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Cancel Yourselfirst: The Right Way
How to cancel Yourselfirst in the philippines and protect your billing
Understanding Yourselfirst and why cancellation matters
Yourselfirst is a digital wellness subscription service that delivers personalized self-care content and guidance focused on mental and physical well-being. If you are subscribed in the Philippines, you pay approximately ₱1,500 per month for access to personalized digital wellness resources. The core problem is that Yourselfirst does not publish transparent information about its cancellation process, billing cycle, or company headquarters on its main website, which leaves Filipino users confused about how to stop recurring charges.
Lack of transparency benefits the company, not you. When a service obscures cancellation instructions, charges continue by default. That is why Yafee has created this guide: to help you navigate these gaps and take control of your subscription before the next billing cycle.
Why filipino users struggle to cancel Yourselfirst
Yourselfirst operates as a web-based service with no visible Philippines-specific support channels, no published phone number, and no live chat option. The only confirmed contact method is email: [email protected]. The cancellation instructions exist on a third-party help platform (Zendesk), not on Yourselfirst's own website, which means most users never discover them.
Public complaints from users highlight two recurring issues: the cancellation button is difficult to locate within the account dashboard, and billing continues after users believe they have already cancelled. Both problems are preventable if you follow the correct steps and document your cancellation request.
What you are paying for
Yourselfirst charges a monthly recurring subscription for access to wellness tools and personalized content. You are not buying a one-time product; you are paying for ongoing digital access. Every month, the charge renews automatically unless you cancel before your next billing date. The company does not publish clear information about free trial periods, contract minimums, or renewal notifications, so you must assume the subscription renews every 30 days.
Your consumer rights in the philippines
Philippine consumer law provides specific protections for subscription services and cancellation rights.
What the consumer act of the philippines guarantees you
The Consumer Act of the Philippines (Republic Act No. 7394) protects your right to cancel services and receive refunds under certain conditions. The law requires that merchants provide clear terms about billing, allow you to cancel without unreasonable obstacles, and refund your money if the service fails to deliver as promised or if you cancel within the specified period.
If Yourselfirst continues to charge you after you request cancellation, or if the company refuses to process your cancellation request, you have the right to file a complaint with the Department of Trade and Industry (DTI). You can also pursue a chargeback through your payment provider. Yafee recommends documenting every cancellation attempt and email response, because this evidence strengthens your position if you need to escalate the dispute.
Your legal position
Under the Consumer Act of the Philippines, you have the right to: (1) receive clear, written cancellation terms before you subscribe; (2) cancel your subscription by making a simple request to the merchant; (3) receive a refund if the company continues billing after you cancel; and (4) file a complaint with the DTI if the merchant refuses to honour your cancellation request. The DTI's consumer complaint hotline is available at 1-386 (landline nationwide), and you can file online at www.dti.gov.ph.
How to enforce your rights when Yourselfirst resists
If the company ignores your cancellation request or continues billing, send a formal demand letter citing the Consumer Act of the Philippines. Reference the specific dates you requested cancellation and the unwanted charges that followed. Your credit card company or digital wallet provider (GCash, Maya, PayMaya) can also reverse unauthorized charges through a chargeback process. In most cases, a formal letter citing Philippine consumer law motivates companies to respond within 48 hours. Keep the letter's timestamp and send it via email with read receipt enabled.
Cancellation methods for Yourselfirst
Yourselfirst provides multiple ways to cancel, but each method has different levels of clarity and response time.
Web app cancellation (fastest method)
The most straightforward way to cancel is through your Yourselfirst account dashboard. This method provides immediate confirmation and should process within your current billing cycle. Follow these steps exactly:
- Open the Yourselfirst web app and log in with your email and password
- Navigate to your Profile section (usually located in the top-right menu or account dropdown)
- Select Account Settings or Account Management
- Locate the Manage Plans or Subscriptions section
- Click Cancel Subscription or similar button next to your active plan
- Complete any required confirmation screens or surveys
- Screenshot the final confirmation screen immediately
- Save the confirmation email that Yourselfirst should send to your registered email address
The web app method is fastest because you receive instant on-screen confirmation. However, users report that the cancellation button is sometimes hidden or labelled unclearly. If you cannot locate the Manage Plans section after checking all account menus, use the email method instead.
Email cancellation (most documented method)
If the web app method fails or you want written confirmation, email Yourselfirst directly. This method creates a paper trail and is legally stronger if you later need to dispute continued charges:
- Open your email and create a new message to [email protected]
- Use the subject line: "Cancellation Request - [Your Full Name] - [Your Account Email]"
- In the message body, include the following information:
- Your full name exactly as it appears on your account
- The email address associated with your Yourselfirst account
- Your account ID or phone number (if available)
- The date you are requesting cancellation (use today's date)
- A clear statement: "I request immediate cancellation of my Yourselfirst subscription effective today"
- Ask for written confirmation of cancellation in their reply
- Enable read receipt on your email so you have proof that Yourselfirst received your request
- Send the email and save a copy in your records
- Wait for a response, which should arrive within 24-48 hours
- If you do not receive confirmation within 48 hours, send a follow-up email referencing your original request with the date and time
Email cancellation takes longer but gives you documented proof. If Yourselfirst later claims they never received your cancellation request, your email with read receipt is legal evidence. Yafee recommends always using this method if you suspect the company may resist your cancellation.
Registered mail cancellation (strongest legal evidence)
If Yourselfirst continues charging after your email request, send a formal cancellation notice via registered mail. This method is slower but creates the strongest legal record:
- Contact the DTI or search online for Yourselfirst's registered business address in the Philippines
- Type or handwrite a formal cancellation letter including:
- Your full name and address
- Your account email and account ID
- The date of your cancellation request
- A reference to your previous email cancellation request (if applicable) with the date sent
- A clear statement that you cancel effective immediately
- Your request for a written confirmation of cancellation
- Reference to the Consumer Act of the Philippines as your legal basis
- Go to your nearest Philippine Post Office or private courier (LBC, JNT, DHL)
- Send the letter as registered mail with proof of delivery
- Keep the postal receipt showing the registered mail tracking number
- Monitor your email for a response within 7-10 business days
Registered mail is the slowest method but provides unquestionable proof of delivery. If you later file a complaint with the DTI or pursue a chargeback, this postal receipt demonstrates that Yourselfirst received your cancellation request.
What to do after you cancel Yourselfirst
Cancellation is not complete until you verify that billing has actually stopped.
Monitor your next billing date
After you submit your cancellation request, mark your calendar with your next scheduled billing date. Check your bank account, credit card statement, or digital wallet (GCash, Maya) on that date to confirm that Yourselfirst does not charge you. Most cancellations take effect immediately, but some services process cancellations at the end of the current billing cycle. If a charge appears after your cancellation request, you have grounds to dispute it.
Keep your cancellation evidence
Store all cancellation documentation in a dedicated folder for at least 12 months. This includes: the screenshot of your web app cancellation confirmation, the cancellation email you sent and Yourselfirst's reply, the postal receipt if you used registered mail, and any transaction receipts showing the final charge. If Yourselfirst charges you incorrectly after cancellation, this documentation allows you to file a chargeback or DTI complaint with strong evidence.
Check your billing subscriptions regularly
Many users forget they have active subscriptions until months later. After you cancel Yourselfirst, periodically review your bank account and digital wallet transaction history to ensure no unexpected charges appear. If you notice a charge, request a refund within 30 days of the transaction.
Refund eligibility and recovery
Your refund rights depend on when you cancel and whether you qualify for consumer protections.
Refunds for charges after cancellation
If Yourselfirst charges you after you have submitted a valid cancellation request, you are entitled to a refund under the Consumer Act of the Philippines. Contact the company first and request a refund in writing, referencing the date of your cancellation request. If the company refuses, file a chargeback through your payment provider (your bank, credit card company, or GCash/Maya) within 30-60 days of the unwanted charge.
Refunds for unused service within the billing cycle
Philippine consumer law does not always guarantee a refund if you cancel mid-cycle, unless the service terms explicitly state otherwise or the company fails to deliver the promised service. However, Yafee recommends requesting a prorated refund anyway. If you paid for a full month and cancelled after only 10 days, ask the company for a refund covering the unused 20 days. Many companies grant this as a goodwill gesture, and you can always escalate to the DTI if they refuse.
How to claim a refund if Yourselfirst refuses
If Yourselfirst refuses to refund an unauthorized charge, use your payment provider's dispute process:
- Log into your bank account or credit card online portal
- Locate the transaction history or statement section
- Find the Yourselfirst charge you want to dispute
- Select Dispute Transaction, Report Unauthorized Charge, or similar option
- Upload your cancellation documentation (email confirmation, web app screenshot, or postal receipt)
- Describe the dispute clearly: "I cancelled my subscription on [date] but was charged on [date] after cancellation"
- Submit the dispute and wait for your bank or card provider to investigate (typically 7-14 business days)
- If the bank approves your claim, the refund will be credited to your account
For GCash, Maya, or other digital wallets, open the app, locate the transaction, select Report Issue, and follow the same process. Yafee's experience shows that payment providers approve chargeback disputes if you provide dated cancellation evidence.
Pricing and billing summary
Understanding what you are paying helps you assess whether the service is worth keeping.
| Billing detail | Amount | Notes |
|---|---|---|
| Monthly subscription | ₱1,500 | Approximate standard rate; may vary by plan |
| Billing cycle | Every 30 days | Automatic renewal unless cancelled |
| Free trial period | Not clearly published | Verify during signup or contact support |
| Refund policy | Not transparent | Governed by Consumer Act of the Philippines |
| Annual cost (if not cancelled) | ₱18,000 | 12 months at ₱1,500/month |
| Payment methods accepted | Card, GCash, Maya (assumed) | Confirm at checkout |
Common mistakes to avoid when cancelling
Cancellation is straightforward if you avoid these traps-and you are not alone if you have made one of them.
Mistake 1: relying only on a web app cancellation without written confirmation
The web app cancellation method is fastest, but it provides no paper trail. If Yourselfirst's system fails to process your cancellation, or if the company claims they never received your request, you have no evidence. Always follow up a web app cancellation with an email to [email protected] confirming the date and time you cancelled via the dashboard. This creates a backup record.
Mistake 2: not monitoring your bank account after cancellation
Users often assume cancellation is complete and forget to check their next billing date. If a charge appears, you have limited time to dispute it. Yafee recommends setting a phone reminder for your billing date and checking your bank account that day. If you spot an unwanted charge, contact your bank immediately to maximize your chargeback window.
Mistake 3: deleting cancellation emails or screenshots
Once you submit a cancellation request, archive the confirmation email or screenshot in a safe folder. If you delete it, you cannot prove you cancelled if the company disputes it later. Keep all cancellation evidence for at least 12 months after your final charge.
Mistake 4: not asking for written confirmation from Yourselfirst
When you email [email protected] to cancel, always ask for written confirmation in your request: "Please confirm receipt of this cancellation request and provide a cancellation confirmation email." If Yourselfirst only acknowledges your email without explicitly confirming the cancellation, send a follow-up email asking them to confirm in writing. Yafee has seen cases where companies acknowledge receipt but claim cancellation was never processed.
Mistake 5: cancelling too close to your next billing date
If your billing date is tomorrow and you cancel today, Yourselfirst may still process today's charge because the billing cycle has already started. Check your next billing date before you cancel, and try to cancel at least 2-3 days before that date. If you miss this window and get charged, you can still request a refund immediately.
Practical cancellation checklist
Use this checklist to ensure your cancellation is complete and documented.
| Task | Status | Date completed |
|---|---|---|
| Note your next billing date | ☐ Done | ___________ |
| Submit cancellation via web app (Profile > Account Settings > Manage Plans) | ☐ Done | ___________ |
| Take screenshot of cancellation confirmation | ☐ Done | ___________ |
| Send confirmation email to [email protected] | ☐ Done | ___________ |
| Save cancellation email and any replies from Yourselfirst | ☐ Done | ___________ |
| Check bank account on next billing date to confirm no charge | ☐ Done | ___________ |
Comparing Yourselfirst with alternative wellness services
If you are considering cancellation because you are unhappy with the service, you may want to compare it with other options.
| Service | Monthly cost | Cancellation ease | Philippines support |
|---|---|---|---|
| Yourselfirst | ₱1,500 | Web app or email | Email only |
| Calm | ₱840 | App settings menu | No |
| Headspace | ₱999 | App settings menu | No |
| Aura | ₱750 | App or email | No |
| Meditopia | ₱799 | App settings menu | No |
| Free alternatives (YouTube, Spotify playlists) | Free or ₱99-₱299 music subscription | N/A | Yes (Philippines-based apps) |
Yourselfirst company contact information and address
If you need to contact Yourselfirst for cancellation or other issues, use the following details.
Email address
Send all cancellation requests and disputes to: [email protected]. Expected response time is 24-48 hours for email inquiries. Include your full name, account email, and account ID in every message.
Mailing address
Yourselfirst does not publish a physical mailing address on its main website. If you need to send registered mail, contact the DTI's consumer hotline at 1-386 to request Yourselfirst's registered business address in the Philippines. Alternatively, search the Bureau of Internal Revenue (BIR) online registry using the company name to locate its official address.
Escalation routes
If Yourselfirst does not respond to your cancellation request within 48 hours, or if you believe the company has violated the Consumer Act of the Philippines, escalate your complaint to:
- Department of Trade and Industry (DTI): Consumer Hotline 1-386 or online complaint at www.dti.gov.ph
- Your payment provider's dispute department: File a chargeback within 30-60 days of the unauthorized charge
- Bangko Sentral ng Pilipinas (BSP): If your dispute involves a financial institution or regulated payment service
Why yafee can help you stay protected
Cancelling Yourselfirst should be straightforward, but the company's lack of transparency creates unnecessary complexity. Yafee has helped thousands of consumers cancel digital wellness subscriptions safely and recover unauthorized charges by providing clear, legally grounded cancellation steps and documentation strategies. Whether you are cancelling due to cost, lack of engagement, or poor service quality, follow the methods outlined in this guide and keep your evidence archived. If Yourselfirst resists your cancellation request, you have powerful legal remedies under the Consumer Act of the Philippines. Start with the web app method or email cancellation today, and monitor your next billing date to confirm the charge stops.