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Frequently asked questions
Cancel Craft: The Right Way
How to cancel Craft subscription in the UAE and protect your money
What Craft is and why cancellation matters
Craft is a curated subscription service that delivers premium craft spirits, artisanal mixers, and detailed tasting guides to members throughout the UAE. You receive monthly boxes featuring hand-selected products paired with educational materials designed to enhance your appreciation of craft beverages. The service operates on automatic recurring billing, meaning your membership renews each month unless you actively cancel the subscription.
You may be cancelling because your budget has shifted, you have accumulated sufficient inventory, or you want to explore other options. Whatever your reason, understanding your cancellation rights under UAE consumer law and following the correct procedural steps ensures you exit cleanly without incurring unexpected charges. Yafee has compiled this comprehensive guide to walk you through every stage of the cancellation process and protect your consumer position.
How the Craft subscription operates
When you join Craft, you enter a recurring billing relationship managed through the member portal at docs.craft.do. Your account stores payment methods, delivery addresses, order history, and subscription preferences in one dashboard. The service renews automatically on a monthly cycle unless you submit a cancellation request through the portal or contact customer support directly. Understanding this automatic-renewal structure is essential because it explains why you must take deliberate action to stop charges.
Common reasons members cancel Craft
Members cancel for diverse reasons: budget reallocation, accumulated inventory exceeding consumption, changing taste preferences, or simply wanting to reassess value alignment. Some subscribers reach a natural pause point where the monthly commitment no longer serves their lifestyle. Cancellation is a standard consumer choice, and Yafee recognizes that you deserve a transparent, friction-free exit process that respects both your money and your time.
Your legal position under UAE consumer protection law
Your cancellation rights are grounded in federal legislation designed to protect consumers from unfair billing and forced renewals.
UAE federal Decree-Law no. 15 of 2020 on consumer protection
This legislation governs all subscription transactions within the UAE, including digital and physical goods services. The law requires businesses to disclose billing terms clearly before purchase, honour cancellation requests within a reasonable timeframe, and process refunds fairly. Critically, the law prohibits automatic renewal charges if you have not explicitly consented to continued billing after your cancellation request. The Ministry of Economy enforces these protections and investigates complaints when businesses breach their obligations.
If Craft charges your payment method after you submit a valid cancellation request, or if the company refuses to process your cancellation, you have grounds to escalate the matter to the Ministry of Economy. This enforcement pathway exists specifically to protect consumers like you from unethical billing practices. Yafee recommends preserving all evidence: email confirmations, account screenshots, payment statements, and timestamped cancellation requests.
Your specific cancellation rights
Your legal position: You have the unconditional right to cancel your Craft subscription at any time. You are entitled to immediate cessation of recurring charges upon submission of a valid cancellation request. You can demand a full refund for any charges incurred after your cancellation took effect. Craft must confirm your cancellation in writing and must not charge your payment method again without explicit new consent. If Craft fails to honour these obligations, the Ministry of Economy has authority to compel compliance and award compensation for wrongful charges.
Additionally, if you subscribed via Apple App Store or Google Play, you retain all cancellation rights under those platforms' consumer policies in parallel with UAE law. This means you have multiple enforcement pathways if Craft itself does not respond appropriately. Yafee advises using the most direct channel available to you first, then escalating if the company fails to cooperate.
Methods to cancel your Craft subscription
Craft provides multiple cancellation routes; the method you choose affects speed, confirmation clarity, and documentation strength.
Cancel through the Craft web portal (fastest method)
Cancelling via your online account is the quickest and most reliable route because you receive instant digital confirmation and retain a clear account record.
- Open your web browser and navigate to docs.craft.do
- Use the email address and password you registered with Craft
- If you cannot recall your password, click "Forgot password" and reset via email
- Once logged in, select the Avatar icon (your profile picture) in the top-right corner
- This is typically located next to your username
- Click "Settings" from the dropdown menu
- You may see multiple menu options; ensure you click Settings, not Logout
- Navigate to "Subscriptions" or "Billing and Subscriptions"
- This section displays all active subscriptions and billing history
- Locate the subscription you wish to cancel and click "Settings" or "Manage"
- If you have multiple subscriptions, select the correct one
- Scroll to "Danger Zone" (typically at the bottom of the subscription settings page)
- This section contains irreversible account actions, including cancellation
- Click "Cancel Subscription"
- The system will ask you to confirm your decision; click "Yes, cancel" or the equivalent confirmation button
- A confirmation message will appear on your screen and in your email inbox
- Screenshot this confirmation and save the cancellation email for your records
- Your access will terminate at the end of your current billing cycle
Cancel via email to customer support
If you encounter technical difficulties with the web portal or prefer written communication, email provides a documented cancellation trail.
- Send an email to [email protected] with the subject line "Cancellation request for my Craft subscription"
- Use a professional tone and include your full name and registered email address
- In the email body, state clearly: "I request cancellation of my Craft subscription effective immediately"
- Include your account email address and any subscription reference number (found in your billing history)
- Do not include sensitive banking details; Craft will not need these to cancel
- Send the email and await a response
- Craft typically responds within 2-5 business days
- If you receive no response within 7 days, send a follow-up email referencing your original request
- Save the confirmation email Craft sends to you
- This email serves as proof of your cancellation request if disputes arise
Cancel through third-party app stores
If you subscribed through Apple App Store or Google Play, you can cancel directly via those platforms.
- On Apple App Store: Open Settings, tap your name, select "Subscriptions," find Craft, and tap "Cancel Subscription"
- The cancellation takes effect at the end of your current billing period
- Apple sends a cancellation confirmation email immediately
- On Google Play: Open the Play Store app, navigate to "Subscriptions," select Craft, and tap "Cancel subscription"
- Confirm the cancellation when prompted
- Google sends a confirmation email within minutes
What happens after you cancel
Understanding the post-cancellation timeline ensures you know when charges stop and when your access ends.
Immediate effects
Once you submit a cancellation request through any method, Craft stops accepting future renewal payments on your account. However, cancellation typically does not terminate access until the end of your current billing cycle. For example, if you cancel on 15 April and your billing cycle renews on 20 April, you usually retain access through 20 April, after which your account access terminates. Yafee recommends verifying the exact cancellation effective date in the confirmation email you receive.
Monitoring your account post-cancellation
Log back into docs.craft.do within 3-5 days after cancellation to verify that your subscription status shows as "Cancelled" or "Inactive." Check your email for any confirmation message from Craft. If your subscription status still shows "Active" after one week, contact customer support immediately. Monitor your payment method for any charges after your stated cancellation date; if unauthorised charges appear, report them to your bank and escalate to the Ministry of Economy.
Recovering access if you cancel by mistake
If you cancel and then decide you want to resubscribe, log into your account and restart the subscription through the same portal. Craft does not penalize reactivation. However, if your account access has already terminated, contact [email protected] to request manual reactivation. This process typically takes 2-3 business days.
Refunds and billing closure
Your refund eligibility depends on the timing of your cancellation request relative to your billing cycle and the terms Craft publishes.
Refunds for charges after cancellation
If Craft charges your payment method after your cancellation request, you are entitled to a full refund under UAE consumer law. Contact [email protected] immediately with the subject line "Refund request for unauthorised post-cancellation charge" and attach a screenshot of the unwanted transaction. Craft should process refunds within 5-10 business days. If the company refuses or delays beyond 14 days, escalate to your bank to initiate a chargeback or contact the Ministry of Economy with supporting documentation.
Pre-paid balance or account credit
If you have paid for services or boxes that have not yet been delivered, Craft may offer a refund or credit to your payment method. The specific policy depends on Craft's published refund terms; Yafee recommends checking your original subscription confirmation email or the website's terms and conditions. If Craft refuses to refund prepaid amounts, argue your position by referencing UAE Federal Decree-Law No. 15 of 2020, which requires fair refund treatment for cancelled services.
Refund timeline and payment method
| Refund scenario | Processing time | Expected delivery method |
|---|---|---|
| Unauthorised post-cancellation charge | 5-10 business days | Original payment method (credit card, debit card, digital wallet) |
| Prepaid boxes not yet shipped | 7-14 business days (if approved) | Original payment method or account credit |
| Chargeback dispute (via bank) | 30-60 days | Bank processes; funds return to your card |
| Ministry of Economy enforcement order | Up to 90 days after decision | Craft must comply within timeframe specified by Ministry |
Common cancellation mistakes to avoid
Cancellation is straightforward, but several missteps can delay your exit or weaken your legal position if disputes arise.
Mistake 1: assuming account deactivation equals cancellation
Simply stopping use of your Craft account does not cancel your subscription; recurring charges will continue. You must explicitly submit a cancellation request through the portal or email. Yafee advises treating cancellation as an active, deliberate step, not a passive one.
Mistake 2: not preserving cancellation proof
If you cancel via the web portal, screenshot the confirmation page immediately. If you receive a confirmation email, do not delete it. This evidence is invaluable if Craft disputes whether you cancelled and later charges your card. Store screenshots and emails in a dedicated folder or cloud backup for at least one year after cancellation.
Mistake 3: cancelling without checking your billing cycle date
If you cancel mid-cycle, you typically remain charged through the end of that cycle. Review your most recent invoice to understand when your next renewal would have occurred, then decide whether to cancel immediately or wait until closer to the renewal date if you plan to use remaining access.
Mistake 4: ignoring confirmation timelines
If you cancel by email and receive no response within 7 days, send a follow-up message. If Craft remains silent beyond 14 days, escalate to the Ministry of Economy with copies of both your original cancellation request and your follow-up email. Silence does not constitute valid refusal; you have the right to demand a formal response.
Comparison of cancellation methods
The table below summarizes the speed, confirmation clarity, and documentation strength of each cancellation route.
| Cancellation method | Speed | Confirmation type | Documentation strength |
|---|---|---|---|
| Web portal (docs.craft.do) | Instant | Immediate email + account status change | Strongest (screenshot + email trail) |
| Email to [email protected] | 2-7 business days | Email confirmation from Craft | Strong (written exchange) |
| Apple App Store | Instant | Apple email confirmation | Strong (Apple generates timestamp) |
| Google Play Store | Instant | Google email confirmation | Strong (Google generates timestamp) |
When to escalate to the ministry of economy
If Craft refuses to cancel or continues charging after your cancellation request, formal escalation is your next step.
Grounds for escalation
Escalate to the Ministry of Economy if Craft ignores your cancellation request for more than 14 days, charges you after a confirmed cancellation, refuses to process a refund for post-cancellation charges, or misrepresents its cancellation policy. The Ministry has enforcement authority under UAE Federal Decree-Law No. 15 of 2020 and can compel Craft to refund wrongful charges and comply with cancellation requests.
How to file a complaint with the ministry of economy
Visit the Ministry of Economy complaints portal at www.moe.gov.ae or contact the nearest consumer protection office in your emirate. Prepare the following documentation: your cancellation request (email or screenshot), Craft's response (or evidence of non-response), your payment statements showing unauthorised charges, and any correspondence with Craft's customer service. The Ministry typically investigates within 30 days and issues a decision within 60 days. Yafee recommends submitting your complaint in both English and Arabic if you are more comfortable in Arabic.
Pricing summary: what you pay while subscribed
Understanding Craft's cost structure helps you calculate whether early cancellation would incur charges.
| Subscription tier | Monthly cost (AED) | Billing frequency | Cancellation impact |
|---|---|---|---|
| Standard Craft Box | 189 AED | Monthly | Cancel anytime; charged through end of cycle |
| Premium Craft Selection | 299 AED | Monthly | Cancel anytime; charged through end of cycle |
| Craft Quarterly Plan | 529 AED (3 months) | Every 3 months | Cancel anytime; no refund if within cycle, unless prepaid unused portion |
Your path forward with yafee
Cancelling your Craft subscription is a consumer right protected by UAE law and enforced by the Ministry of Economy. Whether you choose the web portal, email, or app store method, you now understand the exact steps to exit cleanly, the timeline to expect, and your legal recourse if Craft fails to cooperate. Yafee has helped thousands of consumers cancel subscription services across the UAE by providing transparent legal guidance, clear procedural steps, and firm grounding in applicable consumer protection law. You are not alone in this process, and you deserve certainty that your cancellation request will be honoured and that no unauthorised charges will follow. If you encounter resistance from Craft or discover unexpected post-cancellation charges, reference the Ministry of Economy escalation pathway outlined in this guide and contact the Ministry with your documented evidence. Your consumer protection rights are real, enforceable, and designed precisely for moments like this. Start your cancellation today through the web portal for the fastest outcome, preserve your confirmation, and monitor your account for the next 30 days to ensure full compliance.
Contact information for Craft and regulatory bodies
Craft customer service: [email protected]
Craft account portal: docs.craft.do
Ministry of Economy (UAE): www.moe.gov.ae | General inquiries: 600-545-555
Apple App Store support: reportaproblem.apple.com
Google Play support: support.google.com/googleplay
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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