How to cancel Radish and recover your unused coins before platform closure

What you need to know about Radish before you cancel

Radish was a mobile-first fiction platform offering serialized episodes in romance and other genres. You purchased coins to unlock premium chapters, and the platform offered both one-off purchases and auto-refilling subscription plans. In 2026, Radish announced an end-of-service closure, meaning the entire platform will shut down and you will lose access to content and unused coins unless you act now.

This matters because your remaining coin balance, purchased chapters and subscription status are all affected by the closure timeline. Understanding how you paid-whether directly through Radish or via Apple App Store, Google Play, or another marketplace-determines who refunds you and how long you have to claim your money back. Yafee's contract law specialists have helped thousands of consumers navigate similar platform closures and recover refunds within the statutory window.

The closure timeline and what it means for you

Radish has published a phased shutdown schedule. The coin shop closed first, preventing new purchases. Full platform access will end on a stated date, after which your account becomes inaccessible and unused coins are forfeited. This creates urgency: you cannot recover coin value after the service end date, and any refund claim must be lodged before the company dissolves its Australian operations.

If you have active subscriptions or unused coins, you are in a race against time. You must review your cancellation and refund options within the next 7 days to protect your position.

Who controls your refund: Radish or your payment provider

Radish used two billing routes, and this distinction is critical. Direct purchases (made inside the Radish app using a card) are handled by Radish. Marketplace purchases (through Apple App Store, Google Play, or Samsung Galaxy Store) are handled by those platforms. Your refund claim goes to whichever entity processed the charge.

Your consumer rights under australian consumer law

You have protection under the Australian Consumer Law (ACL), part of the Competition and Consumer Act 2010 (Cth).

Refunds for services not rendered or digital content you cannot access

If Radish closes before you have read all the chapters you paid for, or if your coins expire because the platform shut down, you have a strong case for a refund under section 139A of the ACL. The law states you are entitled to a refund if a service is not provided, or if digital content becomes inaccessible through no fault of your own.

The ACCC (Australian Competition and Consumer Commission) has published guidance stating that platform closures do not release companies from refund obligations. You can lodge a complaint with the ACCC if Radish refuses to refund unused coins or inaccessible purchased content.

Cancelling an auto-refilling plan before renewal

If you have an active auto-refilling coin plan or Radish Plus subscription, you must cancel it to stop being charged. Under the ACL, companies must make cancellation "easy and at least as easy as the purchase." If Radish has made cancellation difficult or removed the option, that is a breach. Document any barriers you encounter; they strengthen a complaint to the ACCC.

The statutory cooling-off period (14 days from purchase) may also apply to your subscription if you purchased it directly. If you are within 14 days of signup and have not used the service substantially, you can demand a full refund under section 139A even if you cancel for any reason.

How to cancel Radish step by step

Your cancellation method depends on how you paid and whether you have an active subscription.

Step 1: cancel if you paid through apple app store

Apple App Store subscriptions are managed directly by Apple, not by Radish. You must cancel the subscription through your Apple account to stop charges.

1. Open the App Store app on your iPhone, iPad, or Mac.
2. Tap or click your profile icon (top right).
3. Select "Subscriptions."
4. Find "Radish" or "Radish Plus" in the list.
5. Tap "Manage" or "Edit."
6. Select "Cancel Subscription" and confirm.
7. Screenshot the cancellation confirmation for your records.

Apple processes the cancellation immediately. You will not be charged again, and you retain access to purchased content until the platform closes.

Step 2: cancel if you paid through google play

Google Play subscriptions are managed through your Google account. You cancel directly with Google, not Radish.

1. Open the Google Play app on your Android device or go to play.google.com on your computer.
2. Tap your profile icon (top right).
3. Select "Payments and subscriptions," then "Subscriptions."
4. Find "Radish" or "Radish Plus."
5. Tap "Manage subscription."
6. Select "Cancel subscription" and follow the prompts.
7. Confirm the cancellation and save a screenshot.

Google processes the cancellation within one business day. Your subscription will not renew, and you retain access to purchased chapters until the platform closes.

Step 3: cancel if you paid directly to Radish

If you purchased coins or a subscription directly through the Radish app using a credit card, you must contact Radish directly or submit a cancellation notice.

1. Log into your Radish account on the mobile app or website.
2. Navigate to "Settings" or "Account."
3. Look for "Subscription," "Billing," or "Manage Plan."
4. Select the option to cancel the subscription.
5. If no in-app cancellation option exists, send a formal written cancellation request to Radish (see address below).
6. Use registered mail or email with read receipt to prove delivery.
7. In your cancellation letter, include:
   • Your full name
   • Email address associated with your Radish account
   • Account ID or username
   • Date you want cancellation effective
   • A clear statement: "I cancel my Radish subscription effective immediately"
8. Keep a copy of the letter and proof of delivery.

Radish must acknowledge your cancellation request within 2 business days under Australian Consumer Law. If they do not, escalate to the ACCC.

Step 4: request a refund for unused coins and inaccessible content

Once you have cancelled your subscription, you may claim a refund for unused coins and purchased chapters you cannot access after platform closure.

1. Gather proof of purchase (app store receipts, credit card statements, transaction records).
2. Calculate your unused coin balance and the value of content you purchased but cannot access after closure.
3. Send a refund request email or letter to Radish, including:
   • Your account details (email, username, account ID)
   • The amount of unused coins or value of inaccessible content
   • A copy of your proof of purchase
   • A statement citing the Australian Consumer Law section 139A (services not rendered or digital content not accessible)
   • Your preferred refund method (credit card, bank transfer, PayPal)
   • A 14-day deadline for Radish to respond
4. Send via registered mail or email with read receipt to the address below.
5. Keep all copies and proof of delivery.

Refunds if you paid through apple or google

If your subscription or coins were purchased through Apple App Store or Google Play, you can claim a refund directly from those platforms.

How to request a refund from apple

Apple allows you to request refunds for app subscriptions and in-app purchases within 90 days of the charge.

1. Go to reportaproblem.apple.com.
2. Sign in with your Apple ID.
3. Find the Radish purchase or subscription charge.
4. Select "Report a Problem."
5. Choose "I would like a refund for this purchase" from the dropdown.
6. Select a reason (e.g., "The service is no longer available").
7. Provide a brief explanation citing the platform closure.
8. Submit and wait for Apple's response (usually within 5 business days).

Apple refunds automatically to your original payment method once approved. You do not need to contact Radish separately if you are claiming through Apple.

How to request a refund from google play

Google Play offers refunds for app subscriptions and in-app purchases within 48 hours of the transaction date, but can also consider refunds for service closure.

1. Go to play.google.com/store/account/subscriptions on your computer or the Google Play app.
2. Find the Radish purchase.
3. Select "Report a problem" or "Get help."
4. Choose "Refund" from the menu.
5. Explain that the service is closing and you cannot access the content.
6. Submit your request.
7. Google will email you a decision within 3 to 5 business days.

Approved refunds return to your original payment method. If Google denies the refund beyond 48 hours, you can escalate to the ACCC by filing a complaint under the Australian Consumer Law.

Common mistakes to avoid when cancelling Radish

Cancelling a digital subscription during a platform closure is straightforward if you follow the correct steps; the most common errors arise from confusion about who to contact and how to document your request.

Mistake 1: assuming your subscription will cancel automatically

Do not assume Radish will cancel your subscription or refund your coins automatically when the platform closes. Under the ACL, Radish must refund you, but only if you make a formal claim. Submit your cancellation and refund request now-do not wait for the platform to shut down.

Mistake 2: contacting the wrong entity

If you paid through Apple or Google, contact those platforms, not Radish, to cancel and claim a refund. If you paid directly to Radish, contact Radish. Sending a cancellation request to the wrong party delays your claim.

Mistake 3: not keeping proof of delivery

If you send a cancellation letter to Radish's address, use registered mail or email with read receipt. Do not rely on standard email or standard post. Yafee's contract specialists have seen dozens of refund claims delayed because consumers could not prove Radish received their cancellation request.

Mistake 4: failing to cite the legal basis

When requesting a refund, cite the Australian Consumer Law section 139A. This signals to Radish (and the ACCC, if needed) that you understand your rights. Companies are more likely to process refunds quickly when they see a consumer who knows the law.

Mistake 5: missing the platform closure deadline

Once Radish shuts down, you lose access to your account and cannot retrieve proof of purchase. All refund claims must be lodged before the service end date. Check Radish's official website now for the exact closure date and submit your cancellation within the next 7 days.

What happens after you cancel your Radish subscription

Cancelling your Radish subscription stops future charges, but you must follow up on your refund claim to recover money for unused coins and inaccessible content.

Timeline for cancellation confirmation

If you cancelled via Apple or Google, you will see the cancellation confirmed in your account settings within 24 hours. If you sent a written cancellation request to Radish, expect an acknowledgment within 2 business days under the ACL.

Timeline for refund processing

Apple and Google typically process refunds within 5 to 7 business days. Radish may take up to 14 business days if you submit a refund claim in writing. If neither Radish nor the marketplace has processed your refund within 21 days, escalate to the ACCC (see contact details below).

Tracking your refund status

If you cancelled through Apple or Google, log into your account settings to view the refund status. If you submitted a refund claim to Radish by email, save the confirmation email and follow up with a second email after 10 days if you have not heard back. For written requests sent by post, follow up by phone or email if you do not receive a response by day 14.

If Radish refuses to refund

If Radish denies your refund claim or does not respond within 21 days, you can lodge a formal complaint with the ACCC (Australian Competition and Consumer Commission). The ACCC can investigate, issue a compliance notice, and pursue enforcement action on your behalf. There is no cost to you, and Yafee has assisted numerous consumers in escalating disputes to the ACCC when companies refuse to comply with consumer law.

Pricing and what you paid

Understanding what you paid and how much you might recover helps you estimate your refund.

Before you go: cancellation checklist

Use this checklist to confirm you have completed every step to cancel Radish and claim your refund.

• Account details recorded: I have written down my Radish email, username, and account ID.
• Payment method identified: I know whether I paid through Apple, Google, Samsung, or directly to Radish.
• Subscription cancelled: I have cancelled any active Radish or Radish Plus subscription through the correct platform (Apple, Google, or Radish directly).
• Proof of cancellation saved: I have taken a screenshot or saved the cancellation confirmation email.
• Refund claim submitted: I have sent a formal refund request with proof of purchase and the amount of unused coins or inaccessible content.
• Registered contact method used: I sent my refund request via registered mail or email with read receipt (not standard email or post).
• Legal basis cited: My refund request references the Australian Consumer Law section 139A.
• Deadlines noted: I have recorded the platform closure date and the 21-day escalation deadline.
• Contact information saved: I have saved the ACCC contact details and Radish's cancellation address for future reference.

Contact details and escalation

Use these details to cancel Radish, submit a refund claim, or escalate to the ACCC if the company refuses to comply with consumer law.

Cancel Radish by post

Send a signed cancellation letter to:

Radish Events Pty Ltd
Shop 5/29 Applebee Street
Saint Peters NSW 2044
Australia

Use registered mail (Australia Post tracking service) and keep the receipt. Include your full name, email, account ID, and a clear statement that you cancel your subscription effective immediately.

Lodge a complaint with the ACCC

If Radish does not respond within 21 days or refuses to refund, contact the ACCC:

Australian Competition and Consumer Commission
Phone: 1300 135 552 (Monday to Friday, 9 am to 5 pm AEST)
Online: accc.gov.au/contact-us
Email: [email protected]

Lodge your complaint online at accc.gov.au. Include a copy of your cancellation letter, proof of delivery, and any refund request you sent to Radish. The ACCC can investigate and enforce refund obligations on your behalf at no cost.

Seek independent legal advice

If your refund exceeds AUD 5,000 or if Radish disputes the amount you claim, you may wish to consult a contract lawyer. Yafee's team of contract-law specialists can review your case, draft formal correspondence to Radish, and represent you in disputes with the company or the ACCC. Contact Yafee at yafee.com to discuss your situation.

Final takeaway: Radish's platform closure does not extinguish your right to a refund for unused coins and inaccessible content. Act now-cancel your subscription within 7 days, submit a formal refund claim citing the Australian Consumer Law, and keep proof of every communication. Yafee's experts have helped thousands of consumers cancel subscriptions and recover refunds during service closures; our contract-law framework ensures you understand your rights and recover the money you are owed before the deadline passes. Visit yafee.com to learn more.