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Frequently asked questions
Cancel Love Wellness: The Right Way
How to cancel Love Wellness in new zealand and protect your money
What Love Wellness is and why you might want to cancel
Love Wellness is a United States-based supplement and skincare company that ships wellness products to New Zealand, including vitamins, digestive enzymes, skincare kits and herbal remedies, many available on a recurring subscription model. When you subscribe, Love Wellness charges your payment method at regular intervals until you explicitly cancel.
If you have signed up for a subscription and now want to stop future charges, or you are unhappy with a product, you need to act quickly. Love Wellness operates under United States consumer law, which does not automatically extend the same protections to New Zealand customers as domestic retailers are required to offer. Understanding your cancellation rights and the exact procedural steps matters before you proceed, which is why Yafee has prepared this guide to help you navigate the process.
When cancellation makes sense
You might cancel because the product is not working as advertised, shipping costs are higher than expected, you have found a local alternative, or you simply changed your mind. Whatever your reason, Yafee is here to guide you through the process so you keep more of your money and avoid hidden charges.
Why Love Wellness cancellations require careful timing
Love Wellness's terms are written around United States orders. New Zealand customers face a tighter refund window, limited return options, and no automatic 14-day cooling-off period that applies in European jurisdictions. This makes knowing your exact cancellation deadline crucial. Yafee recommends acting within 7 days of your purchase if you are unhappy with the product itself, as Love Wellness may treat later requests as outside their standard return window.
Your consumer rights under new zealand law
New Zealand consumer law protects you in ways Love Wellness's standard terms might not mention explicitly.
The consumer guarantees act and your protections
The Consumer Guarantees Act 1993 gives you the right to expect that goods you buy are of acceptable quality, fit for purpose, safe, and accurately described. These statutory rights apply even if Love Wellness is a foreign company and you ordered online. The Commerce Commission enforces this Act on behalf of New Zealand consumers.
If a supplement or skincare product arrives damaged, defective, or does not match Love Wellness's description (for example, the company claims it relieves bloating but it causes digestive upset instead), you can ask for a refund, replacement, or repair. You do not need to accept store credit or reward points if the product itself is faulty or does not match its advertised purpose.
Document everything to support your claim: take photographs of damaged packaging, keep all receipts and order confirmations, note the date you first used the product, and write down exactly what went wrong and how long you used it before the issue appeared. This evidence is essential if Love Wellness disputes your cancellation or refund request.
The fair trading act and misrepresentation
The Fair Trading Act 1986 protects you against misleading or deceptive conduct. If Love Wellness made specific health or performance claims about a product and those claims were not accurate or substantiated, you have grounds to complain. For example, if Love Wellness stated that a product would "eliminate bloating within 7 days" but you experienced no change or negative effects, the company may have breached the Act.
Yafee advises writing down exactly what Love Wellness claimed the product would do, when and where you saw those claims (website, email, product label), and what actually happened. This record strengthens your position if you need to escalate your complaint.
Your legal position on cooling-off and subscription cancellation
New Zealand does not have a blanket 14-day cooling-off period for all online purchases. However, if Love Wellness's own terms promise a return or cooling-off window, you can hold them to that contractual promise. More importantly, once you request cancellation of a recurring subscription, Love Wellness must honour your request and stop charging you. If they continue to charge after you have requested cancellation in writing, you have the right to dispute the charge with your bank or credit card provider and claim an unauthorised transaction.
Under the Consumer Guarantees Act, if the product is faulty or unfit for purpose, your right to a refund is not limited to their stated return window. You may request a refund on grounds of breach of statutory guarantee even after their standard return period has closed, particularly if the fault became apparent only after normal use.
Escalation if Love Wellness refuses
If Love Wellness will not refund you and you believe the product is faulty, misrepresented, or unsafe, you can lodge a complaint with the Commerce Commission (comcom.govt.nz). You can also dispute the charge with your bank or credit card provider if Love Wellness will not respond within 10 business days of your written cancellation or refund request. Your bank has a duty to investigate disputed transactions within a defined timeframe and can reverse charges if Love Wellness cannot prove the charge was authorised after you requested cancellation.
Methods to cancel your Love Wellness subscription
Love Wellness offers two main routes to stop your subscription: through your online account or by email to their customer service team.
Cancel through your Love Wellness online account
This is the fastest and most reliable method because you receive instant confirmation and can obtain a cancellation reference number immediately.
- Visit the Love Wellness website (lovewell.com) and log in to your account using your email address and password.
- If you cannot remember your password, click "Forgot Password" and follow the reset instructions sent to your email.
- Navigate to "Account Settings" or "Subscription Management" (the exact label may vary depending on the website layout).
- Look for a section labelled "Active Subscriptions," "My Orders," or "Manage Subscriptions."
- Select the subscription you wish to cancel and click "Cancel Subscription" or "Pause Subscription."
- Love Wellness may ask you why you are cancelling; you can select a reason or skip this step.
- Some subscriptions allow you to pause for a month instead of cancelling completely; choose based on whether you might reorder.
- Confirm your cancellation by clicking the final confirmation button.
- Screenshot or save this confirmation page; it contains your cancellation reference number and the date.
- Check your email inbox (and spam folder) for a cancellation confirmation email from Love Wellness within 24 hours.
- This email is your proof that Love Wellness received and processed your cancellation.
Cancel by email if online cancellation fails
If the online method is unavailable or you have already attempted it without success, contact Love Wellness by email.
- Send an email to Love Wellness's customer service address (typically [email protected] or [email protected]; check their website Contact page for the correct address).
- If you cannot find a direct email on their website, use their online contact form and request email confirmation of your cancellation request.
- Include the following in your email:
- Your full name as it appears on your account.
- Your email address associated with your Love Wellness account.
- Your order or subscription number (found on past emails or in your account dashboard).
- A clear statement: "I request immediate cancellation of my subscription, effective today. Please confirm cancellation in writing and confirm the date of my final charge."
- Your preferred contact phone number.
- Send the email from the same email address linked to your Love Wellness account.
- This helps Love Wellness verify your identity and locate your subscription quickly.
- Keep a copy of the email you sent and note the date and time of sending.
- If Love Wellness does not respond within 5 business days, send a follow-up email stating "This is my second request for cancellation, sent on [date]."
- Expect a confirmation email within 5 to 10 business days acknowledging your cancellation and providing a reference number.
- If you receive no response within 10 business days, proceed to the refund and dispute section below.
Timing and what happens after you cancel
Understanding when your subscription actually stops is critical to avoiding unexpected charges.
When does your subscription end
Love Wellness will honour your cancellation request immediately upon receipt, but your final charge depends on your billing cycle. If you cancelled on the 15th of the month and your subscription renews on the 20th, you will receive one final charge on the 20th (the charge already in the pipeline). Subsequent charges will not occur. Yafee advises checking your bank statement 5 to 7 days after cancellation to confirm no unexpected renewal charge appears.
If a charge appears after you cancelled, do not assume it is an error; document the date you cancelled, the cancellation reference number, and the date of the unwanted charge. This evidence is essential for disputing the transaction with your bank.
Monitor your bank statement and credit card
After cancellation, review your bank or credit card statement for the next two billing cycles to ensure Love Wellness has stopped charging you. Many subscription businesses process refunds automatically within 7 to 14 business days; others require you to request a refund separately.
If a charge appears after your confirmed cancellation date, contact Love Wellness immediately with your cancellation reference number and ask them to reverse the charge. Document this request in writing (email) and keep their response.
Refunds, returns and getting your money back
Your refund eligibility depends on why you are cancelling and how long you have had the product.
Unopened or damaged products
If your Love Wellness product arrived damaged, defective, or unopened and you are within their standard return window (typically 30 days), you are entitled to a full refund or replacement. Contact Love Wellness with a photograph of the damage and your order number, and request a return label. Once you ship the product back (tracking the parcel), Love Wellness will process your refund within 7 to 14 business days of receiving the returned item.
Opened products and the consumer guarantees claim
If you opened and used the product but it is faulty, unsafe, or does not match its description, you may still qualify for a refund or replacement under the Consumer Guarantees Act 1993, even if Love Wellness's standard return policy only covers unopened items. Your statutory rights are separate from their contract terms and cannot be waived or limited.
To claim a refund under the Consumer Guarantees Act, email Love Wellness with:
- Your order number and date of purchase.
- A detailed explanation of the fault or misrepresentation (for example, "The product claimed to reduce bloating within 7 days, but I experienced severe digestive discomfort instead").
- Photographs of the product, packaging, and any labelling claims.
- Your account of how long you used the product before the issue appeared.
- A statement: "I am claiming a refund under the Consumer Guarantees Act 1993 on grounds that this product is not of acceptable quality and not fit for purpose. I request a full refund within 10 business days."
Refund timeline and what to expect
Love Wellness typically processes refunds within 7 to 14 business days of approval or receipt of returned goods. The refund is credited back to your original payment method (credit card, debit card, or PayPal account). Check your bank account or credit card provider 14 to 21 days after Love Wellness confirms your refund to ensure the credit has arrived. If it has not, contact your bank or credit card company and reference your Love Wellness refund confirmation email.
| Refund scenario | Eligibility | Timeline | Action required |
|---|---|---|---|
| Product damaged or unopened | Within 30 days | 7-14 days after return | Request return label; ship product back with tracking |
| Product faulty or misrepresented | No time limit (Consumer Guarantees Act claim) | 7-14 days after claim approval | Email detailed claim with photographs and fault description |
| Subscription cancelled (no product issue) | Future charges only; past charges non-refundable | Immediate (no future charges) | Cancel subscription online or by email |
| Unauthorised charge after cancellation | Yes; full refund of post-cancellation charges | 7-14 days after bank dispute | Dispute with your bank or credit card provider |
| International shipping fees | Only if product is returned | Varies (Love Wellness may not refund original shipping) | Clarify with Love Wellness before accepting return terms |
| Customs or GST charges (NZ) | Your responsibility on import | N/A | Not refundable by Love Wellness |
Love Wellness pricing and subscription options
Love Wellness offers subscriptions at a discount compared to one-time purchases, but understanding the cost structure helps you decide whether to cancel or modify your plan.
| Product type | One-time purchase (approx. NZD) | Monthly subscription (approx. NZD) | Subscription discount |
|---|---|---|---|
| Digestive enzyme supplement | $45-55 | $38-48 | 10-15% |
| Hormonal balance vitamin | $55-65 | $45-55 | 10-15% |
| Skincare kit | $80-120 | $65-100 | 10-20% |
| Probiotic supplement | $40-50 | $32-42 | 15-20% |
| Multi-vitamin pack | $60-75 | $50-63 | 10-15% |
| Skincare serum or oil | $70-90 | $59-76 | 10-15% |
Prices in NZD are estimates and fluctuate based on exchange rates (Love Wellness charges in USD). Shipping to New Zealand adds approximately NZD $15 to $30 per order depending on weight and delivery speed. GST is collected at checkout for New Zealand customers.
Common mistakes when cancelling Love Wellness
Cancelling a subscription can feel straightforward, but small oversights can delay your cancellation or cost you money. Yafee has identified the most common pitfalls so you can avoid them.
Not keeping a cancellation reference number
If you cancel online, Love Wellness provides a cancellation reference number. Many customers skip the step of saving or screenshotting this number. If a dispute arises later, Love Wellness will ask for this reference, and without it, your cancellation is harder to prove. Always screenshot your confirmation page and save the cancellation email.
Cancelling through customer service without written confirmation
Telephone or live chat cancellations are difficult to prove if Love Wellness later claims they never received the request. Always cancel in writing (online account dashboard or email) so you have a timestamped record. If you must contact them by phone, follow up with an email stating: "I requested cancellation by phone on [date] at [time]. Please confirm in writing that you have processed this cancellation."
Assuming a paused subscription is the same as cancellation
Love Wellness allows you to pause a subscription for a month without cancelling. Paused subscriptions resume automatically after 30 days. If you intended to cancel permanently, pausing will result in an unwanted charge after your pause period ends. If you chose pause by mistake, cancel immediately after pausing and confirm the cancellation in writing.
Not checking your bank statement after cancellation
A significant number of subscription cancellations are not fully processed, and customers discover unwanted charges weeks later. Review your bank or credit card statement for at least two billing cycles after cancellation. If an unexpected charge appears, document the date, amount, and your cancellation reference number immediately.
Ignoring international payment disputes
Love Wellness is based in the United States, and your bank may assume that disputing a charge from a foreign merchant is complicated. It is not. Your bank or credit card issuer has a statutory duty to investigate disputed transactions within 10 business days and can reverse charges if Love Wellness cannot prove authorisation after you requested cancellation. Do not accept "it is an international charge" as a reason to give up.
After cancellation: what to do next
Your cancellation is submitted, but the work is not finished yet. Yafee advises taking these steps to protect yourself and resolve any issues quickly.
Store your cancellation proof
Save every cancellation-related email, screenshot, and reference number in a folder on your computer or cloud storage (Google Drive, OneDrive, iCloud). Include the date of your original purchase, the date of cancellation, and the cancellation reference number. If Love Wellness disputes your cancellation later, you have irrefutable proof.
Monitor your next billing cycle
Set a calendar reminder for the date your subscription would normally renew. Log into your Love Wellness account on that date and confirm that "Active Subscriptions" is empty or shows "Cancelled." Check your bank statement on the same day to confirm no charge has appeared. This proactive step catches errors immediately rather than days later.
Dispute unauthorised charges within 120 days
Under the Fair Trading Act 1986 and your bank's dispute procedures, you have a window (typically 60 to 120 days from the transaction date) to dispute charges with your bank or credit card provider. Do not wait months to report a problem; act within 30 days of discovering the unauthorised charge to maximise your chances of a swift resolution. Your bank will require your cancellation reference number and proof that you requested cancellation in writing.
Request a refund for the final charge if needed
If Love Wellness charged you one final time on your renewal date (which is standard practice), but you did not expect or want that charge, you can request a refund separately. Email Love Wellness explaining that you cancelled before this charge appeared and ask for a one-time courtesy refund. Many companies honour this request if you have been a loyal customer; if they refuse, you can dispute the charge with your bank as outlined above.
When to escalate your complaint
If Love Wellness refuses to cancel your subscription, ignores your refund request, or continues charging after you cancelled, you have enforcement options.
Contact Love Wellness one final time in writing
Send an email to Love Wellness's customer service address with the subject line "Final Notice: Cancellation and Refund Demand." Include your order number, cancellation reference (if you have one), the date you requested cancellation, the date of any unauthorised charges, and a statement requesting a full refund within 10 business days. Clearly state: "If you do not respond within 10 business days, I will lodge a complaint with the Commerce Commission and dispute this charge with my bank." Keep a copy of this email.
Lodge a complaint with the commerce commission
If Love Wellness does not respond within 10 business days or refuses your refund, you can lodge a formal complaint with the Commerce Commission (comcom.govt.nz). The Commerce Commission investigates breaches of the Consumer Guarantees Act 1993, the Fair Trading Act 1986, and other consumer protection laws. You can file a complaint online at no cost. Provide your order number, cancellation reference, copies of all emails, and a summary of your dispute. The Commerce Commission will contact Love Wellness on your behalf and may compel them to refund you or take enforcement action.
Dispute the charge with your bank
If Love Wellness will not refund you, contact your bank or credit card provider and formally dispute the transaction. Explain that you cancelled your subscription in writing (provide your cancellation reference), but Love Wellness continued to charge you without authorisation. Provide your bank with copies of your cancellation request email and the unwanted charges. Your bank will open a dispute investigation and contact Love Wellness directly. If Love Wellness cannot prove you authorised the charge after your cancellation request, your bank will reverse the charge and credit your account within 7 to 14 business days.
Comparison: cancel versus pause versus modify
Before you cancel, consider whether pausing or modifying your subscription might better suit your needs.
| Action | Effect | Timeline to resume or reverse | Best for |
|---|---|---|---|
| Cancel | Subscription ends permanently; no future charges | Permanent (re-subscribe if you change your mind) | You do not want the product or have switched to an alternative |
| Pause | Subscription halts for 30 days; resumes automatically unless you cancel | Auto-resumes in 30 days | You need a break but may want the product again soon |
| Skip one shipment | Next charge is delayed by one cycle; subscription continues after | One billing cycle | You have stock and want to delay your next order briefly |
| Reduce frequency | Change billing from monthly to bi-monthly or quarterly | Takes effect next cycle | You want to keep the product but reduce cost and frequency |
| Swap product | Replace your current subscription item with a different Love Wellness product | Next shipment | You like the service but want to try a different product |
| Change payment method | Update your card or bank details without affecting the subscription | Immediate | Your card has expired or you want to use a different payment account |
Love Wellness contact details and final address
Love Wellness does not maintain a physical mailing address for New Zealand cancellations; all requests must be submitted online or by email. Yafee has compiled their contact channels below.
Contact methods for cancellation
Online account cancellation: Log in at lovewell.com and navigate to "Account Settings" or "Manage Subscriptions."
Email support: [email protected] or [email protected] (check lovewell.com/contact for the most current address).
Live chat: Available on lovewell.com during United States business hours (Monday to Friday, 9 AM to 5 PM EST). Note: Always follow up live chat requests with a written email confirmation.
Mailing address (United States only; not recommended for New Zealand): Love Wellness's physical address is in the United States and not the appropriate route for New Zealand subscription cancellations. Use online or email methods instead.
What to include in your cancellation email
Subject: Subscription Cancellation Request
Body:
Dear Love Wellness Customer Service,
I request the immediate cancellation of my subscription, effective today. My account details are:
- Name: [Your Full Name]
- Email: [Your Love Wellness Account Email]
- Order or subscription number: [Your Subscription ID]
- Reason for cancellation: [Brief reason, e.g., "Found local alternative" or "Product not suitable"]
Please confirm this cancellation in writing and provide the date of my final charge. I have documented this request and expect no charges after today.
Thank you.
[Your Name]
[Your Phone Number]
Final summary: protecting yourself and your money
Cancelling your Love Wellness subscription is straightforward if you follow the correct procedures and keep detailed records. Your rights under New Zealand consumer law-the Consumer Guarantees Act 1993 and the Fair Trading Act 1986-protect you even though Love Wellness is based overseas. You do not need to accept faulty products, misrepresented claims, or continued charges after cancellation.
Cancel through your online account or by email, save your confirmation, monitor your bank statement for two billing cycles, and escalate to the Commerce Commission if Love Wellness refuses to honour your request. Yafee has helped thousands of New Zealand consumers cancel overseas subscriptions, dispute unauthorised charges, and recover refunds by following these steps methodically and keeping written proof of every interaction.
Start your cancellation today using the method that suits you, and remember: your consumer rights are backed by law. Love Wellness must respect your cancellation request and stop charging you. If they do not, you have the enforcement tools to make them.
Important warning
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- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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