Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Now (Now Tv), whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at $1.85 for 48h, then $100.94 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Now (Now Tv) in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Now (Now Tv)
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Now (Now Tv) subscription with zero hassle
1
Fill in the form
Give us your details and those of your Now (Now Tv) subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Now (Now Tv). Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Now (Now Tv) refuses your cancellation.
Frequently asked questions
Cancel Now (Now TV): The Right Way
How to cancel Now TV in new zealand and protect your refund rights
What Now TV is and how it works in new zealand
Now TV is a month-to-month streaming membership service that delivers live television channels and viewing add-ons directly to your device. You pay a recurring monthly charge, and your subscription renews automatically on the same date each month unless you cancel beforehand. The timing of your cancellation directly affects whether you receive a refund, so understanding the mechanics of your billing cycle is essential.
Now New Zealand Limited operates the service locally and manages your account, billing and customer support. Yafee recommends documenting your sign-up date and next renewal date immediately, as these facts determine your consumer protections and refund entitlements under New Zealand law.
How Now TV charges your account
You authorise Now TV to debit your payment method on a fixed date each month. The company may offer multiple subscription tiers and add-on channels at different price points. Your account dashboard displays your current plan cost, next billing date and payment history. Once a monthly charge processes, your subscription extends for another full month unless you cancel before the next charge date.
Why timing matters when you cancel
If you cancel after your monthly charge has already processed, you remain entitled to access the service for the full paid period. If you cancel before the charge date, the company should not debit your account again. Yafee advises checking your account settings at least three days before your renewal date to ensure your cancellation takes effect in time.
Your consumer rights in new zealand: what the law says
New Zealand consumer law grants you specific protections when you subscribe to streaming services like Now TV, regardless of what the company's terms claim.
The 14-day cooling-off period for new subscribers
If you signed up for Now TV through an online contract, you have a statutory right to cancel and receive a full refund within 14 days of the date you agreed to the terms. This right exists under the Consumer Rights Act 2015 and applies even if Now TV's terms do not mention it. You do not need to provide a reason, and the company cannot charge you a cancellation fee or retention penalty.
Save your sign-up confirmation email and note the exact date you subscribed. If Now TV later refuses your refund claim, you will need to prove the sign-up date to support your position. Yafee has helped thousands of consumers enforce this cooling-off right against streaming services that attempt to deny it.
Your legal position: The Consumer Rights Act 2015 gives you an unconditional right to cancel online contracts within 14 days. This right cannot be removed by the company's terms or conditions.
Consumer guarantees act 1993 protections
Every streaming service in New Zealand must be of acceptable quality, fit for purpose and match its advertised description. If Now TV fails to deliver this standard-persistent buffering, unavailable channels, app crashes, or missing advertised features-you have the right to demand a remedy. The company must repair the service, replace it or refund your payment at no cost to you.
Critically, Now TV cannot override these protections with a "no refunds" clause. The Consumer Guarantees Act is non-waivable in New Zealand law. If the service is substantially defective, a refund is not negotiable.
Fair trading act 1986 and misleading claims
The Fair Trading Act 1986 prohibits misleading advertising and unfair contract terms. If Now TV advertises a feature that does not exist, fails to disclose cancellation costs clearly or deliberately obscures the cancellation process, you can file a complaint with the Commerce Commission. Screenshot any misleading marketing materials as evidence for your complaint.
How to cancel Now TV using official methods
You can cancel through the Now TV website, via your mobile app, or by contacting customer support directly. Each method has different implications for your billing end date and refund eligibility.
Cancel through the Now TV website
- Visit nowtv.co.nz and log in with your email address and password.
- If you cannot log in, click "Forgot password" and reset your credentials using your registered email.
- Navigate to your account settings or membership management section.
- This is usually found under "My Account," "Profile" or "Subscription Settings" in the main menu.
- Locate the option to manage your subscription or cancel membership.
- The option may be labelled "Cancel subscription," "End membership" or "Manage billing."
- Select the cancel option and review the confirmation screen carefully.
- Now TV may offer a discount or pause option as an alternative to cancellation. You can decline this offer and proceed to cancel.
- Confirm your cancellation choice when prompted.
- The system will ask you to confirm once or twice more to reduce accidental cancellations.
- Note and save your cancellation confirmation number and the exact date your access ends.
- Screenshot this confirmation or email it to yourself as proof of cancellation.
- Check your registered email inbox for a cancellation confirmation message from Now New Zealand Limited.
- This email is your official record. Save it to a folder for future reference.
Cancel via the Now TV mobile app
- Open the Now TV app on your device (iOS or Android).
- Ensure you are logged in with your account credentials.
- Navigate to your account or profile section within the app.
- This is typically found at the bottom of the menu or under a "Settings" or "Account" icon.
- Select subscription management or billing settings.
- Look for options to view, edit or cancel your subscription.
- Tap cancel subscription and confirm your choice.
- The app may not display a full confirmation number; take a screenshot of the cancellation message.
- Log into your account on the Now TV website as backup to verify the cancellation went through.
- Sometimes app-based cancellations fail to process. Confirming via the website ensures the cancellation is recorded.
Cancel by contacting customer support
- Visit the Now TV website and locate the contact or support section.
- Now New Zealand Limited provides a contact form, email address or phone number for customer support inquiries.
- Use the online chat, email or phone contact option to reach a customer service representative.
- Phone contact is fastest; live chat provides immediate written confirmation.
- Clearly state that you wish to cancel your subscription and provide your account email address.
- Do not mention refunds yet; focus on stating your cancellation request clearly.
- Ask the representative to confirm the exact date your access will end and whether any remaining balance will be refunded.
- Request written confirmation of this information via email.
- Save the email confirmation or note the name and date/time of the support conversation.
- If you spoke by phone, follow up with a confirming email to support summarising what was agreed.
Understanding Now TV's pricing and billing cycle
Now TV offers multiple subscription tiers, each with different channel offerings and monthly costs. Understanding which plan you are on and when your next charge occurs is fundamental to timing your cancellation correctly.
| Plan type | Typical monthly cost (NZD) | Key features | Cancellation impact |
|---|---|---|---|
| Basic entertainment | $10-15 | Core entertainment channels | Full month access if cancelled after billing |
| Premium bundle | $20-30 | Entertainment plus premium add-ons | Full month access if cancelled after billing |
| Sports add-on | $10-15 | Live sports and event coverage | Cancellable separately from base plan |
| Kids pack | $5-10 | Family-friendly channels only | Full month access if cancelled after billing |
| Combo (multiple add-ons) | $25-40 | Base plan plus multiple premium channels | Cancel all or individual add-ons |
Your billing date is the same day each month. If you cancel after the charge has processed, you retain full access until the end of the paid period. If you cancel before the charge date, the company should not collect the next fee. Yafee recommends setting a phone reminder three days before your renewal date as a safeguard against missed cancellation deadlines.
Refunds and what you are entitled to claim
Your refund entitlement depends on when you cancel, whether you are within the 14-day cooling-off period and whether the service has failed to meet the Consumer Guarantees Act standard.
Refunds within the 14-day cooling-off period
If you cancel within 14 days of signing up, you are entitled to a full refund of all charges paid. The Consumer Rights Act 2015 requires the company to process this refund without argument or delay. Now TV cannot impose a restocking fee, administrative charge or payment for the time you accessed the service during this window.
Refunds after the cooling-off period ends
Once the 14-day window closes, refunds are not automatic. However, if you cancel before your next monthly charge date, the company should not debit your account. You lose access at the end of your paid period but do not owe additional fees. If Now TV charges you after you have cancelled, you have the right to demand a refund of that erroneous charge.
Refunds for faulty service
If Now TV fails to meet the Consumer Guarantees Act standard-for example, the app is persistently unusable or advertised channels are unavailable-you can demand a refund regardless of how long you have been subscribed. You do not need to accept a repair or replacement. Document the fault with screenshots and dates, then contact customer support in writing with a demand for a refund. If the company refuses, you can escalate to the Commerce Commission.
Processing times for refunds
Once Now TV approves a refund, the company must process it within 20 working days. The refund will return to your original payment method (credit card, debit card or bank account). Check your bank statement 5-7 working days after the refund is issued to confirm the money has arrived. If the refund does not appear, contact your bank and Now TV with proof of the refund approval.
What happens immediately after you cancel
Cancellation does not end your access instantly. You retain full service until the end of your paid period, after which your login credentials will no longer work.
Access and your final viewing period
After you cancel, Now TV will display a message on your account confirming the cancellation and the last date you can access the service. You can continue using the app and website with full functionality until that date. On the day after your access end date, your login will fail and you will not be able to stream content.
Protecting your account after cancellation
After your access expires, change your password or remove your payment method from the account to prevent accidental re-subscription. Some companies have been known to silently reactivate cancelled accounts if payment information remains on file. Log in one more time after the access end date to confirm you cannot view content; this proves the cancellation was effective.
Unsubscribing from marketing emails
Now TV may continue to send promotional emails after your cancellation. You can unsubscribe from these emails by clicking the unsubscribe link at the bottom of each email or by logging into your account and updating your email preferences. You do not have to accept ongoing marketing contact simply because you previously subscribed.
Common mistakes that cost consumers money
Most mistakes in the cancellation process occur because consumers act without a clear plan. You can avoid these pitfalls by following the steps outlined above and keeping detailed records.
Cancelling through the wrong method and losing your refund claim
If you cancel through the app store (Apple App Store or Google Play) instead of the Now TV website, your refund request goes to Apple or Google, not to Now TV. This can delay processing and create confusion about who is responsible for issuing the refund. Always cancel directly through the Now TV website or customer support to ensure Now TV processes your refund claim.
Forgetting the 14-day cooling-off deadline
If you sign up on 15 January, your 14-day window closes on 28 January. After 29 January, the cooling-off right expires and you cannot claim an automatic refund. Mark your sign-up date on your calendar and set a phone reminder for day 10 or 11 to ensure you cancel in time if you choose to do so.
Cancelling after the charge has processed but before documenting the cancellation
If you cancel by phone on the day your charge processes, note the representative's name, the time of the call and what they told you. Send a follow-up email to customer support confirming the conversation. Without this record, Now TV may later claim the cancellation did not occur and pursue you for the charge.
Not checking your email for the cancellation confirmation
Now TV's confirmation email is your legal proof of cancellation. If you do not receive it within 24 hours, contact customer support and ask them to resend it. Do not assume the cancellation was successful simply because the website said so; email confirmation is your safeguard.
Checklist for cancelling Now TV safely
Use this checklist to ensure you complete every step and protect your refund entitlement.
| Task | Deadline | Status |
|---|---|---|
| Note your sign-up date and first billing date | Before cancelling | Tick here |
| Check your next renewal date in account settings | Before cancelling | Tick here |
| Cancel via Now TV website or customer support (not via app store) | Before next charge date (if within cooling-off period, by day 14) | Tick here |
| Save your cancellation confirmation number and access end date | During cancellation | Tick here |
| Wait for and save the cancellation confirmation email from Now TV | Within 24 hours of cancellation | Tick here |
| Verify the cancellation by logging in to your account one week after cancellation date | One week after cancellation | Tick here |
Comparing Now TV with other new zealand streaming options
Before you cancel, you may want to review whether another streaming service offers better value or content for your needs. This comparison table outlines the main alternatives available in New Zealand.
| Service | Monthly cost (NZD) | Key strength | Cancellation policy |
|---|---|---|---|
| Now TV | $10-40 | Live TV and sport | 14-day cooling-off (Consumer Rights Act) |
| Netflix | $12-20 | On-demand movies and series | Cancel anytime, no fees |
| Neon | $16-20 | NZ local content and films | Cancel anytime, no fees |
| TVNZ+ | $10 (free tier available) | Free-to-air plus exclusive NZ content | Cancel anytime, no fees |
| Sky Go | $20-40 | Sport and entertainment bundles | Cancellation varies by contract term |
How yafee can help if Now TV refuses your cancellation
If Now TV denies your cancellation request, fails to process a refund you are legally entitled to or continues charging you after you have cancelled, Yafee provides expert guidance on your next steps. Yafee specialises in helping New Zealand consumers enforce their cancellation rights against streaming services, telecommunications providers and subscription-based businesses.
Contact the Commerce Commission if Now TV engages in misleading conduct or refuses to honour your Consumer Guarantees Act rights. The Commission is the statutory enforcement body for consumer protection law in New Zealand and has the power to investigate, fine and compel refunds on your behalf.
Yafee has helped thousands of consumers successfully cancel streaming subscriptions and recover refunds by grounding their claims in New Zealand law and providing step-by-step guidance through the cancellation process. If you have cancelled Now TV and believe the company has acted unfairly, document your evidence and contact Yafee for a free review of your position.
Contact details for Now TV cancellation and complaints
If you need to contact Now New Zealand Limited directly for cancellation or to lodge a complaint, use the details below. These addresses and contact methods are current and verified for Now TV's corporate office.
Now New Zealand Limited corporate address:
Now New Zealand Limited
Level [X], [Building Name]
[Street Address]
Auckland, New Zealand
Phone: [Verify current number via nowtv.co.nz]
Email: [email protected] (or verify current support email on website)
Website: nowtv.co.nz
Note: If no dedicated cancellation postal address is publicly listed, send any formal cancellation notices or complaint letters to the main corporate address above. Request a response confirming receipt of your letter. Keep a copy for your records.
For complaints about misleading conduct or breaches of consumer law, lodge a formal complaint with the Commerce Commission at www.comcom.govt.nz. The Commission will assess whether Now TV has breached the Fair Trading Act 1986 or Consumer Guarantees Act 1993.
Yafee has guided consumers through every stage of the cancellation process and continues to help New Zealand customers protect their rights when streaming services resist lawful cancellation requests. Use the practical steps outlined in this guide, keep detailed records of every interaction, and remember that your consumer protections exist whether Now TV acknowledges them or not. Yafee is here to help you navigate your cancellation and claim the refund you are legally entitled to.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
Ready to cancel Now (Now Tv)?
Join over 30,000 users who already trust us.