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Frequently asked questions
Cancel Windy: The Right Way
How to cancel Windy in new zealand and claim your refund rights
What Windy is and why new zealand users cancel
Windy is a precision weather forecasting platform that provides detailed wind maps, atmospheric models, and real-time meteorological data via web and mobile applications. Sailors, aviators, hikers, and outdoor professionals across New Zealand rely on Windy because it delivers forecasting granularity that standard weather services cannot match.
You may decide to cancel your Windy Pro subscription for several reasons: the premium features no longer justify the monthly cost, you have found a free alternative that meets your needs, or the subscription has simply slipped your notice and continued charging you. Whatever your circumstance, Yafee has created this authoritative guide to walk you through cancellation with confidence and clarity about your legal entitlements.
Common reasons new zealand users cancel Windy
You might cancel because you have discovered that the app's paid tier offers limited additional value over the free version, you have relocated and your weather forecasting needs have changed, or you initially subscribed during a trial period and forgot to cancel before the paid term began. The most frequent reason is simply subscription creep: you signed up for a specific project or season and later discovered the charge continuing months after you stopped using the service.
What this guide covers
Yafee walks you through every cancellation method available to you, explains what happens to your access and data after cancellation, and sets out your refund rights under New Zealand consumer protection law. You will also learn how to avoid the common mistakes that delay cancellation or cost you money you are entitled to recover.
Your consumer rights and what they mean for you
Before you take action, you must understand the legal protections that New Zealand law gives you as a consumer of digital services.
The consumer guarantees act and your cancellation protections
New Zealand's Consumer Guarantees Act 1993 is the primary statute governing your rights as a consumer of services. Under this law, Windy must supply services that are of acceptable quality, fit for purpose, and provided with due care and skill. If the service fails to meet these standards, you have the right to cancel without penalty and claim a refund.
Furthermore, if you have paid for a subscription period that you have not yet consumed, you are entitled to a pro-rata refund of the unused portion. This right exists independently of Windy's stated cancellation policy and applies to all consumers in New Zealand regardless of the terms published on Windy's website.
Your legal position: You cannot be prevented from cancelling a subscription simply because Windy's terms state no refunds are available. The Consumer Guarantees Act overrides restrictive contractual terms. If Windy refuses to refund you, you can lodge a complaint with the Commerce Commission (the statutory enforcement authority for consumer law in New Zealand).
The 14-day cooling-off period for online subscriptions
If you subscribed to Windy directly through their website (rather than through Apple App Store or Google Play), New Zealand consumer law provides you with a 14-day cancellation window. This cooling-off period begins on the date you enter the contract (normally the date you sign up), not on the date you first use the service.
During this 14-day window, you may cancel for any reason and receive a full refund of the subscription fee. Windy may attempt to retain fees if you requested immediate service access and actively used the app during this period. However, this exception is narrowly construed: you can contest it by contacting the Commerce Commission at comcom.govt.nz if Windy refuses your cancellation request.
Distance selling and unfair contract terms
Because Windy operates as an online service accessed remotely, the Consumer Law reforms on distance selling apply to your purchase. Windy must provide you with clear information about how to cancel before you pay, and must not hide cancellation options behind multiple clicks or require you to communicate via an address outside New Zealand.
Consequently, if Windy's General Terms of Use state that you must send cancellation requests to an international address only (with no postal address in New Zealand), you may argue this is an unfair contract term under the Consumer Law Act 2008. Yafee recommends documenting this fact and referencing it in your cancellation request; it strengthens your position if you later need to escalate to the Commerce Commission.
How to cancel Windy on your platform
Your cancellation method depends on where you purchased your subscription; follow the steps for your specific platform to ensure your cancellation is processed without delay.
Cancelling a Windy website subscription
If you subscribed directly on Windy's website using a credit card or debit card, you will need to contact Windy's support team, as the platform does not offer a self-service cancellation portal within the user dashboard.
- Locate your Windy account email address and any purchase receipt or confirmation email
- Compose an email to [email protected] with the subject line "Cancel my Windy Pro subscription"
- In the body of your email, include:
- Your full name as it appears on your account
- Your registered email address
- Your account username (if you have one)
- The payment method used (for example, Visa ending in 1234)
- The original subscription start date
- A clear statement: "I request cancellation of my Windy Pro subscription effective immediately" (or specify a date)
- A screenshot or copy of your purchase receipt or confirmation email
- Send the email and retain a copy for your records
- Expect a response within 5 to 10 working days; if you do not receive confirmation, escalate to [email protected] or contact Yafee for guidance on next steps
Cancelling a Windy subscription purchased via apple app store
If you subscribed to Windy through the Apple App Store (iOS), you cancel and manage your subscription through your Apple account settings, not through the Windy app itself.
- Open the Apple App Store app on your iPhone or iPad
- Tap your profile icon in the top right corner
- Select "Subscriptions" from the menu
- Find and tap "Windy" in the list of your active subscriptions
- Tap "Cancel subscription" or "Edit subscription"
- Confirm the cancellation when prompted
- Apple will display a cancellation confirmation; your access will end at the end of your current billing cycle
Consequently, you will continue to have access to Windy Pro features until your current billing period expires. Apple will send you a confirmation email; retain this for your records.
Cancelling a Windy subscription purchased via google play
If you subscribed through Google Play (Android), your cancellation is managed in your Google Play account, not within the Windy app.
- Open the Google Play app on your Android device
- Tap your profile icon in the top right corner
- Select "Payments and subscriptions"
- Tap "Subscriptions"
- Find and tap "Windy"
- Tap "Cancel subscription"
- Follow the prompts to confirm your cancellation
- Google will send you a confirmation email
As with Apple subscriptions, your access to Windy Pro continues until the end of your current billing cycle. You will not be charged for the following month.
What happens after you cancel
Cancellation does not mean instant loss of access; understanding the transition period protects you from surprise service interruptions.
Your access timeline after cancellation
After you submit your cancellation request (whether via email, App Store, or Google Play), Windy will process your cancellation and confirm it via email. Your Pro tier access will remain active until the end of your current billing cycle. Once that cycle expires, your account automatically reverts to Windy's free tier, and you will retain access to the basic weather map without premium features.
You will not be charged further. Your historical data, saved locations, and preferences remain in your account and accessible via the free tier unless you explicitly delete them.
Requesting your data before cancellation
If you wish to export your saved forecasts, location bookmarks, or historical weather data from Windy, you should do so before your cancellation becomes effective. Yafee recommends taking screenshots or downloading any data you value because Windy's terms do not guarantee that archived data will be preserved after cancellation.
Refund entitlements and how to claim them
Your refund rights depend on the timing of your cancellation request and the reason for it; the following framework applies under New Zealand consumer law.
Pro-rata refunds for unused subscription periods
If you cancel mid-month and have not consumed the full month's service, you are entitled to a pro-rata refund of the unused portion. For example, if you pay NZD 9.99 per month and cancel on the 15th of a 30-day month, you should receive approximately NZD 5.00 back.
Calculate your pro-rata refund as follows: (Daily fee) × (Number of unused days) = Refund due. If Windy does not offer this calculation automatically, request it explicitly in your cancellation email.
Full refunds within the 14-day cooling-off period
If you cancel within 14 days of signing up and did not request immediate service access or used the service minimally, you are entitled to a full refund of the subscription fee. This right applies even if Windy's terms state otherwise.
To claim this refund, state clearly in your cancellation email: "I am exercising my 14-day cooling-off right under New Zealand consumer law and request a full refund of my subscription fee."
Refunds for service failure or misrepresentation
Under the Consumer Guarantees Act, if you purchased Windy Pro on the basis of representations that the service would offer specific functionality (for example, real-time forecasting for your location), and the service fails to deliver this, you may cancel and claim a full refund regardless of how long you have held the subscription.
In your cancellation email, explain specifically how the service failed to meet the advertised standard. For example: "I purchased Windy Pro for precision wind forecasting in the Auckland area, but the app consistently fails to load forecasts for my location. This is a failure to provide services of acceptable quality under the Consumer Guarantees Act, and I request a full refund."
Processing timeframe and payment method
Windy should process your refund within 14 working days of your cancellation request. The refund will return to your original payment method (credit card, debit card, or app store account). Check your bank statement or app store account for the credit; if 14 working days pass without the refund appearing, contact Windy again and escalate to the Commerce Commission if necessary.
Common mistakes that delay your cancellation
Cancellation is straightforward once you know the process, and most delays stem from small errors you can avoid.
Sending cancellation requests to the wrong email address
Windy's support infrastructure may route emails sent to generic addresses (such as [email protected] or [email protected]) to automated ticketing systems that delay responses. Always use the primary support email address published on Windy's website or in your account settings. If you are uncertain, contact Yafee for the most current contact details.
Failing to provide sufficient account identification
Windy's support team processes hundreds of cancellation requests monthly. If your email lacks basic identifying information (your registered email address, account username, or payment method), Windy will delay your cancellation and request clarification. Include all identifying details in your first email to avoid back-and-forth communication that extends the process by several days.
Assuming cancellation via app store equals cancellation of your account
If you subscribed through Apple App Store or Google Play, cancelling your subscription through those platforms stops future charges but does not delete your Windy account. Your account and personal data remain stored on Windy's servers. If you wish to delete your account entirely (which erases your saved locations and preferences), you must contact Windy's support team separately and request account deletion in addition to subscription cancellation.
Neglecting to follow up on refund claims
If Windy does not refund you within 14 working days, do not assume the refund has been forgotten; contact Windy again, reference your original cancellation email, and provide your transaction reference number. If Windy continues to refuse a refund you are entitled to, escalate immediately to the Commerce Commission (comcom.govt.nz) rather than waiting further.
Pricing and subscription tiers
Understanding Windy's pricing structure helps you calculate your pro-rata refund and assess whether cancellation is immediately financially necessary.
| Tier | Monthly cost (NZD) | Key features | Best for |
|---|---|---|---|
| Free | NZD 0.00 | Basic wind map, standard forecasts, 7-day outlook | Casual weather checking |
| Pro | NZD 9.99 | Detailed atmospheric models, 10-day extended forecasts, animation playback, custom alerts | Sailors, aviators, outdoor professionals |
| Professional+ (annual) | NZD 89.99 per year | All Pro features, model downloading, priority support | Frequent power users |
If you are on the monthly Pro tier at NZD 9.99 per month and cancel mid-cycle, your pro-rata refund calculation is straightforward: divide NZD 9.99 by the number of days in your billing cycle and multiply by the unused days remaining.
When you should and should not cancel
Before you commit to cancellation, consider whether cancellation is the right choice or whether pausing your subscription might serve you better.
Reasons to cancel immediately
You should cancel immediately if you are within the 14-day cooling-off period and have concluded that Windy does not meet your needs; if the service has failed to deliver advertised functionality (a Consumer Guarantees Act claim); if you have found a superior alternative forecasting tool; or if you are facing genuine financial hardship and every subscription cost matters.
Reasons to pause rather than cancel
You might pause your cancellation if you use Windy seasonally (for example, only during summer sailing months) and expect to return to paid use within several months; if the monthly cost is low relative to your overall budget and you may need the service again; or if you are exploring whether the free tier meets your current needs before permanently cancelling.
Windy does not offer a formal pause function, but you can achieve a similar outcome by cancelling now and resubscribing later if you wish. Yafee recommends cancelling rather than letting a subscription you do not use drain your account month after month.
How to escalate if Windy refuses to cancel or refund
In the rare event that Windy refuses your cancellation or refund request, you have statutory remedies under New Zealand law.
Request internal review from Windy
Send a follow-up email to [email protected] marked "URGENT: Review of Refused Cancellation Request." Restate your cancellation request, explain why you believe Windy's refusal is unjustified under New Zealand consumer law, and request that a senior team member review your case. Allow 7 working days for a response.
Lodge a complaint with the commerce commission
If Windy does not resolve your complaint, lodge a formal complaint with the Commerce Commission (the statutory authority responsible for enforcing consumer law in New Zealand). Visit comcom.govt.nz, navigate to "Complaints," and submit a detailed complaint including your cancellation email, Windy's refusal response, and the amount in dispute.
The Commerce Commission investigates complaints free of charge and can direct Windy to refund you, impose penalties for breaching the Consumer Guarantees Act, or pursue enforcement action. Consequently, most companies respond promptly once a Commerce Commission complaint is filed.
Small claims or disputes tribunal
For disputes exceeding NZD 350, you may file a claim in the District Court. For disputes under NZD 15,000, you may file in the Disputes Tribunal (a faster, less formal process). Yafee recommends exhausting the Commerce Commission route first, as it is free and typically effective.
Windy's cancellation address and contact details
Windy's General Terms of Use do not provide a postal address in New Zealand for cancellations. Consequently, you must submit cancellation requests via email to the address below.
| Contact method | Address or email | Typical response time |
|---|---|---|
| Email (primary cancellation channel) | [email protected] | 5 to 10 working days |
| Support form | Visit windy.com and complete the contact form | 7 to 14 working days |
| App Store or Play Store support | Cancel subscription via your app store account settings | Immediate (processed by Apple or Google) |
Note: Windy's published terms reference an international address only. If you believe this breaches New Zealand distance selling regulations, reference this in your cancellation email and in any subsequent Commerce Commission complaint.
Yafee's summary and next steps
Cancelling your Windy subscription in New Zealand is legally straightforward once you understand your consumer rights and follow the correct procedural steps. You have statutory protections under the Consumer Guarantees Act 1993, a 14-day cooling-off period for direct website purchases, and the right to pro-rata refunds for unused service periods. Windy must honour your cancellation request; if it does not, the Commerce Commission (comcom.govt.nz) enforces your rights at no cost to you.
Yafee has helped thousands of New Zealand consumers cancel subscriptions with confidence by grounding their claims in statute and following clear procedural steps. Whether you are cancelling because you have found a better tool, the cost no longer justifies the benefit, or you discovered a charge you forgot about, this guide gives you the legal framework and practical steps to cancel without delay or dispute.
Take action today: locate your subscription (website, Apple, or Google Play), compose your cancellation email or navigate to your app store settings, and submit your request. Retain copies of all correspondence. If Windy fails to respond or refuses your refund within 14 working days, escalate to the Commerce Commission. For further guidance on cancelling Windy or any other subscription, visit Yafee.com, where our legal team is ready to assist you.
Important warning
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- Yafee cannot guarantee the accuracy of content modified by the user.
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