains active until the end of your current billing cycle, but no renewal charge will occur. This is your legal right under the Consumer Act.
Cancel LiveMe on android (Google play)
If you subscribed via Google Play, cancel your subscription through your Google account:
- Open the Google Play Store app on your Android device.
- Tap your profile icon (upper right corner).
- Select Payments and subscriptions.
- Tap Subscriptions.
- Find LiveMe in the list.
- Tap LiveMe and select Cancel subscription.
- Follow the prompts and confirm the cancellation.
- Take a screenshot of the confirmation showing the cancellation effective date.
Google Play processes your cancellation immediately. You will retain access to your subscription benefits until the end of your current billing period, then all access stops and no further charges apply.
What to do if you cannot find the cancellation option
If the cancellation button is missing or greyed out, your subscription may have already ended, or the app store's system may have a temporary glitch. Try these steps:
- Log out of the app store completely, wait 5 minutes, then log back in.
- Update the app store app to the latest version (Settings > Apps > [App Store Name] > Update).
- Clear the app cache (Settings > Apps > [App Store Name] > Storage > Clear Cache).
- If the issue persists, contact Apple Support (iOS) or Google Play Support (Android) directly with a screenshot showing the subscription in your account but a missing cancellation button. These teams can force-cancel on your behalf.
Timeline and what happens after you cancel
Understanding the cancellation timeline prevents you from believing you have cancelled when you actually have not yet taken effect.
Immediate actions and confirmation
When you cancel, the app store confirms your cancellation in real time on the confirmation screen. This is your proof of cancellation. You should receive a confirmation email from Apple or Google within minutes; this email is your second proof. Yafee advises you to save both the screenshot and the email.
Your subscription access during the notice period
After you cancel, you keep full access to LiveMe's premium features until your current billing cycle ends. If you are mid-cycle and cancel on day 15 of a 30-day subscription, you retain access until day 30. This is standard practice and is required by the Consumer Act-you do not lose access the moment you cancel.
When the next charge is prevented
On the day your billing cycle would normally renew, the app store does not attempt to charge your payment method. No charge occurs, and no retry attempts happen. Your account downgrades to a free tier (if available) or simply suspends access to premium features.
What to do if a charge appears after cancellation
If a charge appears on your bank or card statement after you cancelled, this is an error or a breach of your consumer rights. Document the following immediately:
- Take a screenshot of the charge from your bank or payment card statement, showing the date, amount, and merchant name.
- Take a screenshot of your app store subscription history showing the cancellation date and confirmation.
- Note the exact date you cancelled and the date the erroneous charge appeared.
Contact your bank or payment provider and report the charge as unauthorised. Request a chargeback. Simultaneously, contact Apple Support or Google Play Support and forward them your screenshots. Request an immediate refund, citing the Consumer Act of the Philippines. If neither responds within 7 days, file a DTI complaint (see the "Escalation" section below).
Refunds and recovering erroneous charges
The Consumer Act requires that you receive a refund for any charge that occurred after your cancellation date or that you did not authorise.
Request a refund directly from the app store
Apple and Google both allow you to request refunds within 48 hours of purchase for most charges. To request a refund:
For iOS (Apple): Go to your App Store app, tap your profile icon, select Purchase history, find the LiveMe charge, tap Report a problem, and select I would like a refund for this purchase. Apple processes refund requests within 48 hours.
For Android (Google Play): Go to the Google Play Store app, tap your profile icon, select Payments and subscriptions, then Subscriptions history, find the charge, tap Report a problem, and select Request a refund. Google processes refund requests within 24 to 48 hours.
If the app store refuses the refund
If Apple or Google denies your refund request, you have not exhausted your legal options. File a complaint with the DTI Consumer Protection Division. Include all screenshots, the cancellation confirmation, and the refund denial in your complaint. The DTI can compel the app store or LiveMe to refund you. Yafee has seen this approach succeed for hundreds of Philippine consumers who were initially denied by the app store.
Chargeback as a final remedy
If you do not receive a refund within 30 days of requesting it, contact your bank or payment card provider and dispute the charge as unauthorised. This triggers a chargeback, which reverses the charge and protects your account from further LiveMe billing. Your bank may charge a small chargeback fee, but you will recover the amount charged by LiveMe.
Common mistakes that prevent successful cancellation
You are taking the right steps by researching this process, because many users make avoidable mistakes that leave them still paying. Here are the traps to avoid:
Mistake 1: trying to cancel inside the LiveMe app itself
The LiveMe app has no cancellation button. Many users search for "Cancel subscription" within the app, find nothing, and then assume they cannot cancel. This is false. You must cancel in the app store (Apple or Google), not in LiveMe itself. Yafee cannot overstate this: if you do not cancel in the app store, you are not cancelling your subscription, no matter what the LiveMe app says or does not say.
Mistake 2: uninstalling the app without cancelling the subscription
Deleting the LiveMe app does not cancel your subscription. Uninstalling an app simply removes it from your phone; your subscription continues and charges automatically. You must explicitly cancel the subscription in the app store before uninstalling.
Mistake 3: not taking a screenshot of the cancellation confirmation
If a dispute arises, your screenshot is your proof that you cancelled. Without it, LiveMe or the app store can claim you never attempted to cancel. Always photograph or save the confirmation screen immediately after you tap "Cancel subscription" and confirm it.
Mistake 4: assuming your subscription has ended because access stopped
If you lose access to premium features, this does not necessarily mean your subscription has cancelled. The company may have temporarily suspended your account due to a payment issue or system error. Check your app store subscription history to confirm the cancellation was processed. Do not assume silence means cancellation.
Mistake 5: contacting LiveMe support instead of the app store
LiveMe's support team cannot cancel your subscription because the billing is handled by Apple or Google, not by LiveMe. If you contact LiveMe and ask them to cancel, they will tell you to go to the app store. You are wasting time. Go directly to the app store and cancel there. Yafee recommends contacting LiveMe support only if you need to dispute charges or if the app store denies your cancellation for technical reasons.
Comparison of payment and cancellation methods
LiveMe subscriptions are processed only through the app stores. There is no direct billing or alternative payment method. This table summarises your cancellation options:
| Payment method | Device type | Where you cancel | Time to process | Recommended |
|---|---|---|---|---|
| Apple ID credit card | iPhone / iPad | Settings > Apple ID > Subscriptions > LiveMe | Immediate | Yes |
| Google Play credit card | Android phone / tablet | Google Play Store > Profile > Subscriptions > LiveMe | Immediate | Yes |
| Any method (refund request) | Any device | App store purchase history > Report a problem | 24 to 48 hours | Only if cancellation fails |
| Any method (chargeback) | Any device | Your bank or payment provider | 5 to 10 business days | Only as final resort |
| Any method (DTI complaint) | Any device | Department of Trade and Industry | 14 to 30 days | Only if app store and bank refuse |
| Any method (LiveMe support) | Any device | LiveMe app > Help or contact form | 3 to 7 days (or never) | Not recommended |
What to do if LiveMe refuses to cancel or continues charging
If you have cancelled in the app store and LiveMe still charges you, or if the company claims you cannot cancel, you have legal remedies under the Consumer Act of the Philippines.
Step 1: document everything and demand a response
Compile all evidence of your cancellation attempt and any erroneous charges. Send a formal email to LiveMe's support team (through the app's help contact or via the company's registered office) and state clearly: "I cancelled my subscription on [date]. I have attached a screenshot of the cancellation confirmation. If you continue charging my account, I will file a complaint with the Department of Trade and Industry under the Consumer Act of the Philippines (Republic Act No. 7394)." Request a written confirmation that your cancellation has been processed and no further charges will occur. Set a deadline of 7 days for a response.
Step 2: contact your bank or payment provider
If a charge appears after your cancellation date, immediately notify your bank or payment card provider and report it as an unauthorised charge. Your bank can freeze the charge and issue a temporary credit while they investigate. This action protects your account and creates an official record.
Step 3: file a complaint with the department of trade and industry
If LiveMe does not respond within 7 days or continues to charge you, file a formal complaint with the DTI Consumer Protection Division. You can file online at dti.gov.ph or visit your nearest DTI office in person. Your complaint should include:
- Screenshots of the cancellation confirmation.
- Screenshots of your app store subscription history showing you cancelled.
- Bank or payment card statements showing the erroneous charge.
- Copies of any emails or messages you sent to LiveMe requesting cancellation.
- Proof that LiveMe failed to respond or refused to cancel.
- Your request for a full refund of all charges incurred after your cancellation date.
The DTI will investigate LiveMe and can compel the company to refund you and cease billing you. Yafee has documented successful DTI cases where consumers recovered hundreds of pesos in unwanted charges. The process takes 14 to 30 days, but it works.
Your pricing reference and subscription tiers
Understanding exactly what you are paying for helps you decide whether to keep or cancel your subscription. Here is the full breakdown of LiveMe's Philippine pricing:
| Subscription tier | Billing cycle | Price (PHP) | Monthly cost equivalent | Features |
|---|---|---|---|---|
| LiveMe Gold Subscription | Monthly | PHP 155.00 | PHP 155.00 | Basic premium features |
| Me+ Membership | Monthly | PHP 1,290.00 | PHP 1,290.00 | Premium content, custom avatar, hexagon frame |
| Me+ Gold Premium Membership | Monthly | PHP 1,800.00 | PHP 1,800.00 | All Me+ features plus NFT-powered avatar and priority support |
| Me+ Membership | Quarterly (3 months) | PHP 3,600.00 | PHP 1,200.00 | Premium content, custom avatar, hexagon frame |
| Me+ Gold Premium Membership | Quarterly (3 months) | PHP 5,400.00 | PHP 1,800.00 | All Me+ features plus NFT-powered avatar and priority support |
| Free tier | Unlimited | Free | Free | Basic streaming and social features |
Quarterly subscriptions offer a small per-month saving, but they tie you to a longer commitment. If you are uncertain whether you will use LiveMe long-term, the monthly tier is safer because you can cancel with only 30 days' notice.
Key takeaways and your action checklist
Cancelling LiveMe requires you to take action in the correct location: the app store, not the LiveMe app. Yafee has compiled this checklist to ensure you complete every step correctly and protect yourself from future charges.
- Identify your device type: Are you subscribed on iPhone, iPad, or Android? Your device determines where you cancel.
- Go to the app store (not the LiveMe app): Open Settings (iPhone) or the Google Play Store (Android) and navigate to your subscriptions.
- Find LiveMe and select Cancel Subscription: Follow the prompts and confirm the cancellation in real time.
- Take a screenshot of the confirmation: Photograph the screen showing the cancellation date and time. Do this before you close the screen.
- Save the confirmation email: Apple or Google will email you a cancellation confirmation within minutes. Save this email permanently.
- Check your app store subscription history one week later: Verify that your subscription still shows as cancelled. Do not assume silence means the cancellation took effect.
- Monitor your bank or payment card statement: Watch for any charge from LiveMe in the days following your cancellation date. If a charge appears, contact your bank immediately.
- Keep all documentation: Save screenshots, emails, and bank statements for at least 90 days. This evidence protects you if a dispute arises.
- If you are charged after cancellation, file a DTI complaint: Contact the Department of Trade and Industry with all documentation and request a full refund under the Consumer Act of the Philippines.
Why users stay, why they leave, and how yafee helps
LiveMe remains popular among Filipino users because the free tier offers basic streaming and social features at no cost. Users who subscribe typically do so for exclusive avatars, premium content, and community status. However, many subscribers cancel because:
- They stopped using the app but forgot they were subscribed and suddenly faced unexpected charges.
- The automatic renewal was not clearly disclosed at the point of purchase, causing frustration when the charge appeared.
- The cancellation process is difficult to find, leading users to believe they cannot cancel at all.
- Premium features do not deliver the value they expected, making the subscription feel like a waste of money.
Yafee exists to cut through confusion and give you clear, legally grounded guidance on cancelling any subscription. Our resources walk you through the exact steps, cite the laws that protect you, and show you how to recover money if a company refuses to honour your cancellation request. Whether you are dealing with LiveMe, app store billing, or any other subscription service, Yafee provides the framework and the procedures you need to regain control.
Contact information and escalation
If you need to escalate your complaint beyond the app store, contact the following authorities:
Department of trade and industry (DTI) consumer protection division
Online complaint filing: www.dti.gov.ph
Mailing address: DTI National Capital Region, 385 Sen. Gil Puyat Avenue, Makati, Metro Manila 1200, Philippines
Telephone: +63 2 8721 7000 (extension for Consumer Protection)
Email: [email protected]
LiveMe corporate contact (Hong kong LiveMe corporation limited)
LiveMe's terms of service specify that the service is operated by Hong Kong LiveMe Corporation Limited. Direct correspondence regarding subscription disputes to your app store's support team first, then escalate to the DTI if the app store refuses to help.
Apple support (for iOS subscribers)
Online support: support.apple.com
Telephone (Philippines): +63 2 8753 8008
Google play support (for android subscribers)
Online support: support.google.com/googleplay
Telephone (Philippines): +63 2 8888 0000
Yafee has helped thousands of consumers in the Philippines cancel unwanted subscriptions, recover erroneous charges, and understand their rights under the Consumer Act. Your cancellation is legally protected-follow the steps in this guide, keep your documentation, and escalate to the DTI if the app store or LiveMe refuses to cooperate. You are entitled to cancel, and you are entitled to a refund if you are charged after you cancel. Take action today and regain control of your subscription.