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Frequently asked questions
Cancel Your Keto Diet: The Right Way
How to cancel your Keto Diet subscription before your next charge in the philippines
What you need to know about Your Keto Diet
Your Keto Diet is a paid subscription service available through the Philippine App Store that delivers meal plans, recipes, macro tracking, and ongoing diet support. If you enrolled expecting simple cancellation, you are not alone in finding the process opaque or deliberately difficult. At Yafee, we have guided thousands of consumers through subscription cancellations across health and wellness apps, so we will walk you through what you are actually paying for and how to stop payments before the next billing cycle charges your account.
Understanding the service and your billing relationship
Your Keto Diet operates as a recurring subscription tied to Apple's App Store infrastructure. The app carries ID 1448486093 on the Philippine App Store, and the company maintains support channels through support.yourketo.diet. Your billing relationship may run through Apple's payment system, the app's own processor, or both, and identifying which platform holds your subscription is the first critical step to cancellation.
The product you are paying for is the Keto Manager PRO Subscription, which includes access to over 5,000 keto recipes, unlimited food tracking, a macro calculator, and dietary guidance tools. Each month or year, your payment renews automatically unless you actively intervene. The moment you decide these features no longer serve your needs, your money continues flowing out of your account with zero benefit to you.
Pricing breakdown and renewal cycles in the philippines
Your Keto Diet charges according to two primary tiers. The monthly subscription costs USD 4.99, which converts to approximately PHP 282 at current exchange rates. The annual plan costs USD 29.99, equivalent to roughly PHP 1,694. The annual option appears cheaper per month, but it commits a larger single charge and exposes you to the risk of overpaying if you forget to cancel before the renewal date arrives.
The service operates on automatic renewal. Your charge recurs on the same date each billing period unless you cancel. Philippine customers face limited support infrastructure: no dedicated Philippines phone line, no GCash or Maya integration, and no advertised live chat. All support requests route through the help center with no published support hours, which makes proactive cancellation even more important.
Your legal position under philippine consumer law
What the consumer act of the philippines protects you
Your cancellation rights in the Philippines are grounded in the Consumer Act of the Philippines (Republic Act No. 7394). This law mandates that subscription services must provide clear cancellation terms at the point of enrollment, honour cancellation requests without unreasonable delay, and issue refunds for unused portions of prepaid fees. Under this framework, Your Keto Diet cannot withhold cancellation or charge penalty fees simply because you change your mind.
Furthermore, the Consumer Act requires that billing disclosures be transparent and in plain language. If Your Keto Diet's terms obscure cancellation mechanics or bury the process behind multiple app menus, you retain the right to cancel regardless of how the company presents the procedure. Your decision to stop using the service is sufficient grounds; the company cannot compel continued payment.
Enforcement and dispute escalation
If Your Keto Diet refuses to cancel your subscription or continues charging after you request cancellation, the Department of Trade and Industry (DTI) Enforcement Bureau handles consumer complaints in the Philippines. You may file a formal complaint if the company fails to honour your cancellation within 14 days of your request. Yafee recommends documenting every cancellation attempt, including screenshots of your request, the app interface, and any confirmation messages.
Should the company dispute your claim, the DTI can compel the business to produce evidence that you authorised continued charges. This protection applies equally to all Philippine consumers, regardless of whether you paid through a Philippine bank account, Apple's international system, or a credit card linked to a foreign address.
How to cancel Your Keto Diet step by step
Step one: locate your subscription inside the app
- Open the Your Keto Diet app on your device (iOS or Android).
- Tap the menu icon (three horizontal lines or a gear icon, typically in the bottom right or top left corner).
- Look for "Account", "Settings", "Subscription", or "Billing" - the exact label varies by app version.
- Select "Manage Subscription" or "View Subscription Status".
- Take a screenshot of this screen showing your active subscription, renewal date, and price. This evidence protects you if the company later claims no cancellation was received.
Step two: cancel through the app if the option appears
- From the subscription management screen, locate the "Cancel Subscription" or "Unsubscribe" button.
- Tap this button. The app will typically display a retention message offering discounts or highlighting lost features.
- Confirm your cancellation when prompted. The app should display a confirmation message stating the cancellation date or the last date you retain access.
- Screenshot this confirmation. Save it to your phone, email it to yourself, or store it in cloud backup.
- Note the exact cancellation date shown on your confirmation. This is your proof of when the service ended.
Step three: cancel through apple app store if in-app cancellation fails
If the app offers no cancellation option or the button does not work, your subscription may be managed through Apple's billing system rather than the app itself. In this case, you must cancel via Apple.
- Open the App Store app on your iPhone or iPad.
- Tap your profile icon in the top right corner.
- Select "Subscriptions".
- Find "Your Keto Diet" in the list of active subscriptions.
- Tap the subscription name.
- Tap "Cancel Subscription" or "Delete Subscription" (the exact wording depends on your iOS version).
- Confirm the cancellation. Apple will display the last day you can access the service before the cancellation takes effect.
- Screenshot this confirmation and save it as proof that you cancelled through Apple's official channel.
Step four: request written confirmation from Your Keto Diet
Even after cancelling through the app or Apple, Yafee recommends sending a direct cancellation request to the company. This creates a paper trail that protects you if disputed charges appear on your account later.
- Visit support.yourketo.diet or locate the contact form within the app's help section.
- Compose an email or support ticket with this information:
- Your full name and the email address linked to your Your Keto Diet account.
- Your App Store account email (if different from the above).
- The exact date you submitted your cancellation request (today's date).
- A clear statement: "I request immediate cancellation of my Your Keto Diet subscription effective today. Please confirm cancellation in writing and cease all charges."
- Attach or reference the screenshots of your cancellation confirmation from Step 2 or 3.
- Send this request and keep the email or ticket reference number for your records.
- The company must respond within 5 business days with written confirmation that your subscription has ended.
Step five: monitor your bank account and payment method
- Check your bank statement, credit card, or Apple billing page 3 to 5 days after your cancellation date.
- Verify that no new charge for Your Keto Diet appears on or after your cancellation effective date.
- If an unexpected charge posts, contact your bank or credit card company immediately to dispute the transaction under the Consumer Act of the Philippines.
- Provide your bank with the cancellation confirmation and written request from Step 4. Your bank will then pursue a refund claim against Your Keto Diet's merchant account.
Pricing comparison and subscription tiers
| Plan option | Monthly cost | Annual cost | Cost per month (annual) | Best for |
|---|---|---|---|---|
| Monthly subscription | USD 4.99 (PHP 282) | N/A | USD 4.99 | Testing the service; cancelling within 1-3 months |
| Annual subscription | N/A | USD 29.99 (PHP 1,694) | USD 2.50 | Long-term commitment; high risk if forgotten |
| Free trial (if offered) | USD 0 (limited days) | Converts to monthly after trial | Varies | First-time users evaluating the app |
What happens after your cancellation takes effect
Access and data retention after cancellation
Once your subscription cancels, your access to premium features ends on the cancellation effective date. You lose access to the 5,000+ recipe library, macro tracking, and diet support tools. Your Keto Diet typically retains your account data (meals logged, preferences, user profile) for 30 to 90 days, though the company's privacy policy governs exact retention timelines. If you want to preserve your data, export it or screenshot your tracking history before the cancellation becomes effective.
Refund eligibility and timelines
Your refund rights depend on when you cancelled relative to your renewal date. If you cancel before your next billing date arrives, you owe nothing further and no refund is due; you simply retain access until the current billing period ends. If you cancelled after a charge posted but within 14 days of that charge, the Consumer Act of the Philippines entitles you to a refund of the most recent payment. Your Keto Diet must process this refund within 30 days of your written cancellation request.
If the company does not refund within 30 days, file a dispute with your bank (for credit card or debit card payments) or with Apple (for App Store charges). Provide your cancellation confirmation and the charged amount. Your financial institution will then investigate and recover your money from the merchant's account.
Reactivation and return policies
Some apps allow you to reactivate a cancelled subscription within a grace period (typically 30 days) without re-entering payment information. Your Keto Diet may or may not offer this; check your cancellation confirmation email for details. If you decide to use the app again after cancellation, you will need to subscribe anew and accept current terms. Yafee recommends treating a resubscription as a fresh purchase decision rather than assuming the original terms apply.
Common mistakes when cancelling Your Keto Diet
Cancellation failures are frustrating, but they are also preventable. The steps above address the most common pitfalls, so follow them carefully and you will avoid the situations that trap other consumers.
Mistake one: assuming deletion means cancellation
Deleting the Your Keto Diet app from your phone does not cancel your subscription. The service continues charging your account every month or year because the cancellation instruction never reaches Your Keto Diet's billing system. The app is simply a front-end; the billing infrastructure operates independently in Apple's or Your Keto Diet's backend. You must explicitly cancel within the app's settings or through Apple-deletion alone is insufficient.
Mistake two: relying on a single cancellation method
If you cancel through the app but the app's payment processor differs from your actual billing platform (Apple), your request might not propagate to the correct system. Yafee recommends following Steps 2, 3, and 4 together: cancel in the app, cancel through Apple if available, and send a written request to support. This redundancy ensures the cancellation reaches every relevant billing system.
Mistake three: ignoring the confirmation and assuming it worked
A cancellation confirmation screen does not guarantee the charge stops. The company might experience a system error, misfile your request, or process it after your next renewal date. Monitor your bank statement for 3 to 5 days after cancellation. If a charge appears, escalate immediately to your bank or Apple rather than waiting to see if the company resolves it on its own.
Mistake four: not documenting your cancellation
Screenshots and saved confirmation numbers are your only proof if a dispute arises. The company might deny receiving your cancellation request or claim it was incomplete. Without evidence, your bank or Apple's support team cannot compel a refund. Store every confirmation image, email, and reference number in a dedicated folder or cloud backup.
Comparison of cancellation methods
| Cancellation method | Speed | Proof of cancellation | Effectiveness | Recommended |
|---|---|---|---|---|
| In-app cancellation | Immediate | Screenshot confirmation | High (if button works) | First choice |
| Apple App Store cancellation | Immediate | Apple confirmation email | Very high | Backup option; mandatory if in-app fails |
| Email to support.yourketo.diet | 3-5 days | Support response email | Medium (depends on company response time) | Always pair with Step 2 or 3 for redundancy |
| Disputing with bank after charge | 5-10 days | Bank dispute case number | High (bank enforces refund) | Last resort if cancellation fails |
| DTI complaint (formal) | 14-30 days | DTI case reference | Very high (government enforcement) | Escalation if company refuses refund |
Why you should cancel your Keto Diet and when to keep it
Reasons to cancel
Cancel Your Keto Diet immediately if you no longer follow a ketogenic diet, prefer a different nutrition app, or no longer use the service. If the app interface confuses you, the recipes do not match your taste preferences, or the macro tracking feels clunky compared to alternatives, keeping the subscription wastes your money every single month. Similarly, if your health goals have shifted away from ketogenic eating, the subscription no longer serves your needs and cancellation frees up your budget for tools that do align with your current lifestyle.
Reasons to keep the subscription
Keep your Your Keto Diet subscription if you actively log meals, consult recipes multiple times weekly, and find the macro calculator indispensable to your diet adherence. If you are in the middle of a keto journey and the app provides structure and accountability, the cost is justified. Annual subscribers should evaluate this decision before each renewal. If you purchased an annual plan but intend to cancel within the next 12 months, the annual fee was a mistake; cancel now and switch to the monthly option if you continue using the service.
Final steps and your consumer checklist
Before you cancel: final checklist
- Open Your Keto Diet and review your account settings. Confirm the exact renewal date and amount.
- Screenshot your current subscription status showing the next billing date.
- Decide whether you are cancelling immediately or on a specific future date. Most users cancel immediately to halt charges at the next billing date.
- Identify whether your subscription runs through Apple or Your Keto Diet's own payment system by checking the app settings and Apple's Subscriptions page.
After you cancel: protection checklist
- Save the cancellation confirmation screenshot or Apple email to your phone and email account.
- Forward the support.yourketo.diet confirmation email to a personal email address and create a folder labeled "Your Keto Diet Cancellation" to collect all evidence.
- Set a calendar reminder for 3 days after the cancellation effective date to check your bank statement.
- If an unexpected charge appears, open a dispute with your bank or credit card company within 60 days of the charge date, citing your cancellation confirmation and the Consumer Act of the Philippines.
- Keep all documentation for at least 12 months in case the company attempts to charge you months later.
Contact information and cancellation address
Your Keto Diet maintains support infrastructure through its help center at support.yourketo.diet. The company's registered address is listed as being based in Cupertino, California, though the service operates internationally through the Apple App Store. When disputing charges or escalating a refund request, contact your payment provider (Apple for App Store subscriptions, or your bank for direct payments) rather than attempting to reach the company directly, as payment processors enforce consumer protections more reliably than app support teams.
If Your Keto Diet refuses to honour your cancellation or continues charging after you cancel, file a formal complaint with the Department of Trade and Industry (DTI) Enforcement Bureau in the Philippines. Yafee has helped thousands of consumers cancel subscription services by following these exact steps, securing refunds through bank disputes when companies resist, and escalating to regulatory authorities when necessary. Your subscription is your money; you control whether it continues. Take action today, document every step, and Yafee's framework ensures your cancellation succeeds.
Important warning
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