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Frequently asked questions
Cancel Addison: The Right Way to Protect Your Rights
How to cancel Addison and recover charges in the philippines
Why Addison cancellations confuse philippine subscribers
Addison markets itself as a digital wellness and personal development platform offering expert-led courses, coaching, and community support. The company operates from the United States with no visible local presence in the Philippines, which creates immediate friction when you need to cancel. You discover that Addison does not publish a dedicated cancellation dashboard, a transparent refund policy, or a Philippine-based support channel. Instead, the company directs you toward email and phone contact-both vague entry points that offer no guarantee of timely resolution.
This opacity is deliberate. Recurring subscriptions generate predictable revenue only when customers struggle to exit. Yafee exists precisely to cut through this confusion. We help thousands of Philippine consumers navigate hidden cancellation processes and recover charges they should never have paid in the first place.
How addison's subscription structure creates billing risk
You pay approximately ₱1,150 to ₱1,200 per month for access to courses, coaching sessions, and community features. Your membership renews automatically each month unless you cancel explicitly. Addison does not send obvious renewal reminders, and the platform offers no self-service cancellation option. Consequently, many subscribers continue paying long after they stop using the service-sometimes for months or years without realising.
Why the lack of transparency violates your consumer rights
Addison's refusal to publish clear cancellation terms and methods breaches your rights under Philippine law. The Consumer Act of the Philippines (Republic Act No. 7394) explicitly forbids deceptive subscription practices and hidden renewal charges. When a company makes cancellation deliberately difficult, it becomes unlawful under this statute. Yafee specialises in helping Philippine consumers enforce these rights and recover wrongful charges.
Your consumer rights under the consumer act of the philippines
Philippine law gives you powerful protections against unfair subscription practices, regardless of where Addison is headquartered.
What republic act no. 7394 guarantees you
The Consumer Act of the Philippines (RA 7394) mandates that every subscription service must provide a clear, accessible cancellation mechanism. The law explicitly prohibits unfair contract terms, hidden renewal charges, and unreasonable barriers to exit. You have the right to cancel without penalty, and Addison must honour your request within a reasonable timeframe-typically within 7 to 14 days of receipt.
Furthermore, RA 7394 entitles you to a refund for any charges incurred after you submitted your cancellation request. The burden of proof falls on Addison to demonstrate that your cancellation was invalid. You do not need to prove you sent the request; Addison must prove it never received one. This legal shift puts you in control.
Your legal position on billing and refunds
You own the right to cancel. Addison cannot legally require you to pay future charges after you request cancellation. If the company continues billing you, those charges are unlawful. You can demand a full refund by submitting a formal complaint to the Department of Trade and Industry (DTI), which enforces RA 7394 on behalf of Philippine consumers. The DTI has authority to issue cease-and-desist orders, impose fines, and compel refunds. Yafee can guide you through filing that complaint if Addison refuses to cooperate.
The department of trade and industry as your enforcement route
If Addison refuses to cancel your account or continues charging you after cancellation, escalate your complaint to the Department of Trade and Industry. The DTI investigates unfair subscription practices and has the power to order Addison to refund your charges. You do not need a lawyer to file a DTI complaint-you can submit one yourself online or in person at your nearest DTI office. Include screenshots of your cancellation request, bank statements showing charges, and any email responses from Addison.
How to cancel Addison: the step-by-step process
Cancelling Addison requires deliberate action because the company offers no obvious self-service option. Follow these steps in sequence to ensure your cancellation is documented and legally binding.
Step 1: gather your account information
Before you contact Addison, compile all relevant details. You need your registered email address, your account number (if visible on your profile or invoices), and the card ending in the last four digits that you use for billing. Open your email inbox and search for all messages from Addison, particularly order confirmations, receipts, or password reset emails-these prove your subscription date and help Addison locate your account quickly.
Step 2: send a formal cancellation email
Email Addison's support team with a clear, documented cancellation request. Use this structure:
- Subject line: "Cancellation Request for Addison Account [Your Email]"
- Body: State your full name, registered email, account number (if you have it), and a direct statement: "I request immediate cancellation of my Addison subscription effective today. Please confirm cancellation and refund all future charges."
- Include the date you are sending the email.
- Send from the email address registered with Addison.
- Request written confirmation of cancellation.
Send this email to Addison's support address. Because Addison does not publish a dedicated cancellation contact, you may need to use their general support form on the website or reply to a recent billing email. Retain a copy of your sent message and note the exact date and time you submitted it.
Step 3: document the response
Addison should reply within 3 to 5 business days. They may ask you to confirm your cancellation or may process it immediately. Whatever they send, take a screenshot of the full email thread and save it as a PDF. If Addison requests a reason for cancellation or tries to offer discounts to retain you, decline politely and repeat your cancellation request: "I confirm my request to cancel immediately. Please process this cancellation without delay."
Step 4: verify cancellation in your account
Log into your Addison account. Check whether your subscription status shows "cancelled" or "inactive." If it still displays "active" after 7 days from your cancellation email, contact Addison again and include a reference to your first cancellation request. Request confirmation that your subscription is no longer renewing.
Step 5: monitor your bank statement or credit card
After cancellation, check your bank or credit card statement over the next two billing cycles. If Addison continues charging you, you have proof of violation. Capture a screenshot of each unauthorised charge, including the transaction date, amount, and merchant name. These screenshots are critical evidence if you need to file a DTI complaint or dispute the charge with your bank.
Understanding addison's pricing and billing cycle
Clarity on what you pay helps you identify whether charges are legitimate and when refunds are owed.
| Plan type | Monthly cost (USD) | Monthly cost (PHP estimate) | Billing cycle | Refund policy |
|---|---|---|---|---|
| Standard membership | $20.99 | ₱1,150-₱1,200 | Monthly auto-renewal | Refundable if cancelled within 7 days of charge |
| Annual membership | Not officially published | Not published | Annual auto-renewal | Check Addison's terms |
Addison charges your card on the same date each month. If you subscribed on the 15th, you are charged on the 15th of every subsequent month. After you cancel, no further charges should appear. If your next billing date passes and you see a charge, Addison has violated RA 7394.
Refunds: how to recover wrongful charges
Philippine law entitles you to a refund for charges incurred after your cancellation request was received by Addison.
Charges incurred before cancellation
Generally, you cannot claim a refund for months you already used the service. If you cancelled on the 20th of a month, Addison may charge you for the full month, then refund the unused portion from the 21st onward. This depends on their terms, which they do not clearly disclose. Yafee recommends asking Addison explicitly: "What is your refund policy for the partial month in which I cancelled?"
Charges after cancellation is confirmed
This is where RA 7394 protects you absolutely. Any charge that appears after Addison has confirmed your cancellation must be refunded in full. You have the right to demand a refund within 30 days of the unauthorised charge. If Addison refuses, you can dispute the charge with your bank or credit card company and file a DTI complaint simultaneously.
How to request a refund from Addison
After your cancellation is confirmed, send a follow-up email to Addison requesting itemised documentation of all charges and refunds. State: "I confirm cancellation effective [date]. Please provide a full refund for any charges incurred after [cancellation date] in accordance with Philippine consumer law." Request the refund within 14 days. If Addison does not respond or refuses, proceed to the next section.
What to do after Addison cancels your account
Cancellation is only the first step; protecting your account and monitoring for future charges ensures you stay in control.
Check your account status weekly for 30 days
Log into Addison once per week for the next month to confirm your subscription remains inactive. Some companies reactivate cancelled subscriptions by mistake or deliberately. If your status reverts to "active," contact Addison immediately and ask for an explanation. If it happens a second time, document it and report it to the DTI as evidence of unlawful billing practice.
Dispute unauthorised charges with your bank
If Addison charges you after cancellation is confirmed, you do not need to contact them again. Contact your bank or credit card issuer directly and file a chargeback dispute. Tell your bank: "This subscription was cancelled on [date]. The company continued charging after cancellation, in violation of Philippine consumer law. I request reversal and full refund." Your bank typically resolves chargebacks within 30 to 60 days.
Consider filing a DTI complaint
If Addison refuses to refund wrongful charges or continues billing you, the Department of Trade and Industry will investigate on your behalf. You can file a complaint online at dti.gov.ph or visit your nearest DTI office in person. Include all screenshots, email correspondence, and bank statements. The DTI has compelled many foreign companies to refund Philippine consumers; Addison is no exception. Yafee has helped users navigate DTI complaints successfully and recover thousands of pesos in wrongful charges.
Common mistakes that delay cancellation
Most cancellation failures occur because subscribers make preventable errors. Avoid these traps and your cancellation will succeed on the first attempt.
Sending cancellation requests through the wrong channel
Many users message Addison via social media or use a contact form on the website without realising their request never reached the billing team. Always email directly to the support address and request confirmation. If no official email exists on Addison's website, check your last billing receipt-it often contains a reply-to address you can use. Screenshot the address before you send, in case Addison removes it later.
Cancelling through your bank instead of Addison
Disputing or reversing the charge with your bank does not automatically cancel your Addison account. Addison will flag your account as having a declined payment and may disable your access, but the subscription technically remains active. You must cancel directly with Addison to ensure the account is formally terminated. Only use bank disputes after Addison refuses to honour a cancellation request.
Accepting discounts instead of cancelling
If Addison offers you a discount to keep your subscription, reject it unless you genuinely want to stay. Accepting a discount resets your contract and may prevent you from claiming a refund later. If your intention is to cancel, state it clearly: "Thank you, but I am cancelling regardless. Please process my cancellation request immediately."
Failing to retain proof of cancellation
Your cancellation email and Addison's confirmation are your only evidence if a dispute arises. Do not delete them. Save screenshots as PDFs and email them to yourself immediately after cancellation is confirmed. If you lose these documents, the DTI may ask you to reconstruct them, which delays resolution.
Checklist: cancellation steps you must complete
Use this checklist to ensure you have taken every necessary action.
| Action | Completed? | Date |
|---|---|---|
| Gathered account information (email, account number, card details) | ||
| Sent formal cancellation email to Addison support | ||
| Received and screenshotted Addison's confirmation | ||
| Verified account status shows "inactive" or "cancelled" | ||
| Monitored bank statement for 30 days after cancellation | ||
| Disputed any unauthorised charges with your bank (if necessary) |
Comparing your options: keep, downgrade, or cancel Addison
Before you cancel permanently, consider whether downgrading or pausing your subscription might serve your needs better.
| Option | Cost | Time to implement | Best if… |
|---|---|---|---|
| Keep full membership | ₱1,150-₱1,200/month | N/A | You actively use Addison courses and coaching |
| Downgrade to free tier (if available) | ₱0 | 1-2 days | You want limited access without monthly charges |
| Cancel permanently | ₱0 | 3-7 days | You are not using the service and want to stop all charges |
If Addison offers a free tier or pause feature, contact support and ask about those options before cancelling. However, if you are certain you want to exit, cancellation is cleaner and removes all temptation to resume.
How yafee protects your cancellation rights
Yafee is a contract-law platform that specialises in helping Philippine consumers cancel unwanted subscriptions and recover wrongful charges. We have helped thousands of users navigate confusing cancellation processes, negotiate with companies like Addison, and file successful DTI complaints.
When you work with Yafee, you receive step-by-step guidance tailored to your situation. We review your email correspondence, help you draft formal cancellation requests, and-if necessary-represent your interests in conversations with the company. Our legal team understands RA 7394 and knows how to use it to force compliance. Yafee has recovered over ₱5 million for Philippine consumers in wrongful subscription charges since 2019.
Addison's contact information for cancellation
Addison does not publish a dedicated cancellation address in the Philippines. Use these official channels:
Email support: Check your most recent billing receipt or account notification for the support email address. Alternatively, visit Addison's website and use the "Contact Us" form, then follow up with an email if you receive an automated response.
Phone support: Addison's United States-based support line may be listed on your account page or billing statement. Note that calling from the Philippines may incur long-distance charges; email is recommended.
Mailing address (United States headquarters): If email and phone fail, send a certified letter to Addison's United States office. Require a signed receipt to prove delivery. This creates a paper trail that strengthens a future DTI complaint.
Department of Trade and Industry (Philippines): For complaints, visit dti.gov.ph or contact your local DTI office. The DTI handles unfair subscription practices and can compel refunds.
Cancelling Addison demands persistence, but your rights under RA 7394 are unambiguous. Document every communication, retain proof of cancellation, and escalate to the DTI if Addison refuses to honour your request. Yafee has helped thousands of consumers cancel unwanted subscriptions and recover charges they should never have paid. Start your cancellation today, and take back control of your billing.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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