How to cancel Horse & Country TV in new zealand: the complete guide

What is Horse & Country TV

Horse & Country TV is a premium streaming service dedicated to equestrian content, delivering horse sports, lifestyle programming, documentaries and exclusive coverage you won't find on mainstream platforms. The service reaches serious competitors, breeders, recreational riders and enthusiasts who demand specialist programming tailored to their passion for horses and horsemanship.

You can access Horse & Country TV through multiple channels: the native app, web browser, Google Play, Apple, Roku and Amazon Prime Video. This multi-platform availability means your cancellation pathway depends on which subscription method you chose at sign-up. Understanding where your subscription lives is the first step toward a clean exit.

How Horse & Country TV works in new zealand

Horse & Country TV operates on straightforward subscription tiers: monthly or annual billing cycles with automatic renewal. The service is managed by H&C TV Pty Ltd, an Australian entity that also services New Zealand subscribers. Content updates regularly, giving you fresh programming throughout your subscription period.

Your subscription renews automatically unless you actively cancel before the next billing date. This is a critical legal detail under New Zealand's Consumer Guarantees Act 1993, which protects you against unfair contract terms and demands clear cancellation pathways. Yafee specialises in helping New Zealand consumers navigate these exact scenarios.

Horse & Country TV pricing in new zealand

Monthly plans offer flexibility if you're uncertain about long-term commitment, though the annual plan delivers better value at approximately $12.50 per month when calculated across twelve months. Both renew automatically, so your cancellation deadline matters significantly.

Why you might cancel Horse & Country TV

Cancellation becomes necessary when your viewing patterns change, your budget demands adjustments, or the service fails to meet your expectations. Your legal rights under the Consumer Guarantees Act protect you if Horse & Country TV breaches its service promises or implements unfair contract changes without consent.

Common reasons new zealand subscribers cancel

• Content backlog: you've watched your priority shows and are waiting for new seasons
• Budget management: consolidating multiple streaming subscriptions to reduce costs
• Service quality: technical failures, buffering, or streaming issues prevent enjoyment
• Accidental subscriptions: unwanted auto-renewal or unauthorised charges
• Life changes: moving, shifting viewing habits, or changing interests
• Price increases: service hikes applied without adequate notice or consent

Any of these reasons is valid grounds for cancellation. Yafee supports New Zealand consumers in making informed cancellation decisions and ensures you follow the correct legal pathway for your subscription type.

Your legal position under new zealand law

The Consumer Guarantees Act 1993 and the Fair Trading Act 1986 protect you as a consumer purchasing Horse & Country TV. These laws require service providers to deliver what they promise, handle cancellations transparently and process refunds where applicable. You have the right to cancel subscriptions with clear notice, provided you follow the contractual terms disclosed at purchase.

If Horse & Country TV refuses your cancellation or continues charging after you've cancelled, you can escalate to the Commerce Commission, New Zealand's official consumer authority. Yafee helps consumers document these disputes and understand their enforcement rights.

How to cancel Horse & Country TV

Your cancellation method depends on where you subscribed: directly through Horse & Country TV's website, via the mobile app, or through a third-party platform like Apple, Google Play, Roku or Amazon. Each pathway has distinct steps, but all are straightforward once you know the exact sequence. Yafee walks you through every option so you cancel successfully on your first attempt.

Cancel directly through the Horse & Country TV website

This is the recommended method if you subscribed directly via horseandcountry.tv, as it gives you the clearest confirmation and fastest processing.

1. Visit horseandcountry.tv and log into your account using your email address and password.
   • If you've forgotten your password, click the "Forgot password" link and reset it via your email inbox.
2. Navigate to your account settings (typically a profile icon or menu in the top-right corner).
   • Look for options labelled "My Account," "Account Settings" or "Profile".
3. Select "Billing & Payments" or "Subscription Settings" from the menu.
   • This section displays your current subscription status, renewal date and payment method.
4. Locate your active subscription and select "Cancel Subscription" or "Manage Subscription".
   • Read any retention offers or warnings carefully before proceeding.
5. Confirm your cancellation choice when prompted.
   • The system may ask for feedback on why you're cancelling; this step is optional.
6. Screenshot the confirmation page and save your confirmation email immediately.
   • This email confirms your final access date and that no further charges will apply.
   • Retain this documentation for at least 12 months in case of billing disputes.

Your access continues until your current billing period ends; you're not terminated immediately upon cancellation. This means if you cancel mid-month on a monthly plan, you retain access until day 30. Annual subscribers keep access until their 12-month period expires.

Cancel via the Horse & Country TV mobile app

If you subscribed through the app itself (rather than via your phone's app store), follow these steps.

1. Open the Horse & Country TV app and tap the profile or menu icon (usually bottom-right or top-left corner).
   • Ensure you're logged into the correct account.
2. Navigate to "Account," "Settings" or "Subscription" options.
   • Different app versions may use slightly different labels.
3. Select "Manage Subscription" or "Billing Details".
   • Your renewal date and subscription tier are displayed here.
4. Tap "Cancel Subscription" and confirm your choice.
   • The app may offer retention discounts; decline these if you're certain you want to cancel.
5. Save or screenshot the confirmation message.
   • Check your email account (the one linked to the app) for a cancellation confirmation email within 5 minutes.

App-based cancellations process identically to website cancellations from Horse & Country TV's backend systems. Your access window remains the same: you keep watching until the current billing cycle concludes.

Cancel a subscription purchased through apple (iOS)

If you subscribed via Apple's App Store or iCloud payment system, you must cancel through Apple, not directly through Horse & Country TV.

1. Open the Settings app on your iPhone or iPad.
   • Do NOT open the Horse & Country TV app itself.
2. Tap your name at the top of the Settings menu.
   • This opens your Apple ID account page.
3. Select "Subscriptions" from the menu.
   • This displays all active Apple subscription services linked to your account.
4. Find "Horse & Country TV" in the list and tap it.
   • The subscription details page shows your renewal date and billing history.
5. Tap "Cancel Subscription" at the bottom of the page.
   • Confirm the cancellation when Apple prompts you.
6. Take a screenshot showing the cancelled status and check your email for Apple's confirmation.
   • Apple typically sends confirmation within 1 hour.

Cancellations via Apple process within 24 hours. Your Horse & Country TV access continues until your current billing period ends. Yafee recommends noting your exact renewal date to verify the cancellation took effect.

Cancel a subscription purchased through google play (Android)

Google Play subscriptions require cancellation through Google's system, not Horse & Country TV's platform.

1. Open the Google Play app on your Android device.
   • Tap the profile icon in the top-right corner.
2. Select "Payments and subscriptions" from the menu.
   • This section manages all subscriptions linked to your Google account.
3. Tap "Subscriptions" to view active services.
   • All active subscriptions appear in a list with renewal dates.
4. Tap "Horse & Country TV" in the subscriptions list.
   • The subscription details page confirms your plan type and next billing date.
5. Select "Cancel subscription" at the bottom of the page.
   • Google may offer retention offers; decline if you're certain about cancelling.
6. Confirm the cancellation and screenshot the confirmation.
   • Google sends a cancellation confirmation email immediately.

Google Play cancellations take effect within 24 hours. You retain access to Horse & Country TV through your current billing cycle. If you subscribed to a free trial via Google Play, cancellation prevents charges when the trial period ends.

Cancel a subscription purchased through amazon prime video

Amazon Prime Video hosts Horse & Country TV as a channel subscription. Cancellation requires access to your Amazon account settings.

1. Visit amazon.co.nz and log into your Amazon account.
   • Use the same email address you use for Prime Video.
2. Navigate to "Your Account" (top-right menu) and select "Your subscriptions and memberships".
   • This page displays all active Prime Video channels and subscriptions.
3. Find "Horse & Country TV" in the list and click "Manage" or "Edit".
   • The channel details page shows your renewal date and payment method.
4. Select "Cancel Channel Subscription" and confirm.
   • Amazon may display cancellation warnings; proceed if you're certain.
5. Screenshot the cancellation confirmation page.
   • Amazon sends a confirmation email to your account address within 2 hours.

Amazon processes Prime Video channel cancellations immediately. Your access to Horse & Country TV ends at the start of your next billing cycle, not immediately. Monthly subscriptions end on day 30; annual subscriptions end on your annual renewal date.

Cancel a subscription purchased through roku

Roku subscriptions cancel through your Roku account or device settings.

1. Visit roku.com and log into your Roku account.
   • Alternatively, access settings directly on your Roku device by navigating to Settings > Subscriptions.
2. Select "Manage your subscriptions" (on the website) or "Manage subscriptions" (on the device).
   • This page shows all active subscription services linked to your Roku account.
3. Locate "Horse & Country TV" and select "Cancel" or "Manage".
   • Roku displays your renewal date and current payment method.
4. Confirm the cancellation when prompted.
   • Roku may offer retention incentives; decline if you wish to cancel.
5. Take a screenshot and verify your email inbox for Roku's confirmation.
   • Confirmation emails arrive within 1-2 hours of cancellation.

Roku cancellations process within 24 hours. You keep access until your current billing period ends, whether monthly or annual.

What happens after you cancel

Cancellation doesn't mean immediate loss of access. Understanding your final access window is crucial to avoid service interruptions and billing surprises.

Your final access window

After you cancel, Horse & Country TV grants access through the end of your current billing period. If you're on a monthly plan and cancel on the 15th of the month, you access the service until the 15th of the following month. Annual subscribers retain access for the full 12-month period from cancellation, unless they cancel on their renewal date itself.

You receive a cancellation confirmation email specifying your exact final access date. Yafee recommends setting a calendar reminder for this date so you don't accidentally rely on the service after access expires.

Refunds and billing stops

Horse & Country TV does not offer refunds for unused portions of your subscription in most cases. Cancellation stops future automatic charges but does not reverse charges already processed. This aligns with industry standard practice and New Zealand consumer law, provided the subscription terms disclosed this non-refund policy at purchase.

If you were charged after cancellation, contact Horse & Country TV immediately with your cancellation confirmation email. If they refuse to reverse the charge, you can escalate to the Commerce Commission, which has authority to order refunds for unfair billing practices.

Data and account retention

Your viewing history, preferences and watchlist remain in your account for 12 months after cancellation. If you resubscribe within this window, your account settings restore automatically. After 12 months, Horse & Country TV may delete your data in accordance with its privacy policy.

Your payment method and personal information are deleted according to Horse & Country TV's data retention schedule, which typically spans 7 years for tax and dispute purposes. You can request manual deletion sooner by contacting Horse & Country TV's support team.

Common mistakes to avoid when cancelling

Cancellation is simple once you know the pitfalls. Most problems arise from confusion about platform differences or missing confirmation emails. The good news is that every mistake is preventable with careful attention to these key steps.

Cancelling in the wrong location

The most frequent error is attempting to cancel directly with Horse & Country TV when you subscribed through Apple, Google Play, Amazon or Roku. These platforms manage your subscription independently. Cancelling in the wrong system leaves your subscription active and charges continue.

Before you cancel, confirm your exact subscription source. Check your confirmation email from sign-up, your bank statement (showing which merchant charged you), or log into all potential platforms to identify the active subscription. Yafee's step-by-step guides isolate the exact cancellation pathway for your platform.

Missing the final access date

Subscribers often assume cancellation grants immediate access termination. In reality, you retain access through the end of your billing cycle. If you cancel expecting immediate loss of access, you may be surprised by continued streaming capability. Conversely, if you plan to watch right up to the final day, missing your exact cancellation deadline costs you an extra month.

Screenshot your cancellation confirmation immediately. This email specifies your final access date precisely. Set a calendar reminder for this date so you don't accidentally depend on the service after expiry.

Not retaining cancellation proof

Disputes arise when subscribers lack documentation of their cancellation. If Horse & Country TV's billing system malfunctions and charges you post-cancellation, you need proof you cancelled. Confirmation emails and screenshot evidence are essential.

Retain all cancellation documentation for 12 months. If disputes emerge, you'll need this evidence to support refund claims with your bank or disputes with the Commerce Commission.

Ignoring renewal date notifications

Horse & Country TV sends renewal reminders before your subscription auto-renews. If you intend to cancel, act before this renewal date. Cancelling after renewal forces you to request a refund through the service or your bank, which is more complicated than simple cancellation.

Check your email inbox (including spam folders) for renewal notifications. These arrive 7-14 days before your next charge. Cancel immediately upon receiving this notice to avoid an unwanted billing cycle.

How to handle a refund request

Horse & Country TV's standard policy excludes refunds for unused subscription time. However, exceptions apply if the service failed to deliver promised content or if you were charged fraudulently.

Request a refund from Horse & Country TV

1. Contact Horse & Country TV's support team via their website contact form or email.
   • Include your account email, subscription dates and the charge amount in dispute.
2. Explain your refund reason: service failure, fraudulent billing, or lack of promised content.
   • Provide specific examples (e.g., streaming errors, cancelled content).
3. Attach your cancellation confirmation and any error screenshots.
   • Horse & Country TV's support team responds within 5-7 business days.
4. If Horse & Country TV declines, request they provide their refund policy in writing.
   • This documentation supports escalation to the Commerce Commission.

Request a refund through your bank or payment provider

If Horse & Country TV refuses refunds, contact your bank or credit card company to dispute the charge. New Zealand banks support "chargeback" disputes for unauthorized or unfulfilled subscriptions. Provide your bank with the service failure evidence and Horse & Country TV's refusal to refund.

Your bank typically reverses the charge within 10-15 business days if the dispute is valid. This process does not damage your credit, provided your dispute is legitimate.

Escalate to the commerce commission

If your bank declines the chargeback or Horse & Country TV contests it, file a formal complaint with the Commerce Commission at www.comcom.govt.nz. The Commission enforces the Consumer Guarantees Act and Fair Trading Act, and has authority to order refunds for unfair billing or service failures.

Provide the Commission with all documentation: your original subscription agreement, cancellation confirmation, refusal emails from Horse & Country TV, and bank correspondence. The Commission investigates free of charge and typically resolves complaints within 30 days.

Your consumer rights and protections

New Zealand law grants you explicit protections as a Horse & Country TV subscriber. Understanding these rights ensures you cancel confidently and escalate disputes effectively if needed.

Consumer guarantees act 1993

The Consumer Guarantees Act requires service providers to deliver what they promise and handle refunds fairly. Horse & Country TV must provide the streaming service described in its terms, operate the platform reliably, and process cancellations transparently. If the service consistently fails to stream or contains advertised content you cannot access, you have grounds for refund.

Fair trading act 1986

The Fair Trading Act prohibits misleading advertising and unfair contract terms. Horse & Country TV cannot misrepresent content availability, hide cancellation clauses, or impose unreasonable termination penalties. If your subscription terms are buried in tiny text or require impossible steps to cancel, the Fair Trading Act protects you.

Privacy act 2020

Horse & Country TV must handle your personal data legally under the Privacy Act. Your email, payment details and viewing history are protected. The service cannot sell your data to third parties without your consent or use it for purposes unrelated to subscription delivery.

Yafee reminds subscribers that these protections are automatic; you don't need to invoke them explicitly. However, documenting service failures and refusal communications strengthens your position if disputes arise.

Comparing keep versus cancel

Before committing to cancellation, weigh the value Horse & Country TV delivers against your budget and viewing habits. This framework helps you make a confident, informed decision.

Most New Zealand subscribers find monthly cancellation and re-subscription practical: subscribe during competition season or new content releases, then cancel during off-season. This approach costs less than continuous annual subscriptions and maintains access when content matters most.

Cancellation checklist

Use this checklist to ensure your cancellation is complete and documented correctly.

• Confirm your subscription source: direct website, app, Apple, Google Play, Amazon or Roku
• Log into the correct platform and navigate to subscription settings
• Locate your active Horse & Country TV subscription and select cancel
• Note your final access date from the confirmation screen
• Screenshot the cancellation confirmation page
• Save your cancellation confirmation email (check spam folder if missing)
• Verify no charge appears on your next billing cycle (check 1-2 days before final access date ends)
• Set a calendar reminder for your final access date
• Store all cancellation documentation for 12 months
• If charged post-cancellation, contact Horse & Country TV within 7 days with your confirmation email

Contact details for Horse & Country TV in new zealand

Although Horse & Country TV does not list a dedicated New Zealand office address, the subscription contract is fulfilled by H&C TV Pty Ltd, the Australian entity serving New Zealand subscribers. Contact the service through its primary channels for support or disputes.

How to reach Horse & Country TV support

• Website contact form: horseandcountry.tv (support or contact page)
• Email: support at Horse & Country TV's primary domain (found on your confirmation email)
• In-app support: navigate to account settings and select "Help" or "Contact support"
• Response time: 5-7 business days for standard inquiries

If Horse & Country TV's response is delayed or unhelpful, escalate to the Commerce Commission at www.comcom.govt.nz. The Commerce Commission handles consumer complaints for services delivered into New Zealand, including Australian-based platforms.

Summary: your next steps

Cancelling Horse & Country TV is straightforward when you follow the correct pathway for your subscription platform. Identify where you subscribed, navigate to the correct cancellation page, confirm your final access date and retain your confirmation email.

Your consumer rights under New Zealand's Consumer Guarantees Act and Fair Trading Act protect you if Horse & Country TV breaches its promises or refuses reasonable cancellation requests. If disputes arise, the Commerce Commission has authority to enforce refunds and penalise unfair practices.

Yafee has helped thousands of New Zealand consumers navigate streaming service cancellations, from identifying the correct platform to escalating refund disputes with the Commerce Commission. Visit yafee.com to access step-by-step guides for every major platform, compare streaming costs, and find support for subscription disputes. Yafee's legal specialists ensure your cancellation is documented, processed and enforced correctly.

Don't let confusion delay your cancellation. Yafee provides clear, platform-specific instructions tailored to New Zealand law. Cancel with confidence today.