How to cancel Clipmyhorse.Tv and protect your refund rights in new zealand

What is Clipmyhorse.Tv and why cancellation matters

Clipmyhorse.Tv is a subscription-based live-streaming platform specialising in equestrian sports, offering coverage of horse riding competitions, event replays, and exclusive passes to riders, fans, event organisers, and professionals. The service operates through web and mobile applications and is managed by ClipMyHorse.TV Operations GmbH. When you subscribe, you gain access to content based on your tier: annual plans, monthly subscriptions, or individual event passes. Understanding how your subscription functions-and where your payments flow-is the foundation of cancelling effectively and reclaiming any money owed to you. Yafee provides this guide to ensure you navigate the process with confidence and legal clarity.

How subscriptions and billing work in new zealand

Clipmyhorse.Tv charges you through one of two channels: direct payment on the Clipmyhorse.Tv website or through your app store (Apple App Store or Google Play). This distinction is critical because your cancellation method depends entirely on where you set up payment. If you subscribed on the website using a credit card or other direct method, you cancel on the website. If you signed up via an app store, you must cancel through that app store's account settings instead. Attempting to cancel through the wrong channel leaves your subscription active and your payment continuing. Yafee recommends identifying your original subscription method before you proceed, because acting on the wrong platform will delay your cancellation by days or weeks.

Why new zealand consumers cancel equestrian streaming subscriptions

Subscribers cancel Clipmyhorse.Tv for many reasons: a shift away from equestrian sports, preference for alternative platforms, financial constraints, or simply discovering the content does not align with their expectations. Whatever your motivation, you possess legal protections throughout the cancellation process in New Zealand. These protections are not optional; they are statutory rights. Yafee exists to ensure you understand and exercise them fully.

Your legal position under new zealand consumer law

New Zealand law grants you specific protections when you cancel digital subscriptions, and these protections sit above any terms Clipmyhorse.Tv publishes.

The 14-day withdrawal right

Clipmyhorse.Tv's service agreement includes a 14-day withdrawal period from the date you conclude your contract. This is your statutory safety net. Within 14 days, you can withdraw from the subscription without penalty, and Clipmyhorse.Tv must refund all payments within 14 days of receiving your withdrawal notice. This right applies whether you paid by credit card, debit card, or through an app store. The withdrawal right exists by law, not by Clipmyhorse.Tv's generosity. If you fall within the 14-day window, exercise this right in writing by email to [email protected], include your account email address, and retain the receipt confirming delivery. Yafee advises sending this email via a method that generates proof of delivery-such as a read receipt or a tracking confirmation-because this evidence protects you if the company disputes whether they received your withdrawal notice.

Consumer guarantees act 1993 and the fair trading act 1986

Beyond Clipmyhorse.Tv's own policies, you hold rights under the Consumer Guarantees Act 1993 (CGA 1993) and the Fair Trading Act 1986. These statutes protect you if Clipmyhorse.Tv fails to deliver the service as promised, if billing practices become unfair or deceptive, or if the company misrepresents its cancellation terms. Under CGA 1993, the service must be of acceptable quality and fit for purpose. If Clipmyhorse.Tv becomes unavailable, feeds fail repeatedly, or access ceases without cause, the company is in breach. Under the Fair Trading Act 1986, deceptive billing practices-such as charging you after cancellation or hiding the cancellation button-are prohibited. If Clipmyhorse.Tv violates either statute, you can dispute the charges and claim damages. Document every interaction with support, including timestamps, email confirmations, and screenshots of cancellation attempts. These records form your evidence if you escalate a dispute to the Commerce Commission or pursue a claim through the Disputes Tribunal.

Your legal position

You have the right to cancel your Clipmyhorse.Tv subscription at any time. If you cancel within 14 days of purchase, you receive a full refund. If you cancel after 14 days, you remain responsible for the current billing period but may halt future charges. Clipmyhorse.Tv cannot impose hidden penalties, demand payment beyond the current period, or refuse to process your cancellation. The Commerce Commission enforces consumer law in New Zealand. If Clipmyhorse.Tv refuses to honour your cancellation or refund claim, contact the Commerce Commission or seek guidance from the Citizens Advice Bureau. Yafee recommends contacting the Commerce Commission if you exhaust Clipmyhorse.Tv's internal complaints process without resolution.

Methods to cancel Clipmyhorse.Tv in new zealand

Your cancellation route depends on where you originally signed up and which payment method you use.

Cancel via the Clipmyhorse.Tv website (recommended method)

This is the fastest, most transparent, and most legally defensible route. You maintain full control, receive immediate written confirmation, and create an auditable paper trail in your email.

1. Open your web browser and navigate to the Clipmyhorse.Tv website.
   • Ensure you use a secure connection (the URL begins with https://).
2. Log in to your account using your registered email address and password.
   • If you cannot recall your password, use the "Forgot Password" function to reset it before proceeding.
3. Navigate to your account settings or dashboard, typically labelled "My Account," "Profile," "Membership," or "Billing."
   • The exact label varies with platform updates; look for a gear icon or your profile name.
4. Locate the "Cancel subscription," "Cancel membership," or "End contract" button.
   • Do not look for a "Pause" option; pausing is not the same as cancellation.
5. Click the cancellation button and follow all on-screen prompts to completion.
   • The platform may ask why you are cancelling; you are not required to provide a reason, but doing so can help Clipmyhorse.Tv improve.
   • Do not select "pause" or "temporarily disable" as these options preserve your subscription.
6. Verify that you cancel before your next renewal date to prevent being charged for another billing cycle.
   • Check your most recent invoice to confirm the exact renewal date.
7. Wait for a confirmation email from Clipmyhorse.Tv within 24 hours.
   • This email is your proof of cancellation and must include the date and time of your request.
8. Save this confirmation email permanently and download a copy to your computer.
   • Do not rely solely on the platform to retain this record; service outages can delete account history.

Critical warning: If you do not receive a confirmation email within 24 hours, contact [email protected] immediately with your account email address and the date you attempted cancellation. Without written confirmation, your cancellation may not be registered in Clipmyhorse.Tv's system, and you risk being charged again at the next renewal.

Cancel via the apple app store (if you subscribed through iOS)

If you signed up for Clipmyhorse.Tv through the Apple App Store on an iPhone or iPad, you must cancel through Apple's subscription settings, not through the Clipmyhorse.Tv website.

1. Open the Settings app on your iPhone or iPad.
   • Do not open the Clipmyhorse.Tv app itself; you must use Settings.
2. Tap your name at the top of the Settings menu.
   • This opens your Apple ID profile.
3. Select "Subscriptions."
   • You will see a list of all active subscriptions linked to your Apple ID.
4. Find "Clipmyhorse.Tv" in the list and tap it.
   • If you see more than one Clipmyhorse.Tv entry, select the one showing an active status.
5. Tap "Cancel Subscription" or "Edit Subscription."
   • The button label depends on your iOS version.
6. Confirm your cancellation when Apple prompts you.
   • Apple will ask if you want to cancel immediately or at the end of your current billing cycle; choose immediately unless you wish to retain access until the cycle ends.
7. Take a screenshot of the cancellation confirmation displayed on your screen.
   • This screenshot serves as proof if you later need to dispute a charge.

Apple sends a confirmation email to the email address linked to your Apple ID. Save this email alongside your screenshot. If the subscription reappears in your Settings, Apple has encountered an error; contact Apple Support immediately and provide your screenshots.

Cancel via google play (if you subscribed through android)

If you signed up through Google Play on an Android device, you must cancel through Google Play, not the Clipmyhorse.Tv website.

1. Open the Google Play Store app on your Android device.
   • Use the official Google Play Store app, not a browser.
2. Tap the account icon in the top right corner.
   • This typically appears as a circular profile image or your initials.
3. Select "Manage subscriptions."
   • You will see a list of all active subscriptions.
4. Tap "Clipmyhorse.Tv" from the list.
   • Ensure you select the correct entry if you see multiple subscriptions.
5. Tap "Cancel subscription."
   • Google will ask you to confirm your reason for cancelling; this is optional.
6. Confirm the cancellation when prompted.
   • Google will specify whether your cancellation takes effect immediately or at the end of your current billing period.
7. Take a screenshot showing the cancellation confirmation.
   • This screenshot is your proof of cancellation.

Google sends a confirmation email to your Google Account email address. Store this email and your screenshot together. If the subscription reappears, contact Google Play Support with your screenshots as evidence.

Cancel via email if the above methods fail

If you cannot access the website or app, or if the cancellation button is broken or unresponsive, cancel by email. This method is slower but legally binding if Clipmyhorse.Tv acknowledges receipt.

1. Compose a new email from your personal email address.
   • Use the email address associated with your Clipmyhorse.Tv account.
2. Address the email to [email protected].
   • Do not use any other email address; confirm the official support email on the Clipmyhorse.Tv website.
3. Write a clear subject line: "Request to cancel Clipmyhorse.Tv subscription."
4. In the body, include the following information:
   • Your full name as it appears on your account.
   • Your account email address.
   • Your subscription tier (annual, monthly, or event pass).
   • The date you wish the cancellation to take effect (recommend "immediately" to avoid further charges).
   • A clear statement: "I request that my Clipmyhorse.Tv subscription be cancelled effective immediately. Please confirm this cancellation in writing within 24 hours."
5. Send the email and request a read receipt.
   • Most email providers allow you to request confirmation when the recipient opens the email; this proves delivery.
6. Save the read receipt and the confirmation email you receive from Clipmyhorse.Tv.
   • These documents are your legal proof of cancellation.

Timeline and refund expectations after cancellation

Understanding when your access stops and when your refund arrives is essential to avoiding surprise charges and managing your expectations.

Access and billing after you cancel

After you submit your cancellation request, Clipmyhorse.Tv typically ceases your access within 24 hours. If you cancel during a billing cycle, you remain responsible for that cycle but are not charged again. For example, if you cancel on the 15th of a 30-day monthly cycle, you keep access until day 30, but no charge occurs on day 31. If you are within the 14-day withdrawal period, Clipmyhorse.Tv must refund all fees paid, not just the remainder of the cycle. Check your bank or payment app within 5 to 10 business days to confirm that no new charge appears. If a charge post-dates your cancellation, contact Clipmyhorse.Tv immediately with your cancellation confirmation email and dispute the charge with your payment provider.

Refund timeline for direct website payments

If you paid Clipmyhorse.Tv directly via credit card or debit card on the website, refunds typically appear in your bank account within 5 to 10 business days. This timeline depends on your bank's processing speed. If you cancelled within 14 days, Clipmyhorse.Tv must initiate the refund within 14 days of receiving your cancellation request. Document the date you cancelled, the date you received the confirmation email, and the date the refund appears in your account. If 15 business days pass and no refund appears, contact your bank and provide them with your cancellation confirmation email as evidence of the request.

Refund timeline for app store payments

If you subscribed through Apple App Store or Google Play, refunds are processed by Apple or Google, not by Clipmyhorse.Tv. Apple typically refunds within 5 to 15 business days; Google typically within 3 to 5 business days. Contact Apple Support or Google Play Support directly if no refund appears within these windows. Provide them with your cancellation screenshot and your original receipt email.

Pricing and subscription tiers for Clipmyhorse.Tv in new zealand

Knowing what you are paying for and which tier suits you prevents unnecessary cancellations and helps you assess value before committing.

Yafee recommends reviewing your statement each month to confirm you are subscribed to the tier you believe you purchased. Subscription downgrades or surprise upgrades sometimes occur due to platform glitches or misconfigured auto-renewals. If you notice a tier mismatch, contact [email protected] and request a billing correction and refund of the overcharge.

Common mistakes when cancelling Clipmyhorse.Tv

Cancellation is straightforward, but New Zealand consumers often stumble on preventable errors. Rest assured: awareness prevents these pitfalls.

Cancelling through the wrong channel

The most frequent mistake is cancelling through the website when your subscription runs via an app store, or vice versa. Your payment channel and your cancellation channel must match. If you subscribed through Apple App Store, cancelling on the Clipmyhorse.Tv website does nothing; your subscription remains active with Apple, and you are charged again at renewal. Conversely, if you subscribed on the website, cancelling through Google Play has no effect. Check your original purchase receipt or credit card statement to confirm where the charge originated. Match the channel to the cancellation route and proceed accordingly.

Cancelling without a confirmation email

Submitting a cancellation and assuming it is complete is risky. Clipmyhorse.Tv's internal systems sometimes fail to process cancellations properly, or your request gets lost in support queues. Always wait 24 hours for a confirmation email. If none arrives, send a follow-up email to [email protected] and request written confirmation. Without this email, you have no proof of cancellation if a dispute arises. Never rely on the absence of a charge as proof that cancellation worked; charges can be delayed by banking systems, and merchants sometimes batch process pending cancellations incorrectly.

Cancelling after your renewal date

If you cancel one day after your renewal date, you are responsible for the full billing cycle. Always identify your renewal date beforehand. Check your most recent invoice or your account dashboard to find the exact date your next charge will post. Cancel at least 24 hours before this date to ensure your request processes in time. If you miss this window, you cannot recover the charge through the cancellation process alone; you must request a refund separately and may need to escalate to the Commerce Commission if Clipmyhorse.Tv refuses.

Pausing your subscription instead of cancelling

The Clipmyhorse.Tv website offers a "pause" option alongside "cancel." Pausing temporarily disables your access but leaves your subscription active. At the end of the pause period, your subscription resumes and billing recommences automatically. This is useful if you plan to return soon, but it is not cancellation. If you intend to leave permanently, click "cancel," not "pause."

Not checking for hidden auto-renewal clauses

Some subscriptions auto-renew by default, and Clipmyhorse.Tv makes the opt-out difficult. If you have cancelled but charges continue after the current cycle, log back into your account and verify that no secondary renewal schedule is active. Yafee recommends screenshotting your account settings immediately after cancellation to create a dated record of the cancellation state.

After cancellation: ensuring you stay cancelled and protecting yourself

Cancellation is not complete until you confirm that you remain free of charges. Monitor your account proactively in the weeks after cancellation.

Verify no charge posts after renewal date

Check your bank or payment app statement on the day after your renewal date would have occurred. If Clipmyhorse.Tv charged you despite your cancellation, contact your payment provider immediately and report the transaction as unauthorized. Provide your cancellation confirmation email as evidence. Your bank can reverse the charge and flag Clipmyhorse.Tv for repeated unauthorized billing. Do not delay; most payment providers have time limits (typically 60 days) for disputing charges.

Keep all confirmation emails permanently

Archive your cancellation confirmation email in a dedicated folder within your email client, and download a copy to an offline storage device. Emails can be deleted accidentally or lost if your email provider experiences an outage. Having an offline copy protects you if you later need to prove you cancelled.

Contact the commerce commission if disputes arise

If Clipmyhorse.Tv refuses to honour your cancellation, disputes a refund, or continues charging after cancellation, escalate to the Commerce Commission. You can lodge a complaint online at the Commerce Commission website (comcom.govt.nz) or contact Citizens Advice Bureau for free guidance. Include all documentation: your cancellation confirmation email, screenshots of your account settings, bank statements showing charges, and any correspondence with Clipmyhorse.Tv support. The Commerce Commission can require Clipmyhorse.Tv to reimburse you and penalise the company for breaching consumer law.

When to keep your Clipmyhorse.Tv subscription instead of cancelling

Before you cancel, consider whether retaining access serves your interests.

Frequently encountered support issues and solutions

Clipmyhorse.Tv support can sometimes be slow or unhelpful. Yafee provides solutions for the most common problems New Zealand customers report.

Support does not respond to your cancellation email

If you receive no response to your cancellation email within 48 hours, send a follow-up email with the subject line "URGENT: Cancellation confirmation needed" and include a copy of your original email. If support remains silent after 72 hours total, your lack of response from Clipmyhorse.Tv becomes evidence of non-compliance. Escalate to the Commerce Commission and report that Clipmyhorse.Tv failed to acknowledge or process your cancellation request within a reasonable timeframe.

The cancellation button is missing or broken

Occasionally, Clipmyhorse.Tv removes the cancellation button from the account dashboard, either through a technical error or deliberately to make cancellation difficult. This violates consumer protection law. If you cannot find the cancellation button, use the email method immediately. Send your cancellation request to [email protected] and state in the email: "I was unable to locate a cancellation option on your website. I hereby request cancellation of my subscription effective immediately." This email creates a dated record and protects you legally if Clipmyhorse.Tv later claims you never requested cancellation.

Your refund is delayed beyond 14 business days

If you cancelled within 14 days and no refund appears within 14 days of your cancellation, contact Clipmyhorse.Tv support with your cancellation confirmation email and demand a refund status update. If Clipmyhorse.Tv cannot provide a refund within a further 7 days, contact your bank or payment provider and lodge a dispute. You can also escalate to the Commerce Commission and report that Clipmyhorse.Tv failed to refund you within the statutory timeframe.

Summary: your path to cancelling Clipmyhorse.Tv in new zealand

Cancelling Clipmyhorse.Tv is a straightforward legal process when you follow the right steps. Identify where you subscribed (website, Apple App Store, or Google Play). Cancel through the matching channel. Wait for written confirmation. Monitor your bank account after your renewal date. If disputes arise, contact the Commerce Commission. You possess statutory rights under New Zealand consumer law; Clipmyhorse.Tv cannot waive these rights or charge you unlawfully. Yafee has helped thousands of consumers cancel unwanted subscriptions and recover refunds by providing clear, legally grounded guidance. Whether you are within the 14-day withdrawal window or cancelling after months of use, your rights are protected. Follow this guide step-by-step, retain all confirmation emails and screenshots, and do not hesitate to escalate to the Commerce Commission if Clipmyhorse.Tv fails to honour your cancellation. Yafee remains your trusted resource for navigating contract cancellations with confidence and protecting your legal interests in New Zealand.

Contact information for further support

Clipmyhorse.Tv support: [email protected]

New Zealand Commerce Commission: comcom.govt.nz or 0800 943 600

Citizens Advice Bureau: Free consumer advice and advocacy at cab.org.nz

Disputes Tribunal: For small-claims disputes involving Clipmyhorse.Tv charges, lodge a claim at disputes.govt.nz