Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Fitxr, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at ₱61.60 for 48h, then ₱3,353.56 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Fitxr in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Fitxr
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Fitxr subscription with zero hassle
1
Fill in the form
Give us your details and those of your Fitxr subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Fitxr. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Fitxr refuses your cancellation.
Frequently asked questions
Cancel Fitxr: The Right Way
How to cancel FitXR and stop automatic charges in the philippines
Why you might want to cancel FitXR
FitXR is a virtual reality fitness subscription service that transforms your VR headset into a personal workout studio with hundreds of live and on-demand classes. You access unlimited boxing, dance, high-intensity interval training (HIIT), sculpt, and combat workouts through a recurring subscription model that renews automatically each month or year.
FitXR markets itself to users seeking immersive fitness experiences, but many subscribers discover that VR workouts do not align with their fitness goals, schedule, or lifestyle. Your reasons for canceling are valid-whether you prefer traditional gym training, sold your VR headset, experienced a change in circumstances, or simply want to pause your membership. Yafee recognizes that canceling fitness subscriptions should be a straightforward process, and this guide walks you through every step required to end your FitXR membership and avoid unwanted charges.
Common reasons users in the philippines cancel FitXR
You might cancel because you prefer in-person workouts to virtual reality fitness, your schedule changed, your VR equipment became unavailable, you found a less expensive alternative, or you want a temporary break from the service. Furthermore, many subscribers encounter the complexity of canceling through multiple platforms-particularly if you signed up via Apple App Store or Google Play rather than directly through FitXR's website. Understanding your specific reason helps you determine the fastest cancellation route.
How automatic renewal works and why timing matters
FitXR operates on automatic renewal. Your subscription renews on a set date each month or year, and the company charges your payment method automatically unless you actively cancel before that renewal date. FitXR requires you to submit your cancellation request at least 72 hours before your renewal date to prevent being charged for the next billing cycle. This deadline is strict-if you cancel 48 hours before renewal, the charge will still process, and you will need to request a refund after the fact.
Many users miss this deadline because they do not know when their renewal date falls or they attempt to cancel through the wrong platform. If you subscribed through the App Store or Google Play, canceling through FitXR's website has no effect on your subscription. You must cancel through the platform where you subscribed. This mismatch is a leading cause of unwanted charges among Philippine users.
Your consumer rights and protections under philippine law
Philippine consumer law grants you specific protections when dealing with automatic renewal subscriptions like FitXR.
What the consumer act of the philippines says about subscriptions
The Consumer Act of the Philippines (Republic Act No. 7394) protects you from unfair subscription practices and establishes your right to accurate information before purchase. Under this law, FitXR must disclose the renewal date, the cost per billing cycle, cancellation procedures, and the specific terms and conditions before you are charged. The company cannot hide cancellation instructions or make the process deliberately difficult.
Your legal position: If FitXR fails to provide clear cancellation information before charging you, or if the company continues charging you after you reasonably attempt to cancel, you have a legal right to file a complaint and request a refund. The Consumer Act explicitly prohibits companies from imposing unreasonable cancellation barriers.
Your right to a refund and dispute resolution
If FitXR charges you after your cancellation request, you have the right to a refund within 30 days. You must provide evidence that you attempted to cancel-such as a cancellation confirmation email, a screenshot of your account status, or documentation from your payment provider. If FitXR refuses to refund the charge, you can escalate your complaint to the Department of Trade and Industry (DTI), which handles consumer disputes nationwide.
The DTI can compel FitXR to issue refunds and may impose penalties if the company violated the Consumer Act. Yafee advises you to document every step of your cancellation attempt-screenshots, confirmation emails, and billing records-because these documents form the foundation of any dispute you may later file.
FitXR pricing and subscription plans in the philippines
Understanding your current payment structure helps you confirm your cancellation deadline and verify the correct amount on your billing statement.
| Plan | Cost (PHP) | Billing cycle | Free trial | Auto-renewal |
|---|---|---|---|---|
| Monthly membership | ₱732 | Every 30 days | 7 days free | Yes |
| Annual membership | ₱6,086 | Every 365 days | 7 days free | Yes |
| Promotional rate (occasional) | Varies | Per offer terms | Varies | Yes |
These prices are approximate and may fluctuate based on exchange rates at the time of purchase. Your exact renewal date appears in your FitXR account dashboard or your payment provider's statement. Yafee recommends checking your account at least 5 days before your renewal date to confirm the upcoming charge and ensure you have time to cancel if needed.
How to cancel FitXR based on where you subscribed
Your cancellation method depends entirely on where you created your FitXR subscription-direct website, Apple App Store, or Google Play.
Cancel if you subscribed directly through FitXR's website
This is the simplest cancellation route. Follow these steps to end your direct subscription.
- Log in to your FitXR account at fitxr.com using your email address and password.
- If you forgot your password, click "Forgot password?" and follow the reset link sent to your email.
- Navigate to your account settings or profile menu (usually located in the top-right corner of the dashboard).
- Look for a "Settings," "Account," or "Subscription" option.
- Locate the "Subscription" or "Billing" section within account settings.
- This section displays your current plan, renewal date, and payment method.
- Select the option to "Cancel subscription" or "Manage subscription."
- FitXR may ask why you are canceling; this feedback is optional.
- Confirm your cancellation when prompted.
- FitXR will display a confirmation message. Take a screenshot of this message as proof of cancellation.
- Check your email for a cancellation confirmation message from FitXR.
- This email serves as your official proof of cancellation and includes your cancellation date.
Yafee emphasizes that you must complete step 6 within 72 hours of your renewal date to prevent the next charge. If you cancel after your renewal date has passed, contact FitXR's support team immediately to request a refund for the unwanted charge.
Cancel if you subscribed through apple app store
If you signed up using an Apple device or iTunes account, you must cancel through Apple's App Store, not through FitXR's website. Canceling through the website will not affect your App Store subscription.
- Open the Apple App Store on your iPhone, iPad, or Mac.
- On iPhone or iPad, tap the profile icon in the bottom-right corner.
- On Mac, click your name in the top-left corner of the App Store window.
- Select "Subscriptions" from the menu that appears.
- You will see a list of all active subscriptions tied to your Apple ID.
- Find FitXR in the subscriptions list and tap on it.
- If FitXR does not appear, ensure you are using the same Apple ID you used to subscribe.
- Tap "Cancel Subscription" or "Edit Subscription."
- Apple will ask if you want to cancel immediately or at the end of your current billing period.
- Choose your preferred cancellation timing.
- Select "Cancel at end of billing period" to keep access until your renewal date, then cancel.
- Select "Cancel immediately" to end access right away and avoid the next charge.
- Confirm the cancellation and take a screenshot of the confirmation screen.
- Apple sends a cancellation confirmation email to your registered Apple ID email address.
Apple's system updates within minutes, but FitXR may take up to 24 hours to reflect your cancellation in its own records. Consequently, you may retain access to FitXR content for the remainder of your paid period, even after canceling through Apple.
Cancel if you subscribed through google play
Google Play subscriptions require cancellation through Google's system, not through FitXR directly. This process differs slightly from Apple's method.
- Open Google Play on your Android device or visit play.google.com on a web browser.
- On Android, open the Google Play app and tap your profile icon in the top-right corner.
- On a web browser, log in to your Google account and open play.google.com.
- Navigate to "Subscriptions" (Android) or "Manage subscriptions" (web browser).
- On Android, tap "Manage subscriptions" under the account settings menu.
- On the web, click "Manage all subscriptions" in the left sidebar.
- Locate FitXR in your active subscriptions list.
- If FitXR does not appear, verify you are using the same Google account that made the original purchase.
- Tap or click on FitXR to open the subscription details.
- You will see your renewal date, plan cost, and cancellation options.
- Select "Cancel subscription" and follow Google's confirmation prompts.
- Google will ask you to confirm that you want to cancel and may offer a retention discount.
- Take a screenshot of the cancellation confirmation page and save any confirmation email from Google.
- Google sends a cancellation confirmation email to your Google account email address.
Google processes cancellations within minutes, but FitXR's systems may lag by 24 hours or more. You retain full access until the end of your current billing period unless you selected immediate cancellation.
Your cancellation checklist and timeline
Use this checklist to ensure you complete every critical step before your renewal date arrives.
| Action | Timeline | Priority |
|---|---|---|
| Check your renewal date in your account | Today | Critical |
| Identify where you subscribed (website, Apple, Google) | Today | Critical |
| Log in and initiate cancellation through the correct platform | At least 72 hours before renewal | Critical |
| Take screenshots of cancellation confirmation | Immediately after canceling | Important |
| Save cancellation confirmation email from FitXR or your payment provider | Within 24 hours of canceling | Important |
| Verify your account shows "canceled" status 24 hours after submitting cancellation | 1-2 days after canceling | Important |
What to do if you are charged after canceling
If FitXR charges you after you submitted your cancellation request, you have multiple options to recover that money.
Request a refund from FitXR directly
Contact FitXR's customer support team with your cancellation proof and request a refund. Include your cancellation confirmation email, screenshots of your account status, and the date you canceled. FitXR's support team has authority to issue refunds for charges incurred after a valid cancellation request.
Dispute the charge with your payment provider
If FitXR refuses to refund the charge or does not respond within 7 days, contact your bank or payment provider (e.g., GCash, PayMaya, your credit card issuer) and request a chargeback or dispute. Provide your cancellation confirmation and evidence that you attempted to cancel before the renewal date. In the Philippines, most payment providers process disputes within 30 days and are likely to rule in your favor if you provide clear cancellation proof.
File a complaint with the department of trade and industry
If FitXR refuses to refund the charge after you have contacted your payment provider, escalate your complaint to the DTI's Consumer Protection Group. You can file a complaint online at dti.gov.ph or visit your nearest DTI regional office. Yafee recommends providing your full documentation: cancellation proof, screenshots, billing statements, and records of all communication attempts with FitXR. The DTI can compel FitXR to refund the charge and may impose penalties if the company violated the Consumer Act of the Philippines.
Common mistakes to avoid when canceling
Canceling a subscription should not be complicated, yet many users repeat preventable errors. Understanding these traps protects you from unwanted charges.
Canceling through the wrong platform
This is the most frequent mistake. If you subscribed through Apple App Store, canceling through FitXR's website does nothing. Your subscription remains active, and Apple continues charging you monthly. Yafee sees this error repeatedly: users assume one cancellation cancels all their subscriptions, but app store subscriptions operate independently from website accounts. Always cancel through the platform where you originally subscribed.
Canceling too close to your renewal date
FitXR enforces a strict 72-hour cancellation window. If you cancel 48 hours before renewal, the charge processes anyway. You then must request a refund after being charged for a period you did not want. Consequently, mark your renewal date in your calendar and initiate cancellation at least 5 days in advance to provide a comfortable safety margin.
Failing to save cancellation confirmation
Users often cancel, see a confirmation message, and assume the job is complete. Then, when a charge appears on their statement weeks later, they have no proof they attempted to cancel. The confirmation message disappears from your screen, but the confirmation email is permanent. Always save the cancellation confirmation email and take screenshots of your account status showing "canceled" or "subscription ended."
Not verifying cancellation within 24 hours
FitXR's systems are sometimes slow to update. A cancellation you submitted yesterday may not appear in your account until today. Log back into your FitXR account 24 hours after canceling and confirm that your subscription status shows "canceled" or "inactive." If it still shows "active," contact FitXR's support team immediately. This verification step prevents unwanted charges by catching system errors early.
What happens after you cancel
Cancellation ends automatic renewal, but you may still retain access to FitXR content depending on your cancellation timing.
If you cancel before your renewal date, you keep access to all FitXR classes and features until the end of your current billing period. You will not be charged again after your current period ends. For example, if your renewal date is 15 January and you cancel on 10 January, you retain access through 14 January, and no charge occurs on 15 January.
If you cancel after your renewal date has passed but before you realized you were charged, contact FitXR immediately and request a refund. The company typically refunds charges issued within the last 30 days. Provide proof that you attempted to cancel before the renewal date, or explain that you did not authorize the charge. Yafee recommends being polite but firm: you have a legal right to a refund under the Consumer Act if the company continues charging you after an attempted cancellation.
Your account access may remain active for 24 to 48 hours after cancellation as the system processes the change. You do not need to manually delete the FitXR app from your device-simply deleting the app does not cancel your subscription. The subscription cancels only when you submit the cancellation request through FitXR's website, Apple App Store, or Google Play.
FitXR's registered address and contact details
If you need to contact FitXR by mail or send formal notice of cancellation or dispute, use this address:
FitXR Limited
Registered office: The Deck, 113 Whitecross Street, London, EC1Y 8JH, United Kingdom
For customer support inquiries, visit FitXR's website or use the in-app support chat function. Nevertheless, for formal disputes or refund requests that FitXR's support team refuses to address, sending a registered letter to the above address creates an official record that can support your DTI complaint.
Summary and next steps
Canceling FitXR requires you to identify your subscription platform, submit your cancellation request at least 72 hours before your renewal date, and save your confirmation proof. If you subscribed directly, cancel through fitxr.com. If you subscribed via Apple, cancel through the App Store. If you subscribed via Google, cancel through Google Play. Consequently, many cancellation failures stem from users attempting to cancel through the wrong platform. Once you cancel, verify within 24 hours that your account shows "canceled" status. If FitXR charges you after your cancellation attempt, request a refund through FitXR's support team, your payment provider's chargeback process, or the DTI's Consumer Protection Group. The Consumer Act of the Philippines protects you throughout this process and entitles you to a refund if the company charges you after a valid cancellation request.
Yafee has helped thousands of consumers cancel unwanted subscriptions and recover unauthorized charges by following these precise, platform-specific steps. Your cancellation is a legal right-not a favor FitXR grants you. Document every step, meet your 72-hour deadline, cancel through the correct platform, and hold the company accountable if they charge you after you have attempted to cancel. Yafee remains your trusted resource for navigating subscription cancellations under Philippine law.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
Similar cancellation services
This letter is also available in other countries
Ready to cancel Fitxr?
Join over 30,000 users who already trust us.