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Cancel Yogaroutine: Step-by-Step Guide
How to cancel Yogaroutine and stop auto-renewal charges in the philippines
What Yogaroutine is and why cancellation matters
Yogaroutine operates as a subscription-based fitness platform offering guided yoga routines, meditation classes, pilates workouts, and wellness tracking tools. You subscribe monthly and gain access to a digital library of classes, but the service charges your payment method automatically each billing cycle unless you actively cancel.
The central issue is this: Yogaroutine does not publish a transparent, self-service cancellation process on its website or app. Many Philippine users subscribe through free trials-promising 7 to 14 days of access-only to discover automatic charges after the trial ends. Your legal right to cancel exists under the Consumer Act of the Philippines (Republic Act No. 7394), which mandates clear cancellation procedures and prohibits deceptive auto-renewal practices. Yafee has developed this guide to ensure you understand your protections and execute a cancellation that actually sticks.
Understanding your subscription model
Yogaroutine offers tiered monthly plans ranging from PHP 564 to PHP 2,259 depending on the tier you selected at sign-up. Each plan renews automatically on your billing date unless you cancel before that date arrives. The platform operates on a "negative option" model-the company assumes you want to continue paying unless you explicitly tell them to stop.
Under Philippine consumer law, Yogaroutine must provide a simple, readily available mechanism to cancel. If the company has failed to do so, or if you cancelled but continued receiving charges, you have grounds to dispute the transaction with your payment provider or escalate to the Department of Trade and Industry (DTI).
Why your cancellation may have failed
You may believe you already cancelled Yogaroutine but still see charges. This happens because cancellation requests sent via email do not automatically sync with the billing system. Contacting customer support during their limited hours (Monday to Friday, 9:00 AM to 6:00 PM Philippine Standard Time) often results in delays or miscommunication. Yafee recommends cancelling directly through your payment method-the app store, payment app, or bank-while simultaneously notifying Yogaroutine in writing.
Your consumer rights under philippine law
The Consumer Act of the Philippines grants you explicit protections against unauthorized charges and unclear cancellation policies.
What the consumer act of the philippines guarantees you
Republic Act No. 7394 mandates that merchants provide truthful and complete information about subscription terms, including the cost, billing cycle, and how to cancel. Section 10 of the Act explicitly prohibits engaging in deceptive acts-which includes charging customers for services they did not authorize or charging beyond the agreed period.
If Yogaroutine has charged you after your cancellation attempt, or if the company did not disclose cancellation terms clearly before your free trial converted to a paid subscription, you have violated consumer protections. You can dispute these charges directly with your payment provider (Apple, Google, your bank) and file a formal complaint with the Department of Trade and Industry if the company refuses to refund.
Your legal position
You are entitled to a full refund of any charges incurred after your valid cancellation request. Your cancellation request is considered valid if you submit it in writing (email, registered mail, or through your payment provider's dispute tool) and can prove delivery. The burden falls on Yogaroutine to demonstrate that you authorized continued charges. Do not accept vague responses from customer support; demand written confirmation of your cancellation and the specific date the company processed it.
Pricing breakdown and plan comparison
Understanding which plan you subscribed to is essential for accurate cancellation and identifying billing errors.
| Plan name | Monthly cost (PHP) | Key features | Cancellation method |
|---|---|---|---|
| Yoga Plus Subscription | 564 | 400+ yoga flows, meditation, tracking | Web account or app store |
| YYOGA at Home | 1,129 | Premium classes, nutrition, pilates | Apple/Google Play or support email |
| Carnimeal App Bundle | 2,259 | Yoga, nutrition, meal plans, premium | Support contact (bundled services) |
| Free trial (7-14 days) | 0 (auto-converts) | Limited access to core classes | Cancel BEFORE trial ends |
Locate your most recent charge on your bank statement or email receipt. That plan name is the exact subscription you must cancel. If you subscribed through an app store, the name may differ slightly from the website version, but the cost should match.
Step-by-step cancellation instructions
Your cancellation pathway depends on where you subscribed to Yogaroutine.
Cancelling via the Yogaroutine website or mobile app
- Log into your Yogaroutine account using your email and password.
- If you have forgotten your password, use the "Forgot Password" link on the login screen and check your email for a reset link.
- Navigate to Settings or Account Settings (usually located in the menu icon or user profile section).
- Look for "Subscription," "Billing," or "Payment Methods."
- Select "Cancel Subscription" or "Manage Subscription."
- If this option does not appear, proceed to the next method (payment provider cancellation).
- Follow the on-screen prompts and confirm your cancellation.
- Yogaroutine may ask why you are leaving; you do not have to provide a reason, but doing so can help the company improve.
- Take a screenshot of the cancellation confirmation screen showing the date and time.
- Save this evidence in case you need to dispute a future charge.
Cancelling through apple app store (iOS)
- Open the App Store app on your iPhone or iPad.
- Do not open Yogaroutine itself; you must use the App Store.
- Tap your profile icon in the top right corner.
- Select "Subscriptions."
- Find Yogaroutine in the list of active subscriptions.
- If you do not see it, you may be on a free trial or the subscription has already expired.
- Tap "Cancel Subscription" or the red minus icon.
- Apple will offer you a discount to stay; decline unless you genuinely want to continue.
- Confirm the cancellation and take a screenshot of the final confirmation screen showing "Cancelled" status.
- The cancellation is effective immediately; you retain access until the current billing period ends.
Cancelling through google play store (Android)
- Open the Google Play app on your Android device.
- Navigate to the hamburger menu (three horizontal lines) in the top left.
- Select "Manage my subscriptions."
- Tap "Subscriptions."
- Find Yogaroutine and tap on it.
- Select "Cancel subscription."
- Choose a reason for cancellation (optional).
- Confirm by tapping "Cancel subscription" again.
- Screenshot the confirmation page.
- You will retain access until your current billing period expires.
Cancelling through a credit or debit card issuer
- Contact your bank, credit card company, or e-wallet provider directly (BDO, BPI, GCash, PayMaya, etc.).
- Call the customer service number on the back of your card or the app.
- Request that they block future charges from Yogaroutine.
- Provide the merchant name, amount (PHP 564 or your plan amount), and frequency (monthly).
- Ask the bank to issue a reference number for this request.
- Keep this number for your records.
- Request a dispute for any charges incurred after your cancellation attempt if they continue.
- Your bank can reverse unauthorized charges under the Bangko Sentral ng Pilipinas (BSP) regulations.
Cancelling via formal written notice to Yogaroutine
- Prepare a cancellation letter or email with the following details:
- Your full name and email address associated with the Yogaroutine account.
- Your subscription plan name and monthly cost.
- The date you want the cancellation to take effect (ideally immediately).
- A clear statement: "I hereby request immediate cancellation of my Yogaroutine subscription, effective today. I do not authorize any further charges."
- Send the email to Yogaroutine's support address or use their contact form on the website.
- Request a read receipt or confirmation of delivery.
- If you do not receive a response within 5 business days, send the same letter by registered mail to Yogaroutine's registered office address (if publicly available) or follow up with a second email marked "URGENT."
- Keep copies of all correspondence.
- If charges continue after your written notice, file a dispute with your payment provider and reference your cancellation email in the dispute.
- You now have documentary proof of cancellation.
What happens after you cancel
Cancellation does not mean immediate loss of access; you retain service until the end of your current billing period.
Access after cancellation
After you cancel Yogaroutine, the platform will continue to allow you to use classes, meditation tracks, and tracking features until midnight on your next billing date. Your access ends completely on that date. No refund is issued for the current billing period unless you cancelled within the free trial window or the charges were unauthorized.
Confirming the cancellation took effect
Check your Yogaroutine account settings one week after cancellation. Your subscription status should show "Cancelled" or "Inactive." If it still shows "Active," contact Yogaroutine support immediately with screenshots of your cancellation request. Monitor your bank statement for the next 30 days to ensure no further charges appear. If they do, dispute them immediately with your payment provider and reference your cancellation confirmation.
Pursuing refunds for unauthorized charges
You are entitled to a refund if Yogaroutine charged you without authorization or after a valid cancellation.
Disputing charges with your payment provider
- Log into your bank account or payment app (GCash, PayMaya, etc.).
- Locate the Yogaroutine charge you want to dispute.
- Select "Report a problem" or "Dispute this transaction."
- Choose the reason: "Unauthorized charge," "Billing error," or "Company did not honour cancellation."
- Provide evidence: screenshots of your cancellation request, confirmation emails, or written notice to Yogaroutine.
- Attach any proof that you requested cancellation before the charge occurred.
- Submit the dispute and wait for the bank's investigation (typically 5-10 business days).
- The bank will contact Yogaroutine and request proof that you authorized the charge.
- If the bank rules in your favour, the amount is refunded to your account.
- You will receive written notification of the outcome.
Escalating to the department of trade and industry
If your bank denies the dispute or Yogaroutine refuses to refund, file a formal complaint with the Department of Trade and Industry (DTI). The DTI handles consumer protection disputes in the Philippines and can compel Yogaroutine to refund unauthorized or erroneous charges. Yafee can help you understand your DTI complaint options in a separate guide, but the basic process involves submitting documentation of your cancellation attempt and all charges after that date.
Common cancellation mistakes to avoid
You are not alone if a cancellation attempt has failed in the past; these errors are preventable once you know the pitfalls.
Mistake 1: cancelling only via email
Email cancellation requests are slow and often disappear in support queues. Many users believe they have cancelled because they sent an email, but the request is never processed. Yafee recommends always combining email cancellation with a simultaneous cancellation through your payment provider (app store or bank). This dual approach ensures that even if Yogaroutine misses your email, your payment method is already protected.
Mistake 2: failing to cancel before the trial ends
Free trials convert to paid subscriptions automatically. If Yogaroutine gave you 7 or 14 days free, you must cancel within that window or you will be charged on day 8 or day 15. Set a phone reminder for day 6 of your trial. Do not wait until the last moment.
Mistake 3: deleting the app instead of cancelling the subscription
Deleting the Yogaroutine app does not cancel your subscription. The app and the subscription are separate systems. Yogaroutine will continue to charge you monthly even if the app is no longer on your phone. Always cancel within the account settings or payment provider before uninstalling.
Mistake 4: not keeping evidence
Screenshots are your proof. Take photos of cancellation confirmation screens, confirmation emails, and bank statements. If a dispute arises, your evidence determines the outcome. Yafee advises storing these images in a secure cloud folder (Google Drive, OneDrive) so you do not lose them if your phone is replaced.
Comparison table: which cancellation method works best for you
Choose the cancellation pathway that matches your subscription source.
| Subscription source | Fastest method | Best for | Time to take effect |
|---|---|---|---|
| Yogaroutine website | Web account settings | Immediate self-service cancellation | Instant |
| Apple App Store | App Store Subscriptions | iPhone/iPad users | Immediate |
| Google Play Store | Google Play Subscriptions | Android users | Immediate |
| Free trial (any source) | Payment provider + email | Avoiding automatic charge | Same day |
| Unclear billing source | Bank/payment app dispute | Multiple charge attempts | 5-10 business days |
Why Yogaroutine cancellations fail and how to prevent yours from failing
Cancellation failures stem from misalignment between the platform you subscribed on and the one you use to cancel.
System sync delays
Yogaroutine's billing system and cancellation system do not always communicate instantly. A cancellation request submitted on Monday may not reflect in the billing queue until Wednesday, by which time an automatic charge has already processed. This is why Yafee emphasizes dual cancellation: contact Yogaroutine in writing while simultaneously blocking payment at the source (your bank or app store). This redundancy ensures no payment can slip through.
Subscription mismatches
You may have multiple Yogaroutine accounts or subscriptions under different email addresses. You cancel one subscription, but a second subscription under a different email continues to charge. Before cancelling, log into all email accounts associated with Yogaroutine and check each one. Cancel all subscriptions simultaneously.
Preventing future unauthorized charges
After cancellation, add Yogaroutine to your bank's "blocked merchants" list if that option is available. This prevents any future attempts to bill you. Set a calendar reminder to check your bank statement 30 days after cancellation confirmation. If a charge appears, dispute it immediately while your cancellation evidence is fresh.
Frequently encountered scenarios and solutions
Your specific situation may differ; here are resolutions for the most common cancellation problems Yafee users report.
You were charged after cancellation
This charge is unauthorized under Philippine consumer law. Immediately contact your payment provider and file a dispute, citing your cancellation confirmation date. Provide the disputed charge date and amount. If the charge occurred more than 60 days after your cancellation confirmation, contact the DTI and provide proof that Yogaroutine ignored your cancellation request. The DTI will investigate Yogaroutine's billing practices.
Yogaroutine says you never cancelled
If Yogaroutine claims to have no record of your cancellation request, this is a record-keeping failure on their part, not your problem. Refer Yogaroutine to your email timestamp, payment provider confirmation, or registered mail receipt. File a formal DTI complaint stating that Yogaroutine failed to maintain records of consumer cancellation requests, which is a violation of the Consumer Act of the Philippines. The DTI takes record-keeping failures seriously.
You cancelled via email but the company says you must call
Email is a valid cancellation method under Philippine consumer protection law. You are under no obligation to call if you have already cancelled in writing. If Yogaroutine demands a call to process cancellation, this is a deceptive practice. Document this demand and include it in your DTI complaint. The company must honour all reasonable cancellation channels.
Free trial charged you before the stated trial period ended
This is an unauthorized charge. You agreed to a 7 or 14-day trial, not an immediate charge. Dispute this charge with your payment provider immediately and include proof of the trial terms (the original email or website screen where the trial was described). Yafee advises also reporting this to the DTI as an example of deceptive billing practices.
Checklist for a successful Yogaroutine cancellation
Use this checklist to confirm you have completed all necessary steps.
| Step | Status | Notes |
|---|---|---|
| Identified your subscription plan and cost | ☐ | Check your bank statement; example: PHP 564 Yoga Plus |
| Cancelled via your payment source | ☐ | App Store, Google Play, or bank account |
| Sent written cancellation notice to Yogaroutine | ☐ | Email with confirmation of receipt requested |
| Took screenshots of all confirmations | ☐ | Store in secure cloud folder |
| Verified subscription status shows "Cancelled" | ☐ | Check within 7 days of cancellation |
| Checked bank statement 30 days post-cancellation | ☐ | No new Yogaroutine charge should appear |
Summary and next steps
Cancelling Yogaroutine requires action on two fronts: cancelling through the platform itself or your payment provider, and simultaneously notifying the company in writing. Under the Consumer Act of the Philippines, Yogaroutine must provide a transparent, readily available cancellation mechanism; if it has not, and you have been charged without authorization, you are entitled to a full refund and have grounds to escalate to the Department of Trade and Industry.
Start with cancellation through your payment method today (App Store, Google Play, or your bank). Then send a written cancellation request to Yogaroutine support. Monitor your bank statement for 30 days. If unauthorized charges appear after your cancellation, file a dispute with your payment provider and escalate to the DTI if necessary.
Yafee has helped thousands of consumers cancel fitness subscriptions, dispute unauthorized charges, and recover refunds under Philippine consumer protection law. Your right to cancel exists; this guide ensures you exercise it correctly. For additional guidance on your specific situation or DTI complaints, Yafee is your trusted resource for contract cancellations across all service categories. Start your cancellation process today and regain control of your subscription expenses.
Yogaroutine support contact information: Reach out to Yogaroutine's customer support team via email or through your account settings. Request a cancellation confirmation number and keep all correspondence. If you require formal escalation, reference this guide and file your complaint with the Department of Trade and Industry (DTI) Consumer Assistance Center, available at dti.gov.ph or through the DTI hotline.