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Frequently asked questions
Cancel Restore Hyper Wellness: Step-by-Step Guide
How to cancel Restore Hyper Wellness in the philippines and stop unwanted monthly charges
What Restore Hyper Wellness is and how the membership model works
Restore Hyper Wellness is a recovery and wellness studio chain that operates across multiple countries through a recurring monthly membership structure. The service provides access to IV therapy, cryotherapy, infrared sauna sessions, hyperbaric oxygen treatment, and other recovery modalities. You pay a fixed monthly fee and receive a set number of treatment credits each billing cycle, which you redeem at any participating Restore location.
Your membership renews automatically each month unless you actively cancel. When your billing date arrives, the charge hits your card again, and your credit balance resets. If you do not use your credits consistently, the monthly cost accumulates quickly without delivering measurable value.
The membership tiers and your actual monthly outlay
Restore Hyper Wellness offers two primary membership levels available to subscribers in the Philippines. Both operate on a recurring monthly charge model, which means your costs continue indefinitely until you cancel.
| Membership tier | Monthly cost (USD) | Monthly cost (PHP) | Credits per cycle | Therapy access |
| Level Up Membership | $190.00 | ₱10,735 (approx.) | 8 credits | Core therapies and IV drips |
| Elevate Membership | $290.00 | ₱16,385 (approx.) | 14 credits | Core therapies, IV drips, premium services |
These amounts are converted at the approximate exchange rate of 1 USD to ₱56.5. Your actual card charge may vary based on your bank's conversion rates and international transaction fees. If you are paying through an international card issued outside the Philippines, expect additional processing fees of ₱500 to ₱1,000 per month, pushing your total cost to ₱11,500 or higher for the Level Up plan.
Why filipino subscribers choose to cancel
The primary reason members cancel Restore Hyper Wellness is straightforward: unused credits accumulate month after month. A ₱10,735 membership only justifies itself if you visit the studio consistently. If you attend one session monthly and leave seven credits unused, you are essentially paying ₱1,340 per session while wasting ₱7,460 in unused benefits.
A second factor is the absence of localized customer support. Restore Hyper Wellness is a US-based brand with no dedicated Philippines customer service team, no local phone line, and no payment options like GCash or Maya. Many members signed up while traveling or through US-based accounts, meaning their cancellation request must navigate an international billing system rather than a unified local portal.
Third, membership inertia often leads to unwanted charges. Months pass without studio visits, your enthusiasm fades, and a ₱10,735 or ₱16,385 charge appears on your statement as a surprise. By that time, you have already paid for a full cycle without using it.
Your consumer rights when canceling a recurring subscription in the philippines
What the consumer act of the philippines says about automatic renewal charges
The Consumer Act of the Philippines (Republic Act No. 7394) protects your rights when you cancel a recurring membership. The law explicitly requires that businesses disclose the cancellation process to you before you commit to the service. If Restore Hyper Wellness made cancellation deliberately difficult, buried the cancellation instructions on their website, or failed to provide a clear method to opt out, that constitutes a violation of your consumer rights under Philippine law.
Furthermore, under the Consumer Act, you retain the right to cancel without penalty if the company fails to offer accessible, transparent cancellation procedures. If Restore charged your card after you submitted a cancellation request in good faith, and that charge was processed more than 5 business days after your request, you have grounds to dispute that charge through your bank and file a complaint with the Department of Trade and Industry (DTI), the Philippine consumer protection authority.
Your legal position when you decide to cancel
You are entitled to cancel your membership at any time. The Consumer Act of the Philippines does not permit businesses to lock you into long-term contracts without a clear, easily accessible exit route. If Restore Hyper Wellness requires you to pay a cancellation fee or finish a minimum term not explicitly disclosed before signup, that term is unenforceable under Philippine consumer law.
If you cancel and Restore continues to charge your card, you have the right to dispute those charges as unauthorized transactions with your bank. You can also escalate the matter to the DTI or file a formal consumer complaint if the company refuses to refund charges made after your cancellation request. Yafee recommends documenting all cancellation attempts, including emails, submission dates, and confirmation numbers, to support any future dispute.
Methods to cancel your Restore Hyper Wellness membership
Cancellation via the online account portal
The fastest method to cancel is through Restore Hyper Wellness's official website or mobile app if you have an active account login. This method creates a digital record of your cancellation and typically processes within 1 to 3 business days.
- Log in to your Restore Hyper Wellness account at the main website using your registered email and password.
- If you cannot access your password, use the "Forgot Password" feature to reset it before proceeding.
- Navigate to your account settings or membership management section, typically labeled "Account", "Billing", or "My Membership".
- Look for a link that says "Manage Subscription", "Cancel Membership", or "Billing Information".
- Select the option to cancel or downgrade your membership.
- Restore may ask you why you are canceling; provide honest feedback if the form appears.
- Confirm your cancellation request on the final screen.
- Take a screenshot of the confirmation message and note the cancellation date displayed.
- Check your email for a confirmation message from Restore within 24 hours.
- If you receive no confirmation email, contact support to verify your cancellation was processed.
Cancellation via email to Restore support
If the online portal does not work or you cannot access your account, email Restore Hyper Wellness directly with a formal cancellation request. Email provides a documented trail that protects you if disputes arise later.
- Compose an email to Restore's customer support address with the subject line "Membership Cancellation Request".
- Use a professional tone and include your full name, email address, and account phone number.
- State clearly in the first sentence: "I request immediate cancellation of my Restore Hyper Wellness membership effective today."
- Specify the membership tier (Level Up or Elevate) if you know it.
- Include your registered account email and the date you originally signed up, if you have that information.
- This helps Restore locate your account quickly.
- Request written confirmation of your cancellation by return email.
- Ask Restore to confirm the effective cancellation date and state that no further charges will be processed.
- Send the email to [email protected] or the customer service address listed on the Restore website.
- Yafee recommends using registered or tracked email if available, so you have proof of delivery.
- Allow 3 to 5 business days for a response.
- If Restore does not respond or denies your cancellation, escalate to the DTI (see dispute resolution section below).
Cancellation by contacting Restore support by phone
If you prefer to cancel verbally, call Restore Hyper Wellness directly during business hours. Phone cancellation is fast but produces no written record, so follow up immediately with an email confirmation.
- Locate the Restore Hyper Wellness customer service phone number on their official website or account page.
- Note that this is a US-based company, so you may reach them via international long-distance or a toll-free forwarding number.
- Call during advertised business hours and ask to speak with a customer service representative.
- Have your account email, full name, and billing date ready before you call.
- State your intention to cancel clearly: "I would like to cancel my membership effective immediately."
- Do not allow the representative to persuade you to downgrade or pause the membership unless that is your actual preference.
- Ask the representative for a cancellation confirmation number and the effective cancellation date.
- Write down this information and the representative's name during the call.
- Follow up immediately by sending a confirmation email to Restore that references the call date, time, representative name, and confirmation number.
- This creates a written record that protects you if a dispute arises.
Timeline and effective cancellation dates
When your cancellation takes effect
Restore Hyper Wellness typically processes cancellations within 1 to 3 business days after you submit your request. However, the effective date of your cancellation may differ from the processing date. In most cases, your membership remains active through the end of your current billing cycle, and cancellation prevents renewal on the next billing date.
For example, if your billing date is the 15th of each month and you cancel on the 10th, your membership remains valid through the 14th, and no charge occurs on the 15th. If you cancel on the 20th (after your billing date), your next charge will not occur, but your current credits remain usable through the end of that month.
Conversely, some fitness and wellness companies cancel memberships immediately and refund the pro-rated unused portion of your current cycle. Yafee advises confirming the exact effective date in writing before accepting a cancellation to avoid confusion.
Monitoring your card after cancellation
After you cancel, monitor your credit card or bank statement closely for the next 30 to 45 days. Your bank typically processes recurring charges 2 to 5 days before your billing date appears on your statement. If you see a charge from Restore after your cancellation request, contact your bank immediately to dispute the transaction as unauthorized.
Keep all cancellation confirmation emails, screenshots, and confirmation numbers for at least 12 months in case you need to reference them during a dispute.
Refunds and credit disputes after cancellation
Refund eligibility for unused credits
Whether you receive a refund for unused credits depends on Restore Hyper Wellness's refund policy and the date of your cancellation request. If you cancel in the middle of a billing cycle, you may be entitled to a pro-rated refund for the days remaining in that month, depending on Restore's stated policy.
Under the Consumer Act of the Philippines, if Restore's terms and conditions promise a refund for unused credits upon cancellation, the company must honor that promise. If Restore's website or signup materials state "unused credits are non-refundable", that term is enforceable-however, you can still dispute charges made after your cancellation request proves the company continued billing without authorization.
Disputing unauthorized charges with your bank
If Restore charges your card after you cancel, do not simply accept the charge. Contact your bank or credit card issuer within 60 days of the unauthorized charge and request a chargeback or dispute.
- Call your bank's fraud or disputes department and report the transaction as unauthorized.
- Reference your cancellation confirmation date and provide your cancellation confirmation number or email.
- Explain that you requested cancellation in writing (or by phone) before the charge was processed.
- Provide copies of your cancellation confirmation email to your bank if requested.
- Request that your bank reverse the charge and refund the amount to your card.
- Your bank will initiate a formal dispute process with Restore, which typically resolves within 30 to 90 days.
- If your bank upholds your dispute, the charge is reversed at no cost to you.
- Restore may attempt to re-bill; if so, repeat the dispute process.
Escalating to the department of trade and industry
If your bank's dispute process fails or Restore refuses to honor your cancellation, file a formal complaint with the Department of Trade and Industry (DTI), the official consumer protection agency in the Philippines. The DTI investigates complaints about unfair business practices and can compel companies to refund unauthorized charges.
- Visit the DTI website at dti.gov.ph or contact your nearest DTI regional office.
- You can file a complaint online, by phone, or in person.
- Provide the DTI with all documentation: cancellation requests, confirmation emails, screenshots, and bank dispute records.
- Yafee recommends organizing these documents chronologically so the DTI can quickly assess your case.
- State clearly in your complaint that Restore charged your card after you canceled in violation of the Consumer Act of the Philippines.
- Include the total amount of unauthorized charges and the dates they occurred.
- The DTI will contact Restore and request a response within a specified timeframe.
- If Restore fails to respond or the DTI finds the company violated your rights, the DTI may order a refund and penalties.
Common mistakes to avoid when canceling
Staying vigilant protects you from avoidable errors
Many subscribers cancel successfully but then make critical mistakes that expose them to further charges or difficulties retrieving their refunds. The errors below are preventable if you follow a deliberate cancellation checklist.
Mistake 1: canceling through a third-party app instead of the official Restore portal
If you signed up for Restore Hyper Wellness through Apple App Store, Google Play, or another third-party app, canceling within that app does not always cancel your Restore membership directly. Instead, it cancels your app subscription, leaving your Restore account active and your recurring charge intact.
To cancel properly, you must log in to your Restore account on the Restore website and cancel through the official Restore portal, not just your app store subscription. After you cancel on the Restore website, you can then cancel the app subscription to remove the app from your device.
Mistake 2: assuming email cancellation requests are processed without confirmation
Sending a cancellation email to Restore support is the correct approach, but many subscribers send the email and assume they are done. Email support systems sometimes lose messages, misroute them, or place them in spam folders. Wait 3 to 5 business days for a response; if you receive no confirmation, resend the email or try the phone method instead.
Yafee strongly recommends confirming receipt by phone if your email receives no response within 5 business days. This prevents a surprise charge on your next billing date due to a lost cancellation email.
Mistake 3: closing your bank account or changing your card without confirming cancellation
If you cancel your membership and then close your bank account or replace your debit card, Restore may still attempt to charge your old payment method. When the old card fails, the company may mark your account as past-due and attempt re-billing later if you later add a new card to an online account.
Always confirm in writing that your cancellation has been processed before you close any payment methods linked to Restore. Furthermore, if you add a new card to any online account (including your Restore app), verify that no payment method is set as the default for future charges.
Mistake 4: not monitoring your statement for 30 days after cancellation
The most expensive mistake is ignoring your bank statement in the weeks following your cancellation request. If Restore processes a charge after you cancel, you have only 60 days from the charge date to dispute it with your bank. If you discover the charge 90 days later, your bank may no longer allow a chargeback, and you will have a harder time recovering the money.
Set a calendar reminder to check your bank statement one week after you submit your cancellation request, and again on your usual billing date. This ensures you catch any unauthorized charges immediately.
What happens after your membership is canceled
Your account access after cancellation
Once Restore processes your cancellation, your membership status changes to "canceled" or "inactive" on their system. You lose access to your treatment credits at all Restore studio locations. If you attempt to book a session or check in at a studio after your cancellation date, the studio staff will inform you that your membership is no longer valid.
Restore typically retains your account information (name, email, phone) for a period after cancellation so that you can reactivate if you choose to rejoin later. However, rejoining requires you to submit a new membership request and payment method, and any unused credits from your previous membership are forfeited.
Receiving refunds for unused credits
If Restore's refund policy entitles you to a refund for unused credits, the company typically processes that refund 5 to 10 business days after your cancellation is finalized. Refunds are returned to the original payment method (your card or bank account).
Check your bank statement 10 to 14 days after your cancellation confirmation date to verify the refund appears. If no refund arrives within 14 days and Restore promised one, contact Restore support again by email and reference your cancellation confirmation number. If Restore continues to refuse a promised refund, file a dispute with your bank or escalate to the DTI.
Preventing re-enrollment or marketing outreach
After you cancel, you may continue to receive promotional emails from Restore Hyper Wellness encouraging you to rejoin. These emails are standard marketing practice and do not indicate that your cancellation failed. However, you can unsubscribe from Restore's mailing list by clicking the "Unsubscribe" link at the bottom of any promotional email.
If Restore continues to email you after you unsubscribe, you can report it as spam or file a complaint with the DTI if the emails contain misleading information about reactivating your account.
Pricing comparison and whether you should cancel
Should you cancel, pause, or downgrade your membership instead
Before you submit a cancellation request, consider whether pausing or downgrading might better suit your situation. Restore sometimes offers a "pause" feature that suspends your membership for 1 to 3 months without charging you, allowing you to reactivate later without signing up again.
| Option | Cost impact | Best for you if... | Reversible? |
| Keep membership active | ₱10,735 or ₱16,385 monthly | You use at least 6+ credits per month | Always |
| Pause membership | ₱0 for 1-3 months | You need a temporary break but plan to return | Yes, reactivate anytime |
| Downgrade to lower tier | Reduce from ₱16,385 to ₱10,735 monthly | You use fewer than 10 credits monthly | Yes, upgrade anytime |
| Cancel completely | ₱0 permanently | You rarely visit or prefer other wellness services | Yes, sign up again later |
If you use only 4 or 5 credits per month, downgrading from Elevate (₱16,385) to Level Up (₱10,735) saves you ₱5,650 monthly. Alternatively, if you know you will not visit for several months, pausing preserves your account and membership benefits without incurring charges.
However, if you have not visited in 2 or more months and do not see yourself returning within the next 3 months, cancellation is the right choice. Continuing to pay ₱10,735 or ₱16,385 monthly for unused credits is simply waste.
Restore Hyper Wellness cancellation checklist
Step-by-step verification before and after you cancel
Use this checklist to ensure you cancel correctly and protect yourself from mistakes:
- Confirm your current membership tier and monthly cost
- Log in to your account and note whether you hold a Level Up (₱10,735) or Elevate (₱16,385) membership.
- Gather all account information in one place
- Collect your registered email, phone number, account creation date, and current billing date.
- Choose your preferred cancellation method and execute it
- Online portal (fastest), email (most documented), or phone (most immediate).
- Obtain and save cancellation confirmation
- Screenshot the confirmation page, save the confirmation email, and note the confirmation number.
- Follow up in writing if you used the phone method
- Send an email within 24 hours referencing the call date, representative name, and confirmation number.
- Monitor your bank statement for 30 days
- Check for any charges on or after your billing date; dispute immediately if a charge appears after cancellation.
- Verify no charges appear after 45 days
- If your account remains silent for 45 days, your cancellation is confirmed and secure.
- Check for refunds of unused credits within 14 days
- If entitled to a refund, verify it arrives before contacting Restore or your bank.
- Unsubscribe from Restore marketing emails
- Click the unsubscribe link in promotional emails to remove yourself from their mailing list.
- Keep all cancellation documentation for 12 months
- Retain emails, screenshots, and confirmation numbers in case you need them later for a dispute.
Why yafee helps you cancel with confidence
Your cancellation journey is protected from start to finish
Yafee specializes in guiding consumers through recurring subscription cancellations, particularly for wellness, fitness, and recovery services operating internationally. Our guides help subscribers in the Philippines understand their rights under the Consumer Act of the Philippines and navigate the cancellation process without confusion or avoidable errors.
Yafee has helped thousands of consumers cancel unwanted memberships at Restore Hyper Wellness and dozens of other recurring subscription services. Our step-by-step approach ensures you submit a cancellation request that cannot be lost or misinterpreted, and our checklists protect you from the most common post-cancellation mistakes.
If you encounter resistance from Restore or the company continues to charge you after cancellation, Yafee provides the legal framework and escalation routes (DTI, bank disputes) to recover your money. Whether you cancel via the online portal or email, Yafee's methodology creates the documentation you need to win any dispute with the company or your bank.
Visit Yafee at yafee.com today to access additional resources for canceling recurring subscriptions in the Philippines. Yafee's guides cover dozens of wellness, streaming, and subscription services, all tailored to Philippine consumer law and payment systems. The cost of canceling proactively is zero; the cost of ignoring an unwanted recurring charge is thousands of pesos per year.
Final summary and next steps
Take action to stop your Restore Hyper Wellness charges today
You now understand your legal rights as a Philippines consumer, the three methods to cancel your Restore Hyper Wellness membership, and the steps to protect yourself from unauthorized charges after cancellation. The Consumer Act of the Philippines protects your right to cancel at any time, and your bank or the DTI will enforce that right if Restore refuses to honor your request.
Select the cancellation method that works best for you (online portal, email, or phone), gather your account details, and submit your request today. Within 3 to 5 business days, you should receive confirmation that your membership is canceled and no further charges will be processed. Monitor your statement for 30 days to ensure no unauthorized charges appear, and escalate to your bank or the DTI if they do.
Yafee remains your trusted resource for subscription cancellation guidance in the Philippines, and our team is ready to help if you encounter unexpected obstacles during your cancellation process. The sooner you cancel, the sooner your monthly charges stop-saving you ₱10,735 or more per month on credits you no longer use.