Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by eFax, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at £0.79 for 48h, then £43.12 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
eFax in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled eFax
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your eFax subscription with zero hassle
1
Fill in the form
Give us your details and those of your eFax subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to eFax. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if eFax refuses your cancellation.
Frequently asked questions
Cancel eFax: Step-by-Step Guide
How to cancel eFax in the UK and protect your subscription rights
About eFax and why cancellation matters
eFax has operated since 1996 as a cloud-based faxing solution, serving professionals in regulated industries where fax communication remains a compliance or operational requirement. The service assigns you a dedicated UK fax number, routes incoming faxes to your email inbox as PDF attachments, and allows you to send faxes by attaching documents to emails addressed to recipient fax numbers. Solicitors, accountants, healthcare providers, and document-heavy businesses form the core user base.
However, as digital alternatives mature and most organisations migrate to cloud-based document management systems, the need for standalone fax services has diminished significantly. If you have reached the point where eFax no longer serves your business, Yafee is here to guide you through a clean, legally compliant cancellation that protects your consumer rights.
How eFax auto-renewal works
eFax operates on an auto-renewal subscription model. Your subscription renews automatically each billing cycle unless you actively cancel it before your renewal date. This is the primary reason customers search for cancellation guidance: they forget about the service running quietly in the background, then discover unexpected charges on their bank statement weeks or months later. Understanding your renewal date and cancellation deadline is essential to avoid paying for another billing cycle.
Why UK consumers cancel eFax
Most UK customers cancel eFax for one of four reasons. First, their business no longer requires fax functionality as digital workflows have replaced traditional faxing. Second, they have switched to a competitor offering better value or integration with existing tools. Third, they discovered unexpected overage charges accumulating beyond their plan allowance. Fourth, they simply forgot the service existed and no longer need it. Regardless of your reason, your cancellation right is absolute under UK consumer law.
EFax pricing and subscription plans in the UK
Understanding your current plan and pricing structure is critical before cancelling, especially if you want to time your cancellation to avoid paying for another billing cycle.
Current subscription tiers and monthly costs
eFax structures its UK offerings around monthly page allowances and auto-renewing billing cycles. Each plan tier includes email-to-fax sending, fax-to-email receiving, mobile app access, and cloud storage. Here is what you are typically paying for:
| Plan name | Monthly pages included | Standard monthly cost | Overage charge per page |
|---|---|---|---|
| Basic plan | 150 pages | £15.99/month | 10p |
| Plus plan | 200 pages | £19.99/month | 10p |
| Pro plan | 300 pages | £29.99/month | 8p |
| Annual basic (paid yearly) | 150 pages/month | £159.90/year | 10p |
Annual billing and promotional renewal traps
eFax offers annual payment options that appear to offer discounts compared to monthly billing. However, annual subscriptions carry significant risks: mid-term cancellations rarely result in pro-rata refunds, and you lose flexibility if your business needs change. Many customers sign up during promotional periods at reduced rates, then are shocked when their renewal bill arrives at the full standard rate. Check your original confirmation email to establish what you were actually promised, as this information becomes valuable if you need to dispute charges or negotiate with eFax customer support.
Hidden costs and overage fees explained
Beyond your base subscription, monitor overage charges closely. If you exceed your monthly page allowance, eFax charges per additional page (typically 8-10p depending on your plan). Customers on lower-tier plans often accumulate unexpected overage costs without realising it. Before cancelling, review your last three monthly statements to identify whether overages have been a recurring issue; this information helps you decide whether to switch plans rather than cancel entirely, or to proceed with cancellation as planned.
Your consumer rights and what they mean for you
Your right to cancel an eFax subscription is protected by UK consumer law, regardless of what eFax terms and conditions state.
Legal protections under the consumer rights act 2015
The Consumer Rights Act 2015 (specifically the Consumer Contracts Regulations 2013, now incorporated into the Consumer Rights Act) grants you an unconditional right to cancel distance contracts (contracts made online or by phone) within 14 calendar days of purchase. For subscription services, this 14-day period runs from the date you first enter the contract or, in some cases, from the date the service begins.
Beyond the initial 14-day period, you retain the right to cancel at any time by providing eFax with notice. However, if eFax has already provided the service during the cooling-off period, you may be liable for the reasonable cost of that service. Consequently, if you wish to cancel without paying anything, you must act within 14 days of your subscription start date.
Your legal position on refunds
Your refund entitlements depend on when you cancel. If you cancel within 14 days of purchasing your subscription (the statutory cooling-off period), eFax must refund any charges you have paid in full, minus any reasonable service costs already incurred. If you cancel after 14 days, the terms of your contract apply: most auto-renewal services (including eFax) will not refund charges for the current billing cycle, but you will not be charged for future cycles once cancellation takes effect. Check your contract terms or account dashboard to confirm the exact refund policy applied to your plan. If eFax refuses to honour your legal rights, you can escalate your complaint to Ofcom or the Advertising Standards Authority, depending on the nature of your dispute.
Why and when to cancel eFax
Cancelling eFax makes financial and operational sense in specific circumstances.
Clear reasons to cancel immediately
You should cancel eFax immediately if the service no longer aligns with your business needs. Specific scenarios include: you have transitioned completely to digital document workflows and no longer send or receive faxes; you have switched to a competitor service that integrates better with your existing tools; overage charges have become unmanageable and a higher-tier plan is not cost-effective; or you have discovered an alternative fax solution at significantly lower cost.
Additionally, if you signed up for a trial or promotional period and did not intend to convert to a paid subscription, cancel before your trial ends to avoid unexpected charges. Many customers miss this deadline by a single day and find themselves locked into an annual commitment.
Reasons to delay cancellation
Consider delaying cancellation if you are mid-contract on an annual plan with a substantial remaining balance. Depending on the terms, cancelling early may leave you liable for the remainder of the year. Instead, use the service until your renewal date approaches, then cancel a few days before renewal to prevent automatic charging. This approach minimises your financial exposure while maintaining compliance with your contract terms.
Step-by-step cancellation process for eFax UK
Cancelling eFax involves a clear sequence of actions designed to protect both your interests and your cancellation evidence.
Step 1: log into your eFax account and locate your cancellation option
- Visit the eFax website and log in with your email address and password.
- Navigate to your account dashboard or settings (usually labelled "Account", "My Account", or "Settings" in the main menu).
- Look for a section titled "Billing", "Subscriptions", "Plan", or "Manage My Subscription".
- Within that section, locate the option to "Cancel Subscription", "Cancel Account", or "Downgrade Plan".
- If you cannot find this option, make a note of the location and contact eFax customer support (see contact details below).
Step 2: review your cancellation terms before submitting
- Before clicking "Cancel", eFax will present you with a summary of what happens next. Read this carefully and note:
- Your final billing date (the last date you will be charged).
- When your access to eFax will terminate (usually immediately or at the end of the current billing cycle).
- Whether a refund will be issued, and if so, how many days it will take.
- Take a screenshot of this confirmation page as evidence of your cancellation instruction.
- Check the cancellation policy for any mention of early termination fees or penalties. If you are within the first 14 days of your subscription (the cooling-off period), you should incur no charges.
Step 3: submit your cancellation request
- Click the button to confirm your cancellation (typically labelled "Confirm Cancellation" or "Cancel Subscription").
- eFax will display a confirmation message indicating that your cancellation has been processed.
- Take a second screenshot of this confirmation, which should include:
- A cancellation confirmation number or reference.
- The date and time your cancellation was submitted.
- Your final billing date.
- Do not close your browser or navigate away until you have captured this evidence.
Step 4: check your email for a cancellation confirmation
- Within a few minutes to a few hours, eFax should send a confirmation email to the address associated with your account.
- This email will reiterate:
- Your subscription status (now cancelled).
- The date your access will terminate.
- Refund details (if applicable).
- How to retrieve your archived faxes or account data before access ends.
- Save this email to your records. If you do not receive a confirmation email within 24 hours, contact eFax customer support immediately to confirm your cancellation went through.
Step 5: verify your cancellation via customer support (optional but recommended)
- For additional peace of mind, contact eFax customer support by phone or email and ask them to confirm your cancellation has been recorded on their system.
- Provide them with your cancellation confirmation number (from Step 3).
- Ask them to confirm:
- Your subscription status is now "Cancelled".
- No further charges will be applied after your final billing date.
- Your account will be closed on the stated termination date.
- Take notes of the support agent's name, the date and time of the conversation, and what they confirmed. If the agent provides additional confirmation by email, save it.
Step 6: monitor your bank statements and archive your data
- On or around your final billing date, check your bank statement to confirm that no additional charges appear.
- Before your access terminates, download and archive all important faxes, documents, and data from your eFax account. Once your account is closed, you may lose access to this information.
- If a refund was promised, check your bank account within the timeframe eFax specified (usually 5-7 working days). If no refund appears, contact eFax customer support with your cancellation confirmation number and ask for a status update.
Refund eligibility and timing after cancellation
Your refund entitlement depends on when you cancel and what your contract terms permit.
Refunds within the 14-day cooling-off period
If you cancel eFax within 14 calendar days of your subscription start date, you are entitled to a full refund of all charges, less any reasonable cost of the service already provided. In practice, eFax may deduct a pro-rata fee for the days you used the service before cancelling. Calculate this as follows: (number of days used / total days in the billing period) × total subscription cost. If this deduction seems unreasonable or excessive, you can dispute it with eFax and, if necessary, escalate to the Financial Conduct Authority (FCA) or a consumer complaints service.
Refunds after the 14-day cooling-off period
Once the 14-day cooling-off period expires, your refund rights depend on eFax's contract terms. Most auto-renewal services (including eFax) do not refund charges for the current billing cycle once the cooling-off period has elapsed. However, they must not charge you for any future billing cycles after your cancellation takes effect. If eFax attempts to charge you after your stated termination date, you have grounds to dispute the charge with your bank and file a complaint with Ofcom or the Financial Conduct Authority.
Expected timeline for refund processing
If a refund is due, eFax typically processes it within 5-7 working days of your cancellation. However, your bank may take a further 1-3 working days to credit the funds to your account. Consequently, budget for up to 10 working days to see a refund appear in your bank statement. If no refund appears within this timeframe, contact eFax customer support immediately with your cancellation confirmation number and request a refund status update.
What to expect after your eFax cancellation
Once eFax cancels your subscription, a predictable sequence of events unfolds.
Immediate effects on your account
Depending on eFax's cancellation policy, you may lose access to your account immediately upon cancellation, or access may continue until the end of your current billing cycle. Your confirmation email will specify which applies to you. If immediate access termination is a problem, you have a short window to download and archive all faxes and documents stored in your account before that access is removed. Plan this carefully and complete downloads before your stated termination date.
What happens to your fax number and archived faxes
After your account closes, your assigned UK fax number will be returned to eFax's available number pool. Any incoming faxes sent to that number after termination will bounce back to the sender with an error message. Consequently, if you have communicated your eFax number to clients, suppliers, or external parties, notify them of your new contact method well in advance of your cancellation date. With regard to archived faxes stored in your eFax account, most providers allow a grace period (typically 30 days) to retrieve them after your account closes. Beyond that grace period, archived content is permanently deleted. Download everything you wish to keep before the termination date to avoid losing important correspondence.
Preventing accidental re-subscription
Some customers discover that eFax has re-subscribed them months or even years after cancellation due to technical glitches or persistent auto-renewal settings. To protect yourself, set a calendar reminder for two weeks after your cancellation date to log into your bank account and check that no new eFax charges appear. If a charge does appear after your stated termination date, immediately contact eFax customer support and dispute the charge with your bank. You can also request that eFax add a "do not auto-renew" flag to your account (if possible) or flag your account for closure to prevent accidental reactivation.
Common cancellation mistakes to avoid
Cancelling eFax is straightforward if you follow the correct steps, but a few avoidable errors can complicate the process.
Not documenting your cancellation
The single most common mistake is failing to capture proof that you submitted your cancellation request. If eFax later claims you never cancelled, or if a charge appears after your stated termination date, you will have no evidence to support your complaint. Always screenshot your cancellation confirmation page and save the confirmation email eFax sends you. These two pieces of evidence form an unbreakable record of your instruction to cancel.
Cancelling too close to your renewal date
If you cancel just one or two days before your renewal date, eFax's system may process your renewal charge before your cancellation takes effect, leaving you liable for another billing cycle. To be safe, cancel at least 5-7 days before your renewal date. Check your renewal date in your account settings or on your last invoice, then mark your calendar accordingly.
Assuming cancellation happens immediately
Many customers believe that cancelling eFax stops all access instantly. In reality, you typically retain access until the end of your current billing cycle (or the end of the day on which you cancel, depending on eFax's policy). This delay can catch you off guard. Before you cancel, clarify the exact date and time your access will terminate, and download any essential documents or faxes before that point.
Ignoring unresolved refund claims
If eFax promised a refund but did not deliver it within the stated timeframe, do not assume the refund has been forgotten or will never arrive. Instead, contact eFax customer support within 30 days of your cancellation and escalate your refund claim. If eFax refuses to comply, file a formal complaint with Ofcom or the Financial Conduct Authority. Yafee has helped thousands of consumers escalate unresolved refund disputes and recover money owed, so do not accept silence as an answer.
Comparing eFax to competitor services
Before cancelling, consider whether an alternative fax service better suits your needs.
| Service | Monthly cost (basic) | Pages included | Key strength |
|---|---|---|---|
| eFax | £15.99 | 150 | Long-established, reliable infrastructure |
| Fax.plus | £12.99 | 150 | Lower entry price, mobile app |
| J2 Global (other brands) | £9.99 | 100 | Budget option, shared infrastructure |
| RingCentral Fax | £24.99 | 500 | Premium features, integrations |
| srfax | £18.99 | 200 | High page allowance, enterprise support |
If price is your primary concern and you are using fewer than 200 pages per month, Fax.plus offers comparable functionality at lower cost. If you require significantly higher page allowances or premium integrations with CRM systems or accounting software, RingCentral Fax or srfax may justify their higher price. However, if eFax has served you well and the cost is manageable, upgrading to a higher-tier eFax plan rather than cancelling entirely may be the better choice. Ultimately, cancel only if the service no longer meets your needs or a clear, cost-based advantage exists elsewhere.
How yafee can help you cancel eFax
If you encounter resistance from eFax during cancellation, or if charges continue to appear after your cancellation date, Yafee offers specialist guidance on consumer rights and dispute resolution.
Support throughout the cancellation process
Yafee's contract law specialists can review your eFax terms and conditions, confirm your cancellation rights under the Consumer Rights Act 2015, and provide a step-by-step roadmap tailored to your specific situation. Whether you are within the 14-day cooling-off period or cancelling after months of service, Yafee ensures you understand your entitlements and avoid common pitfalls. Visit Yafee.com to access detailed guides and speak with specialists who understand subscription contracts inside out.
Dispute resolution and escalation support
If eFax refuses to honour your cancellation or denies you a refund you are legally entitled to, Yafee provides templates for formal complaints, guidance on escalation to Ofcom or the Financial Conduct Authority, and advice on chargeback procedures through your bank. Yafee has helped thousands of consumers recover owed refunds and enforce their rights against non-compliant subscription services, and that expertise extends fully to eFax cancellations.
Key checklist before and after you cancel
Use this checklist to confirm you have completed all necessary steps.
Before you cancel
- Check your renewal date (found in account settings or on your last invoice).
- Review your last three monthly statements to understand your typical usage and overage costs.
- Note your current plan tier and pricing.
- Identify any archived faxes or documents you wish to download and keep.
- Confirm whether you are within the 14-day cooling-off period (entitled to full refund) or beyond it (subject to contract terms).
- Gather contact details for eFax customer support (email, phone, and live chat).
During cancellation
- Log into your eFax account and locate the cancellation option.
- Screenshot the cancellation confirmation page showing your confirmation number and final billing date.
- Submit your cancellation and take a second screenshot of the success message.
- Check that a confirmation email arrives within 24 hours.
- Do not close your account settings without saving all essential documents and faxes.
After cancellation
- Verify your cancellation status by contacting eFax customer support within 1-2 days of cancelling.
- Monitor your bank statement on your final billing date to confirm no additional charges are processed.
- If a refund was promised, check your bank account 7-10 working days after cancellation.
- File a dispute with your bank if charges appear after your stated termination date.
- Download and save a copy of your cancellation confirmation email for your records.
- Notify clients and suppliers of your new contact details if you have communicated your eFax number to them.
What to do if eFax refuses your cancellation
In rare cases, eFax may claim you cannot cancel your subscription due to contract terms or account flags.
Your rights if cancellation is refused
Under the Consumer Rights Act 2015, you have an absolute legal right to cancel any subscription service. No contract term, restriction, or account issue can override this right. If eFax refuses your cancellation request, you can escalate your complaint to Ofcom (the communications regulator for the UK) or file a formal complaint with the Financial Conduct Authority. Additionally, if a charge appears on your bank statement after you have submitted a cancellation request, you can initiate a chargeback through your bank, which will investigate the charge and reverse it if appropriate.
Filing a formal complaint with ofcom
If eFax refuses to cancel or persists in charging you after cancellation, contact Ofcom's Consumer Complaints team with the following information: your account number, your cancellation confirmation number (if available), the date you submitted your cancellation request, copies of screenshots or emails confirming your cancellation instruction, and details of any unauthorized charges that have appeared since cancellation. Ofcom will investigate on your behalf and has the authority to compel eFax to honour your cancellation and issue refunds. This process typically takes 4-8 weeks, but Ofcom's intervention is often enough to prompt eFax to resolve the issue quickly.
Cancellation address and contact information for eFax UK
For postal correspondence, cancellation confirmation, or formal complaints, use the following contact details:
Primary contact method (recommended)
Log into your eFax account and submit your cancellation via the online platform. This method generates an immediate confirmation number and timestamp, providing the strongest evidence of your cancellation instruction.
Customer support contact details
If you are unable to cancel online, contact eFax customer support:
- Email: [email protected] or [email protected]
- Phone: 0800 358 2566 (UK toll-free) or +1 888 339-1249 (international)
- Live chat: Available on the eFax website, typically during business hours (09:00-17:00 GMT, Monday to Friday)
Postal address for formal complaints
eFax is operated by j2 Global Inc. (trading as Ziff Davis). For formal written cancellation requests or complaint escalation, send your correspondence to:
eFax Customer Support
j2 Global Inc.
12100 Wilshire Boulevard, Suite 700
Los Angeles, CA 90025
United States
Alternatively, contact Ofcom directly if eFax does not respond to your cancellation request within 14 days:
Ofcom Consumer Complaints
Riverside House
2a Southwark Bridge Road
London SE1 9HA
United Kingdom
Telephone: 0330 123 3000
Website: www.ofcom.org.uk
Summary and next steps
Cancelling eFax is a straightforward process that takes fewer than five minutes when completed online. You have absolute legal rights under the Consumer Rights Act 2015 to cancel at any time, and within 14 days of subscribing, you are entitled to a full refund. To protect yourself, document every step of your cancellation (screenshots, confirmation emails, and support correspondence), verify your cancellation with eFax customer support, and monitor your bank statement to confirm no further charges appear.
If you encounter unexpected complications, refund delays, or unauthorized charges after cancellation, Yafee provides specialist support to help you enforce your consumer rights and recover any money owed. Yafee has helped thousands of consumers navigate subscription cancellations and dispute resolution with confidence, and whether you need guidance on your specific situation or want a second opinion on a contract term, Yafee's contract law experts are available at yafee.com to support you. Start your cancellation today, and take control of your subscriptions.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
This letter is also available in other countries
Ready to cancel eFax?
Join over 30,000 users who already trust us.