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Frequently asked questions
Cancel Cravebliss: The Right Way to Avoid Charges
How to cancel Cravebliss in the philippines and stop recurring charges
What Cravebliss is and how the subscription billing works
Cravebliss operates as a subscription-based food delivery service that charges your account automatically every month until you cancel. You pay upfront for monthly access to premium delivery features or subscriber-exclusive discounts, and the service continues renewing indefinitely unless you take action to stop it. This recurring billing model is legal under Philippine law, but only when the service clearly discloses cancellation terms before you pay.
When you sign up with Cravebliss, you enter a monthly billing cycle. Your card gets charged once per period, and the subscription automatically renews on the same date each month. The critical detail: even after you cancel, your premium access remains active until the end of your current paid period. If you cancel on day 5 of a 30-day cycle, you retain access until day 30, but you will not be charged again on day 31.
Understanding what "cancellation" actually means
Many Filipino users misunderstand cancellation. When you cancel Cravebliss, you are stopping future charges, not claiming a refund for unused days. Your existing balance does not carry forward, and Cravebliss does not reimburse partial months. This arrangement is lawful under the Consumer Act of the Philippines (Republic Act No. 7394), provided the company discloses these terms clearly at signup.
The confusion arises because cancellation does not mean immediate loss of access. You keep using the service until your paid period expires naturally. This is where phantom charges occur: users believe they have cancelled and stopped paying, then receive an unexpected charge weeks later because the subscription automatically renewed.
Typical pricing tiers and what you pay for
Cravebliss subscribers pay monthly fees ranging from ₱299 to ₱799, depending on the tier selected. These fees grant you access to premium delivery options or subscriber-only discounts on food orders, not individual meals or products. You are purchasing monthly access, not consumable goods. This distinction matters legally because it determines whether you can demand a refund and what recourse you have under Philippine consumer law.
Yafee has identified that many cancellation disputes stem from unclear trial-to-paid conversions. Users sign up for a free trial, forget they accepted automatic renewal terms, and later face surprise charges. This trap is widespread, and your protection against it lies in understanding your rights under the Consumer Act of the Philippines.
Your legal rights under philippine consumer law
The Consumer Act of the Philippines (Republic Act No. 7394) protects you against unfair subscription practices and mandates that companies disclose cancellation procedures clearly before charging you.
Your legal position as a philippine consumer
Under the Consumer Act of the Philippines, you have the right to cancel any subscription service without penalty, provided the company has disclosed the cancellation method upfront. If Cravebliss failed to clearly explain how to cancel before your first charge, you may dispute that charge with your bank and request a refund. Furthermore, if you were charged without explicit consent (for example, if a free trial converted to a paid subscription without clear warning), the Department of Trade and Industry (DTI) can investigate the complaint on your behalf.
Consequently, your first step is to gather evidence: screenshots of the signup page, email confirmations, and your bank statement showing all charges. This documentation strengthens your position if you need to escalate to your bank or file a formal complaint with the DTI Consumer Protection Group.
Cancellation rights and refund eligibility
You have the absolute right to cancel at any time. Cravebliss cannot legally require you to remain subscribed or impose cancellation fees. However, your refund entitlement depends on how you paid and whether Cravebliss breached its disclosure obligations. If you paid via credit card or debit card and believe you were charged without proper consent, you can dispute the transaction directly with your bank. This process, called a chargeback, is free and is regulated by the Bangko Sentral ng Pilipinas (BSP).
If you paid via app store (Apple App Store or Google Play), you must cancel through that platform, and refund eligibility follows the store's policies, not Cravebliss's. Yafee recommends checking your app store purchase history before attempting to cancel on the Cravebliss website, as this prevents duplicate cancellation attempts and clarifies where your subscription is actually held.
Why you should cancel Cravebliss
Understanding your reasons for cancelling helps you choose the fastest and safest cancellation route.
Common reasons filipino users cancel
You may no longer need the service because delivery fees have become too high, you have found a cheaper competitor, or your usage no longer justifies the monthly cost. Alternatively, you may have been enrolled in a paid subscription without your knowledge because a free trial auto-converted and you missed the renewal notification. Some users cancel after discovering they were charged despite a declined payment, or they switch to a different app and want to cancel the original subscription to avoid duplicate charges.
Others cancel preemptively before announced price increases or because they were never informed of the automatic renewal terms during signup. All of these scenarios are valid, and Yafee has helped thousands of consumers navigate Cravebliss cancellations cleanly and safely, regardless of circumstance.
When you might keep your subscription instead
If you order food delivery multiple times per month and the subscription discount exceeds ₱100 per order, the monthly fee becomes justified by savings alone. Similarly, if Cravebliss offers free delivery on all orders and you regularly pay ₱50 to ₱150 in delivery fees, the subscription pays for itself. Calculate your last three months of orders: if Cravebliss would have saved you money, keeping the subscription is rational. If it would not have, cancellation is the correct choice.
How to cancel Cravebliss step by step
Follow these steps carefully to cancel your subscription and prevent future charges.
Step one: locate your account and subscription details
- Log into your Cravebliss account using your email and password.
- If you cannot remember your password, select "Forgot password" and reset it via the email address associated with your account.
- If you signed up through an app store or social media login, proceed to step two instead.
- Navigate to "Account" or "Settings" (usually located in the menu or profile icon).
- Look for a section labelled "Subscription," "Billing," or "Membership."
- Screenshot this page for your records before proceeding.
- Verify your current subscription status and the date of your next automatic charge.
- Note the exact date so you can confirm the cancellation took effect before that charge date.
Step two: check if your subscription is held through an app store
- Determine whether you subscribed through the Cravebliss website, Apple App Store, or Google Play Store.
- If you do not remember, check your email for a confirmation receipt from Apple (Apple ID) or Google (Google Play) rather than Cravebliss directly.
- This is critical because you must cancel through the same platform where you subscribed.
- If you subscribed via Apple App Store, open the App Store app on your iPhone or iPad.
- Tap your profile icon (top right).
- Select "Subscriptions" and find Cravebliss.
- Tap "Cancel subscription" and confirm.
- You will receive an immediate confirmation email from Apple.
- If you subscribed via Google Play Store, open the Google Play app on your Android device.
- Tap the profile icon and select "Payments and subscriptions."
- Choose "Subscriptions" and find Cravebliss.
- Tap "Cancel subscription" and confirm.
- Google will send you a confirmation email.
- If neither app store email appears in your confirmation history, your subscription is held directly with Cravebliss; proceed to step three.
Step three: cancel through the Cravebliss website
- Open the Cravebliss website and log into your account.
- If the website does not have a visible cancellation option in the account settings, scroll to the footer and look for "Contact Us" or "Help."
- Locate the cancellation option, usually under "Subscription settings" or "Manage membership."
- Click "Cancel subscription" or the equivalent button.
- The system may ask for your reason for cancellation; provide an honest response so the company understands why customers leave.
- Review the final confirmation screen.
- Confirm the cancellation end date (the last day you have access).
- Take a screenshot of this confirmation for your records.
- Submit the cancellation request.
- You will receive a confirmation email from Cravebliss within 24 hours.
- Save this email indefinitely.
Step four: verify cancellation via email
- Wait for the confirmation email from Cravebliss.
- The email should state your cancellation date and your final billing date.
- If you do not receive this email within 24 hours, contact Cravebliss support immediately.
- Compare the final billing date in the email to your bank statement.
- No charge should appear after this date.
- If a charge appears after the stated final date, you have evidence of a billing error to dispute.
Step five: contact Cravebliss support if you cannot cancel online
- If you encounter a broken cancellation link or missing subscription settings, contact Cravebliss support directly.
- Email support at the address provided in your account settings or on the company's contact page.
- Include your account email, full name, and the date you wish to cancel, effective immediately.
- Request written confirmation of your cancellation.
- Use this email template:
- "I request immediate cancellation of my Cravebliss subscription effective [today's date]. My account email is [your email]. Please confirm this cancellation in writing and provide the final billing date. Thank you."
- Send the email from the same email address associated with your Cravebliss account.
- Screenshot the sent email and file it with your other cancellation documents.
- Expect a response within 48 hours; if none arrives, escalate to the DTI Consumer Protection Group.
What happens after you cancel Cravebliss
Cancellation does not mean immediate loss of access. Your timeline matters, and you must monitor your bank account carefully.
Your access period after cancellation
After you cancel, you retain full access to Cravebliss until the end of your current paid billing period. If you cancel on the 15th of a 30-day cycle that began on the 1st, you keep access until the 30th. You will not be charged on the 31st. This grace period is standard and legally compliant; it ensures you receive the full value of your final month's payment.
Monitoring your bank account for phantom charges
After your final billing date passes, monitor your bank statement daily for the next 60 days. If Cravebliss charges your card again despite cancellation, you have grounds to dispute the charge. Log into your bank's app or website and file a dispute immediately, citing your cancellation confirmation email as evidence.
Yafee recommends setting a phone reminder for 5 days after your stated final billing date. Check your statement on that date and again one week later. Phantom charges often appear 3 to 7 days after the final billing date when systems sync. Catching these charges within 60 days is essential, as most banks and credit card companies have a 60-day dispute window.
Removal from Cravebliss marketing communications
After cancellation, you may still receive marketing emails from Cravebliss. These emails are not a sign that your cancellation failed; they are automated. You can unsubscribe from marketing emails by clicking the "Unsubscribe" link at the bottom of any email. This action is separate from your subscription cancellation.
Refund eligibility and dispute procedures
Your refund entitlement depends on the circumstances of your cancellation and how you paid.
When Cravebliss will not refund your payment
Cravebliss will not refund unused days of your subscription. If you cancel on day 5 of a 30-day period, you do not receive a pro-rata refund for days 6 to 30. This policy is legal under Philippine consumer law, provided Cravebliss disclosed it before your first charge. Consequently, you cannot demand a refund simply because you changed your mind.
However, you may be entitled to a refund if Cravebliss charged you without consent, if a free trial converted to a paid subscription without clear warning, or if the company failed to disclose cancellation procedures upfront. In these scenarios, the company breached the Consumer Act of the Philippines, and you have grounds for a refund claim.
How to dispute a charge with your bank
- Log into your bank account online or via mobile app.
- Locate the disputed Cravebliss charge in your transaction history.
- Select the transaction and choose "Report as unauthorized" or "Dispute this charge."
- Explain the dispute clearly.
- State: "I cancelled this subscription on [date] but was charged anyway" or "I did not authorize this charge" if applicable.
- Attach your cancellation confirmation email as evidence.
- Submit the dispute.
- Your bank will initiate a formal chargeback process.
- You will receive updates via email as the bank investigates.
- Most disputes resolve within 30 to 45 days.
- If the bank rules in your favour, the disputed amount returns to your account automatically.
- If the bank denies the dispute, ask the bank to explain its reasoning and request escalation to a supervisor.
Filing a complaint with the department of trade and industry
If Cravebliss refuses to respond to your support emails or cancellation request within 5 business days, or if your bank dispute is denied unfairly, file a formal complaint with the DTI Consumer Protection Group. You can file online at www.dti.gov.ph or visit your nearest DTI office in person.
Provide the DTI with your cancellation confirmation email, bank statements, and all support communications. The DTI investigates free of charge and can compel Cravebliss to refund you if the company violated consumer protection laws. Yafee advises keeping all documentation organised in a folder on your phone or computer for quick access during disputes.
Common mistakes to avoid when cancelling
Cancellation is straightforward, but these errors could slow your process or leave you vulnerable to continued charges.
Failing to confirm cancellation in writing
Never rely on a verbal phone call or a conversation in the app to confirm cancellation. The company has no record of it, and you have no proof. Always cancel through the website, app, or email, and always save the confirmation. If you must call support, request that they email you a written cancellation confirmation immediately after the call ends. Without this documentation, you cannot dispute a phantom charge later.
Cancelling through the wrong platform
If you subscribed through the Apple App Store or Google Play, cancelling on the Cravebliss website will not work. Your subscription is held by Apple or Google, not Cravebliss. You must cancel through the app store where you subscribed. Cancelling in the wrong place leaves your subscription active and your card still charging every month.
Assuming cancellation is complete without verification
Do not assume cancellation worked simply because you clicked a button. Always wait for the confirmation email, verify the final billing date, and check your bank statement after that date to ensure no charge appears. A missing confirmation email could signal a system error that left your subscription active.
Deleting your account instead of cancelling your subscription
Deleting your Cravebliss account does not automatically cancel your subscription. The company can still charge your card because the billing arrangement exists independently of your account. Always cancel the subscription first, then delete your account if you wish.
Pricing and billing summary
| Subscription tier | Monthly cost (PHP) | Primary benefit | Typical monthly savings for average user |
|---|---|---|---|
| Basic | ₱299 | Free delivery on selected orders | ₱150 to ₱250 |
| Standard | ₱499 | Free delivery on all orders plus 5 percent discount | ₱300 to ₱500 |
| Premium | ₱799 | Free delivery on all orders plus 10 percent discount and priority support | ₱500 to ₱800 |
When the subscription makes financial sense
Calculate your average monthly delivery fees and order frequency over the past three months. If Cravebliss discounts and free delivery would have saved you more than the subscription cost, keeping the subscription is financially rational. If not, cancellation reduces your monthly food delivery expenses immediately.
Key documents and contact information
Gather these documents before and during cancellation for maximum protection.
Documents you must preserve
- Your initial Cravebliss signup confirmation email (proof of consent to terms)
- Screenshots of the signup page showing cancellation terms and pricing
- Your bank statement showing all Cravebliss charges
- Your cancellation confirmation email from Cravebliss
- Screenshots of your account settings page showing subscription status
- Any support emails exchanged during the cancellation process
Support and escalation contacts
Cravebliss support operates through a parent company contact portal. Email support at the address listed in your account settings, or visit their contact page for the most current support channels. Yafee recommends always using email for your initial cancellation request, as it creates a documented record of your request date and time.
If Cravebliss fails to respond within 5 business days or refuses to cancel, file a complaint with the Department of Trade and Industry (DTI) Consumer Protection Group. The DTI office is located in Manila and operates regional branches nationwide. You can file online at www.dti.gov.ph or visit your nearest DTI office with your documentation.
Your cancellation address and final checklist
Before you begin cancellation, verify you have the following: your login credentials for your Cravebliss account, the email address associated with your subscription, your bank account details showing recent Cravebliss charges, and the date of your next scheduled billing cycle. Then follow the step-by-step process above. Keep screenshots and confirmation emails in a dedicated folder on your phone or computer. After you cancel, monitor your bank statement for 60 days to catch any phantom charges.
What yafee customers report after cancellation
Most users report successful cancellations within 24 hours when they follow the procedures above. The most common complaint is receiving marketing emails after cancellation; these are easily managed by unsubscribing, and they do not indicate a failed cancellation. Users who encountered phantom charges reported that their bank dispute was resolved within 45 days, and most received full refunds of unauthorised post-cancellation charges.
The users who faced the longest disputes were those who could not produce cancellation confirmation emails or bank statements. Yafee therefore emphasises that documentation is your strongest protection. Save everything before, during, and after your cancellation request.
Conclusion: take control of your Cravebliss subscription today
Cancelling Cravebliss is a straightforward process when you follow a clear method and document every step. Your rights under the Consumer Act of the Philippines are strong: you can cancel at any time without penalty, and you can dispute any charge made without proper consent. Yafee has guided thousands of Philippine consumers through cancellations safely and successfully, and the same protections apply to you. Take action today by logging into your Cravebliss account or app store subscription settings and initiating cancellation. Verify the final billing date, monitor your bank statement after that date, and keep your confirmation email indefinitely. If a phantom charge appears, dispute it with your bank using your cancellation confirmation as evidence. Yafee is here to help you navigate every step, and with these procedures in place, you can cancel with confidence and protect your financial interests going forward.