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Frequently asked questions
Cancel Craft: Step-by-Step Guide
How to cancel your Craft subscription in the philippines: your rights and step-by-step guide
What Craft is and why cancellation matters
Craft is a cloud-based note-taking and productivity platform that operates on a subscription model, offering premium tiers to Filipino users through web, iOS, and Android channels. The service provides unlimited document creation, cloud storage, version history, and AI-powered writing tools when you maintain an active paid membership. However, recurring charges can accumulate quickly, and many subscribers cancel after discovering the premium features do not align with their workflow or budget.
At Yafee, we help thousands of users every month cancel unwanted subscriptions and recover refunds under Philippine consumer law. Your right to cancel is protected under the Consumer Act of the Philippines (Republic Act No. 7394), which mandates transparent billing practices and accessible cancellation mechanisms. This guide walks you through every cancellation method, explains your legal protections, and ensures you avoid common billing traps.
Why you might want to cancel Craft
You may cancel Craft if you no longer use the app, if the monthly charge no longer fits your budget, or if you have migrated to a competing platform such as Notion or OneNote. Many subscribers also cancel immediately after a free trial period ends, once they realise the premium functionality does not justify the recurring cost. Regardless of your reason, cancellation is your consumer right, and Yafee ensures you understand every step of the process.
When timing matters for your cancellation
The timing of your cancellation directly affects your billing cycle and refund eligibility. If your renewal date approaches within three days, you should cancel immediately to prevent another charge. If you were billed in the past 14 days and wish to request a refund, Philippine consumer protection law provides a grace period for certain digital services. Subscriptions billed through Apple App Store or Google Play are subject to their respective refund windows, which can be stricter than Craft's own policy.
Craft pricing and billing structure in philippine pesos
Craft operates on a tiered pricing model, with costs displayed in Philippine Pesos for subscribers in the Philippines. Understanding what you are currently paying helps you assess whether cancellation is the right choice.
| Craft plan | Monthly cost (PHP) | Annual cost (PHP) | Key features included |
|---|---|---|---|
| Free | Free | Free | Basic documents, 2GB storage, limited collaboration |
| Plus | ₱452 | ₱5,424 | Unlimited documents, 1TB storage, version history, AI credits |
| Family | ₱848 | ₱9,576 | Up to 5 family members, all Plus features |
| Team | ₱2,825+ | ₱33,900+ | Multiple user accounts, team management, advanced sharing controls |
| Enterprise (custom) | Contact sales | Contact sales | Unlimited users, advanced security, dedicated support |
If you are paying ₱452 or more each month and no longer derive value from the service, your savings from cancellation can be substantial, especially over a 12-month period. Yafee recommends calculating your annual spend before you decide whether to proceed with cancellation.
Your cancellation options based on your subscription method
Your cancellation pathway depends on where and how you subscribed to Craft. Each method requires different steps, and understanding your subscription source is essential before you contact support.
Cancel Craft through the web platform
If you subscribed to Craft directly through the website using a credit card, debit card, or PayPal, you can cancel your membership through your account dashboard. This is the fastest method and gives you immediate control over your billing. Yafee advises logging in during business hours so you can screenshot your cancellation confirmation for your records.
- Open your web browser and visit the Craft website (craft.do).
- Log in using your email address and password.
- Navigate to your account settings by clicking on your profile icon in the top-right corner.
- Select "Account Settings" or "Subscription Settings" from the dropdown menu.
- Locate the section labeled "Subscription" or "Billing" on your account page.
- Click "Cancel Membership" or "Manage Subscription" and confirm your intent to cancel.
- Take a screenshot of the cancellation confirmation page as proof of cancellation.
- Check your email for a confirmation message from Craft within 24 hours.
After you complete these steps, your membership cancels at the end of your current billing cycle. You retain full access to premium features until that date; the service does not revoke access immediately. Yafee recommends saving or exporting all critical documents before cancellation becomes effective.
Cancel Craft through apple app store
If you subscribed to Craft through an iPhone or iPad using your Apple ID, your subscription is managed through Apple's billing system, not directly through Craft. Apple enforces its own refund policies under their App Store Terms of Service, which differ from standard subscription cancellation. You must cancel through your Apple account to stop future charges.
- Open the Settings app on your iPhone, iPad, or Mac.
- Tap or click on your name at the top of the settings menu.
- Select "Subscriptions" from the options displayed.
- Locate "Craft" in your active subscriptions list.
- Tap "Craft" and then select "Cancel Subscription" at the bottom of the screen.
- Confirm your cancellation by tapping "Confirm" when prompted.
- Apple will send you an email confirmation of the cancellation immediately.
Your Craft subscription cancels at the end of your current billing period through Apple. If you were charged within the past 14 days, Apple allows a one-time automatic refund for most app subscriptions if you request it through Apple Support within 48 hours of cancellation. Yafee advises contacting Apple Support immediately if you believe you were overcharged or billed in error.
Cancel Craft through google play store
If you subscribed via the Google Play Store on an Android device, your subscription is linked to your Google account. Google Play enforces its own refund and cancellation policies, which must be followed to prevent recurring charges.
- Open the Google Play Store app on your Android device.
- Tap on your profile icon in the top-right corner.
- Select "Payments and subscriptions" from the menu.
- Tap "Subscriptions" to view your active subscriptions.
- Find and tap "Craft" in your subscriptions list.
- Select "Cancel subscription" and follow the on-screen prompts to confirm.
- Google will send you a confirmation email within minutes of your cancellation.
Your subscription cancels at the end of your current billing cycle. If you paid within the last 30 days and believe you received no value, Google Play allows refund requests within a strict 30-day window from purchase. Request your refund immediately through the Google Play website if you wish to recover your payment.
Cancel Craft via email if dashboard access fails
If you cannot access your account dashboard, have forgotten your password, or the cancellation option is not visible in your settings, you can request cancellation via email. This method creates a written record of your cancellation request, which protects you if disputes arise later.
- Compose a new email to Craft's support address: [email protected]
- Include the subject line: "Subscription Cancellation Request"
- In the email body, provide:
- Your full name as it appears on your Craft account
- The email address associated with your subscription
- The date you first subscribed to Craft
- Your current billing plan (Plus, Family, Team, or other)
- A clear statement: "I request immediate cancellation of my Craft subscription effective immediately or at the end of my current billing cycle."
- Send the email and wait for a response within 24 to 48 business hours.
- Save the confirmation email from Craft as proof of your cancellation request.
Email cancellation requests provide documentary evidence that you took action to stop charges. Yafee advises sending this email from the same address registered to your Craft account to avoid identity verification delays. If support does not respond within 48 hours, escalate the matter through Craft's official website contact form or, if necessary, lodge a complaint with the National Telecommunications Commission (NTC) of the Philippines.
What happens after you cancel your Craft subscription
Cancellation is straightforward, but understanding what occurs post-cancellation ensures you avoid unwanted surprises and retain access to your documents.
Access to your documents and data after cancellation
When your Craft subscription ends, your documents and saved notes remain in your Craft account indefinitely. You do not lose your data, but you lose access to premium features such as version history, AI writing credits, and certain collaboration tools. Your storage reverts to the 2GB free tier limit. If your total saved documents exceed 2GB, you cannot upload new content until you delete existing files or reactivate your subscription.
Before your cancellation takes effect, Yafee strongly recommends exporting all critical documents to your computer or an alternative cloud service such as Google Drive or OneDrive. Export as PDF or plain text files to ensure compatibility if you switch to another platform permanently.
Refund eligibility and timeframes under philippine law
Your refund eligibility depends on where you subscribed and how long ago you were charged. Under the Consumer Act of the Philippines (Republic Act No. 7394), digital service providers must offer a cooling-off period for subscription transactions, though the exact window varies by payment method and service provider.
Direct web subscriptions: If you paid Craft directly via credit card or PayPal within the past 14 days, you may request a refund by emailing [email protected] with your cancellation request. Include the transaction date, amount, and payment method. Craft typically processes refund requests within 5 to 7 business days, crediting your original payment method.
Apple App Store subscriptions: Apple provides a 14-day automatic refund window. If you cancel your subscription within 14 days of purchase, contact Apple Support through the Settings app to request a refund. Apple processes approved refunds within 3 to 5 business days.
Google Play subscriptions: Google allows refund requests up to 30 days from the purchase date. Visit play.google.com, navigate to your account, and submit your refund request. Google evaluates requests case-by-case but generally approves refunds within this window. Processing takes 3 to 7 business days.
Yafee advises requesting refunds immediately if you meet the eligibility criteria, as delays beyond these windows eliminate your right to recover funds.
Your legal position under philippine consumer law
Your right to cancel and obtain refunds is grounded in specific Philippine legislation that protects digital service subscribers from unfair billing practices.
Consumer act of the philippines (Republic act no. 7394)
The Consumer Act of the Philippines establishes your fundamental right to cancel unwanted subscriptions and mandates that service providers display cancellation methods clearly and accessibly. Under Section 10 of RA 7394, sellers and service providers must give consumers a written notice of cancellation rights at the point of sale. If Craft did not provide clear cancellation instructions when you subscribed, your legal position is strengthened when requesting refunds.
The law also prohibits automatic renewal of subscriptions without explicit informed consent. If you signed up for a free trial and were charged without clear advance notice, Craft violated your consumer rights, and you may demand a full refund regardless of the standard timeframe.
National privacy commission guidelines on billing disputes
If Craft misused your payment information or charged your card without authorization, the National Privacy Commission (NPC) of the Philippines can investigate on your behalf. File a complaint at privacy.gov.ph if you believe your personal data or financial information was mishandled during the subscription or cancellation process.
Your legal position block
Your legal position: Under the Consumer Act of the Philippines (RA 7394), you have the unconditional right to cancel any digital subscription service. If Craft charged your payment method after you requested cancellation, or if you were billed for a service you did not authorize, you may demand a refund directly from Craft or escalate your complaint to the Department of Trade and Industry (DTI) Consumer Protection Group. Yafee protects your interests by ensuring all communications with Craft are documented and timestamped.
Common cancellation mistakes to avoid
Cancellation is simple when you follow the correct steps, but many users inadvertently delay or complicate the process. Below are the traps Yafee helps subscribers sidestep.
Assuming deletion equals cancellation
Deleting the Craft app from your device or logging out of your account does not cancel your subscription or stop charges. Your payment method on file continues to be billed on your renewal date even after you uninstall the app. You must explicitly cancel your subscription through your account settings, the relevant app store, or email. Verify cancellation by checking your account settings 24 hours later and confirming that "Subscription Active" no longer appears.
Missing your renewal date
If you do not cancel before your next renewal date, you are charged for another billing cycle immediately. Once charged, you have a limited refund window (14 days for direct web subscriptions, 30 days for Google Play). Yafee advises setting a calendar reminder 3 days before your renewal date if you intend to cancel, ensuring you act in time to prevent unwanted charges.
Canceling without documenting confirmation
Do not rely on memory or verbal conversations with support staff. Take screenshots of every cancellation confirmation page, save all email confirmations from Craft or app stores, and note the date and method of cancellation. If a dispute arises and Craft claims your subscription is still active, this documentation is your proof of cancellation and strengthens any refund claim.
Ignoring app store refund policies
If you subscribed through Apple or Google, Craft's own refund policy does not apply; you are subject to Apple's or Google's policies. Many users contact Craft support for refunds without realizing Apple or Google must approve the refund. Contact the correct entity first: Apple Support for iOS subscriptions, Google Play Support for Android subscriptions, or Craft support for direct web subscriptions.
Checklist before and after cancellation
Use this checklist to ensure your cancellation is complete and your financial interests are protected.
| Action | Before cancellation | After cancellation |
|---|---|---|
| Export all documents and notes from Craft | ✓ | |
| Note your renewal date and current billing amount | ✓ | |
| Check cancellation method (web, Apple, Google, or email) | ✓ | |
| Complete cancellation through chosen method | ✓ | |
| Take screenshot of cancellation confirmation | ✓ | |
| Request refund if eligible (within 14-30 days) | ✓ | |
| Verify account shows "Subscription cancelled" after 24 hours | ✓ |
Keep, cancel, or switch: should you stay or go
Before you cancel, consider whether you might benefit from downgrading or pausing your subscription instead.
| Your situation | Recommendation | Action |
|---|---|---|
| You use Craft multiple times per week and value the AI features | Keep your subscription | Continue your current plan; cancel only if budget becomes critical |
| You use Craft occasionally and the ₱452/month cost feels high | Downgrade or cancel | Switch to the Free tier (2GB storage) or cancel and export your documents |
| You never use Craft or switched to Notion permanently | Cancel immediately | Follow the cancellation steps in this guide; request a refund if you qualify |
| You subscribed on impulse after a free trial | Cancel within 14 days and request a refund | Email [email protected] for refund eligibility; provide your transaction date and payment method |
How yafee assists with Craft cancellation and refunds
Canceling a digital subscription should never be complicated or stressful. Yafee specializes in helping Philippine consumers navigate subscription cancellations, recover refunds, and protect their consumer rights under local law. Our team has helped thousands of users cancel unwanted services like Craft, chase down refunds from app stores, and escalate disputes to regulatory authorities when companies refuse to cooperate.
If Craft continues charging you after you request cancellation, if the company ignores your cancellation emails, or if you believe you were billed without authorization, Yafee can guide you through formal complaint procedures with the Department of Trade and Industry (DTI). We provide templates for cancellation letters, track refund timelines, and ensure your documentation is legally sound.
Visit yafee.com to explore our full range of subscription cancellation guides for Philippine-based services. Yafee is committed to empowering consumers with clear, actionable information grounded in Philippine consumer law. Whether you are canceling Craft, requesting a refund from Google Play, or disputing an unauthorized charge on your credit card, Yafee provides the expertise and support you need to succeed.
Contact information and escalation routes
Use the following contact details to cancel your Craft subscription or escalate disputes if the company fails to respond.
Craft support email: [email protected]
Craft website: craft.do
Apple App Store support: support.apple.com/contact
Google Play support: play.google.com/intl/en_ph/about/play-points/faq
Philippine Department of Trade and Industry (DTI) Consumer Protection Group: https://www.dti.gov.ph/consumers
National Telecommunications Commission (NTC) - for digital service disputes: https://www.ntc.gov.ph
Document all communication with Craft, including dates, times, and content of emails or support tickets. If Craft does not respond to your cancellation request within 48 hours or if your refund is not processed within the stated timeframe, file a formal complaint with the DTI Consumer Protection Group. Include copies of your cancellation request email, Craft's response (or lack thereof), and proof of payment. The DTI will investigate and may compel Craft to issue a refund or corrective action.
Yafee has helped thousands of consumers cancel unwanted subscriptions, recover lost refunds, and hold companies accountable for billing violations in the Philippines. Whether your issue is straightforward or complex, our guides and resources ensure you understand your rights and the practical steps to enforce them. Cancel with confidence knowing that Yafee is here to support your consumer interests.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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