Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Love Wellness, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at ₱61.60 for 48h, then ₱3,353.56 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Love Wellness in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Love Wellness
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Love Wellness subscription with zero hassle
1
Fill in the form
Give us your details and those of your Love Wellness subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Love Wellness. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Love Wellness refuses your cancellation.
Frequently asked questions
Cancel Love Wellness: Step-by-Step Guide
How to cancel Love Wellness subscriptions and stop recurring charges in the philippines
Understanding Love Wellness and its subscription model
Love Wellness is a health and wellness brand that delivers supplements, probiotics, and intimate care products to customers throughout the Philippines and internationally. The company operates on a straightforward but often opaque recurring billing cycle, charging your payment method monthly in Philippine pesos (₱) until you actively cancel. Many Filipino subscribers discover too late that Love Wellness does not automatically notify you before each renewal charge, and the cancellation process remains deliberately obscured on their website.
This guide, brought to you by Yafee, walks you through every procedural step to cancel Love Wellness, recover unwanted charges where legally permissible, and understand your rights under Philippine consumer law. Yafee has helped thousands of consumers navigate exactly this subscription scenario, and we ground every recommendation in the legal framework that protects you.
How Love Wellness billing works in the philippines
Love Wellness charges your card on a monthly recurring basis. You select a product on lovewellness.com, submit your payment details, and the company immediately deducts the subscription price from your account. Your card is then automatically charged every 30 days thereafter. Because Love Wellness operates in USD and converts to Philippine pesos at the point of transaction, your actual charge may fluctuate slightly due to exchange rates and your bank's foreign transaction fees.
The company does not advertise a cooling-off period, and their Terms of Service contain no clear advance notice requirement before renewal. This means your second charge can arrive without warning, and you must act within days of your first purchase to avoid it. If you subscribed through the Apple App Store or Google Play, the cancellation process differs entirely and requires separate action within those platforms.
Common Love Wellness products and their monthly costs
These are the most frequently purchased subscription items reported by Filipino users attempting to cancel.
| Product name | Monthly price (USD) | Monthly price (PHP) |
|---|---|---|
| Gut Feelings Probiotics | $22.39 | ₱1,265 |
| Good Girl Probiotics | $19.99 | ₱1,129 |
| Clear Skin Probiotics | $19.99 | ₱1,129 |
| pH Balanced Cleanser | $11.99 | ₱677 |
| pH Balanced Wipes | $11.99 | ₱677 |
| Love Wellness Bundle | $25-$45 | ₱1,400-₱2,540 |
All pricing reflects USD rates converted to Philippine pesos at standard market exchange rates. Your actual charge may vary because of real-time currency fluctuations and processing fees applied by your bank or payment provider. If you subscribed through a third-party app store, you will be charged in the currency of that platform, typically USD, with additional conversion fees added by your card issuer.
Your consumer rights under philippine law
Philippine consumer law explicitly protects your right to cancel recurring subscriptions and understand what you are paying for.
The consumer act of the philippines and automatic renewal
The Consumer Act of the Philippines (Republic Act No. 7394) mandates that companies operating subscription services must disclose all material terms clearly before charging you. Material terms include the renewal frequency, the exact amount to be charged, and the cancellation method. The Act further requires that automatic renewal charges cannot occur without your explicit, informed consent.
Consequently, if Love Wellness did not clearly show you the monthly cost in Philippine pesos before your first charge, or if you did not affirmatively agree to automatic renewal, you may have grounds to dispute the charge. Furthermore, the company must provide you with a simple, non-obstructed cancellation method that mirrors the ease of signup. If their cancellation process is deliberately hidden or requires you to contact customer support with no documented response, this violates the transparency principle embedded in Philippine consumer law.
Your legal position
You have the right to cancel your Love Wellness subscription at any time without penalty or early termination fees. The company cannot require you to continue paying for future months if you have notified them of cancellation in accordance with their published terms. If Love Wellness refuses to cancel your subscription or continues to charge your card after you have cancelled, you can file a complaint with the Department of Trade and Industry (DTI) Consumer Protection Group. The DTI has authority to investigate, mediate disputes, and impose fines on companies that breach the Consumer Act. You may also initiate a chargeback through your bank or payment provider if Love Wellness continues unauthorized charges after a documented cancellation request.
How to cancel Love Wellness via email
Email is the most direct and documented method to cancel your subscription.
Step 1: locate Love wellness's official customer support email
Love Wellness's primary contact address for cancellations and customer service is listed in their Terms of Service. You must send your cancellation request to the official support channel to create a documented record. Yafee recommends using the email address that appears on their Terms of Service page or their official website contact section, as this ensures your request routes to the correct department and creates proof of your cancellation attempt.
Step 2: compose your cancellation email
Write a clear, direct email to Love Wellness customer support. Your email must include the following information:
- Your full name as it appears on your account
- The email address registered to your Love Wellness subscription
- Your order or account number (visible in your confirmation emails or account dashboard)
- A clear statement: "I request immediate cancellation of my Love Wellness subscription effective today"
- The date you wish cancellation to take effect (ideally today's date)
- Your request for written confirmation of cancellation
Do not apologize or over-explain. Companies sometimes use vague cancellation requests as justification to delay processing. Use direct language: "I cancel my subscription" rather than "I am thinking about cancelling."
Step 3: send via registered email and save confirmation
Send your cancellation email from the same email address linked to your Love Wellness account. This ensures the company can cross-reference your identity. Once you send it, take a screenshot of the sent email and save the email body in a text file. This documentation becomes crucial if the company later claims they never received your request.
Step 4: monitor your next billing cycle
Love Wellness typically processes cancellations within 2-5 business days. Check your email for a confirmation message from the company. If you do not receive confirmation within one week, send a follow-up email referencing your original request by date and time. Subsequently, monitor your bank or payment card statement on your next billing date (usually 30 days from your last charge) to confirm no renewal charge has been processed.
How to cancel Love Wellness through your bank or payment provider
If Love Wellness does not respond to email or continues charging after cancellation, you can dispute the charge directly with your card issuer or payment platform.
Initiating a chargeback with your bank
Contact your bank or credit card provider and request a chargeback for the recurring Love Wellness charges. A chargeback is a formal reversal of a transaction initiated by your card issuer. You must inform your bank that you cancelled the subscription and Love Wellness continued to charge your card without authorization. Provide your bank with copies of your cancellation email and any confirmation messages you received from Love Wellness.
Your bank will then contact Love Wellness and demand proof that you authorized each charge. In accordance with Philippine banking regulations, your bank has a duty to investigate and typically sides with the cardholder if documentation of cancellation exists. This process typically takes 30-60 days, and your bank will reverse the unauthorized charges to your account.
Disputing charges through digital payment platforms
If you subscribed through Apple Pay, Google Pay, or another digital wallet, you can dispute the charge within that platform directly. Access your subscription settings in your device's settings menu, navigate to Love Wellness, and select "report a problem." Explain that you cancelled the subscription and were charged after cancellation. The platform will investigate and refund you if Love Wellness cannot prove authorization for the post-cancellation charge.
Pricing comparison and financial impact of subscriptions
Understanding the true cost of maintaining a Love Wellness subscription helps you prioritize cancellation, especially if you are managing multiple recurring charges.
| Subscription type | Monthly cost (PHP) | Annual cost (PHP) | Cost if continued for 2 years (PHP) |
|---|---|---|---|
| Single probiotic (most common) | ₱1,129 | ₱13,548 | ₱27,096 |
| Cleanser or wipes combo | ₱1,354 | ₱16,248 | ₱32,496 |
| Bundle (mid-range) | ₱1,970 | ₱23,640 | ₱47,280 |
| Bundle (premium) | ₱2,540 | ₱30,480 | ₱60,960 |
| Multiple products (2 subscriptions) | ₱2,258 | ₱27,096 | ₱54,192 |
If you have subscribed to a single Love Wellness probiotic and have not cancelled for two years, you will have paid ₱27,096 in total. Many Filipino subscribers report losing track of multiple subscriptions, resulting in combined annual costs exceeding ₱50,000. Yafee recommends conducting an immediate audit of your active subscriptions and cancelling any service you do not use weekly.
Common mistakes to avoid when cancelling
You are not alone if your cancellation attempt has failed previously; most customers encounter preventable obstacles that delay or derail the process entirely.
Relying on account deletion instead of explicit cancellation
Deleting your Love Wellness account does not automatically cancel your subscription. The company's billing system and your payment card remain linked even after you delete your account login credentials. You must submit an explicit cancellation request separate from any account deletion. If you deleted your account and continued to receive charges, this explains why.
Assuming silence means approval
Love Wellness customer support is notoriously slow to respond, particularly for customers in the Philippines due to time zone differences. A delay of 7-10 days between your email and their response is common. Do not assume silence means approval of your cancellation. Instead, send a follow-up email with the subject line "Cancellation follow-up: [Your email address] [Order number]" to prompt a faster response. Document every interaction.
Cancelling only through the app, not the website
If you subscribed on the web, you must cancel on the web. If you subscribed via the Apple App Store or Google Play, you must cancel within that specific platform. Attempting to cancel through a different channel may not process correctly because the subscription systems are separate. Verify where you made your original purchase, then cancel within that exact ecosystem.
Failing to verify your cancellation before the next billing date
Many subscribers assume cancellation is complete after sending an email, only to discover a new charge 30 days later. Yafee strongly recommends setting a phone reminder for the day before your next scheduled billing date. Check your bank statement on that date to confirm no charge has been processed. If a charge appears despite your cancellation, proceed immediately to the chargeback section of this guide.
After cancellation: what happens next
Cancellation does not conclude the matter instantly; several important steps remain after Love Wellness processes your request.
Processing time and confirmation
Love Wellness typically confirms cancellation within 48 hours to 5 business days via email. This confirmation email is your proof of cancellation and should include a reference number or confirmation code. Save this email indefinitely. If Love Wellness charges your card again after you have received written cancellation confirmation, you have clear documented evidence for a chargeback claim or DTI complaint.
Handling unexpected refunds or credits
If your cancellation takes effect mid-cycle and you are entitled to a pro-rata refund, Love Wellness may issue a store credit instead of a direct refund to your bank account. You can request a direct refund to your card by replying to the cancellation confirmation email and stating: "Please issue a refund to my original payment method for any unused portion of my subscription." The company is required to process this refund within 14 days under Philippine consumer protection guidelines.
Removing saved payment methods
After cancellation is confirmed, log into your Love Wellness account (if it still exists) and remove your saved credit card or payment method. This prevents accidental re-subscription if the company experiences a data breach or if you misclick during a future browsing session. If you cannot access your account, email customer support and request explicit deletion of your stored payment information.
Refunds and chargebacks under philippine law
Your right to a refund depends on when you request it and the reason for your cancellation request.
Refund eligibility and timelines
If you cancel within 7 days of your initial purchase, you are entitled to a full refund under the Consumer Act of the Philippines, which recognizes a short cooling-off period for distance sales (sales made online or by phone). This applies even if Love Wellness's Terms of Service do not mention a 7-day window; the Consumer Act supersedes contradictory company terms. Submit your refund request in writing to Love Wellness, and the company must process the refund within 14 days.
If you cancel after 7 days, your refund eligibility depends on whether the product is unopened or unused. Love Wellness's stated policy permits returns of unopened products within 30 days. If you opened the product and used it, you generally cannot obtain a refund, but you can cancel the recurring subscription to prevent future charges. Yafee recommends requesting a refund anyway, especially if you received a defective or mislabeled product; many companies issue courtesy refunds if you present documentation of the issue.
Chargeback process for unauthorized post-cancellation charges
If Love Wellness continues to charge your card after you have submitted a documented cancellation request, you can file a chargeback claim. Contact your bank or payment provider and provide the following documentation:
- A copy of your cancellation email and the date sent
- A copy of any confirmation email from Love Wellness confirming cancellation
- Bank or credit card statements showing the post-cancellation charges
- A written statement explaining that you cancelled, received no response, and were charged again
Your bank will initiate a chargeback within 24 hours of receiving this documentation. Love Wellness then has 10 business days to provide evidence that you authorized the charges. In most cases, when the company cannot produce proof of post-cancellation authorization, the chargeback succeeds and your funds are restored.
Escalation to the department of trade and industry
If Love Wellness ignores your cancellation requests or refuses to refund unauthorized charges, you can file a formal complaint with the DTI.
Filing a DTI complaint
The DTI Consumer Protection Group investigates complaints against businesses that violate the Consumer Act of the Philippines. You can file a complaint online through the DTI's official website or in person at your regional DTI office. Your complaint should include:
- Your full name, address, and contact information
- Love Wellness's full business name and address (listed in their Terms of Service)
- A description of the problem, including dates of charges and cancellation attempts
- Copies of all documentation: cancellation emails, confirmation messages, bank statements, and any responses from the company
- The amount of money involved
- A statement of what resolution you are seeking (refund, cancellation confirmation, or both)
The DTI will contact Love Wellness and request a response to your complaint. If the company does not cooperate or cannot justify the charges, the DTI can issue a citation and mandate a refund. The DTI process is free and does not require you to hire a lawyer. Furthermore, filing a DTI complaint creates an official record that strengthens any subsequent chargeback claim.
Tips to avoid Love Wellness and similar subscription traps
Prevention is more effective than cancellation. These practices reduce your risk of unwanted recurring charges.
Always read subscription terms before purchase
Before submitting payment, scroll through the product page and locate the subscription disclosure. Love Wellness labels this as "automatically renews at ₱[amount] monthly" or similar language. If you do not see this disclosure, email the company before purchasing to confirm whether the product is a one-time purchase or a subscription. Do not assume a single charge means no recurring billing.
Use a dedicated virtual card for subscriptions
Many banks and digital payment services (including GCash in the Philippines) allow you to create virtual card numbers linked to your main account. Generate a unique virtual card for Love Wellness subscriptions, fund it with only the amount of your first purchase, and after receiving your product, the card will be declined on the renewal date. This forces the company to contact you if they attempt to renew, giving you a second chance to cancel before a charge succeeds.
Set calendar reminders for all subscriptions
On the day you subscribe to any service, immediately add a reminder to your phone for 25 days later (5 days before your next billing date). Use this reminder to log into your account and confirm the cancellation deadline or review whether you still want the product. This simple habit prevents forgotten subscriptions from accumulating charges.
Monitor your bank statements weekly
Review your credit card or bank statement every week, especially if you have multiple subscriptions. Many users do not discover unwanted charges for weeks or months after they occur. Weekly monitoring allows you to catch and dispute unauthorized charges before the window for chargebacks closes (typically 60-120 days depending on your bank).
Decision checklist: cancel or keep your Love Wellness subscription
Use this table to assess whether cancelling is the right decision for your circumstances.
| Situation | Decision | Next step |
|---|---|---|
| You use the product weekly and are satisfied with results | Keep subscription | Monitor billing monthly; set annual review reminder |
| You have not opened the product or used it | Cancel immediately and request refund | Email customer support within 30 days for return authorization |
| You opened the product but experienced side effects or dissatisfaction | Request refund first, cancel if refused | Email customer support with description of issue; escalate to DTI if refund denied |
| You forgot you subscribed and charges have accumulated | Cancel subscription and file chargeback for excess charges | Email cancellation request today; contact bank within 10 days for chargeback |
| You have cancelled twice but continue to receive charges | Cancel, initiate chargeback, and file DTI complaint | Take screenshots; gather all documentation; proceed with all three actions simultaneously |
| You are unsure whether the product is a subscription | Email customer support to clarify billing model before first charge processes | Ask explicitly: "Is this a one-time purchase or automatic renewal?" Get written response |
Love Wellness contact information for cancellations
The company's official mailing address, as published in their Terms of Service, is your primary point of contact for cancellation requests.
Email address for cancellations
Send your cancellation request to the customer support email address listed on Love Wellness's official website or Terms of Service page. If no email is provided, use the contact form on their website and select "Subscription Cancellation" from the subject menu. Ensure your message is sent from your registered email address and includes your full name, order number, and a clear cancellation statement.
Physical mailing address
If email communication fails, Love Wellness's physical mailing address appears in their Terms of Service document. You may send a certified letter requesting cancellation to this address. Include your name, email, order number, and a statement of cancellation. Request written confirmation of receipt. Certified mail creates an indisputable record that Love Wellness received your request.
Love Wellness does not publish a Philippines-specific phone number, so email and certified mail remain your most reliable documented channels. Avoid calling international numbers without documenting the conversation in writing immediately afterward.
Conclusion and next steps
Cancelling a Love Wellness subscription is straightforward when you understand your rights under Philippine consumer law and follow a documented process. The Consumer Act of the Philippines guarantees your right to cancel any subscription without penalty, and if Love Wellness refuses or continues charging after cancellation, you have three escalation options: chargebacks through your bank, dispute resolution through digital payment platforms, and formal complaints to the DTI.
Do not delay. If you have received even one unwanted charge from Love Wellness, send your cancellation email today and set a reminder for your next billing date to verify the charge does not process. Yafee has helped thousands of consumers recover funds from unwanted recurring charges by taking these exact steps, and you can reclaim control of your subscriptions starting right now. Visit Yafee.com to access additional resources, track your cancellation progress, and review similar services where you may have forgotten subscriptions accumulating charges. Yafee's mission is to eliminate surprise recurring charges for Filipino consumers, and your cancellation today is one step closer to that goal.