How to cancel Radish in new zealand: your complete legal guide and step-by-step process

What Radish is and why you might cancel now

Radish was a mobile fiction platform that delivered serialized stories directly to your smartphone through iOS and Android apps. Rather than paying a monthly subscription, you purchased digital coins to unlock episodes of stories. The service functioned as a community connecting readers with independent authors worldwide.

On 31 December 2025, Radish announced its permanent shutdown. The platform stopped accepting new coin purchases on 1 September 2025. If you hold an active Radish PLUS subscription or a coin balance, you should cancel immediately to prevent further charges and understand your refund entitlements under New Zealand consumer law. Yafee specialises in helping consumers navigate subscription cancellations with clarity and confidence, and we guide you through every step below.

Key facts about Radish in new zealand

Radish operated a coin-based purchasing model rather than traditional monthly subscriptions. You could buy coin packages ranging from NZ$1.99 for 6 coins to larger bundles. Each story typically cost 3 coins per episode to unlock. The service existed exclusively through the App Store and Google Play, which means Apple or Google handled your billing and cancellation, not Radish directly.

This is critical: because Radish PLUS subscriptions and coin purchases went through the app stores, you cannot cancel through Radish itself. You must initiate cancellation where you made the purchase. Uninstalling the app or cancelling within the Radish app will not stop auto-renewal charges.

Your legal position under new zealand consumer law

Under the Consumer Guarantees Act 1993 (CGA), you have the right to cancel any subscription service and demand a refund if the service fails to meet its obligations. The CGA applies to all consumer transactions in New Zealand, regardless of whether the service is digital or physical. Since Radish is now shutting down, the platform is no longer delivering its core service, which strengthens your refund claim. Furthermore, the CGA gives you the right to cancel without penalty if goods or services are not of acceptable quality or fit for purpose. A service that no longer operates clearly breaches this standard.

If Radish or the app store refuses a refund, you can escalate your complaint to the Commerce Commission, which enforces consumer protection law in New Zealand. Yafee advises that you document all communications with the company and keep evidence of your payments before pursuing escalation.

Pricing and what you might be paying

Current Radish pricing in new zealand dollars

If you subscribed to Radish PLUS or made regular coin purchases, charges were recurring monthly until you cancelled. The exact cost of Radish PLUS depended on when you subscribed and any active promotions. Check your App Store or Google Play purchase history to identify your exact charges before proceeding. Yafee recommends screenshotting your purchase history as evidence for any refund disputes.

How to cancel Radish on iOS and the app store

Step-by-step cancellation for apple users

If you purchased Radish PLUS or coins through the App Store, you must cancel your subscription directly in Apple's system. Cancelling inside the Radish app or deleting the app will not stop Apple from billing you.

1. Open the App Store on your iPhone, iPad, or iPod touch.
   • Look for the App Store icon on your home screen (usually a blue icon with a white stylized "A").
2. Tap your profile icon in the top-right corner.
   • This is usually your Apple ID photo or initials.
3. Select "Subscriptions" from the menu.
   • You will see a list of all active subscriptions tied to your Apple ID.
4. Find Radish or "Radish PLUS" in your subscriptions list and tap it.
   • If you do not see Radish, you may not have an active subscription, or it may already be cancelled.
5. Tap "Cancel Subscription" or the red "Cancel" button.
   • Apple will ask you to confirm; you may see an option to continue or cancel. Select the cancellation option.
6. Confirm your cancellation when prompted.
   • Apple will send you a confirmation email to your registered Apple ID email address.

Requesting a refund on iOS

Cancelling your subscription stops future charges but does not automatically refund previous payments. To request a refund, you must contact Apple directly. Apple has a 90-day refund window for most digital purchases, though circumstances vary. Follow these steps to request a refund:

1. Visit reportaproblem.apple.com and sign in with your Apple ID.
   • You must use the same Apple ID associated with the Radish purchase.
2. Locate the Radish PLUS subscription or coin purchase you wish to refund.
   • Click the "Report a Problem" link next to the transaction.
3. Select a reason for your refund request.
   • Choose "Radish service discontinued" or "I did not authorise this charge" as appropriate.
4. Describe your situation clearly and mention that Radish is shutting down permanently.
   • Reference the CGA and your right to a refund for a service no longer available.
5. Submit your request.
   • Apple typically responds within 7-10 business days.

How to cancel Radish on android and google play

Step-by-step cancellation for android users

If you purchased Radish PLUS or coins through Google Play, you must cancel your subscription in the Google Play Store app or on the web. Deleting the Radish app will not stop Google from billing you.

1. Open the Google Play Store app on your Android device.
   • Look for the Google Play Store icon (white triangle on a coloured background) on your home screen.
2. Tap your profile icon in the top-right corner.
   • This is usually your Google account initial or photo.
3. Select "Payments and subscriptions" from the menu.
   • You will see a list of all active subscriptions tied to your Google account.
4. Tap "Subscriptions" to view your active subscriptions.
   • Find Radish or "Radish PLUS" in the list.
5. Tap on Radish PLUS or the Radish subscription.
   • You will see subscription details and a "Cancel subscription" option.
6. Tap "Cancel subscription" and confirm your cancellation.
   • Google will send you a confirmation email to your registered Google account email address.

Requesting a refund on android

Cancelling stops future charges, but you must request a separate refund for previous payments. Google Play allows refunds within 48 hours of purchase for most apps and subscriptions, but may extend this window given Radish's shutdown. To request a refund:

1. Visit support.google.com/googleplay and sign in with your Google account.
   • Use the same account associated with the Radish purchase.
2. Navigate to "Manage your Google Play account" and select "Payments and subscriptions."
   • You will see your purchase history.
3. Find the Radish PLUS subscription or coin purchase and click "Report a problem."
   • Google will ask for the reason and details.
4. Explain that Radish is permanently shutting down and that you are entitled to a refund under New Zealand consumer law.
   • Include your purchase date, transaction ID, and the amount charged.
5. Submit your request.
   • Google typically responds within 7-10 business days.

Direct contact with Radish for refund claims

Contacting Radish support in writing

Although Radish does not provide a postal address, you can contact the support team by email. Send your refund demand to [email protected] with all relevant details. Yafee strongly recommends sending this email by registered mail or keeping a copy of your email and confirmation of delivery, as written evidence is essential if you need to escalate to the Commerce Commission.

In your email, include the following information:

• Your full name and Radish account email address.
• All transaction IDs, dates, and amounts of payments made to Radish.
• Screenshots of your purchase history from the App Store or Google Play.
• A clear statement that you are requesting a refund under the Consumer Guarantees Act 1993 because Radish is no longer providing the service.
• The date by which you expect a response (typically 14-21 days).

Sample email template

Subject: Refund Request for Radish PLUS Subscription and Coin Purchases - CGA 1993 Claim

Dear Radish Support,

I am writing to request a full refund for all Radish PLUS subscription charges and coin purchases made to my account [your email address] between [start date] and [cancellation date]. Transaction IDs and amounts are detailed below.

Radish announced its permanent shutdown on 31 December 2025. As the service is no longer available and no longer meets the standard of acceptable quality under the Consumer Guarantees Act 1993 (New Zealand), I am entitled to a refund of all payments made for a service that is no longer operational.

Total refund requested: NZ$[amount]

Transaction details: [list all transaction IDs, dates, and amounts]

I expect your response within 14 days. If you do not respond or refuse this claim, I will escalate to the Commerce Commission and pursue further legal action.

Yours faithfully, [Your name]

What to do after cancellation

Verify your cancellation

Once you cancel, verify that the subscription is no longer active. Log back into the App Store (iOS) or Google Play (Android) and check that Radish no longer appears in your active subscriptions list. Keep this screenshot as evidence that you successfully cancelled.

Monitor your bank or card statements

Check your bank or credit card statements for the next two billing cycles to ensure no further charges appear for Radish PLUS. If you see a charge after cancellation, contact your bank immediately and dispute it as an unauthorised transaction. Your bank can then reverse the charge and investigate with Apple or Google on your behalf.

Request a refund from your bank if app stores refuse

If Apple or Google denies your refund request, you have the right to dispute the charge with your bank. Contact your bank's customer service and file a chargeback or dispute claim for the Radish charges. Provide your bank with all evidence of your refund request to Apple or Google, your cancellation confirmation, and the CGA claim. Most banks will reverse the charge while they investigate.

Common mistakes to avoid when cancelling

Cancellation is straightforward once you know where to look, and most consumers resolve the process without complication. However, several pitfalls can delay or derail your cancellation, so we detail them below.

Deleting the app instead of cancelling the subscription

The single most common mistake is deleting the Radish app from your phone and assuming the subscription is cancelled. Uninstalling the app does nothing to the subscription; Apple and Google continue to bill your account until you cancel through their respective app stores. Your payment method will continue to be charged on the renewal date unless you cancel the subscription explicitly.

Cancelling within the Radish app

The Radish app itself may contain settings or menus that appear to offer cancellation. These options do not actually cancel your subscription; they only disconnect you from the app. Your subscription remains active in the App Store or Google Play and will renew. You must cancel in the app store, not in the app itself.

Waiting too long to request a refund

Apple and Google have time limits for refund requests (generally 90 days for Apple and 48 hours for Google, though these may be extended for service shutdowns). The longer you wait after discovering the charge, the less likely you are to succeed in a refund claim. Submit your refund request within 30 days of becoming aware that the service is permanently unavailable.

Not documenting your evidence

If Apple, Google, or Radish disputes your refund claim or refuses your cancellation, you will need written evidence. Screenshot your purchase history, your cancellation confirmation, and any email responses from support. Yafee has helped thousands of consumers successfully resolve cancellation disputes by maintaining detailed documentation from the outset.

Escalation and your rights if cancellation is refused

Your legal position if the app store refuses your refund

If Apple or Google denies your refund request without valid reason, you have the right to escalate your complaint to the Commerce Commission. Under the CGA, a service that is no longer available is not of acceptable quality and does not meet its stated purpose. The Commerce Commission enforces this law and can compel the company to refund you if it finds the refusal is unreasonable or breaches consumer protection standards.

Filing a complaint with the commerce commission

You can lodge a formal complaint with the Commerce Commission if the app store or Radish refuses your refund. Visit beehive.govt.nz or contact the Commission directly. You will need to provide:

• Your name, contact details, and account information.
• All transaction evidence (screenshots, receipts, confirmation emails).
• A detailed timeline of events (purchase date, cancellation date, refund request date).
• Copies of all communications with Apple, Google, or Radish, including refusal letters.
• A clear statement of what you are claiming (refund amount, basis under the CGA).

The Commerce Commission will investigate and can direct the company to refund you. Escalation typically takes 4-8 weeks, but this is a legitimate legal remedy if other channels fail.

Comparison table: cancellation outcomes and timelines

Key takeaway: next steps

Radish's permanent shutdown on 31 December 2025 gives you a strong legal basis for cancellation and refunds under the Consumer Guarantees Act 1993. Do not delay: cancel your subscription in the App Store or Google Play immediately to stop future charges, then submit a refund request within 30 days. If the app store refuses, your bank or the Commerce Commission can enforce your rights. Yafee exists to help you navigate these processes with confidence and clarity. For additional support on cancellations, refunds, and consumer rights, visit yafee.com or contact Radish support directly at [email protected] if you need written confirmation of cancellation.