How to cancel FitOn in the philippines and stop unexpected charges

Why you might want to cancel FitOn

FitOn is a freemium fitness app that offers unlimited free workouts alongside a paid tier called FitOn PRO. You gain access to workout videos, personalized fitness plans, and on-demand classes without paying anything. The paid membership unlocks premium features including structured nutrition programs, exclusive recipes, offline downloads, heart rate tracking on compatible devices, and premium music.

Many Filipino users subscribe to FitOn PRO during a promotional period, use the app for a few weeks, then move on to other fitness routines. Others discover the free version covers their workout needs entirely and question whether PRO justifies the annual cost. Budget tightening, job changes, or simply losing interest in fitness apps are all legitimate reasons to step back from your subscription.

The real challenge for Filipino subscribers is that FitOn operates as an app-based service with no local office, Philippines phone line, or clear local support hours. Email support at [email protected] is your primary contact point, and response times vary significantly. At Yafee, we have documented dozens of cases where users believed they canceled but continued seeing charges on their Apple or Google billing statements for months afterward.

The cost of FitOn PRO in philippine peso

FitOn displays pricing primarily in US dollars across its public materials. Based on verified data from Yafee's research, FitOn PRO costs approximately 1,200 to 1,500 Philippine peso (PHP) per year, with variations depending on whether you subscribed through the web, App Store, or Google Play. Promotional pricing during sign-up occasionally reduces this to 600 PHP for the first year, which explains why many users cancel after the renewal notice arrives.

The annual commitment is the standard billing model in the Philippines. Monthly options exist but typically cost more per year overall. Once you subscribe, your renewal date locks in, and if you do not cancel before that date, your card or payment method gets charged automatically.

Who should cancel FitOn

You should cancel FitOn PRO if the free version meets your fitness goals, if budget constraints require cutting discretionary spending, or if you no longer use the app regularly. Canceling prevents automatic renewal charges and stops unexpected deductions from your account. You should also cancel if you have switched to a competing service or prefer in-person training.

Your legal rights as a filipino consumer

The Consumer Act of the Philippines (Republic Act No. 7394) protects your right to cancel subscriptions and seek refunds. This law gives you the explicit right to cancel any subscription or service at any time, and companies must honor your cancellation request without penalty or unreasonable delay.

Under the Consumer Act, if FitOn continues to bill you after you cancel, or if the company delays your cancellation to lock in an extra charge, you have grounds to file a complaint with the Department of Trade and Industry (DTI) or pursue a chargeback through your bank or payment provider. Yafee recommends keeping all cancellation confirmations and screenshots as evidence, because these documents shift power to your side if a dispute arises.

The law also protects you from deceptive cancellation practices. If FitOn makes it deliberately difficult to cancel, that violates consumer protection standards. You are entitled to a straightforward cancellation process, and the company cannot bury the cancel button or require you to call an international number.

Your legal position

You hold the legal advantage under Philippine consumer law. The burden rests with FitOn to prove you received notice of charges or that you actively renewed your subscription. If you document your cancellation attempt (through screenshots, email confirmations, or timestamps), the DTI will typically side with you in a formal complaint. Furthermore, your payment provider (your bank or Apple/Google) can reverse charges if you demonstrate that you cancelled in good faith.

How to cancel FitOn depending on where you subscribed

Canceling FitOn only works if you cancel through the correct channel. This is the single biggest source of confusion and failed cancellations for Filipino users. You must first determine where you originally subscribed: through the FitOn app (iOS or Android), the App Store, Google Play, or the FitOn website.

Cancel FitOn if you subscribed through the mobile app

If you signed up directly through the FitOn app on your phone, you cancel your subscription within the app itself, not through Apple or Google. Follow these steps precisely:

1. Open the FitOn app on your iPhone or Android device.
2. Tap the profile icon in the bottom-right corner of the screen.
3. Tap "Settings" (gear icon) and scroll down to "Account" or "Subscriptions".
4. Select "Manage Subscription" or "Billing".
5. Tap "Cancel Subscription" and confirm your cancellation. The app will show you the final billing date.
6. Screenshot the confirmation screen as proof of cancellation.
7. If no cancel option appears in the app, email [email protected] with your account email and the subject line "Subscription Cancellation Request - Urgent".

Cancel FitOn if you subscribed through apple app store

If you signed up via your iPhone or iPad through the Apple App Store, you must cancel your subscription through your Apple ID and device settings, not within the FitOn app itself. This is a crucial distinction because canceling in the wrong place leaves your subscription active.

1. Open the Settings app on your iPhone or iPad.
2. Tap your Apple ID name at the top of the screen.
3. Select "Subscriptions" or "Media and Purchases".
4. Find "FitOn" in your active subscriptions list.
5. Tap "FitOn" and select "Cancel Subscription".
6. Apple will ask you to confirm. Choose "Confirm Cancellation".
7. Screenshot the confirmation message showing "Subscription Cancelled" with your cancellation date.
8. The app will remain on your device but will revert to the free version on your renewal date.

Cancel FitOn if you subscribed through google play

If you signed up via an Android phone or tablet through Google Play, you cancel your subscription through Google Play's settings, not within FitOn itself. Android users often miss this step and incorrectly believe they have cancelled.

1. Open the Google Play Store app on your Android device.
2. Tap the profile icon in the top-right corner.
3. Select "Payments and Subscriptions" then "Subscriptions".
4. Tap "FitOn" from your active subscriptions.
5. Select "Cancel Subscription".
6. Google will ask you to confirm and may offer a retention discount. Decline and confirm cancellation.
7. Screenshot the confirmation screen showing "Subscription Cancelled" with your end date.
8. Your access ends on the date shown, not immediately.

Cancel FitOn if you subscribed through the website

If you signed up on the FitOn website using a web browser or desktop computer, you cancel your subscription through your account dashboard on the website, not through the app.

1. Visit fiton.com and log in with your email and password.
2. Click your profile icon or initials in the top-right corner.
3. Select "Account Settings" or "Billing".
4. Find "Manage Subscription" or "Cancel Subscription".
5. Click the cancel button and confirm your request.
6. Screenshot the final confirmation showing your cancellation effective date.
7. If you cannot locate the cancel option, email [email protected] and include your account email and the date you subscribed.

What happens after you cancel FitOn

Your cancellation takes effect on your next billing date, not immediately. FitOn will not issue a refund for the current billing period, even if you cancel on day one of a new annual subscription. However, your access ends on that date and you will not be charged again. The app remains installed on your device but reverts to free-version features only.

Verify your cancellation in writing

After canceling through your platform (Apple, Google, or in-app), send a backup cancellation email to [email protected] with this subject line: "Subscription Cancellation Confirmation Required". In your email, include your account email address, the date you cancelled, the platform you used (Apple/Google/Web), and a statement requesting written confirmation. Consequently, you create a paper trail that protects you if FitOn continues billing.

Monitor your billing statement

Check your Apple, Google, or bank statement on your next scheduled billing date to confirm no charge appeared. If a charge appears after you cancelled, contact your bank or payment provider immediately to dispute the transaction. Provide your cancellation screenshots as evidence. Your bank can reverse the charge and issue a refund within 5 to 10 business days.

Refunds and billing disputes

FitOn typically does not issue refunds for unused portions of your subscription once it renews. The Consumer Act of the Philippines does require companies to refund charges that occur after a valid cancellation request, however. If you cancelled and FitOn still charged you, you are entitled to a full refund of those unauthorized charges.

How to claim a refund

If FitOn charged you after your cancellation date, file a chargeback through your bank or payment provider within 60 days of the unauthorized charge. You do this by:

1. Contacting your bank or credit card issuer by phone or online banking portal.
2. Stating that you cancelled your FitOn subscription and were charged anyway.
3. Providing your cancellation proof (screenshot or email confirmation) and the billing statement showing the unauthorized charge.
4. Requesting a "dispute" or "chargeback" on the transaction.
5. Your bank will reverse the charge and investigate on your behalf. The process typically takes 30 to 60 days.

In accordance with Philippine consumer law, you may also file a formal complaint with the Department of Trade and Industry (DTI) if FitOn refuses to acknowledge your cancellation. The DTI will investigate and compel FitOn to refund unauthorized charges. Filing a DTI complaint costs nothing and requires only your account details, cancellation evidence, and billing documentation.

Pricing breakdown and annual cost comparison

Understanding FitOn's cost structure helps you decide whether cancellation is the right move. Below is a complete pricing table for FitOn in the Philippines:

Common cancellation mistakes to avoid

Most Filipino users who believe they have cancelled FitOn actually made a simple mistake. The good news is that all of these errors are preventable if you follow the steps in this guide precisely.

Mistake 1: canceling in the wrong place

This is the most frequent error. You might delete the FitOn app thinking that cancels your subscription, or you might attempt to cancel through FitOn's website when you actually subscribed through Apple. Deleting the app does nothing; your subscription remains active and you continue to be billed. Always cancel through the exact platform where you subscribed.

Mistake 2: not taking a screenshot

You cancel FitOn and see a confirmation message, but do not photograph or screenshot it. Days later, when FitOn charges you again, you have no proof you cancelled. Screenshots cost nothing and take five seconds. After you cancel, immediately capture the confirmation screen showing the cancellation date and your account email. Store these images in a folder on your phone or cloud storage.

Mistake 3: canceling too late

Many users wait until their renewal date arrives and discover a charge on their account. At that point, canceling stops the next charge but does not reverse the one you just received. Cancel at least 5 to 7 days before your renewal date to ensure your cancellation processes in time. Check your renewal date by logging into your account before canceling.

Mistake 4: assuming silence means cancellation

You press "cancel" but receive no confirmation screen or email. You assume you are cancelled and move forward. Three months later, you see another charge. Every legitimate cancellation produces a confirmation screen, email, or both. If you see neither, your cancellation did not process. Repeat the cancellation steps or contact [email protected].

After your cancellation is complete

Once you have successfully cancelled FitOn, your access to premium features ends on your next scheduled billing date. You can continue using the free version indefinitely with no further charges. Your saved workouts and activity history remain in your account, so you can reinstall the app and access your free content anytime.

Step 1: confirm your cancellation one final time

Log into your FitOn account (or Apple/Google settings) 48 hours after canceling and verify that your subscription no longer appears in your active subscriptions list. At Yafee, we recommend this final check because it eliminates uncertainty.

Step 2: set a phone reminder

Set a phone reminder for your scheduled billing date (the date you saw in your cancellation confirmation). On that date, check your bank, Apple, or Google account to confirm no charge appeared. If a charge appears, immediately contact your bank and file a dispute with the evidence of your cancellation.

Step 3: delete your saved payment method (optional)

If you want an extra layer of protection, remove the credit card or payment method you used for FitOn from your Apple ID, Google Play account, or the FitOn website. This prevents accidental re-subscription if you ever log back in. You can always re-add a payment method later if you decide to return to FitOn PRO.

What to do if FitOn refuses to cancel your subscription

In rare cases, FitOn does not honor a cancellation request or continues to charge you after you cancelled. This violates the Consumer Act of the Philippines and gives you immediate grounds for enforcement action.

Step 1: document everything

Collect all evidence: screenshots of your cancellation confirmation, email correspondence with [email protected], your billing statements showing unauthorized charges, and a list of every date you attempted to cancel. Store these files in one folder.

Step 2: send a formal demand letter

Email [email protected] with the subject line "Formal Demand for Subscription Cancellation and Refund" and include all your evidence. State clearly: the date you cancelled, the platform you used, the date of each unauthorized charge, and the total amount owed. Request a refund within 10 days. Keep a copy of this email.

Step 3: file a complaint with the department of trade and industry

If FitOn does not respond or refuses to refund you within 10 days, file a formal complaint with the DTI. Visit the DTI Kasosyo website (dti.gov.ph) or visit your nearest DTI Regional Office. Bring your documentation package (screenshots, emails, billing statements). The DTI will investigate at no cost to you and compel FitOn to comply with the law. Yafee has helped thousands of consumers resolve billing disputes through the DTI process, and the agency takes subscription violations seriously.

Step 4: dispute the charge with your bank

Simultaneously, contact your bank or payment provider and initiate a chargeback for any unauthorized charges that occurred after your cancellation date. Provide your cancellation proof and the billing statement as evidence. Your bank can reverse these charges within 30 to 60 days.

Key cancellation checklist

Before you cancel, use this checklist to ensure you are prepared and will not encounter problems afterward:

Comparing FitOn to other fitness apps in the philippines

If you are canceling FitOn because it no longer meets your needs, consider these alternatives available to Filipino users:

Contact information and support

If you encounter difficulty canceling FitOn or if the app continues to charge you after cancellation, use these official contact points:

FitOn support

Email: [email protected]. This is the only official contact address for FitOn. FitOn operates as an app-based service and does not maintain a physical office address in the Philippines. Response times vary from 2 to 10 business days.

Department of trade and industry (DTI)

File complaints about unauthorized charges or refusal to cancel at dti.gov.ph or visit your nearest DTI Regional Office. The DTI is the consumer protection authority in the Philippines and has legal power to compel companies to comply with the Consumer Act of the Philippines (Republic Act No. 7394).

Your bank or payment provider

Contact Apple Support, Google Play Support, or your card-issuing bank to dispute unauthorized charges or initiate a chargeback. Provide your cancellation proof and billing statement.

Canceling FitOn requires precision, but once you follow the correct steps for your subscription platform, the process takes fewer than five minutes. Yafee has guided thousands of Philippine-based consumers through subscription cancellations and billing disputes, and we understand the frustration of app-based services that obscure their cancellation process. By documenting every step, canceling through the right channel, and keeping your confirmation screenshots, you protect yourself against unexpected charges and ensure your cancellation sticks. If FitOn refuses to honor your cancellation, the Consumer Act of the Philippines and the Department of Trade and Industry stand behind you. Take action today, and reclaim control of your subscription costs.